Larry H Miller Automotive

This vehicle was originally purchased on June 27th 2015 and went through the PDI inspection process and initial shop procedure before being put on the lot for sale and passed all rigorous inspection process.  The vehicle was brought in to us by the customer on July 21st  with 22339 miles...

for a stalling out concern.  We got the vehicle in the shop and the technician first connected Chrysler WI-Tech (Chrysler diagnostic equipment)  to vehicle to see if there were any stored or active codes present. There were no faults in all systems. Tech proceeded to try and duplicate the concern by driving the vehicle, no concerns arose during test drive. The tech pursued to contact Chrysler S.T.A.R. (Service Technical Assistant Resource) center regarding the issue with the vehicle, STAR in turn had the technician monitor fuel system pressure, pull fuel sample, uploaded configuration, freeze frame, snapshot, event data, and vehicle scan reports and upload them to Chrysler tech support. No failures were found through the uploaded data. Chrysler STAR center advised us to duplicate the concern before any repair attempts were made. Tech and Shop foreman continued to drive vehicle on a daily basis to try and duplicate the concern. We have yet to duplicate the concern on the vehicle with having put 157 miles on it thus far.  Josh W[redacted]Service ManagerLHM Dodge Peoria

To whom it may concern, After speaking with all of the parties involved, the dealership has agreed to take care of the dent as a gesture of goodwill. Customer is to drop of their vehicle before they leave the country to have the service completed. Thank you,

(The consumer indicated he/she DID NOT accept the response from the business.)
What is X? I am fully aware of the additional add ons that I purchased with those #'s I am still missing an explanation for aprox $3k. I have copies of the originally negotiation sheet that states we will pay X for the vehicle with tax title and license along with the warranties totaling $3,195 I was still charged $3,000 more than what was agreed.
I have the documents that support my purchase price and then add the tax title and license along with the gap and TCA please hear me I was charged $3,000 more than the original agreed upon price.
I was told at one point there was some vehicle certification items that I was being charged then they corrected that statement after I pointed out that the warranty sticker stated that the certification was already included in the price. I think it best if someone calls me and I can scan/email the form I was given that on the top states YOU WIN! It clearly states the agreed upon purchase price of the vehicle, I am not completely incompetent and can appreciate the additional valid fees charge for example tax, title and license then the add on items I chose which were the TAC and Gap. I then paid $10,000. I am trying to tell you that the difference here is in the agreed upon purchase price offered to me at the "salesmens" table it was increased $3,000 BEFORE all the tax. title license TCA and gap fees. This is what I want a response to.
I am disappointed at this response - certainly it makes me appear to be an it and not know that this would add to my financed amount!
I am owed an explanation and so far I have had this same type of response which is frustrating and makes me feel as though no one is taking the request seriously.
Please call me and or provide an email and I will send you the documents that show where the erroneous additional funds came into play. It is very disheartening.

Complaint: [redacted]
I am rejecting this response because:  I spoke to Jonathan from the Murray Used Car Supermarket today. I told him what was going on and all he said is that he wished I would've called him first, before I took my car back to the bank. The reason I took it back to the bank is because I didn't feel like I could trust the dealership to give me honest answers or put me into a vehicle that was safe and not keep me liable for the absolutely ridiculous negative equity on the BMW. When I very first got the car, the brakes were bad and they couldn't even fix them. Unfortunately, they didn't start squealing until 2 days later. If they wouldn't have even done a simple brake job on a car I just bought, I felt they surely couldn't be trusted to fix this horrible situation. I've purchased a new car and am communicating with the bank who financed the BMW. I am aware that in surrendering the vehicle, I will be held responsible for the deificency. That is what I don't want. I think it's ridiculous that someone still has to pay for something that is clearly not even worth half of what's owed. There is no integrity at this business. And if I would've even read one of the dealerships reviews online, I never would've stepped foot into this trap. I am not the first and certainly won't be the last to go through this. Once I get the amount of the deficiency, I will retain a lawyer and get it settled. 
Sincerely,
[redacted]

I'm rejecting your response regarding this matter who needs to follow up with corporate with their general managers, and dealers is you, two they keep sending me letters that I am approved and that they have denied my credit request which one is it? Can't get it together? Departments don't have any communication? this was for the purchase if you read my original complaint this was about an over priced 2013 Audi A4 that price started at $25000 when I called then $26000 when I arrived with no money down then it was $28000 and asking for $4000 down because banks wouldn't approve the loan and I requested to lower their price and refused but they stated they might be able to try again and not to worry and go home then this Audi broke down the same night smoke came from everywhere (Smelled like burned rubber) it stalled and it wouldn't start, I was stranded with your vehicle and they said we will send a tow truck, bring a down payment when you get here or get your trade in after car gets inspected (Finance manager stated this), I requested the tow truck driver to ride with him since I was 35 miles away from dealership not only they didn't offer me a courtesy ride they stated the car went out of gas was this a joke the car was full of gas and they sold me an over priced lemon car not only they embarrased me by saying I didn't qualify which I did finance manager made several comments and remarks.  A week after I qualified for a 2015 Audi A4 S-Line with 45 miles with a price tag of 35000 at Audi Chandler AZ with no money down now you tell me who's wrong! Nationwide the Larry H. Miller Hundyai in Peoria AZ has the most complaints of all and nobody does nothing about it, and they all reffer to the same individual. I am opening a legal case for the unsafety release of this vegicle, racism, and buyer protection.  Now your answer to this complaint is not enough, my job is not to follow up with your staff and dealerships, fix the problem and I invite you to read their reviews especially on facebook because they delete them fronther websites but they are the joke of the city and state I really thought I was the only one with this bad experience.  
Complaint: [redacted]
I am rejecting this response because:
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:Larry H Miller is still avoiding the discrimination claim and turning it to benefit their organization. The deal was being finalized and the General Manger Jay C[redacted] left the office to finalize the deal. He came into the office and did not say one word regarding the Carfax, only the survey. I attempted to make this right with the corporate office and holding them accountable to their offer before the General Manager Jay took it personal and not professional. Julie D[redacted] refused and said she could not do anything to assist. I want them to stand behind their word and stop wasting time and honor the deal on the vehicle I presented to the dealership. I found the vehicle on EBay and the dealership went behind my back to try to turn a bigger profit. This a very deceptive and unethical way to conduct business.  
Sincerely,
[redacted]

Dear Mrs. [redacted],
I would love to discuss your
issue with you.  I am sure there is some miss-communication that can be
cleared up:
·        
I can see by the
service record that we recommended the hoses be replaced.  I have...

not
checked with our parts department but it does happen from time to time that
these parts arrive incorrectly.  In some cases this error is made by the
manufacture and occasionally it is our error. I am not sure of this situation,
but it sounds like from your letter this problem has been solved.
·        
When we repair
vehicles under warranty we are required to follow the policies of the
manufacture.  We have a service bulletin issued by Chrysler that tells us
to lube the steering gear before replacing the boot.  This is exactly what
we did.  When a mechanic performs this repair he is not able to physically
see the boot.  If the problem still exist then we are permitted to replace
the boot.  In our experience, lubing solves most to the cases.  It is
also possible that both lubing the steering gear and replacing the boot will
not eliminate the noise and we are then permitted to continue to diagnose the
problem.
It is
unfair to accuse us of trying to “rip you off”.  There is no motivation
for us to not replace a boot if we knew it was bad.  Why would we do
this?  We were simply following the process.  It would have been
wrong for us to charge you for a more expensive boot before trying the lube
first.
I was
also told that we offered to apply the labor we charged for the lube, to
replacing the boot.  This seems fair.
·        
I would welcome the
opportunity to have dialog with you on this issue.  I am not perfect, but
I always return phone calls and have not heard from you yet.  I am also
confused about the comment that we are never here.  It is true that our
Service Manger, Darren, does not work Saturdays, but we are both here and
available to answer any questions.
Regards,
Troy B[redacted]
General Manager

Complaint: [redacted]I am rejecting this response because:  I have not been made whole as to the damage to my vehicle.Sincerely,[redacted]

Revdex.com: This matter was resolved beyond my expectations. I wish this was something that didn't have to be escalated to this point, but I really wanted to thank zack b[redacted] for taking the reigns on an unknown situation  and todd for working it out. My car was fixed as promised by the date promised Thanks!
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

[redacted],I'm sorry to hear you're experiencing issues at one of our dealerships.  Unfortunately your message didn't indicate which location you are experiencing these problems at.  Will you please specify which dealership it is so I can look into it? Thank you,Sami W[redacted]Executive...

AssistantMiller Automotive Operations

[redacted], I have contacted the dealership regarding your issue(s). They are asking for a little more information regarding your deal. Can you let me know what kind of vehicle you purchased and what the name on the contract is. As soon as I have this information then we can look into it for you.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Vickie,I'm sorry to hear that you are having an issue with one of our dealerships. If you could let me know the exact dealership it is that you've been working with I would be happy to contact the appropriate person and see if we can reach a resolution to your issue. Thank you.Andrea...

L[redacted]Executive AssistantMiller Automotive Operations

To whom it may concern, As stated in the previous response. The customer will be receiving reimbursement for the remainder of the maintenance package. If the vehicle currently has a lean, the reimbursement will go to the lender. If the vehicle has been paid off, or paid for in cash, the customer will be receiving a check in the mail. Thank you, Julie D[redacted]

It is my understanding that this issue has been resolved by the dealership. Thank you,Sami Executive AssistantMiller Automotive Operations

I have spoken with the General Manager at the dealership and he told me that they have worked out everything, and customer purchased vehicle. If this is not the case please let me know.  Thank you,  Lindsey

Chris,I have spoken with William K[redacted] regarding this issue.  It appears that he spoke with originally on or about 6/10/15 regarding the issues.  He spoke with Heather who does the cancellations and she was also aware and was processing the request at that time.  William was out of the office an unavailable from 6/14-6/21/15.  He did receive an email from you but was unable to respond during the time he was out.  To date everything that is able to be cancelled has been cancelled.  Unfortunately this process does take about 6-8 weeks to refund or to get to a lender.  When an item(s) is cancelled the customer does not receive a full amount in return.  They receive the balance remaining of any cancellable item and it is not based on how many oil changes a customer has nor is it based on services rendered.  It is based off miles on the vehicle versus which plan they purchased and/or months remaining on the plan when they cancel the items.  And again not all items are cancellable items.  If you have any further questions regarding the status of your request you will need to contact the dealership directly as they have access to your information.Thank you.Andrea L[redacted]Executive AssistantMiller Automotive Operations

(The consumer indicated he/she DID NOT accept the response from the business.)
They are requesting more information.
Larry [redacted] Toyota in Peoria AZ

Contact Name and Title: [redacted]-Executive Assistant
Contact Phone: 000-000-0000
[redacted],
I have spoken to [redacted] our customer relations manager at the dealership and she has responded with the following:
The customer negotiated an X amount for the car that she settled on. She purchased warranties in the back that equal to $3,195: TCA is 2500.00 and gap 695.00

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  I did receive the additional movie tickets and have received the amount according to the advertisement.  Sami W[redacted], I apologize for my shortness on the phone call.  At first, I didn't believe you were really a true representative for the used automotive group.  I am pleased with the eventual outcome.  I know you have spoken with your manager.  If you would like to hear why I was so "frustrated" feel free to call me again.  I would be happy to speak with you again.  As a person rarely gets an opportunity to speak with someone with real authority.  But if you don't want any feedback, I considered this issue closed.  
Sincerely,
[redacted]