Larry H Miller Automotive

To whom it may concern, As stated in the previous response. The customer will be receiving reimbursement for the remainder of the maintenance package. If the vehicle currently has a lean, the reimbursement will go to the lender. If the vehicle has been paid off, or paid for in cash, the customer will be receiving a check in the mail. Thank you, Julie D[redacted]

To whom it may concern, The dealership was unable to secure funding for the vehicle which was returned with severe damages. The customer was notified at that time they will not be getting deposit back, to pay for the damages done. Thank you, Julie D[redacted]

I am sorry that your experience at are Used Car Trucks and Imports was not the experience that you had hoped for.  We appreciate you letting us know of your situation and I will make sure that our General Manager is aware of your situation.  At this time if you are looking for a new...

inspection or monies you feel owed to you, you will need to contact the dealership directly.  I do not have access to the contracts or the paperwork associated with your purchase and those things would come directly from the dealership itself and not our corporate office.  You can contact Trevor R[redacted] who is our general sales manager at that location and he will be able to assist you further.Thank you.Andrea L[redacted]Miller Automotive Operations

To whom it may concern,Rod R[redacted] has contacted the customer directly to address concerns regarding the rim damage and request for reimbursement of remaining oil change on maintenance plan purchased. The general manager, Aaron S[redacted], will be contacting customer shortly as well to address the...

customer's request and resolve the complaint. Thank you, Julie D[redacted]

Contact Name and Title: [redacted]
Contact Phone: [redacted],
I am sorry to hear that you are having an issue with one of our dealerships. If you could let me know which dealership it is that you've been working with I would be happy to get this to the appropriate people.
Thank you.

To whom it may concern, The customer is requesting the repairs be covered. The dealership will cover the labor, and customer has been sent $200.00 in gift cards to cover the cost of park. If customer choses to have repair done, it will not be out of their pocket. Thank you, Julie D[redacted]

Mr. [redacted], In speaking with the General Manager and reviewing the records we have on file, we show the...

dealership has provided rental cars as they attempted to fix the issues (it is not a group policy that we require our dealerships to offer rental and/ or loaner vehicles), traded you out of the Journey you originally purchased into another new Journey at no charge and relinquished your trade in vehicle when both new Journeys had malfunctions that were manufacture related. We support the decisions of the General Manger and at this time we believe that the dealership has tried their best to resolve each issue discussed in a timely matter.  Thank you,Sami

To whom it may concern,  The customer has already informed the Larry H. Miller Dealerships Corporate office of her complaint. After speaking with all of the parties involved, the conclusion is the part was already broken. As a gesture of goodwill, the dealership has offered to...

cover the cost of labor, and customer is responsible to pay for the parts. Customer has also been sent gift cards from the corporate office in the amount of $200.00 to cover the remainder of the costs of the repairs. Thank you, Julie D[redacted]

To whom it may concern, I need to know which dealership the customer is talking about, we have over 50.  Thanks, Julie D[redacted]

Complaint: [redacted]
I am rejecting this response because:The problem is still the SAME stalling problem that we has almost a year ago when we first brought it to you and you claimed it was the gas tank. You were then, and have been wrong ever since. We have wasted several months and almost $3,000 in useless car repairs. The last time we brought it in it was doing the SAME EXACT THING as before. It's stalling. The same as a year ago, the same as 6 months ago and the same as a week ago. Stalling. You charged us a diagnostic fee and you never diagnosed it. We will see you in call claims. You owe us that money back because you never fixed or correctly diagnosed our car. The rental has absolute nothing to do with this issue. And the fact that you paid for one of the repairs (a repair that still didn't fix it) also has nothing to do with the many months and thousands of dollars that we paid to your dealership trusting that your mechanics would diagnose and fix our car, which did not happen. We will obviously need to work this out in court. You cannot charge people whatever you want for random parts and expect them to go without their vehicle for months and months whole charging them thousands of dollars for nothing. That is not fair. You have accepted no responsibility in the neglectful diagnoses and charges. That is not acceptable to us at all. 
Sincerely,
Julia T[redacted]

[redacted],I'm sorry to hear that you've had an issue getting a recall part replaced on your vehicle.  Often times when there is recall by a manufacturer we are left in position of waiting on the part or parts to become available to the dealership and our customers.  I can't say this was the...

specific case for your situation but since the dealership did have you contact Chrysler it does sound as if this were the case.  Unfortunately, paying for the wear on your tires would need to be addressed with Chrysler.  if they are unwilling to cover the cost it would be my suggestion to contact the service manager and see if there is anything they can do to assist with the cost.  The decision to cover costs would be left up to the Service Manager and the General Manger of the dealership.  I would assume by your address that you visited our Riverdale location so you would need to contact Darren E[redacted], service manager or Troy B[redacted], general manager.Thank you.Andrea L[redacted]Miller Automotive Operations

Ms. [redacted] never came in and worked a deal, only  inquired.  We noticed the vehicle was priced wrong online and corrected it immediately. The price was only on the web for about 12 hours before it was changed.  We apologize for any confusion this may have caused.

Andrew,I am sorry to hear that you have had an issue with our Avondale dealership.  If the protection package is still an issue it is my advice that you contact our General Manager Mike M[redacted].  The dealerships are left up to the General Managers and the decisions at those locations are...

at there discretion.  Mike will be able to look into the warranty and explain it in further detail. Thank you.Andrea L[redacted]Executive AssistantMiller Automotive Operations

To whom it may concern, Given the issues in this matter, including those Mr. [redacted] stated (damage to vehicle, potential medical issues, etc.) the dealership did indeed turn the matter over to its insurance carrier and that we are informed and believe that a claims adjuster has been in contact ...

with Mr. [redacted].  Mr. [redacted] requested an independent appraiser evaluate the vehicle, which the adjuster authorized.  As of the date of this letter the evaluation is complete and Mr. [redacted] need only authorize the repairs so the third party repair shop may begin. Thank you, Julie D[redacted]

To whom it may concern,  The customer will not be reimbursed for the wheels and tires because the vehicle returned to the dealership with the same wheels and tires it left with. No contract is finalized until the dealership has received the funding from the lender. The customer was well aware of this at the time of signing. Thank you, Julie D[redacted]

[redacted],You can contact our Service Manager [redacted] at [redacted].  Thank you.[redacted]Executive Assistant - Miller Automotive Operations

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

To whom it may concern,  Please provide a copy of the add, the messages, as well as the exact dealership you were working with.  Thank you, Julie D[redacted]Customer Relations Specialist

[redacted],  I am sorry that I didn't have the dealership information from your previous complaint but I did attach what I originally received from the Revdex.com so that you could see that a dealership was not listed.  I have spoken with the dealership and I do apologize that you have had some frustration and repairs with your vehicle.  It is my understanding that there was an original agreement of a $2600 down payment which was not collected at the time the contract was signed.  The vehicle needed some work done so it was left and they were told they would get the down payment when the vehicle was picked up.  The repairs for the first visit and the current service being done are being covered by the dealership as a good will.  However, the dealership has still not received the original down payment amount of $2600 and it will be sent to collections for that reason.  Ephraim W[redacted] was the point of contact at the dealership and if there is any further issues it will need to be directed through him.Customer Information: [redacted] Salt Lake City , UT 84165 Daytime Phone: ###-###-####Evening Phone: ###-###-####E-mail: [redacted]@gmail.comThe details of this matter are as follows:Complaint Involves:Selling Practices Customer’s Statement of the Problem: I went in to the dealership with my husband where they tried to convince me to purchase a vehicle out of my price range. They wanted my 2006 Dodge Durango Hemi and they played with the numbers for hours and stating they were going to lose money on this deal just to get me purchase it. They finally gave me the payments I was looking for which was $300 per month max and sent me on to finance. Finance took our information and had us sign a large amount of paperwork and said they had everything they needed from us and sent us on our way attempting to send us with the vehicle that same day. We declined to take the vehicle and left it with them another week as they installed a DVD player as agreed. The car was purchased on Aug 8 and we received the car about Aug 13 with an extra warranty we purchased. We noticed the car made noises once we picked it up and contacted the dealer to fix it. They took the vehicle in and told us they would handle it. They called us in stating the bank would not accept the terms and we needed to come in to accept an interest rate 0.3% higher and that nothing else had changed. We agreed and signed it. Days later we got a call from the salesman saying they want more money. We declined to talk to him frustrated with the situation. After about a month of not using the vehicle due to it being in their shop they finally delivered it to us. We drove it and found that though it had improved it was not fixed. We contacted the dealer again about the issue and they said that we could bring it in again but they were going to send us to collections if we didn't pay $2600.Complaint Background:Product/Service: Vehicle PurchasePurchase Date: 8/8/2015Problem Occurred: 8/14/2015Model: Expedition ELAccount Number: ContractOrder Number: Talked to Company: 8/14/2015Talked to Company (2nd): 8/22/2015Talked to Company (3rd): 9/22/2015Name of Salesperson:JJ  Purchase Price: $24583.63Disputed Amount: $2600.00 Desired Settlement:                       We would like them to fix the vehicle which the extra warranty covers and stop hassling us about more money. We gave the finance personnel everything he asked for and we don't feel it is right that they harass us for more money because they incurred more expenses.

[redacted],I'm sorry to hear that you've had an issue with your car purchase. If this issue has not been resolved please let me know the exact dealership that you've been working with and I will be happy to get in contact with them to see what your options are at this point.Thank you.Andrea...

L[redacted]Executive AssistantMiller Automotive Operations