Larry H Miller Automotive

The dealership has spoken with Mr. [redacted]
and the issue has been resolved to his satisfaction.  He has agreed to
drop the complaint with the Revdex.com.   Thank you!

I have spoken with the General Manager at the dealership and he stated that he had the customer in his office yesterday and they are working this out at the dealership.  Please let me know if you need anything else. Lindsey

This is an issue that needs to be directed to the dealership and the General Manager [redacted].  [redacted] is aware of the situtation and will be the one that needs to handle this issue going further.  You need to contact him directly to work on a resolution for the issue.  I cannot guarantee anything that the dealership would be able to do but this decision is up to our General Manager at this point.Thank you.[redacted]Executive Assistant - Miller Automotive Operations

I'm sorry that you had a poor experience with one of our dealerships.  We certainly appreciate you letting us know about your situation so that we can address it with our general manager and he can handle it with his staff.  Unfortunately, because you have stated that you have seeked...

out legal action in this matter I will need to cease any further communication and all other inquires would need to be addressed by our general counsel.Thank you.Andrea L[redacted]Miller Automotive Operations

To whom it may concern, The sicker price is well above what the customer paid for the vehicle which included the accessories added to the vehicle. The dealership will not be reimbursing or uninstalling the items. Thank you, Julie D[redacted]

[redacted],
 
We are sorry for the negative experience you had here at our
dealership. We do our best to convey your [redacted] to the financial institution based
upon the information that is provided to us in the credit application that you
filled out when you were present at the...

dealership. In some cases the financial
Institutions will ask for proof of the information provided and unless you can
come up with the proof of the information provided it limits us in the
financing options that we can use. With this being the case I assure you
we  explored all avenues in order to secure your financing for you.
 
It’s in our best interest to sell you a vehicle and provide your
financing for you. With that being said, based upon the information you
provided the financial institution was not willing to agree to the terms that
were discussed and agreed upon between you and our dealership.
 
If there is anything else we can do for you please don’t
hesitate to call.

I would like Larry H. miller Jeep to step up and assist me in getting the Grand Cherokee, that is a lemon per the Arizona Lemon Law statute, repurchased by Chrysler and my costs and fees reimbursed IAW the AZ statutes.  The dealership sold the vehicle and was very quick to pass severe quality...

issues back to Chrysler -- " you'll have to deal directly with Chrysler for a lemon law complaint."  I have had no one from Larry H. Miller Jeep management contact me or offer help, even though I've been in the service department for five visits in four months and they've had my car for 23 days.

It is my understanding that the dealership has resolved the customers issues.   Thank you,SamiExecutive AssistantMiller Automotive Operations

[redacted],I'm sorry to hear that you're experiencing a problem with one of our dealerships.  I've contacted Travis J[redacted], the General Manager at our Used Supermarket location.  He informed me that the dealership is handling this issue.  He's been in contact with you and will...

continue to keep you informed.  If you have any questions please contact him directly.Thank you,Sami W[redacted]Executive AssistantMiller Automotive Operations

To whom it may concern,  There was a misunderstanding with the two recalls on the customer’s repair order. The recall for the door latch was completed, and parts were ordered for the secondary recall. The parts needed have arrived at the dealership and if the customer has not had the recall...

work performed at another location,  they can call the service department to schedule an appointment. Thank you, Julie D[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Mr. & Mrs. [redacted],I am sorry to hear that you are having an issue with one of our dealerships.  If you could let me know the specific dealership it is that you have been working with I would be happy to get this to the appropriate people and work to find a resolution for your...

issue. Thank you.[redacted]Executive Assistant - Miller Automotive Operations

Hi [redacted],I'm sorry
to hear your experiencing issues with one of our dealerships. In speaking with
the General Manager Rick, after being towed in, the oil level was full with no
signs of any leaks. The engine had spun bearing and needed a new motor and
there was oil sludge present. A sample of...

the oil has been sent to Valvoline
for inspection. According to carfax, the previous oil change that was completed
on the vehicle was on 2/26/2007 at 26,196 miles so we're assuming up until now
the maintenance on the vehicle was done independently. The
dealership has found that the problems you're experiencing at this time are not
in result from the oil change and visual inspection that was completed by our
service department. We are happy to help replace the engine but it's not a cost
that the dealership will cover. Rick has given you a price on the engine
replacement as well as offered to assist with trading it in at trade in value.
Thank you,Sami
W[redacted]Executive AssistantMiller
Automotive Operations

Mr. [redacted], We do apologize for the situation. Unfortunately dealerships do run out of movie tickets from time to time, and they are just waiting for a new order to come in,  but I will be happy to mail you Megaplex Gift Cards ($15 value each) in place of those movie tickets you were...

looking for.  I will get those in the mail to your address listed today.  Thank you, LindseyExecutive Assistant

I'm sorry to hear that you had a poor experience at one of our dealerships.  In speaking with Glenn, our General Manager, he stated that you have been given back your trade in and the deal was unwound.  Thank you,Sami W[redacted]Executive AssistantMiller Automotive Operations

I have contacted our General Manager William K[redacted] to look into this issue.Thank you. Andrea L[redacted]Miller Automotive Operations

(The consumer indicated he/she DID NOT accept the response from the business.)
The dealership is Larry H Miller Dodge located in Avondale AZ. Please take the time to read my complaint as I list names and phone numbers so you can process it more efficiently. I am unclear as to why you are asking me what dealership?
Since the complaint I have received a phone call and my check so that concern has been addressed. The very poor customer service that appears to transcend into every department there is of concern. As my complaint stated no on there will return your phone call. A simple returned phone call would have not resulted in lost future business with this dealership or having to take time out of day to contact the Revdex.com for help.

Mr. [redacted],I apologize that you're not happy with your experience at our dealership.  In order to better assist you, I will need to know which dealership you are experiencing these issues at. Thank you,Sami

Hedger,I have spoken with our General Manager Jay C[redacted] who has said there is no scratch protection ever just dent and ding.  If the scratch is through the paint it would be for his car insurance.  However,  if you contact him directly he will be happy to look into this matter...

further for you and work out a resolution. Thank you.Andrae L[redacted]Executive AssistantMiller Automotive Operations

This car came in with a battery light on we wrote a ticket ro#[redacted]. We pulled the car back into the shop and looked at the vehicle and found that it need a battery terminal end because it was corroded and was not making a proper connection. We were unable to test the charging system properly...

because of the issue with the battery terminal end. The customer was in a hurry and we did not have the part in stock that they needed, so the customer decided to take the vehicle. We did not charge them a diag fee or charge them for any type of repair because we sympathized with their situation. Mr. [redacted] asked my advisor Matt E[redacted] if the car was able to get to Texas, Matt replied “you have been driving the vehicle for two weeks with the light on and nothing has happened yet so I don’t see why you wouldn’t” and Mr. [redacted] took the vehicle and left the shop. I received a phone call from both Mr. and Mrs. [redacted]  indicating that they made it grand junction and that they had a battery terminal replaced there and was told after it was installed that they needed an alternator. I sympathized with their situation and proceeded to ask what they were wanting from us at that time. They indicated that we gave false information and they wanted me  to pay for the alternator because we said they would be ok.  I refused to pay for the alternator on the grounds of we don’t guarantee or warranty opinions, they did not pay for a diagnosis and we never replaced any parts on the vehicle and we were unable to complete a full diag on the car because of the condition of the vehicle at the time it was in my shop.    Tim U[redacted]Service Manager Larry H Miller Ford Lincoln Provo