Larry H Miller Automotive

Review: Had my SUV fixed, after picking up I immediately noticed same concerns. Took back, now trying to charge again for same thing fixed and new repairs.

I took my Toyota Rav4 to have them diagnose and fix issues with my front left tire and alignment problems. They fixed the front left control arm ,strut, and the alignment for $1300 including labor.I also have a pre-paid service package there to have my oil changed and emissions and inspection done. They kept telling me over and over again I will not pass emmissions and inspections if I did not do the repairs. They also told me I would not pass emissions and inspection unless I got new tires, my brakes fixed, and my routers were ready to fail. Initially I was not going to have them fix my vehicle because the price was too high, but they told me that if I left I would be charged $190 for labor for an hour they spent diagnosing what I told them. I had them fix what I listed above and was took it to somewhere else for tires 1/2 as much. After getting my car and driving it for the first time, I immediatey noticed that the alignment was not fixed. There was a new ticking sound as I braked and it felt as if the stut was loose on the top and made a creaking noise.

We contacted Larry H. Miller a couple of weeks later as I went out of town two days after receiving the vehicle. I called and set an appointment and explained my concerns. [redacted] on the phone explained he could not find me in the system and he had no record of repairs. (He was the mechanic that fixed it and spoke to us) We brought it in and the first they did was emissions and inspections and told my wife and I it passed. They were supposed to and forgot to do it the first time it was in. They told us after looking at the vehicle that the alignment was off and that the ball bearing needed to be fixd. I asked how did you miss this? They gave all sorts of reasons. 1. We did not know it was your ball bearing and thought it could have been your tires, so we wanted to save you money. 2. I was speaking with someone new this time ([redacted]), he said over and over, he did not fix it, so he does not know. 3. They said it is not easy to see. 4. These types of things can be missed. They told me it would be $611.00 + taxes to fix the ball bearings and that they would have to charge me to align the car again. I explained I paid you to do that already, you did not do it correct, and that is the reason I am here. [redacted] said, we redo the alignment on all repairs, so we have to charge you. Getting frustrated I explained I brought my car in to get fixed, not for you to miss things, I never told you I wanted you to save me money, and I expect you do it correct the first time. Second, I am not paying you again to align my car that you did not do correct the first time. I asked what they could do to make this right. He said nothing. And stated you won't pass emissions and inspection if we don't. I said we already passed. He denied and said I can't do anything because I did not repair it, but if you come back and talk to the manager and [redacted] when they are here, they can make a decision. I said so you are doing nothing. He said nope. My wife called back and asked to speak with the manager, they said he is not here, but then said that they were there and a female got on the phone after trying to transfer us to voice messages several times and avoid the call. They finally agreed to not charge for the alignment and to take $50 off. Then the "manager" said you will not pass emissions and inspections if you did not do the repairs anyways. 1. The manager there is a male. 2. The final charge did not have the alignmet charge taken off, only $50. 3. We were threatening with no passing something we already passed as a scare tactic. 4. The vehice was fixed inpropery the first time and they attempted to double charge us and lie about it. 5. We were treated very poorly by their staff and they were playing around with us on the phone and misrepresenting who they were. I feel as if they tried to scam us and double charge us for things that were told to us to be repaired already and lied to about OK parts.Desired Settlement: I am willing to pay for the intial services. I would like my vehice completly fixed and done correctly. Without being told they could miss things or it is my fault. I do not want to pay for what they did not do right in the first place.

Business

Response:

Business' Initial Response /* (1000, 5, 2013/07/09) */

Contact Name and Title: [redacted] Service Manager

Contact Phone: XXX-XXX-XXXX

Contact Email: [redacted]@lhm.com

The vehicle was brought in to our repair facility on 5/31/13. The customer's original concern was for the check engine light illuminating on and wanted a diagnosis, with a state and emissions inspections. The engine control module had stored hard codes for random/multiple cylinder misfires detected in all six cylinders. As part of the diagnosis the technician test drove the vehicle to duplicate the misfire under a load. While on the test drive the technician immediately noticed the vehicle was producing a loud noise, vibrating and shaking violently while driving. The technician then returned to the shop where he found the front tires to be worn out beyond any safe driving standards. The left front tire had worn worse than the right. The technician found the camber on the left front was visibly out. Upon further inspection the technician found the left front strut and lower control arm were bent from what appeared to be from an impact or collision and needed replacement. The technician then found that because the left front tire was worn so badly (the cords were showing) it was causing the bad noise and vibration, that it in returned caused the engine control module to detect false misfires. The customer was then contacted and made aware of the technicians finding. The customer was then advised to replace the left front strut, the left front lower control arm, the front tires, and perform an alignment. The customer was also advised that the bent lower control arm, the bent strut, and the front tires would not pass the state inspection that was also required to be performed on the vehicle. The customer approved the replacement of the bent suspension components with an alignment. Replacement of the tires was declined; customer stated they would have them replaced at another facility. The repairs were performed and the vehicle was test driven after the repairs. Since the tires were not replaced as part of the repair the vehicle still had the vibrations and noise due to the poor condition of the tires. The customer then came and picked up the vehicle on 6/3/13. The customer then returned with the vehicle on 6/29/13. The customer stated they had replaced the tires and now wanted the state and emissions inspections completed. They also stated that even after they replaced the tires there was still some noise. The technician test drove the vehicle and confirmed the customers concern. The vehicle was inspected and the technician found the noise coming from the left front wheel bearing. We contacted the customer and advised them of our findings. The technician stated it was possible that the noise from the wheel bearing was a direct result from the impact or collision that caused the damage to the suspension components from the previous repair. But due to the poor condition of the front tires and the noise they were still causing it was not possible to hear the noise from the wheel bearing, thus never giving us any indication that there was any an issue or concern with the wheel bearing in general. And since we did not replace the tires after that repair, the vehicle still exhibited the same vibrations and noises on the post repair test drive. We then offered to reduce the cost of the labor for the wheel bearing replacement, and offered a free re-alignment of the vehicle. The customer approved the replacement of the wheel bearing at the reduced the labor amount and the complementary realignment. The total amount discounted for the customer was $140.00.

It is our position that we gave the customer the most accurate diagnosis possible with the approved repairs given by the customer. If the tire/s had been replaced at the time of the first repair and the wheel bearing was bad at said time, we would have immediately found it on the test drive after the repairs. Which then we would have then advised the customer about. But since the bad tires were left on we could not accurately determine any addition concerns and/or issues until they were replaced. It is also our position we went above and beyond what was required of us with discounting the labor and re-aligning the vehicle at no cost to customer to provide the best customer service possible and maintain a positive relationship with the customer.

Consumer's Final Response /* (3000, 7, 2013/07/13) */

(The consumer indicated he/she DID NOT accept the response from the business.)

First of all, I am glad to confirm what I already knew. When we brought a car in after the initial repair their staff was rude, no one would take responsibility by everyone passing the blame on someone else, and I was transfered all over their building.Finally speaking to a female, who said she was the Service Manager. I stated that immediatly upon driving the car for the first time after their repairs that I noticed the alignment had not been fixed and the car still had major issues.

There was no offer to reduce the cost in labor by $140.00. That figure comes from what they wanted t charge me again to align the vehicle. I explained that I will not pay you again to do a job you failed to do correct the first time and that I found it an insult to charge for the same thing twice. I was told by their service clerk that anytime they have to do any repairs similar to this, they are required to re-align the vehicle.

Iniially speaking to their service clerk, he refused to help us in any way, since he was not the Tech who fixed the vehicle and I would have to take my vehicle and drive down another day when that Tech was there to get my situation resolved. It was not until we called back that any sort of "customer service" as you put it was offered.

When we called back, the service rep asked us if we had been given a quote. We had been given a quote with the alignment and we asked what their new quote would be without it. I had no idea what the first quote was because it was given to my wife. The rep again said are you sure you were not given a new quote and I said yes. This time I was quoted $40 less than what my wife had originally been quoted, this being after they took the $140.00 alignment off. No labor was every mentioned at being discounted and when I got off the phone and spoke with my wife comparing the two quotes we were given, it was clear that the rep was not being honest with us.

Since the initial quote included the $140.00 alignment and they supposedly offered a $140.00 of labor being waived. My new quote should have been $280.00 less than the original quote.

To me if this is above and beyond and the best customer service possible to maintain a positive relationship. That is unfortunate. I have been 100% pleased with my service prior to this repair and had a oil change and emissions and inspections package purchased on my vehicle. I have no problem paying for services, but I expect them to be done correctly, not include additions like having to purchase the tires from you to fully diagnose the situation, and for you to stand behind your work.

Business' Final Response /* (4000, 9, 2013/07/24) */

First and fore most we would like to apologize if the customer feels they received unsatisfactory customer service. We are constantly striving to not only provide but also maintain great customer service to each and every customer. The attempt was to get the customer back with the original assistant service manager and service technician that were involved with the original repairs. This is a very common practice for the simple purposes that if issues and/or questions arise these individuals are already familiar with the history of vehicle and the customer and will be best suited to handle them with the most knowledge and the best accuracy.

To put it simply the customer declined to have all the necessary repairs done at our facility. We did not cause the wheel bearing to fail. This was a pre-existing condition caused by impacting a solid object and feel there is no fault or obligation for us to absorb the full cost of the repairs. Also there was never any obligation expressed and/or implied requiring the customer to purchase the tires from us. But due to the specific nature of the circumstances if we would have replaced the tires, and if the wheel bearing was bad at this time, the wheel bearing noise would have be discovered on the test drive after the repairs. At such time we would then have advised the customer and held off on the alignment until authorization was given by the customer. Then only one alignment would have needed to be performed. But again, the vehicle was received by the customer on 6/3/2013 after initial repairs. The customer did not return for 26 days to advise us of any additional concerns. There was never any contact between the first and the returning visit advising us of any issues. Furthermore it is purely speculation that the wheel bearing was bad at the time of the first repairs and could have failed within the time period between the two visits.

The customer was quoted the full cost of the wheel bearing repair and alignment on the return visit. After consideration of the previous repairs we then decided the discount the labor $50 for what would have been "overlap" between the two repairs if they had been repaired at the same time. Then the cost of $90 was waived for performing the second alignment, discount totaling $140. With these discounts, the total between the two repairs now equals what the customer would have paid if all repairs would have been authorized on the first visit, minus the tires of course. Therefore customer didn't have to absorb any additional costs between the two repairs.

We feel it is unfortunate the customer's vehicle still had a pre-existing condition after the first repairs were performed, and felt we were very sympathetic to this. But again, we did not cause this issue. We fully stand behind our repairs and feel that given the circumstances that were presented and authorized by the customer that these repairs were not only performed correctly but in a profession manner.

Review: sales person promised several things in writting would be performed to vehicle purchased then stated he was not able to do them.

I purchased a car on 01/19/2013 through Larry H. Miller where I had a vehicle as trade in, It took them until April 9th 2013 to do the actual pay off of that vehicle when I would ask them they would lie and tell me it was taken care of also they filled out a promisary note that stated they would put new tires,fix all dents scratches on the car and do an oil change I placed numerous amounts of calls into their office to schedule when all this work would be done but I would get horrible customer service spoke to [redacted] who stated was the supervisor and [redacted] in loan processing and eventually they eventually would just hang up on me. The tires were finally replaced and oil change done after I called to question why I had not received my license plates for almost 2 mths now and they said no state and emission test was ever performed on this car. The car had been in their shop for a total of 6 weeks after I purchased it for several different reasons. [redacted] told me even though the promisary paper work states he would get all the scratches and dents fixed to my vehicle he would not do anything sice he gave me a lower price on the vehicle. I dont understand then why promise something that later they will refuse. I have gone to get an estimate of this fix which comes out to $375.00 through A.U.T.O Collision in Sandy Utah . I would appreciate it if they would pay for it to be done there since I don't trust their shop anymore. Desired Settlement: I would like them to pay for the repairs on scratches and dents they promised when I purchased this vehicle. I have the copy of promisary note they filled out themselves and signed.

Business

Response:

Business' Initial Response /* (1000, 12, 2013/06/19) */

[redacted] PURCHASED HER JOURNEY WITH NO WARRANTY AND CALLED BACK AFTER THE SALE SAYING SHE HAD PROBLEMS WITH THE SHIFTING OF THE VAN, WHICH WE BROUGHT IN TO THE SERVICE DEPT. AFTER THE SALE AND REBUILT THE TRANSMISSION AT NO COST TOO HER.

IT DID TAKE SOME TIME TO GET PARTS AND AFTER IT CAME OUT THE FIRST TIME IT WAS STILL SHOWING PROBLEMS WHICH WE PUT BACK IN THE SHOP, WE DID PROVIDE A CAR FOR HER TO DRIVE WHILE THE CAR WAS BEING WORKED ON. I SPOKE TO [redacted] ABOUT THE TIRES AND WENT AND FOUND THE WE OWE AND IT DID SAY WE WERE PUTTING TIRES ON THE JOURNEY WHICH I DID PUT 4 NEW TIRES ON IT. I WOULD LIKE [redacted] TO BE HAPPY WITH THE PURCHASE AND I WILL CALL HER TO TALK ABOUT THE TOUCH UP AND DENTS THAT WERE NOT ON THE WE OWE HOWEVER I WOULD BE HAPPY TO TRY TO HELP HER WITH THESE ITEMS!! THANKS [redacted] (GSM)

Consumer's Final Response /* (3000, 14, 2013/07/01) */

(The consumer indicated he/she DID NOT accept the response from the business.)

[redacted] stated there was no note on dents and scratches owed which is funny because I have a copy that clearly states that. He also mentions he would call me back the date on that is June 19th it is now July 1st and I still have not received any phone call. I will be more than happy to provide the copy of the promissory note that was given to me.

Business' Final Response /* (4000, 18, 2013/07/17) */

Contact Name and Title: [redacted] (General Sales Manager

Contact Phone: XXX-XXX-XXXX

Contact Email: [redacted]@lhm.com

[redacted] I went through the file and have a copy that is printed however if there was a hand written promise plese bring it to me at the dealership and I will take care of the dents through our collision center. Please call me and lets set up a time that both of us can meet and get your journey fixed! If it was promised it will be fixed. Thanks.. [redacted] (GSM)

If you looked up the words sales professional in the dictionary, you should see a picture of Mr. [redacted]! That's exactly who I think about when I hear professional. [redacted] knows his product, cares for his customers, and really sets himself apart from EVERYONE else. I would definitely recommend going to go see [redacted] at Larry H Miller in Bountiful for your next vehicle!

Review: coerced into buying a car I do not want. not informed that I do not have three days to void the contract. never drove the car of the lot. charged a different price than the one agreed to.

Product_Or_Service: automobile

Desired Settlement: DesiredSettlementID: Refund

Refund of Five Hundred Dollars. not be forced to buy any car from Larry H. Miller.

Business

Response:

Consumer Response /* (-5, 11, 2013/11/20) */

Later the company did get me into a different car which I was ok with. however I was still coerced into buying a car.

Business Response /* (1000, 15, 2014/05/05) */

Customer was traded out of his vehicle and into another one.

Review: I dropped off my 2006 Chrysler Pacifica because all the power outlets were not working. After diagnosing the problem, they called and told me that one was melted, and the other 3 needed the wiring replaced. $350. I told them to go ahead.When I picked up the car the next day, only one of the power outlets was working. I took it back in the following morning. They determined that the 3 were on the same circuit and the fuse kept blowing, so obviously the wires weren't grounded. I made an appointment to bring it in a few days later to have them fix them.When I arrived for that appointment, I approached a man at one of the service desks and told him I had an appointment. He told me I didn't, and that three other people had "tried to pull that" earlier, implying that I was lying about having an appointment. I pointed out the man who made the appointment. He came over. We discovered that the appointment had been inadvertently made for the next day.The first man told me there was no way to get my car in that day, or even the next because they were so backed up. So I asked for a new appointment, and clarified that I had already paid for the repairs that hadn't been done. He told me that the notes in my paperwork were incomplete, that paying $350 to have one outlet repaired was a good deal, and that since they were going to have to get in behind the dashboard again, I would have to pay for the repair. Again.I was told three times prior to that that the $350 was for all four outlets. I pointed that out, but the man just nodded at me and told me I'd have to pay. I asked him what he was going to do for me, and he said nothing.So I took my car and left. And now, not only do I have only one working power outlet, but the brake light that indicates that the parking brake is engaged is on continually, which it wasn't before they dug into the wiring in my car.

Product_Or_Service: Car repair

Desired Settlement: DesiredSettlementID: Other (requires explanation)

I would like this dealership's service department to complete the repair that I paid for in good faith with no additional charge, and fix whatever they did to my parking brake warning light so that it doesn't go on and stay on after a few minutes of driving.

Business

Response:

Business' Initial Response /* (1000, 5, 2013/08/20) */

Contact Name and Title: [redacted]-Executive Assistant

Contact Phone: XXX-XXX-XXXX

Contact Email: [redacted]@lhm.com

If you could let me know which specific dealership this is for I would be happy to get this to the appropriate person.

Consumer's Final Response /* (2000, 11, 2013/08/28) */

(The consumer indicated he/she ACCEPTED the response from the business.)

They fixed the issue at no cost. They also replaced my gas cap at no charge, then delivered the car to me. I am delighted.

Business' Final Response /* (4000, 9, 2013/08/26) */

We have reached out to [redacted] and she has brought her car back into us. We will continue to fix the issue listed above to the best of our abilties. There will be no additional charge to [redacted] for the same repairs we have already done. We are trying to duplicate the brake light issue. Once we figure out what the issue is we will communicate with [redacted] and figure out a reasonable solution.

Review: Charge for use of supposedly purchased car

Car purchased on Sat Jun 15, communicate to sale rep that I will work with my credit union on financing and the amount I was pre-aproved for, they assure would take care of the paper work with my credit union.

Contacted my credit union the following Tuesday and they inform me that they did not received any information from the dealer.

Contacted the dealer to check on the situation to be informed that they were working on the loan and it will take a few more days to find a the proper lender.

After not hearing anyting visited the dealer on Tuesday June the 25 andtalked to the financing agent and since the sales rep was not there he asked me to return next day.

Returned next day on Wednesday June the 26th, and after disusing the situation they wanted me to finance the car with a lender at a very high interest rate and very high monthly payment, and since I did not accepted this conditions, conditions were informed clearly at the beginning of the deal, they charge me 174 dollars for the mileage use on the car intended to purchased.

Desired Settlement: I only request to be refund the full $500 deposit paid in good faith and not to be discounted for the use of the car.

I was not informed of this potential charge.

Sales rep assure they will work with my credit union and did not even contacted them.

Sale rep and financial rep did not contacted me at any time to informed me of the situation in fact I need it to contact them to find answers.

Seems like they wanted me to have the car until I will come have not choice but to purchased at any financial condition.

The financial rep was rude and disrespectful.

I wonder what would have happen if they have sold my car during the time I had the car I wanted to purchased, I am guessing they would probably have more chances to get away with this poor sales procedures.

Business

Response:

Business' Initial Response /* (1000, 5, 2013/07/02) */

Contact Name and Title: [redacted] GSM

Contact Phone: XXXXXXXXXX

Contact Email: [redacted]@lhm.com

I SPOKE TO [redacted] VIA PHONE 7-2-13 ISSUE IS RESOLVED

THANKS

Review: I purchased a 20133 Dodge avenger from the dealership a little over a year ago and I was driving my car in June and the driver seat broke on the left side of the seat and I took it to the dealer on June 7 2014 and I call them to find out if the parts are in and I get told all but one part is in and its on back order and I have called customer care and the dealership and I get the run around cause first it was the parts will be in in July 15 then it was the 24 of July and now its no guarantee as to when it will be in and my seat is getting worse and it is the only car I have to get around with and the first time I called customer care they told me the factory has 98 in stock but to get them to expedite the part is impossible I just want them to get the part to the dealership and get the seat fixed in the car I have asked for a loaner vehicle but because I don't have a service plan they tell me they cant help me.Desired Settlement: DesiredSettlementID: Replacement

Just for Chrysler to send the ratcheting part of the seat to Larry Miller Dealership so I can get my seat fixed.

Business

Response:

Initial Business Response /* (1000, 7, 2014/08/21) */

Contact Name and Title: [redacted]-Executive Assistant

Contact Phone: XXX-XXX-XXXX

[redacted], I am sorry to hear that you are having an issue(s) with one of our dealerships. If you would let me know which dealership it is that you've been working with I would be happy to check on this for you.

Initial Consumer Rebuttal /* (2000, 9, 2014/08/25) */

(The consumer indicated he/she ACCEPTED the response from the business.)

They finally have got the parts in and I am satisfied that my seat is now fixed

Review: I paid for tire rotation and not a tire was touched, which leads to questions of what else did not get completed but billed for. When speaking with the manager ([redacted]) about it he chose to patronize me and then hung up the phone.Desired Settlement: I want a refund.

Business

Response:

[redacted],I am sorry to hear that you've had an issue with one of our dealerships. We have several dealerships in the Arizona market so if you could please let me know the specific dealership that you have been working with I would be happy to get this to the appropriate person so that we can reach a resolution for you.Thank you.[redacted]Executive Asistant-Miller Automotive Operations

Review: Bought a truck that did not work like they said it would. They would do nothing about it.

May 22, 2014 we traded a 2011 Ford Expedition EL that was in great shape into the dealers. They gave us $25,800. for it. We bought a 2005 Ford f-350 From them. We put $9600. down towards the truck. When we were looking into trucks they told us this truck would pull our new trailer. We made plans to go to Idaho for the 4th of July. We owned this truck for 40 days by the time we were leaving for our vacation. We had no signs that anything was wrong with the truck. We loaded our things. The trailer and all our stuff is at most 11,000. pounds. We had no water on board because we were going to a park that we would hook up to. We were not traveling heavy for a f350. We get going and all of a sudden a light comes on. We look in the book for what it meant and found out it means to limp home. Called a mechanic and found out that carbon builds up sometimes. He said tap on the turbo and that may release it. We did and we were on the road. The truck continued to loose power and the light would keep coming on. We got to Salt Lake City it was very late at night so we stayed in the trailer that night. We had planned on having tents for all the kids and grand kids but we just piled everyone in to the trailer. It sleeps 5-6 we slept 8 in it that night. We did some research on the issue with the mechanic. We found out that this can be an issue with these fords. We did not know this. We feel the salesman should have given us some knowledge on trucks. We would have bought a different vehicle had we known the issues. We had much equity in our Expedition to spend. Having been made aware of this we would have upped our payment plan. We have since went to another dealer who brought us up to speed on all the trucks and all the issues with each one. We had not had a diesel nor knew much about them at all. We called the dealership that night. We went in to talk about a plan of action. We were told that they would only take the truck in as a trade in and that they cannot know what the truck will perform like. We were told about the 120 point inspection and the carfax and how both of those protected us so much. We were told this truck you are buying will pull so well. It can pull anything you put behind it. It is a great truck. The truck performs well as long as it does not have to work. The minute something gets hooked to it it fails. The inspection on trucks should include towing something. If you say it will tow it should. That is very deceptive!!!! We had purchased the warranty and all the other stuff they added. We felt pressured to do so. [redacted] is very arrogant and rude and condescending towards anyone with any questions or concern about needing to have such items. We were told we had an undercarriage coverage which we did not. We were sold a truck that we owed less that it was worth and still sold gap insurance. We just felt that we were sold a bunch of stuff that was not necessary. Those feelings along with our feelings towards [redacted] led us to cancel the coverages. At this time 29 days we did not have trouble with the truck yet. Our vacation was not till July 3-6th. Any way we spoke with big [redacted] about a new vehicle but we would loose so much on the trade in and he was being very bad with numbers and figures and tried to get us to take a f150 what a joke. The trailer dealer said to stay with a 350. He told us he knew nothing about cars and that he had several suspensions on his license etc. Would anyone want to do business with such a shady guy? We were getting more upset every minute with him. He was pressuring us to do a deal right there that night, while Little [redacted] and [redacted] were gone. Something did not feel right about that. So we left there. Angry that we had no recourse with them and they would do nothing to fix our problem. There is more to this story but we have run out of space. The nightmare continues.Desired Settlement: We tried to settle with them. After trading the truck from them into Larry H. Miller trucks and imports we thought we were on our way to vacation after only loosing 2 days. That truck did not even make it 5 miles before it over heated. We tried to deal with them and things turned real sour with them wanting more money to fix the truck they sold us with a written and verbal agreement that if anything happened it would be fixed. We owned it for a day. Took it home Saturday night and brought it back Monday morning. I called [redacted] several times finally got a hold of him. He had a grand baby born. He said get the truck back and let me see what I can do.

We got the truck back from the other dealer and had it delivered to the superford dealer. They would take it in trade as well only they did not have anything we could afford. We could only go to a payment of $380. We found a truck that would work but when the numbers came in the payment would be 500, then, 480, 450 and finally with ** working it it was $425. Well that was not low enough that we could afford it. We feel that when we brought in our Expedition that should be taken into account. They sold us the bad truck. They should have had to eat some money. We lost out on much money when we did not get to go on a paid vacation. Food spoiled cuz we did not have a way to get ice. We were stuck in a field in a very hot trailer with out water for days. No vehicle to do anything or get anything. A moral company would have worked the deal no matter what. They only wanted money. They did not care about anything else. The truck we would have taken is now off the lot. So I do not know what can be done. Numbers on paper is one thing but the moral thing would have been to work it so that we would be paying 380. It would have been a loss for them of 2,000. We have lost more than that. Let's let them think of what to do.

Business

Response:

Initial Business Response /* (1000, 8, 2014/07/24) */

Contact Name and Title: [redacted] General Manager

Contact Phone: XXX-XXX-XXXX

Contact Email: www.lhmford.com

Ms. [redacted] never requested us to repair the vehicle which she purchased from us. Per her phone message this writer contacted Ms. [redacted] after she had traded that vehicle in to another dealership and was now having problems with that vehicle. Ms. [redacted] was told that if she was able to reverse that deal we would assist her with the vehicle she had purchased from us. Ms. [redacted] returned to our dealership with the second vehicle she purchased and due to the fact that she had purchased two vehicles in a very short time frame we could not economically get to a payment that was acceptable. We are still willing to help Ms. [redacted] with an alternate vehicle if there can be flexibility in the desired payment.

Initial Consumer Rebuttal /* (3000, 10, 2014/07/28) */

(The consumer indicated he/she DID NOT accept the response from the business.)

I returned to the dealership with the vehicle I purchased from them. Not a second vehicle. The other vehicle was completely removed from us as if it never happened. There was a truck that would have worked. We could not agree on an amount that would work for us. Going from a payment of $255 up to 425.00 was way to much on our budget. If we had been able to use our original trade in amount of 25800. then it would have worked. We feel that because of the circumstances of the broke vehicle purchased from them that they should give us a break on a price. We were asking them to budge on 2,000.00 and they would not. If we had only known about the trouble this would have caused than we would have went up on price in the first place. Now we have a vehicle that we do not dare to pull anything with. It runs great the rest of the time. They never offered to fix the original truck we purchased from them, only to trade it in for a different vehicle. They only wanted more money from us in the form of less money on our trade in truck that we had purchased from them and an increase in a new car payment. We were willing to go up to $380.00 They were not. Yes, we were getting a better vehicle. That is why we were willing to go up in car payment. I would like them to either fix the truck or use the trade in allowance they gave us for our original trade in the Ford Expedition 2011 el xlt. They say this is not allowed, well selling a truck that is supposed to pull and does not should not be allowed either.

Final Business Response /* (4000, 12, 2014/07/29) */

I have spoken with our General Manager at our Salt Lake Ford store. Any issue(s) that Ms. [redacted] is having needs to be directed towards him ([redacted]). We leave each of our dealerships up to our General Managers and the decisions for those dealerships are at his/her discretion. [redacted] has indicated that is willing to help Ms. [redacted] within reason. She needs to contact him directly to see what they are able to work out.

Final Consumer Response /* (4200, 14, 2014/08/06) */

(The consumer indicated he/she DID NOT accept the response from the business.)

We have not had the time to get with The General Manager. We will pursue it further.

Review: The automobile I bought was sold to me as a $15,000 vehicle. It was actually booked at less than $11,000 dollars.

On May 24,2013, my wife and I went to Utah to buy a vehicle. We stopped at a tent sale the Larry Miller Group was having in Riverdale, Utah. After looking over the vehicles with a young saleman, we decided we couldn't afford any that they had. So the young salesman asked us to wait for a minute and he went and got the special high pressure professional salesman to work us over. We told him we did not want to spend over $10,000 dollars. So he took us around the lot and offered us two vehicles that had a price tag of $15,000 dollars, and said he would knock the price down to $10,000 dollars just to make the sale. I never thought I could be had like I was. We finally decided, after much constant pressure to buy the Pontiac Torrent. After we left with our new car, we looked up on KSL.COM to see what kind of deal we had made. I found the very car I had bought advertised by Larry Miller of Bountiful for $11,599 dollars. In other words, they had brought this vehicle up from Bountiful and added $3,401 dollars to the price so they could appear to give us a great deal. The car in the ad had exactly the same VIN number as the car I bought. I think this is a very dishonest business practice and should be stopped immediately. As I said, I didn't think I could be railroaded like I was into buying a car I didn't really want, but I was and I am very embarressed about it. I thought things like this only happened to other seniors, but I was wrong. They have a very dishonest sales policy.Desired Settlement: I believe I should be refunded the 3400 dollars that were added to the price and fooled us into thinking we were getting a $15,000 vehicle for $10,000, and this dishonest practice needs to stop.

Business

Response:

Business' Initial Response /* (1000, 5, 2013/06/11) */

Contact Name and Title: [redacted] General Sales Manager

Contact Phone: XXX-XXX-XXXX

Contact Email: [redacted]@lhm.com

Im sorry for any confusion that there may have been in pricing of the vehicle you purchased. I will pull your file and get with [redacted] the General Manager to see what he is willing to do. Once again sorry for any confusion in the vehicle pricing, we will get back with you soon

General Sales Manager

Larry H. Miller CJDR Bountiful

Consumer's Final Response /* (4200, 13, 2013/07/12) */

(The consumer indicated he/she DID NOT accept the response from the business.)

Everything disclosed properly is an outright lie. They totally misrepresented the value of the vehicle and the high pressure tactics are a shame to the company. When you price a vehicle $3400.00 above the value of the vehicle and then claim it's on sale, that is an outright lie. No one even hinted that the vehicle was way overpriced. It was overpriced so they could be magnanamus and drop the price to let us think we were getting a really good deal. The same vehicle had been for sale on KSL.com at $3400.00 less than at the sale.

I still have the printout from ksl.com to prove it. Same VIN number so it was the same vehicle. This is the most dishonest place I have dealt with in years. 2 of their people called me after the sale and after I expressed my dissatisfaction

they said they would talk to management and get back with me because my satisfaction was important to them. Never heard from either one again and don't expect to. NOTHING WAS DISCLOSED PROPERLY AT ANY TIME.

Business' Final Response /* (4000, 11, 2013/07/11) */

Contact Name and Title: [redacted] - GM

Contact Phone: XXX-XXX-XXXX

Contact Email: [redacted]@lhm.com

Sorry we couldn't come to some sort of resolution. We apologize for any miscommunication. We feel everything was disclosed poperly and agreed to by both parties. If you should have any other questions please contact our General Manager, [redacted] at XXX-XXX-XXXX.

Review: Service at LHM Chevrolet failed to fix an A/C problem that should have been fixed prior to sale, then charged us for it. The problem still exists.

In November 2011, my husband and I purchased two vehicles from Larry H. Miller Chevrolet under the Utah Cars program. As part of Larry H. Miller's used car program, they do a 150 point inspection. This includes the air conditioning system. When the weather got warm, we discovered the A/C did not work. In April 2012, we took it to our local repair shop, [redacted] in [redacted] They stated the compressor was broken apart inside and needed to be replaced. They also stated that it looked as if the A/C compressor had hit the radiator and the radiator was leaking. They stated this could be from a previous driver hitting something and forcing the compressor to hit the radiator. The shop stated the evidence they saw was that the subframe was bent. I took the vehicle to LHM Chevrolet. The service manager was very rude and stated they have no way to check the A/C in the winter time. This is not true. They work in a climate-controlled building and the A/C pressures could have been checked. They replaced the A/C compressor and the radiator, but we were required to pay half, even though the problem should have been identified as part of the pre-sale inspection. After the repair, the A/C was mediocre, but tolerable. The compressor was very noisy and almost made the car die when it kicked on when the car was idling. In the spring of 2013, the A/C was not working as well as it did during the previous year. The compressor was very noisy. The A/C system would actually depressurize if I tried to keep the car running at idle to keep the temperature at inside the car from getting hot. The A/C would blow warm air at idle. During the middle of the summer, it stopped working all together. I took it to our local shop again. They informed me all the freon was gone and the compressor had failed again. When they examined the paperwork from LHM, it showed that the bad compressor was replaced with aftermarket parts because it was leaking. Now, the same thing is occurring. The technician at the local shop stated the high side pressure is too high and that shows there is a blockage in the system. I attempted to contact LHM again so they can honor the warranty on their work. The service manager has not returned my calls. I believe the initial repair was a bandaid for the real problem. The local shop stated that there are pieces of the original compressor inside the A/C system that are going to continue to break the compressor and cause blockages. They stated the whole system needs to be replaced.Desired Settlement: I would like Larry H. Miller to refund the money we paid for the repair they charged us that should have been fixed during the pre-sale inspection. I would also like Larry H. Miller to pay for the A/C system to be replaced with original equipment, but I don't want that shop to do it. I would like a Chrysler shop to fix it.

Business

Response:

Initial Business Response /* (1000, 5, 2013/11/12) */

Contact Name and Title: [redacted] General Manager

Contact Phone: XXX-XXX-XXXX

Contact Email: [redacted]@lhm.com

The vehicle was purchased AS/IS in November 2011. At this time it passed a complete LCA Inspection qualifing for a service contract. This inspection includes a compressor operation check for noise and low refrigerant/fast cycling. Ms. [redacted] did not purchase the eligible contract. Two weeks later the vehicle was brought in for a coolant leak and we completed a good-will repair and replaced the radiator. Nearly 6 months later Ms. [redacted] the customer brought the vehicle in for the A/C. The compressor was replaced. It was diagnosed to have a leak from the compressor. The compressor was functioning normally, and the system was flushed, evacuated and re-charged so there would not be any pieces in the system. It was an after-market compressor which is very common. The compressor had a 12 month/12,000 mile warranty. Within this time period the compressor would have been fixed without charge. Ms. [redacted] would have only had to bring the car in. I do not feel that we have any further responsibility to this customer. (I am happy to send the inspection form if you need it)

Review: Salesmen promised us a different dollar amount verbally for our trade in than what was put in the contract.Also said we had down payment when we didnt

I feel completely duped. The integrity of this company is completely lacking if not all together non existent. I had gotten a letter from the dealership saying that they wanted to buy back my Chevy Aveo and would give us a great deal on it. We took it in with low expectations we had been looking to trade in our vehicle for a few months now. The salesmen were very friendly, and acted like they were sparing us huge amounts. We had gone to the Mazda dealership 2 weeks prior coming to them, atleast there the salesmen were up front in all costs. Unfortunately that was not the case at this dealership. I had mentioned that we went to the Mazda dealership in passing, the sales manager asked me how much they had offered us on our trade in I told him between 6,000-7,000 (we owed about 11,000 on ours) that was too low for us so we said no deal. The Sales manager then told us that that was a rip off and that he could do way better for us, offering us $10,000 for our car, or so we thought. The process took 4 hours and by the time we signed the paperwork we were so ready to get out of there. The Sales manager wrote down on paper what we would be paying per month, which he told us would be $386 not including tax (we had expressed to him that we would like to stay around $300) it was already a little over budget but we felt like we were being treated exceptionally and went ahead with the deal. The representative that was helping us [redacted] had asked us if we had any money to put down. Unfortunately we didnt. However we did have gap insurance on our Aveo and also an extended warranty. We signed the contract and felt like we were given such a good deal. The finance guy ([redacted]) had told us that with the cancellables (extended warranty and gap insurance on our previous car) we would be able to do with what we wanted to...he then called us the next day to tell us that was inaccurate. That the $1700 we would have gotten back belongs to them, thats when we took a closer look at the contract. In my contract it said that the value of my trade in was at $6,800 and that the Lienholder was $10,700. Way to go Sales Manager you are really creative with your words, that was quite a performance. When he had said he would be paying $10,700 for our car we thought he meant at trade in value not the loan. So now we have nearly $4000 negative equity in the loan. None of which was told to us verbally. To top that off they put that we had a down payment of $1500 (thats where they got us good, the cancellables will be going to them), Verbally I told both [redacted] and the sales manager we DID NOT have a down payment. But I guess that commission check was too important, knowing this is how you all do business I am disgusted and will be sure to tell everyone I know NOT to do business with you not to mention sending a formal complaint to the Revdex.com. This was super shady, and I feel completely taken advantage of. I myself will never do business again with you, we were considering trading my husbands car in because we had felt so valued but after all of this hassle we wont be coming back. Again I hope the commission check was worth it, with this level of service i'm not sure how you all sleep at night. Thank you for your time and consideration.Desired Settlement: They had said that we had a down payment of $1700 and expect us to give them that out of our rebate from our previous dealership we went through. (our gap and extended warranty). We are also wanting to dispute what our trade in was as well, they had verbally told us they would pay $10,000 for our trade in and whats on the contract is only $6800. If nothing else we just want to make sure we get to keep our rebate, we feel that it was completely dishonest of them to say we had a down payment when we specifically told them we did not.

Business

Response:

Initial Business Response /* (1000, 11, 2013/10/07) */

[redacted] and [redacted]

First let me start by apologizing for your experience. As I have read your complaint and interviewed the salesman, sales manager and the finance manager that were involved in your car deal I believe that the core of this problem is a misunderstanding. From time to time we get moving too fast when working a car deal. We forget that most customers don't buy cars as often as we are selling them. I have looked through the paperwork and I don't see anything that shows an intent to deceive or to mislead. To me it appears that there were some misunderstandings between all involved. I know that that doesn't fix any of your frustrations. One request that I have is to invite you to come back to the dealership to speak with me. My only regret about this problem is that I am just finding out about it so far after things happened. Please send me an email or call me and let's schedule a time to talk. I would love to see if there is anything I can do at this point to win back your favor.

Have a great day!

CHEERS

General Manager

Larry H Miller Chevrolet

[redacted]@lhm.com

Review: I purchased an extended warranty on my car from a program the dealership offers called Total Care AutoOn 7-23-I sold the car to a private partyOn 7-26-I went to the dealership to cancel the warranty as I no longer own the car and I am entitled to the refund of the unused warrantyI presented all the correct paper work and completed the warranty cancellation request on 7-I am familiar with the process and the individual in financing advised me it would take up to four weeksOn September 5th(6weeks later) I contacted Total Care Auto @ [redacted] and provided my service contract # and was told they have not received anything and provided me their contact person at this dealership by the name of [redacted] @ [redacted]For two weeks I called and left five voice mails kindly asking for status of my cancelled warrantyI never received one phone call from the dealershipWhen I had questions regarding my financing I received the same type of treatment and had to drive down on my day off to address my questions which where handledOn September 20th I had to drive to the dealership and I asked for the general manager as I was concerned as to why no one would return my callsThe dealership denied my request and brought out a sales managerI explained my concerns as to why I have to drive down to address why you all have not processed my cancellation requestThe finance person stated accounting was closed as this is where this [redacted] works and they stated they were sorry and this would be a top priority for them on Monday(9-22) and I would get a call to provide me statusI did not receive a phone callI have called and called and drove 45mins to the dealership to address my concerns and they continue not to help or look into itCan you please help me as I am not sure what to do at this timeI contacted Total Care Auto and they advised they still don't have my information submitted by the dealership
Product_Or_Service: extended warranty
Account_Number: [redacted]Desired Settlement: DesiredSettlementID: Other (requires explanation)
I simply requested for them to just call me back and advise of the status which they still haven'tI even stated to them to just please have accounting call me backI don't want to drive down there again as they just keep saying sorry and do nothing about it and say they are going to handle itI am very sorry I purchased a car at this dealership because as soon as I bought it my phone calls always went to voice mail and they never returned my callsCan you please help in having them process my request.Thank you,[redacted]
Business
Response:
Contact Name and Title: [redacted]-Executive Assistant
Contact Phone: [redacted], I am sorry that you are having this ongoing issue with our dealershipIf you could please inform me which specific dealership it is that you've been working with I would be happy to contact the appropriate people and get this handled for you
Consumer
Response:
(The consumer indicated he/she DID NOT accept the response from the business.)
The dealership is Larry H Miller Dodge located in Avondale AZPlease take the time to read my complaint as I list names and phone numbers so you can process it more efficientlyI am unclear as to why you are asking me what dealership?
Since the complaint I have received a phone call and my check so that concern has been addressedThe very poor customer service that appears to transcend into every department there is of concernAs my complaint stated no on there will return your phone callA simple returned phone call would have not resulted in lost future business with this dealership or having to take time out of day to contact the Revdex.com for help
Business
Response:
[redacted], I understand that the frustration that you are feeling towards the dealershipI wish that I knew each of the employees at each of our dealerships but unfortuantely with dealerships in states it's tricky to be able to know each one of them on a first name basisSo, I do apologize if there was some delay to getting your complaint looked at
It appears from your last response that the issue(s)has been resolvedI have also sent a copy of this complaint to our Senior Vice President over the Arizona market to look at with the General Manager of that locationWe take each complaint that is filed very seriously and if we are having an issue at one of our dealership we appreciate our customers bringing it to our attentionIf you should need any further assistance please feel free to contact meThank you

Review: Took car to be diagnosed. I left it for several days. No diagnoses was found.Said the car had no problems. Took car home, 1st day wouldn't,car stalled

I had taken my car (Dodge Avenger) to this location to get diagnosed for the problems I was experienceing with it. They said they would run it through diagnostics and get back to me when they knew. After a few days I received a phone call saying that there seemed to be nothing they could put their finger on and that the car didn't seem to be giving them any problems. I agreed to allow them to keep the car over night but had no idea they would be keeping it for the next 4 days. In the mean time we had rented a car because we knew the Avenger was unreliable. After almost a week they called and said there seemed to be nothing wrong with the car and they could't find what the problem could be. When We arrived to pick up the vehicle they charged us for the full diagnostic $120 and they seemed very unfair in dealing with us by telling us if the car problems returned we would then have to pay another diagnostic fee and start the process over again if we were to bring the car back. After paying for the diagnostic my Mom and kids waited for the car to be brought to the front for an extended period of time. It turns out they had to jumpstart the car to get it to start( part of the reason why we took it there). We got the car home late last night. This morning we started the car and drove out of the drive way. The car stalled and then wouldn't start. (Exactly why we took it to this dealership)

In the end, they kept my car for much longer than they told me they would(while I was renting a car), they said there was nothing wrong with it then charged me for a full diagnostic. We were never given any solution and it is still having the exact same problems.

I have many questions regarding the work that they actually did. How is it that they kept it for several days and experienced no problems with it, but when we pick it up it won't start and continues to do so. I don't mind paying a diagnostic fee for fair honest services but in this case it's hard say that this is how this company operates. I am only asking to be reimbursed for the unfair diagnostic fee, even though I paid much more than that in rental payments. We were never given any answer to our problem

and every time we call the dealership we receive a voicemail. My only hope in filing this complaint is that this doesn't happen to any one else in time to come. Thank youDesired Settlement: I am only asking for a reimbursement for the diagnostic fee that concluded in no diagnostic and car that is still presently broken. Even though I paid a substantial amount more for my rental car than I had anticipated for them keeping my car for longer than they said they would. I am only asking to be accredited for the $120 dollar diagnostic. I think it is only fair.

Business

Response:

Business Response /* (1000, 17, 2014/08/11) */

Good Afternoon,

While I am not certain how this Revdex.com claim was initially processed or why it was not responded to in 2013. I am informed by Larry H. Miller Chrysler Jeep Dodge Ram Sandy that Mr. [redacted]'s money for the diagnosis in the amount of $120 was refunded on November 12, 2013, six days after he filed the Revdex.com complaint. As such, the dealership's response is that the customer's complaint was addressed and remedied in the manner requested by the customer.

Please let me know if you require any additional information.

Thank you,

Associate Counsel

Larry H. Miller Dealerships

Direct: XXX-XXX-XXXX

Cell: XXX-XXX-XXXX

[redacted]@lhm.com

www.lhm.com

9350 South, 150 East Suite 500

Sandy, UT 84070

Review: The dealership has neglected to order a promised driver's side seat belt replacement and engaged in malicious sales practices.

I purchased my 2004 Liberty Sport Jeep from the Larry H. Miller dealership near the beginning of September, 2013. This vehicle has since existed in one of two conditions: suicidal death trap, or immobile pile of trash. I have spent a lot of time trying to get the dealership to make good on their promises to fix the driver's side seat belt but 12 months and dozens of phone calls later they have yet to order a replacement.

Despite several requests when I purchased the Jeep, they refused to provide a REPORT OF THE JEEP'S MAINTENANCE HISTORY. The salesman was [redacted].

My first red flag was that the driver's seat belt wouldn't engage. The salesman assured me that it would and even brought out some grease to lube the buckle. Even with the grease it took me 15 minutes to engage the buckle. They promised that they would pay to have the buckle replaced; cost of a replacement was $60 plus whatever labor it took to install. It always took about 10 minutes to get the buckle to work.

One day the buckle reversed its obstinacy, and refused to disengage and let me out of the car. The buckle wouldn't let up, the straps wouldn't loosen to let me slide out, and I had no way to cut the straps. I got so frustrated and spent so long battling with the thing that I finally broke the buckle in order to escape. After this, of course, it wouldn't engage again at all.

I called the dealership to make good on their promise to fix the buckle and spent THREE HOURS on the phone trying to help them remember that they took this responsibility on themselves. I finally got someone's personal number; this person sent me a text message telling me that they were in a meeting and would get back to me. I was contacted later and told that yes, they would still take care of it.

Every time since this when I call in they tell me that they don't have the right parts yet. ORDER THEM.

Aside from safety, the vehicle also has issues actually running; the car starts hit-and-miss or just doesn't start at all as of March 2014. I bought a new battery, I spent $300 on diagnostics to check the battery, the alternator and the microchip but they told me everything was fine. They finally told me that I should have it towed to their place when it doesn't start so they can look at it when it's really in a mood.

At this point I was fed up and called the manager, [redacted]. I hoped to get out of my lease and give him his hunk of junk back, and he offered a trade-in value of just over half our original agreement or a cash value of less than a third of the original agreement. A pittance.

Bottom line: My need for a vehicle was apparent and these guys hustled me into a disaster. It was my first time buying a car, I'm a younger woman and fell prey to their well-earned stereotyped car salesman ways. Without letting me know, they sold this Jeep to me "as-is" to avoid needing to have it pass safety inspection, but here's the kicker: despite not having it inspected, THEY STILL ISSUED ME A TEMPORARY PERMIT AFTER THE SALE. This is contrary to MVED regulation. For every car sold that is not given a temporary permit, the dealership has to fill out a "Motor Vehicle Dealer Monthly Report of Sales (Form TC-928)" form; they effectively dodged this obligation by negligently issuing me a temporary permit despite not having the vehicle pass safety inspection.

Get your act together, Larry H. Miller employees, you peons represent a man with real character.Desired Settlement: Fix the seat belt and any other necessaries so that the Jeep will pass safety inspection with flying colors.

Cover, in full, the costs of replacing the alternator, as this is what is most likely causing the jeep to not start.

Business

Response:

Initial Business Response /* (1000, 5, 2014/09/25) */

Contact Name and Title: [redacted]

Contact Phone: XXXXXXXXXX

Contact Email: [redacted]@lhmauto.com

This is pretty simple. Sometime after the purchase the customer brought to our attention that the seat belt was sticky. We gladly said we would look into it and purchased the necessary part. We had the part for over three months. Appointments were scheduled and the customer never showed up to perform the repair. We made several attempts to reschedule with no calls returned. It's has been 1 year since the transaction and we are still happy to honor the repair of the seatbelt-buckle we just need 3 days advanced notice so we can repurchase a part and will need the customer to make/keep the appointment. Please contact [redacted] in our service department at XXX-XXX-XXXX. Thank you.

Initial Consumer Rebuttal /* (2000, 7, 2014/10/02) */

(The consumer indicated he/she ACCEPTED the response from the business.)

The reason the car hasn't been able to be brought in to fix the seat belt is because it has had issues starting properly since March 2014. You understand how that would prove to be difficult, with 3 jobs and school, to make a trip 1/2 hour across town, to a dealership who wont ever return my phone calls and expects me to wait several hours to fix it after waiting 6 months plus for the part.

I will come in Tuesday October 7th at 11:30 am to have it fixed and pass inspection, so I can legally drive it under proper registration.

Review: Larry H Miller Volkswagen of Avondale was extremely unprofessional as a business. I purchased a 2012 Jetta and I submitted proof of income, proof of insurance, and everything that was required in order to purchase a car. Before my auto loan could be approved I switched jobs, During this time Larry H miller Volkswagen of avondale advised that they would need a new pay check stub in order for the process to be complete. I informed that I get the paycheck stub on 7/04/14. They were very unprossional from that time on. They proceded to texting me constantly, calling me continuesly on my cell phone while I was at work. I informed everyone I spoke with that I was working, the time that I got off and they did not care, they continued on texting and calling leaving threatining voicemails and text messages, stating they would repo my car and infact keep my down deposit, This of course is against the law . I informed the gentleman who claimed he was a supervisor to stop texting me and being so unprofessional, he told me he did not care bring him his car back and dont expect a deposit back. To be such a credited Car dealership and have such lack of customer service, professionalism and respect, was very dissappointing.Desired Settlement: DesiredSettlementID: Other (requires explanation)

I would like to go on with keeping the car and making my payments as it should have been, or simply returning my deposit.

Business

Response:

Contact Name and Title: [redacted] General Manager

Contact Phone: [redacted]

Contact Email: [redacted]@lhm.com

this customer failed her bank interview. Also she changed employement before the deal funded. We could not obtain financing for her without getting additional info from the customer. The customer would not contact us back nor return the vehicle. We were forced to file a police report and report the car stolen. We have finally located the vehicle in california. This customer to this day has not contacted the dealership or returned any phone calls

Review: Car not inspected had me sign as is before inspected promised any problems fixed because as is was signed they denied my spare tire and promised fixes

Purchased a Jeep Commander 2006 used on 7/13 for $16,900. I was concerned as vehicle had not yet been inspected for damages, I pointed out the damages and concerns I had that I could see to sales rep. I was promised that they would get all that fixed. I took it in on Tuesday 7/16 and didn't get back until 7/25. I read that the missing spare tire, to which I showed concern for was denied replacement. I see the paint scratches were not fixed, the windshield was still broken, they also noted that water pump and hydraulic fan is going out and denied any fix on the car because they were able to get me to sign an "as is" contract, with promise that the "as is" didn't mean any problems they find in their inspection, since they had not had proper time to inspect vehicle yet. However, they didn't hold to their bargain and when I called to complain, the repair shop claims they have no idea where my invoice is and can't confirm any of the repairs needed I was complaining about. This was a total scam.Desired Settlement: I don't want the vehicle, if I have to pay all this out of pocket, I am looking at $100-$200 for spare tire, I am also looking at more than $1,000 repair. This was not the agreement I want all my fixes taken care of, or the vehicle to be returned as it was sold to be under false information

Business

Response:

Business' Initial Response /* (1000, 9, 2013/08/21) */

Contact Name and Title: [redacted]

Contact Phone: XXX-XXXXXXX

Contact Email: [redacted]@lhm.com

We are doing what we can to take care of the customer.

Review: I bought a car from Larry H Miller in 2011. I paid the car off with the bank also putting $1000 down. Larry Miller is saying it was $1500 down.

In 2011 I financed a car with wells fargo through Larry H Miller. My son paid $1000 down on the car. I decided to pay the car off. After I paid the total amount off with interest to Wells Fargo I got a bill saying my credit score would be effected by larry Miller. They say I owe $500 more for the down payment. The car was PAID OFF. Every time me or my son [redacted] call about the car they are rude and arrogant. I have never dealt with a company like this. I have bought multiple vehicles at multiple dealerships and never experienced this. The $1000 down plus paying the car off was more than enough to cover all the fees of the car. I'd like to know what Larry Miller did with the $1000 down and why they need $500 more. The car was paid for. Who's pocket does the money go into. Desired Settlement: I would like the $500 vanquished. I do not want it on my credit and do not want another bill for it. I shouldn't have to pay this I've already gave $1000 down and paid off the car.

Business

Response:

Initial Business Response /* (1000, 5, 2013/07/08) */

Contact Name and Title: [redacted]

Contact Phone: XXX-XXX-XXXX

Contact Email: [redacted]@lhm.com

Both the Motor Vehicle Contract of Sale and the Retail Installment Contract and Security Agreement on file relects that a $1,500 down payment was to be paid. As of date only $1,000 has been collected. Please let us know if we have overlooked a receipt which would satisfy the monies owed. Thank you.

Review: I recieved an advertisment in the mail indicating I would recieve a free "Mega Gift Card" for just coming in. As well as a chance to win $5000 if my number matched a number in the store. Upon coming into the store I asked them to honor their advertisment and I wish to recieve my "Mega Gift Card". The salesman indicated that he has not seen this flyer before and would have to ask someone else, but he was happy to honor the other part of the flyer $3000 off a used car, which I am not interested in. He then went to talk to his manager, came back to me, he indicated that they "don't have a winning number posted at this time for the $5000". I told him I didn't really care about that, I just want my "mega gift card". He informed me that he hasn't seen this advertisment yet again and would have to talk to his boss again. Upon returning he told me they are "Out of Mega Gifts Cards" Which I found strange since I was the first one to come in acording to the sales people I talked to. I was frusterated as I waisted my time coming all the way there for nothing and expressed this with the people that dealt with me. The advertisment clearly states that the dates are from June 26-July 6th, 2013 and I went in July 2nd at arround 1PM.Desired Settlement: DesiredSettlementID: Other (requires explanation)

I would like my "Mega Gift Card" as well as a second "Mega Gift Card" for waisting my time. Also I would like confirmation as to the winning number for the $5000 cash give away if I am the winner or not.

Business

Response:

Initial Business Response /* (1000, 5, 2013/07/08) */

Contact Name and Title: [redacted]-Executive Assistant

Contact Phone: XXX-XXX-XXXX

Contact Email: [redacted]@lhm.com

If you could let me know which dealership this was at I would be happy to forward this on to the appropriate person.

Thank you.

Initial Consumer Rebuttal /* (2000, 7, 2013/07/16) */

(The consumer indicated he/she ACCEPTED the response from the business.)

Review: Dealership charging practices

On 9 Oct 2014 I brought my truck in for service, it needed the computer re-flashed. This job is a 5-10 min job max. Since they were busy, I was willing to wait in line until they could get to my truck. After an hour they brought it back to me, but LHM employees proceeded to charge me for a full hour $92.49. I said "it doesn't take an hour to re-flash a computer", they "said it was an hour since I arrived and that it's $92.49." I GUARANTEE there was no mechanic on my truck for a full hour, or even a half hour. I was willing to pay for a half hour because I knew it would be rounded up. But a full hour???? Come On!!!Desired Settlement: I'm only asking for a little honesty, that is the cornerstone of integrity! I would only like to see half of my money refunded. I'm willing to pay for an honest job that requires some type of work. Plugging a computer in a jack and pushing a button to re-flash the computer is not an hour job! I'm a certified Automotive / Aviation mechanic by trade as well, that's why I know the difference.

Business

Response:

Contact Name and Title: [redacted] Service Manager

Contact Phone: [redacted]

Contact Email: [redacted]@lhmauto.com

Mr. [redacted] came into our service facility and requested we re-flash the modules on the truck back to the factory settings. We generated the repair order and quoted the $80 plus tax for the repair to perform the re-program. The prcie for all computer module re-programs is $80 and is in line to every repair facility in the Weber County area. The technician does plug into the truck and navigates the computer programming software to return the trucks modules to factory settings. The customer charge does pay the technicians time to re-program, but we also get charged monthly from Chrysler for the software and equipment that is used to perform the repair. The technicians also recieve a lot of training for these types of repair. While it is pretty simple, if performed incorrectly it can erase one of the computer modules and they cost anywhere from $600 to $1800 for this truck. The truck was then returned to the customer and hepaid the $80 plus tax and signed the accounting copy acknowledging the price and payment for the repair. The customer did reach out to my consultant, Mr. [redacted] after but was satisfied with the repair that was performed.