Larry H Miller Automotive

I
spoke with the customer at length yesterday.  There was a misunderstanding
with the shipping of the vehicle and the deposit that the customer left with
the store.  We have clarified that and will be sending him his $500 later
today.  I clarified our stance on the...

warranty. Jason H[redacted]General Manager

(The consumer indicated he/she DID NOT accept the response from the business.)
I do not accept their response to the complaint simply because they are claiming that they never touched the Ignition Switch and I honestly do not believe that they spent about an hour just examining my car key.
I honestly believe they are trying to cover up something that was done by telling me that they had never touched the Ignition switch.
I find it very odd or suspicious that towards the end of last week a lady named [redacted] had called and tried to invite me a VIP Sales Event for Saturday and I made it clear to them that I do not want them to sell me anew vehicle.
I want them to just be honest with me about my vehicle and nothing else.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

I need to apologize then because when I filled out the complaint I had to pick the specific location, so I assumed you would have gotten that part of it as well. The address of the location is : 5212 Freeway Park Drive. Riverdale, Utah
Complaint: [redacted]
I am rejecting this response because:
Sincerely,
[redacted]

To Whom it may concern,  I need to know which Larry H. Miller Dealership the customer's complaint is regarding, as we have multiple used car dealerships.  Thank you, Julie D[redacted]

I'm sorry to hear that you're having an issue with our company.  If you could tell me what specific company from our group that you're referring too I would be happy to get it to the appropriate person.  I'm thinking that you may have been working with Prestige Financial.

To whom is may concern, In order to assist with the matter, I need the full name or address of the location the customer purchased from. Thank you, Julie D[redacted]

To whom it may concern,  In order to assist with the complaint, I need the name/address of the location the customer's concerns are regarding. Thank you, Julie D[redacted]

(The consumer indicated he/she DID NOT accept the response from the business.)
My name is [redacted], the VIN# for my van is [redacted] I have a copy of the negotiation sheet that says the purchase price and on top of that it says, "YOU WIN" I also have the details for the purchase price, taxes and the warranty I know and chose to add this is what doesn't add up. It is aprox $3,100 higher than what was agreed upon and I never got an answer just as outlined in the complaint.

To whom it may concern, In order to assist, I need to know which Larry H. Miller Toyota the customer purchased from, as we have over 60 dealerships in 7 states. Thank you, Julie D[redacted]

[redacted],I'm sorry that you've had an unpleasant experience with one of our dealerships.  Any monies that you would like to be compensated or reimbursed for would come directly from the dealership.  Our dealerships are ran by our appointed General Managers and it would be his decision if...

this was a possibility.  You will need to contact Jay C[redacted] at ###-###-#### to further discuss your options at this point. Thank you.Andrea L[redacted]Executive AssistantMiller Automotive Operations

Mr. [redacted], I have contacted our Service Manager regarding this compliant. I do apologize for the confusion in the maintenance contract, it appears that you originally brought the vehicle in on October14, 2014 and then for a second time on your most recent visit. The contract had expired by mileage at that point. If you would like to contact David L[redacted] directly he will be able to assist you further. I unfortunately do not have access to the records or contracts as those documents are kept at the dealership. David would be happy to speak with you regarding the issue however. his direct line is 623-815-4552.Thank you.Andrea L[redacted]Executive AssistantMiller Automotive Operations

Complaint: [redacted]
I am rejecting this response because: I have received no call from william k. business manager to help resolve this matter. further more I...

feel further compensation is required for the extremely poor manor in which we were treated and for the way this matter was handled! I made 5 trips 20.8 miles each way(over 200 miles) to drop off and pick up paperwork that Heather and Mario new we needed but would only gave us a few papers at a time! We are requesting ALL of our money for the warranties that were never used( services never rendered) we paid 4900$ for 2 oil changes. That was our 5000$ cash down payment that was used for warranties (services not rendered),compensation for fuel and were and tare on my vehicle and the amount of stress and suffering that we have had to deal with because of very poor and shady business practices, and the termination of both Heather B[redacted] and Mario R[redacted]. We are prepared to take legal and criminal actions if this matter is not resolved to our satisfaction!!!! 
Sincerely,
Chris W[redacted]

I'm sorry that you have had an issue with one of our dealerships.  In order to better asssit you, can you please specify which dealership you purchased the vehicle from?Thank you.

To whom it may concern,  The customer had 3 millimeters of brake pad material in the front and 0 in the rear. The dealership called the customer, told them their vehicles needs, and the customer agreed to the work. The customer will be receiving reimbursement via check in the mail to the address listed on this complaint for the brake inspection of $75.00 as the dealership did not mean to charge them for this part of the service.  Thank you, Julie D[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because: LOOKS LIKE WE ARE NOT GOING TO GET ANYWHERE WITH THIS COMPANY 
Sincerely,
[redacted]

Mr. [redacted] purchased his vehicle
“As Is” with  the dealership agreeing to repair the glow plug which was
failing. Since we do not have the level of Chevrolet calibration equipment as a
Ford dealer we chose to send the truck to the closest Chevrolet dealership for
the glow plug...

installation which after diagnosis was determined that all of the
glow plugs should be replaced not just the failed one. This more extensive
repair was still at no cost to the customer. After returning the truck it
developed a steering issue which due to the age of the truck (13 years old) the
part had to be special ordered. The part is expected to arrive January 13, 2016
in which it will be installed and the vehicle will be returned to the buyer.
Again as a gesture of good faith we agreed to split the cost of the steering
repair versus leaving the repair totally at the expense of the buyer. We
anticipate no further problems.
 
Thank you,
Tony S[redacted]
Larry H. Miller Super Ford –
Salt Lake City

To whom it may concern, The dealership had every intention registering the vehicle in NY to start out with. Despite their efforts with the customer and state of NY, it couldn't be done in a timely manor, so the decision had to be made to register in UT. Dealership will not reimburse customer.  Thank you, Julie D[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]