Larry H Miller Automotive

Review: I purchased a used car from Larry H Miller and was offered an extended warranty with it. I was told that if I decided I didn't want the coverage anymore I could get a pro rated refund. after owning the vehicle for 3 months I decided the vehicle was is sound condition and did not need the coverage. I canceled my coverage and was told that a refund would be deposited to the vehicle loan. after 2 months of waiting for the refund I tried to get a hold of someone at the dealer but ended up leaving several messages with the front desk and was told to call back many times. I am unable to reach anyone at the dealer that will help me resolve this problem. It has now been 3 months since I canceled my coverage and have not received a refund.

Product_Or_Service: Auto Warranty

Account_Number: XXXXX

Desired Settlement: DesiredSettlementID: Refund

I would like the refund I was promised by the dealer.

Business

Response:

Business' Initial Response /* (1000, 5, 2013/06/21) */

Contact Name and Title: [redacted]

Contact Phone: XXX-XXX-XXXX

Contact Email: [redacted]@lhm.com

[redacted], if you could please provide me with which dealership it is that you purchased your vehicle from I would be happy to direct this to the appropriate people.

Consumer's Final Response /* (3000, 7, 2013/06/24) */

(The consumer indicated he/she DID NOT accept the response from the business.)

Larry H. Miller super ford, 1340S 500W SLC, UT is the dealer I sent the complaint to. they did not respond to my concern but said I needed to send them the dealer location that was included in the file. (it was mandatory to file the complaint)

Business' Final Response /* (4000, 9, 2013/06/26) */

Mr. [redacted] was contacted on June 25, 2013 immediately upon learning that he was trying to cancel his service contract.

After visiting the dealership Mr. [redacted] has postponed his decision to cancel until his vehicle is inspected.

Should Mr. [redacted] decide to cancel his service contract it will be processed immediately.

Review: I seen a Vehicle on line and call them about it, they asked for a deposit and I gave them to them the very next morning my wife get very sick and she stays at the hospital for the next 3 days , I spoke to [redacted] the same day that my wife ended up at the hospital about not moving forward with the purchased my wife's health is more important than any vehicle at the moment to please understand my situation since than we text back and forward every single day about my refund he claims he processes every day by telling me it will be done today and nothings shows up I contacted my bank and there is no attempts of any sort of refund whats so ever I don't get how hard is to go back to the machine and type my Debit card number again as of right now I'm tired of being lied to when I need my money to get my wife's medicines or any other expenses.

Product_Or_Service: $1000 down for new vehicle

Account_Number: none did not get thaDesired Settlement: DesiredSettlementID: Other (requires explanation)

I just want my money immediately refunded back to my card

Consumer

Response:

They finally refunded my money thank you

Business

Response:

Contact Name and Title: [redacted]

Contact Phone: [redacted]

[redacted],

I am sorry to hear that you are having an issue with one of our dealerships. If you could let me know which dealership it is that you've been working with I would be happy to get this to the appropriate people.

Thank you.

Review: I went to buy a car from Larry Miller. 1 week later I went in to sign the contract they said I needed a co signer.

I went to Larry Miller to buy a Chrysler Van. I traded in my Ford Tauras as down payment. I told them the car had issues they said that was fine. I told them that I didn't have the best credit. The said that was ok and let me drive away with the van. I switched my insurance over. About a week later Larry Miller called me to come sign the contract. When I got there they said I needed a co signer. This should have been resolved the first time I called. I went in to Larry Miller with my 4 kids. I told them I couldn't get a co signer and to let me take the van one more day to try to figure something out or at least take my kids home in case I got pulled over or the Ford I traded in broke down on the way home. They said well no hopefully it doesn't brake down and don't get pulled over take the back roads. I asked about the gas I put in they said they would just put it toward the miles put on the car. I will never deal with Larry Miller they are rude. I have never had this experience with a company in my life.

My nephew also had issues he bought a car from Larry Miller in Salt lake paid $1000 down and paid of his car with his father. They are now billing him for another $500.

This company's practices are questioned by tons of people I have talked to. Everyone I know says don't go through Larry Miller now I know why Desired Settlement: I would like $40 I put in the gas tank back and an apology.

Business

Response:

Business' Initial Response /* (1000, 9, 2013/07/31) */

Contact Name and Title: [redacted]

Contact Phone: XXXXXXXXXX

Contact Email: [redacted]@lhm.com

I have called and emailed [redacted] letting her know to call me so I can help resolve her issues

Consumer's Final Response /* (2000, 11, 2013/08/03) */

(The consumer indicated he/she ACCEPTED the response from the business.)

Review: I bought a car from them about a month ago. In the contract it said they would repair the parts I wanted fixed. So far I've heard nothing. I ended up calling and ordering the parts myself. I called today and talked to the salesman that helped me. He was very rude and kept saying that they gavem me a discount on the car instead of fixing the parts. He said he could do nothing!! He was very rude. I work in a business where you have to work with people. I've learned that you can't be mean and always. Alway take care of the problem no matter what. I also asked him if I could speak to another person in charge he said that person was out of town and couldn't do anything anyway. After about a half hour of him saying he can't do anything and me being very frustrated and mad I said a few words and he said some back. I've never seen a sales associate swear at a customer before. I'll say I did say some to him but he wasn't being nice and kept repeating the same answer over and over. So I ended up calling the Murray location to see if they would help me out. They did. And they transferred me to the manager of the riverdale location, which I was told was out of town. So he also lied to me. I got the part covered but after this whole ordeal I think Larry h Miller should do something for me. They tried to screw me over and say its my fault that the part wasn't ordered cause I was supposed to pay for it. After this ill not be returning to lhm riverdale, and maybe not any lhm ever.

Product_Or_Service: Nissan Altima

Desired Settlement: DesiredSettlementID: Other (requires explanation)

The part you covered was already in the contract I would like you as a company to do something for me cause I got thrown around like a little kid and it felt like my word didn't mean crap when I talked to the salesman. I need a new front bumper I can get one for 320. What's the best I you can do for me on an 06 Altima ser.

Business

Response:

Business Response /* (1000, 14, 2014/05/06) */

As per the General Sales Manager at this location-they ordered a mirror for the customer and this issue has been resolved.

Review: My father and I bought a car from Larry Miller. My dad paid the car off with the bank. I paid $1000 down they claim we still owe $500 down payment.

In 2011 My father [redacted] and I bought a cadillac sts from Larry H. Miller. We paid $1000 down for the car. In 2012 my dad ended up paying the car off with Wells Fargo Bank. We got an invoice saying we still owed $500 down for the car. Every time I have called their company I get a run around and very rude service. When they sold us the car I was told the $1000 down would be sufficient. I am now getting billed for the $500.00. Since the car was paid off in total they keep saying the $500 is for dealer fees yet I paid $1000 down which would have taken care of more than just dealer fees. I have all the paperwork. This company is horrible. Everyone I've ever talked to who has dealt with this company has had a bad experience. My aunt just went to buy a van her name is [redacted] They let her take the van and trade in her Ford Taurus. She drove the van for a week then received a call from Larry Miller saying that she needed to come sign the paperwork. Upon arrival she was told she needed a co signer. She had put in gas and had her 4 kids with her. She told them that the car didn't work well and that the insurance was already on the van. She said she didn't have a co signer. They said "Hopefully you don't get pulled over and we won't give you back the money you spent on gas we'll just put it toward the miles you put on the car."

Every interaction I have had with them has either been rude or a lie. I will not be paying the $500 and should not be billed. Let alone it go on my credit this situation needs to be fixed. Desired Settlement: I do not want to be charged for the $500 I want this issue resolved. I paid $1000 down then paid the total amount of the car off including interest accrued. My father's name is [redacted]. I would like someone to apologize to him for being rude. I would also like to be contacted about the situation for everything I've gone through

Business

Response:

Business' Initial Response /* (1000, 5, 2013/07/05) */

Contact Name and Title: [redacted] General Manager

Contact Phone: XXX-XXX-XXXX

Contact Email: [redacted]@lhm.com

[redacted] purchased a 2002 Cadillac on April 6, 2011. Mr. [redacted] paperwork clearly spells out that he was to have a $1,500 down payment. To date Mr. [redacted] has only paid $1,000. After numerous attempts to collect the missing $500. his account has been turned over to collections.

Regarding [redacted] LHM Super Ford has no record of her ever dealing with this Larry H. Miller dealership. We will gladly try to assist her if given more information.

Consumer's Final Response /* (-5, 14, 2013/07/31) */

This case has not been resolved. I will be calling Larry Miller today to try and resolve the issue

Business' Final Response /* (4000, 9, 2013/07/11) */

Please understand that we are not trying to be difficult. The agreed upon transaction required a $1,500 down payment. All that was paid was $1,000. Please feel free to contact us to discuss. Thank you.

When you visit Larry H Miller ask for [redacted] he is truly a Pleasure to speak with about your car purchase!

Review: I would like to discuss a horrible experience in purchasing a vehicle from this dealership, including the first vehicle being returned.

On July 13th I assisted my daughter [redacted] in purchasing a vehicle from this dealership. We decided on a 2006 volvo xc90. Within approximaely thirty days the vehicle was returned several times for various problems. Ultimately it ended with oil leaks, running rough, and various engine lights the dealership could ot seem to fix.We were also called back in within 4-6 weeks of purchasing the vehicle to sign loan papers again. When questioned, the loan personnel, the guy you sign a pile of paperwork with, stated something like they could not get the rate they thought and we now had to go through a different bank which also increased our monthly payment from what we were promised. On this day that we returned to resign loan papers, we had just left their parking lot and the check engine light appeared, along with a low oil level light. When we returned home there was an object hanging from underneath the car, and it was leaking oil on our driveway. I immediately called the dealership back and expressed my concerns to someone I believe name [redacted] (sales manager). He said to bring the car in and they would take care of it. The very next morning we had taken the car back in for repair. They called my daughter the next day and stated they had found oil leaks and a bad fuel intake valve. They stated they needed to order parts and it would be returned by the end of the week. We called by week end, they stated they had just received the parts and it would be done the next day. We waited another week and still had heard nothing from them, when we called they initially did not even know who we were. My daughter ended up going in to the dealership and at first they did not know who she was, they did not have her in their system. Someone by the name of [redacted] in the service department told [redacted] that her car had been done for a week, but he did not have a number for her. She drove the car home, again an engine light appeared, the object still hanging from the bottom of the car, and oil leaking on the driveway again. At this point I returned back to the dealership with my daughter, and talked to another sales manager. We expressed our concerns and frustrations with this vehicle, and he agreed to allow us to return the volvo for another vehicle. We thought great, however, this is where we were lied to again. The sales manager, a tall skinny guy, cant remember his name, told us we could return the vehicle in full with no penalty, if we chose another vehicle from them. After looking again most of the day,(Sept 7th) we decided on a 2008 Jeep Liberty. The Jeep was at a purchase price of about $1500 less than the volvo, we thought great. We now return back to the finance guy, who is to have us sign another pile of paperwork. In the process of signing paperwork, we noticed the price of the Jeep increased by $2100. When questioned, the finance guy stated it was for selling back a vehicle with known problems, it was called a trade in allowance negative equity. I stated to this guy, how come just a few hours we were told from the sales manager the volvo would be returned with no penalty. The finance guy stated something like that is impossible, you are returning a vehicle with known problems. I told him we were also sold a vehicle with known problems, this did not get me anywhere. So basically we were lied to again, but felt our hand were tied, and although very frustrated it was either sign the paperwork, or my daughter leaves with the volvo that is essentally a lemon. My latest complaint is it is now November 14th, and we still do not have our license plates for the Jeep Liberty, and nobody seems to know why. We just continue to get the run around. I spoke with [redacted] again on Friday November 8th, he stated they would have the license plates ready by today, Tuesday Nov 12th, with little explanation. Desired Settlement: I would like to get the license plates for my daughters jeep before a second paper plate expires. The entire experience was unbelievably horrific, and we just cannot seem to finalize such a horrible experience with this dealership. If there is anything we can do to eliminate the added $2100 they were not truthful about, this would be appreciated. [redacted], the salesman escorted us out the night we left discouraged about the financing of the jeep, and he expressed to us that he agrre we seemed to have been mislead. Thank you for assisting us in this matter.

Business

Response:

Initial Business Response /* (1000, 6, 2013/11/20) */

Contact Name and Title: [redacted]

Contact Phone: XXX-XXX-XXXX

Contact Email: [redacted]@lhm.com

It was a situation where we traded a customer out of a car that they were not happy with and tried to the best of our ability to put in a jeep liberty. Plates were recieved on Nov 15th on the new purchase. We have done all we can to try to make right by these customers. As far as the 2100 on trade that was discussed early on and nothing could be done about it, for we were giving the customers all that was possible.

Review: We are never given what is promised. Have to place multiple phone calls and make numerous visits for the same reasons. No one group knows what happens

When we purchased our cars, we were given two free movie and popcorn tickets- they were expired. One of the cars we purchased had to have brake work done. We drove it home the next day and parked it. When we went to drive it the next day it wouldn't start. At 11 am, we were promised a tow truck would pick it up and a replacement was driven to our home. At 4pm, there was still no tow truck so we called to find out when it would arrive and were told we had to have it towed ourselves. After numerous calls, a tow truck finally showed up. We went to pick up our car after they had worked on it, and the replacement wouldn't start and they had to tow it back to the shop. We drove our car and heard a clunk every time we turned or slowed... turns out they did not tighten down the sway bar and it was swinging free. The brakes they supposedly fixed grind and squeak. We have had to go in 3 times to sign finance papers and have had to wait 1+ hours each time so they can find our file then wait for the finance person.

Second car- We never received our plates and our temporary tags had expired. When we called they asked if we had our emissions and inspection done. We were never told it was not done upon purchase of the car. The only letter we received stated " we noticed while we were processing papers for your license plates that it's time for your oil change and 360 inspection." So we made arrangements to bring the car in. I was told that between putting in my tow hitch and getting everything done it may take two days and they would provide a rental. When I got there with my two babies, I was told they had sent back my tow package and they had to order a new one. I also had to be driven to a car rental agency, they were not just getting me a loner car like before. I had not brought anything with me (license or diaper bag). So I had to go back home. (this was my own fault). I returned the two days later and was told it would only take one day. The next day I received a phone call saying my car was not ready because they needed a relay to finish the hitch. This was fine because I had a rental car. I work grave shifts, so when I woke up late in the afternoon and had not heard from them, I called. I was told they would "hurry and finish it by close." At four minutes to six, I received a call that my car was still not ready because they had to "drive it" for it to pass emissions. When asked why this had not been done in the two days they have had it just sitting around, I could not get a response. So now, driving 20+ miles again for nothing, I was very upset. He offered us Jazz tickets for compensation for that evening. Too bad the game started 30 minutes after he gave them to us and we could not use them. Compensation package number two that was useless to us. So, Saturday morning comes and my husband gets a phone call stating that they went to drive my car and there was fluid everywhere. Somehow, mysteriously, my water pump had broken without anyone ever touching the car. In the now four days it has sat in their shop. Without any explanation; on a 3 year old car. So they now have to keep the car all weekend. Monday at six (when they close) we get a call that it is ready. Tuesday I cannot go to pick it up because I am ill and can't sit up without vomiting. They said it was okay to pick it up Wednesday. As it was. On our breakdown of charges, it has a car rental for 5 days that they are covering instead of the 7 that we had it. Also, my tag for my next oil change states it is due in 2400 miles instead of 3000. So they drove my car 600 miles for it to pass emissions?

Whenever a phone call is made, no one group ever knows what the other is doing and it takes many transfers and "let me call you back" several times before any sort of information can be slightly communicated.

After many tired excuses, expired "compensation" offers, dead cars, crappy customer service, numerous car transfers... We have had nothing but headaches and no plDesired Settlement: We expect to not have to pay for our rental and have our full deposit returned.

A non-expired compensation x 2

And something worth while for all the headaches, phone calls, time waiting, and disservice we have experienced.

Word of mouth travels fast, and we do not expect to purchase from there ever again!

Business

Response:

Business Response /* (1000, 17, 2013/09/13) */

I just got a hold of [redacted] at her work. I am giving her my seats to a Jazz game of her choice. She is very happy and she was very nice. I also extended her my cell phone for another purchase and help with a refinance of her vehicles when she would like. Revdex.com case # XXXXXXXX Thanks [redacted]

Travis Johnson

General Manager

Larry H Miller Used Car Supermarket

o:XXX-XXX-XXXX

c:XXX-XXX-XXXX

Review: I bought a new Jeep on August 28, from Larry H MillerSince picking up the Jeep, we have been hearing noises from the front end of the vehicleWhen we went down to participate in the Moab Easter Jeep Safari, we were on a trail with some of the senior people from AEV, and we asked them if they knew what the problem could beThey looked at the front end and identified the problem as a pipe that had not been trimmed correctly by LHMThe lift kit was installed in Larry H Miller shop and extends through both sides of the frame in the front wheel well areaAccording to AEV, the pipe is required to be trimmed after installation of a lift kit, such trimming was not doneThe noise is from this pipe rubbing on the sway control arms heading down to the front axleNot only is the end of the pipe worn, but the pipe has also worn down the sway control arms causing a very serious safety problem.Because we had left the Jeep at LHM for two months for AEV modifications, there should be no reason why there was not enough time to do the modifications properlyI believe that LHM should repair both the pipe ends and the sway bar arms at their cost as a warranty itemI also believe that since force has been exerted on the Electronic sway control sensing unit, that that unit also be evaluated and replaced if necessaryBecause we live in Elko Nevada, to bring the Jeep in to the dealership, we will be forced to drive the Jeep in, get a rental car while the Jeep is undergoing repairs and I also believe we will be forced to stay overnight in SLC waiting for the repairsI believe these costs should also be borne by LHM.I have a hard believing that such a major safety problem could be overlooked by the Quality Assurance group of your service department, especially considering the fact that you had two months to get the job done rightIt is extremely disconcerting to me that I have been driving a new vehicle with such a major and obvious safety defect.Desired Settlement: I believe that LHM should repair both the pipe ends and the sway bar arms at their cost as a warranty itemI also believe that since force has been exerted on the Electronic sway control sensing unit, that that unit also be evaluated and replaced if necessaryBecause we live in Elko Nevada, to bring the Jeep in to the dealership, we will be forced to drive the Jeep in, get a rental car while the Jeep is undergoing repairs and I also believe we will be forced to stay overnight in SLC waiting for the repairsI believe these costs should also be borne by LHM.I have a hard believing that such a major safety problem could be overlooked by the Quality Assurance group of your service department, especially considering the fact that you had two months to get the job done rightIt is extremely disconcerting to me that I have been driving a new vehicle with such a major and obvious safety defect
Business
Response:
Mr& Mrs[redacted],I am sorry to hear that you are having an issue with one of our dealershipsIf you could let me know the specific dealership it is that you have been working with I would be happy to get this to the appropriate people and work to find a resolution for your issueThank you.[redacted]Executive Assistant - Miller Automotive Operations
Consumer
Response:
Review: [redacted]
We are rejecting this response at this time because: the specific dealership hasn't called or emailed to try and take care of this matterLarry H Miler Chrysler Jeep in Sandy UtahThe person we have try to contact is [redacted] with no response from himHaving a safety issue with our Jeep, should be [redacted]"s first priority
Sincerely,
[redacted] Or [redacted]
Business
Response:
The customer has brought the vehicle into the dealership for repairAs of 5/6/the vehicle has been picked up and a reimbursement of [redacted] was given to the customer for fuel and hotel.Thank you
Consumer
Response:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me
Sincerely,
[redacted] Or [redacted]

Review: Was falsely told that owner's manual required a maintenance that Chrysler has verified that was not required or needed.

I arrived at the dealership for a seat belt repair and oil change. Service Advisor, [redacted] insisted that the Chrysler maintenance schedule required changing transfer case and differential fluid. I said that I only wanted to do required manufacturer maintenance and he insisted that it was required. I then went into the service lounge and read the owner's manual which stated that maintenance is not required, only to inspect the fluid. I ran out and asked him to stop. He said that he would check to see if work was done but did not follow-up with me. When I went to see him a few minutes later he said it was too late and I would have to pay. I called Chrysler later and they said the maintenance was not required or needed.Desired Settlement: Refund of my $336.72 payment.

Business

Response:

Initial Business Response /* (1000, 5, 2014/08/27) */

Contact Name and Title: [redacted] Service Manager

Contact Phone: XXX-XXX-XXXX

Contact Email: [redacted]@lhm.com

We have been in contact with the customer and a resolution has been reached.

Initial Consumer Rebuttal /* (2530, 8, 2014/08/28) */

I have been contacted by the dealership and they have offered a solution to this issue which is acceptable. Thank you for pursuing my complaint.

Best Wishes,

Review: I was going to purchase a vehicle at Larry H miller trucks and imports in Sandy Utah 84070.

My husband and I were sent home with the Truck and told our financing was approved.

While we were looking at the truck a lot attendant side swiped something and broke the passenger mirror, front door and back truck panels Larry H. Miller stated they were going to fix the damage, however they could not fix the mirror. Due to the safety inspection issue my husband and I were forced to replace the mirror. Larry Miller should have not let the vehicle leave the lot , because it did not pass inspection.

When I went into sign last night I was informed that my financing was not approved. I let them know that was fine and asked for my vehicle back in return. While in their possession, Larry Miller side swiped something in my vehicle, the drivers front panel, divers door, and rear panel, bumper are damaged as well as my front windshield has been broken.

Larry H. Miller is refusing to repair my vehicle or reimburse me for the mirror.

The reason they were hesitant to give my vehicle back, is because they knew they wrecked it .

I was in the dealership from 7:30 until almost midnight, I asked for my Honda keys at 8:15

I hope this is the correct way to file a complaint .

Please feel free to contact me with any questions you may have

Thank you

(XXX) XXX-XXXX

Business

Response:

Initial Business Response /* (1000, 7, 2014/06/13) */

Contact Name and Title: [redacted] General Sales Manager

Contact Phone: XXX-XXX-XXXX

Contact Email: [redacted]@lhm.com

We have been in contact with [redacted] and have talked about the transaction that we tried to assist [redacted] with,the last thing we wanted to do was have her return the vehicle to our dealership with us not being able to secure financing for them.

The concerns on their previous vehicle are being taken care of the windshield is being replaced that cracked from a rock chip and the scratches on the drives side are being taken care of when [redacted] can find time to bring their vehicle to the dealership

Thanks

Initial Consumer Rebuttal /* (2000, 9, 2014/06/17) */

(The consumer indicated he/she ACCEPTED the response from the business.)

[redacted] has contacted me and did replace my windshield, I will bring in my vehicle on Monday to get the damages fixed, I am still out the Truck Mirror I was forced to replace due to safety issues, and My car was still left 0 miles to empty, The windshield and drivers side were not damaged when I left my vehicle in their care at the tent sale in WVC I am not sure what transpired from WVC to Sandy, however once this has been taken care of my complaint will be over

Review: I purchased a 2014 Ram 3500. The truck had a dent in the hood, and the leather upholstery was not as ordered.

Terrible customer service. [redacted] canceled the sale (verbally) as in his estimation I was never going to be satisfied. I asked if he would accept a dented hood, he stated he would not. I asked that it be professionally fixed, it was not. I asked when the seat covers would be replaced with the ones that were ordered with the rams head embroidery, I did not get an answer. Instead I was told it was up to me to work it out with their service department and Katskins.

I had not had any dealing with either the service dept or the vendor. I had not taken delivery of the vehicle. It was not my problem but theirs.

I asked by email to have written confirmation of the cancellation, only to be ignored.

I am now a hostage and unable to buy another vehicle without written cancellation or communication.

The truck is in the service dept with damage circled for repair. Apparently, they cant pass it off on someone else. How am I unreasonable????

They suggested I drive a rental, but not the equal to what I owned or bought. I asked how I was supposed to work without a truck. no answer.

At this point, I would expect to force the sale as agreed with all items included as agreed. This needs to be made right or they will keep abusing the customer by passing off poor quality and broken agreements. My time is also valuable and should be addressedDesired Settlement: Make it right as agreed, compensate for wasted time and poor service. Make them accountable!!

Business

Response:

Initial Business Response /* (1000, 6, 2014/05/30) */

Contact Name and Title: [redacted] General Manager

Contact Phone: XXXXXXXXXX

Contact Email: [redacted]@lhm.com

After several attempts to make things right with Mr. [redacted] we found that we are unable to satisfy the customer and have opted to part ways.

Mr. [redacted] has never taken possession of the new vehicle and has had the use of his trade-in during the entire time of the transaction.

All funds were refunded to the lender and his loan on his trade-in has been reinstated with Granite Credit union. He is free to pursue a purchase of a vehicle when he so chooses.

The transaction has been completely reversed, and it is not our policy to compensate for a deal that was unable to finalize.

We apologize for any inconvenience this may have caused Mr. [redacted]. It is unfortunate that we were unable to come to amicable terms due to the circumstances and interactions involved during the sale of the vehicle.

We wish Mr. [redacted] the best of luck in his search for a vehicle elsewhere.

Initial Consumer Rebuttal /* (2000, 8, 2014/06/03) */

(The consumer indicated he/she ACCEPTED the response from the business.)

I did not accept the damaged hood or the incorrect upholstery which I paid for. Had LHM not tried to sneak the damage and incorrect upholstery past me, I would have completed the deal as agreed.

LHM did not have the integrity to give written notice of cancellation when asked. How unfortunate for the customer.

I have purchased a new 2014 Ram with all the options I wanted for better terms, price and far better service from [redacted] I didn't waste 3 week more time as with LHM.

I am so glad to be done with Larry H Miller Dodge Ram and happy with my new ram and dealer, [redacted] never tried to make anything hidden, sneaky or my responsibility to install new items.

Good luck Larry H Miller dodge Ram, my experience will not be forgotten!

I purchased a new RAM 2500 from LM dodge in Sandy in May of 2011. I had reason to believe that the Larry Miller Dealers were reputable as some of my family members had purchased through LM dealerships years prior and seemed happy. Although some of the information the sales man had given me proved to be inaccurate I was mostly satisfied with my purchase.

My truck came with a maintenance package which included the first three oil changes and tire rotation. This was the begining of my frustration. Each time I took the truck in for an oil change and tire rotation prooved to be problematic. The first visit resulted in a return visit to get the tire pressure corrected as the mechanic failed to do it after the tire rotation. Second visit also resulted in a tire pressure issue and failure to reset the oil light. After the third visit I ended up with a puddle of oil on my garage floor. I was annoyed by the sloppines of the mechanics but not determined not to return. I bought another one year maintenance package as the cost of oil changes through the program was competitve with the cost of changing the oil myself. I came to find over the course of the next three visits that my prior experiences were not an anomaly and in fact the mechanics and service personal are less than proffesional and lack the quality of service I would expect from a dealer.

I had decided not to use LM dodge in Sandy for routine maintenance. As of last week I will not use them for any maintenance of any kind, further more I will avoid doing business with any Larry Miller Company.

I recieved a notice in the mail that a recall had been issued for my truck. It had been a while since I had been in to LM Dodge in Sandy so I supose I failed to recollect the type of experience to expect. I made an appointment to drop off the truck on Tuesday May 12 at 9:00 am to have two recalls addressed and take a look at the ball joints that had just failed a saftey inspection. At 3:30 pm I got a call saying that I was next in line to get in the shop. At 5:30 I had not got a call saying that the truck was ready so I called the service department. I left a message on Troy Fenns' vmail, a few minutes latter I gat a call back explaining that I was next in line but the mechanics had left for the day. I needed the truck the next day, I did not intend to leave the truck there all day let alone two days. I thought that was why I had an appointment. I picked up the truck at 6:00pm and have scheduled to have the recalls addressed elsewhere. I will not do business with this delearship again and would suggest anyone reading this avoid Larry Miller Dealershiops as well.

Review: I bought a car was told it would cost X & was charged $3100 more than agreed upon. Was told it was for tax, title etc fees but they were added already

I asked several parties and kept getting told it was correct. I also called next day to cancel and was told it was too late. I have the vehicle and am so disappointed. I felt as if there was no option - now as I look to have work done in accordance to my warranty (oil change) I found out my name is not even tied to the vehicle and was sent to a finance manager named [redacted] after speaking with service. They transferred me to [redacted] to get my name added to the vehicle. After he told me he was transferring me back to service to handle I advised him I already talked with them. He hung up on me. This dealership used manipulation and took advantage of a woman who has rarely bought from a dealership. I was lied to, I felt intimidated when trying to get answers and just have had an overall horrible experience on all levels. I feel raw and taken advantage of. I realize I can walk from a deal but felt I was being told truths when in fact I was being lied to all along the way.Desired Settlement: I want the full and proper layout of all fees charged from my agreed upon purchase price to the final financed price. There is an unaccounted aprox $3,100 and it appears to be a duplicate charge. If it cannot be properly explained for and part of what was originally agreed upon I want it refunded to me.

Business

Response:

Contact Name and Title: [redacted]

Contact Phone: [redacted]

[redacted],

I am sorry to hear that you are have issues with one of our dealerships. If you could let me know which dealership you purchased the vehcile from I would be happy to assist in getting the issues resolved.

Thank you.

Consumer

Response:

(The consumer indicated he/she DID NOT accept the response from the business.)

They are requesting more information.

Larry [redacted] Toyota in Peoria AZ

Business

Response:

[redacted], I have contacted the dealership regarding your issue(s). They are asking for a little more information regarding your deal. Can you let me know what kind of vehicle you purchased and what the name on the contract is. As soon as I have this information then we can look into it for you.

Consumer

Response:

(The consumer indicated he/she DID NOT accept the response from the business.)

My name is [redacted], the VIN# for my van is [redacted] I have a copy of the negotiation sheet that says the purchase price and on top of that it says, "YOU WIN" I also have the details for the purchase price, taxes and the warranty I know and chose to add this is what doesn't add up. It is aprox $3,100 higher than what was agreed upon and I never got an answer just as outlined in the complaint.

Business

Response:

Contact Name and Title: [redacted]-Executive Assistant

Contact Phone: 000-000-0000

[redacted],

I have spoken to [redacted] our customer relations manager at the dealership and she has responded with the following:

The customer negotiated an X amount for the car that she settled on. She purchased warranties in the back that equal to $3,195: TCA is 2500.00 and gap 695.00

Consumer

Response:

(The consumer indicated he/she DID NOT accept the response from the business.)

What is X? I am fully aware of the additional add ons that I purchased with those #'s I am still missing an explanation for aprox $3k. I have copies of the originally negotiation sheet that states we will pay X for the vehicle with tax title and license along with the warranties totaling $3,195 I was still charged $3,000 more than what was agreed.

I have the documents that support my purchase price and then add the tax title and license along with the gap and TCA please hear me I was charged $3,000 more than the original agreed upon price.

I was told at one point there was some vehicle certification items that I was being charged then they corrected that statement after I pointed out that the warranty sticker stated that the certification was already included in the price. I think it best if someone calls me and I can scan/email the form I was given that on the top states YOU WIN! It clearly states the agreed upon purchase price of the vehicle, I am not completely incompetent and can appreciate the additional valid fees charge for example tax, title and license then the add on items I chose which were the TAC and Gap. I then paid $10,000. I am trying to tell you that the difference here is in the agreed upon purchase price offered to me at the "salesmens" table it was increased $3,000 BEFORE all the tax. title license TCA and gap fees. This is what I want a response to.

I am disappointed at this response - certainly it makes me appear to be an it and not know that this would add to my financed amount!

I am owed an explanation and so far I have had this same type of response which is frustrating and makes me feel as though no one is taking the request seriously.

Please call me and or provide an email and I will send you the documents that show where the erroneous additional funds came into play. It is very disheartening.

Review: I have two complaints.

Guaranteed money back

Product defective

First let's start with my first complaint. When my husband and I purchased this vehicle in 2012 we were told we had to give $1,000.00 as a good faith deposit and we would get that money back if our old vehicle was in the condition we stated it was. We lived in Arizona, but were purchasing the car in Utah because that is where we purchased our old 2010 Jeep. After a sales person from Larry H. Miller Bountiful drove our new car, 2014 Jeep Grand Cherokee to Tucson, AZ from Bountiful, Utah and verified our 2010 Jeep was in the condition we described. He said he would let his manager know that it is the condition and we would get our good faith deposit back. However, when we called a week later to verify everything was good, as they told us "The Jeep looks great." They would not give us the money back that we never authorized them to use. It was only to be a good faith refundable deposit.

Now, fast forward 2 years. We have driven this jeep for roughly 41,900 miles, given the 784 miles it takes to get from Bountiful, UT to Tucson, AZ. Not only is the transmission acting up, and has been for almost a year now, the plastic panel on the outside of the jeep is coming off due to what I believe to be the sun, and adhesive they use. Also, the rear lift gate interior plastic panel has sheared off. And lastly, the driver side door leather is coming off of the frame.

Bottom line, my husband and I paid $2,000.00 for extended warranty, and nothing that is wrong with the vehicle is covered, when the sales person from [redacted] H. Miller, Bountiful informed us it was just an extension of the manufacture warranty. We would just like for either these pieces to be fixed and our 1,000.00 good faith money back, or the cost of the warranty returned and the $1,000.00. Larry H. Miller took advantage of the fact they we PCS'd and due to work would not be able to go there and trade vehicles.Desired Settlement: We would just like for either these pieces to be fixed and our 1,000.00 good faith money back, or the cost of the warranty returned and the $1,000.00.

Business

Response:

Contact Name and Title: [redacted], General Manager

Contact Phone: [redacted]

Contact Email: [redacted]@lhm.com

I left a message on [redacted] and [redacted]'s phone number listed in the Revdex.com complaint. On 10/16/2014 we were able to speak directly to each other on the phone. They were out of town on vacation but I was able to explain to them some of the research that I was able to find.

With my office manager's help we located copies of the vehicle transaction of the purchase of the 2013 Jeep Grand Cherokee. They had a complaint that a $1000 was to be a refundable amount back to them. We have a copy of a credit receipt of $500 and it was shown as down payment on the contract of sale. They were happy to hear that it was only $500 but still frustrated that they could not get it back even now, because it was used on the contract to reduce the amount financed. There was an amout of $1000 listed as a rebate, that rebate was a credit from Chrysler that was also applied to the contract, thus lowering the amount to finance also. So the paper work is accurate as to the correct down payment and rebates that were available at that time.

The other concerns were with the actual Jeep itself. Complaints of the transmission and body moldings not being right. They thouht that the extended warranty would have been able to help with the body moldings but it probably will not be covered under the items that it can be used for. I told them that we had a dealership that is part of our [redacted] H Miller group of dealerships in the area in which they live. I told them that I would contact the GM of that store and have him get in contact with them personally to see if we can help them in any way possible with their concerns. I spoke personally with [redacted],the General Manager on Saturday,10/18/2014, he is more than willing to get involved to help. I gave him their information and he will be contacting them. I also just sent an email to the [redacted]s about [redacted] involvement from our Tucson store.

We are always concerned about any complaint at our store. Even though I was not here during any of the transaction of their purchase I am always willing to help in any way possible. Please contact me if I can answer anymore quesitons regarding this matter.

Thank you,

General Manager

Larry H Miller Chrysler Jeep Dodge Ram Bountiful

office [redacted]

Review: Larry H Miller Honda on 5800 s state street to buy a car. They got me a Van instead and did not get me financed and kept my down payment of 1600.

Larry H Miller Honda on 5800 s state street to buy a car. They got me a Van instead and did not get me financed and kept my down payment of 1600.

I was greeted very nicely and made to feel I was part of the team. I went to LHM to get a car and was shown a full sized Van and 2 cars that were horrible. I was talked into getting the Van. a few days later they told me that I needed to give them more money of 600 dollars. my 1000 down payment was not enough for the finance company. I asked to trade in the Van as it was not particle for me to have a single person. They showed me 2 more cars but stated that I would have to come up with even more money down to get them. week went by and they needed me to send a check stub in again for the finance company. LHM told me that the finance people would call me for a interview. When they called me, they told me I was approved for a car that I did not know about and not the Van. I returned the Van and they kept my money. In the contract it states that if you are not financed that the dealership can only charge you for mileage and ware and tare which I agree with. They charged me 10% of total amount of Van plus mileage Plus detailing the Van and what ever other ones totaling around 1300 dollars.Desired Settlement: I want my 1600 minus the mileage on the Van and the cost of cleaning if needed. as stated in the contract.

Business

Response:

Initial Business Response /* (1000, 5, 2014/08/29) */

Contact Name and Title: [redacted] General Manager

Contact Phone: XXXXXXXXXX

Contact Email: [redacted]@lhm.com

From the research I can do, the financing was and is still arranged on the van. The issue is that Mr. [redacted] has breached the contract by not verifying the information he said he could. I am willing to look at options for other vehicles in our 1000+ inventory we have access to as well as be reasonable on a solution for the current complaint.

Initial Consumer Rebuttal /* (3000, 7, 2014/09/01) */

(The consumer indicated he/she DID NOT accept the response from the business.)

The response would have been good if it was given at the time of the original complaint, but I do not want a vehicle from their company anymore. I tried to get another vehicle at first and was told that only way I could was to come up with 3000 and it would make more sense to save my money. That was the only option I was given. So I was then told that I could give only 600 more, making it 1600 total and keep the van, that I did not want. I would have loved to trade in the Van option in for a smaller car at LHM, but I was not given a realistic option. I am not in a position to go back now and give LHM more money for an option they think I will like.

I did not put everything in the first complaint so I will add more here.....

I am a single man that has horrible credit and needed a car. I went to dealership just trying to see what I could do and I was brushed off. I then went to LHM Honda and they treated me very well and said they could get me financed no matter my credit as long as I had a job. most companies are doing that this year for some reason. I did not think I would get financed, but I was looking for something I could get for cash. I was then shown the Van as an option and the 2 other cars that were not real options. I was convinced that the Van was what I could get, so I began with the option on the Van. I came back a few days later and explained that I was single and that it was way to big for me. They said they had options for me. I went there and was shown 2 more cars, the Subaru and the Civic. The Civic had over 150k miles on it and was over 10k total. I did not want it, but that was a better option then the Subaru and the Van. This is when I was told it would cost me 3000 to get it and it would be a better idea to keep the Van and save the money to go on gas. There was a 2010 Toyota Varis with 30k miles on it that was online that I was looking at while waiting for them to talk. This would have been great , but I was told it was not available any more and the salesman told me that they put those kind of deals online to fish for people knowing that it would not be there when you arrived to look at it. I am still confused why he told me that. I then told the salesman I did not want the van either and wanted out. He asked the finance guy and he told me that if I wanted out I would have to pay all the money I had paid him 1000 dollars and was then convinced to give the extra 600 as the only option. At this point I had the Van and was still waiting on the bank or who was financing me. The finance guy called me and said that they still needed more information from me. later the night I sent him an email of my issue. I was called that night by the finance people a girl, can not remember her name, and was asked if I liked the Civic and wanted to know information about me. I explained that I did not have the Civic and was never given it. I explained that they had tried to sell me a Van, Town and Country. She stated that she did not see that and asked me again if I wanted the Civic. I said I did not want the Civic or the Van. She stated she would talk the people that were underwriting the deal and see what was going on and call me the next morning. That morning I got a call from the finance guy stated that I had 1 hour and 1/2 to get him the Van. I told him that I would. I brought the Van back as requested and told him I would not sign anymore papers unless it was one that said that I owed millage plus any ware and tear as stated on the contract. I was not financed by the company and I will attach the letter I got from them. They kept me there for 2 hours to drop off a Van and the Sales manager came up to me and asked me how I was going to pay the 1200 dollars I owed him. He had no clue was was going on even finance guy had talked to him about the issue many times while I was waiting there. I had to take work off almost all day waiting.

Final Consumer Response /* (2530, 11, 2014/09/15) */

This issue has been resolved with LHM and me.

Review: We purchased a new 2014 Dodge Durango on approx. March 31, 2014. We opted to include the interior and exterior pro package, and were told by the finance director, Mike [redacted], that we could cancel that package if we contacted them within thirty days of purchase, and that if we cancelled within that window, Dodge would refund the amount for that package, approx. $500. I called and left several messages, and also sent several emails within the thirty days, requesting that this package be removed. I finally went up to the dealership today in order to get the steering module replaced due to a recall, and I spoke with the director today. He denied ever receiving my emails or numerous telephone calls. He thus refused to honor the thirty-day cancellation provision. This is a blatant attempt to take advantage of consumers by simply ignoring their calls. I went up in person within the thirty days, and spoke only with the director's assistant because I was told the director was on vacation. I left a message with the assistant and was told the message would be relayed to the director.Desired Settlement: The dealership should honor the cancellation provision and refund the cost of the interior and exterior package. This amount is not clearly delineated in my documentation from the dealership, but I know it was at least $500 when the director explained the package to me at the time of purchase. I don't want free oil changes or credit towards future purchases, I want what was offered and what I timely claimed. If this is not resolved through the Revdex.com, I am prepared to file a complaint with Utah's Department of Consumer Protection to remedy the clearly fraudulent business practice in place at Larry H Miller.

Business

Response:

Darrell,I am sorry to hear that you are having an issue with one of our dealerships. If you could let me know the exact dealership that you purchased the vehicle from I would be happy to look into this and see what resolution we can come too. Thank you.Andrea [redacted]Miller Automotive Operations.

Review: I have attempted to have a transmission repair done at the Avondale, AZ location but they have not been able to repair the issue after five attempts

I purchased a brand new truck from larry h miller dodge in avondale in October of 2013. Since then, I have had to bring it in to them over five times to let them attempt to repair a transmission problem. They have yet to repair the problem and I have requested they replace the vehicle under the lemon law, which they have so far failed to do so.Desired Settlement: Replace my vehicle with the same one under the lemon law statute of any more than four failed attempts to repair the issue results in a refund or replacement.

Business

Response:

Contact Name and Title: [redacted]-Executive Assistant

Contact Phone: [redacted]

I have been in contact with the customer as well as our General Manager [redacted] at the Avondale Dodge location. [redacted] contacted me on 11/4/14 after he had spoken with the customer and he was helping hin to get in contact with the appropriate people to get his vehicle issue handled.

Review: Clear coat on hood was applied incorrectly and as a result failed. Even after 2nd and third party confirmation they refused to fix problem

They refuse to stand behind their so called lifetime guaranteeDesired Settlement: I wish to have the clear coat fixed

Business

Response:

Business' Initial Response /* (1000, 5, 2013/08/30) */

Contact Name and Title: [redacted]-Executive Assistant

Contact Phone: XXX-XXX-XXXX

Contact Email: [redacted]@lhm.com

[redacted], We do not have a dealership located at the address you have provided. If you could please let me know which specific dealership this was for I would be happy to direct this to the appropriate person. Thank you.

Review: With the experience of buying the vehicle, we had issues from day one. We would sign one contract then they would change details without communicating what was changed, then call us in to make an appointment to get the repairs done that were initially promised, then tell us once we arrived at the dealership that we can not set up the appointment until we sign a new contract because they kept having issues with the financing. By the fourth time of the same issue, they call us in yet again just to finalize everything and set up an appointment to get the issues resolved and once we arrived at the dealership they told us we now needed a down payment. We expressed multiple times to the finance personnel along with the store manager [redacted], that we had our trade in vehicle and no down payment at the time of purchase, yet they kept insisting that if we do not have a down payment then they will take away our warranty. (Which was also promised at the point of sale.) So we signed our papers, again, for the fourth time, and walked out the doors and were told to call that following Monday to make the appointment for the repairs of the stereo and tires. (Which were promised MULTIPLE times.) The finance person called us that following Tuesday and told us that we just need to come in and resign papers because they needed our names switched on the loan. We drove to the dealership to sign papers yet again, now for the fifth time. We go in and signed everything, then [redacted] tells us, instead of us having to do our down payment, he will just wave the down payment if we do the repairs ourselves. Again, they were promised to us from day ONE. Since we did not have the down payment, (which I expressed we only had our trade in and NO down payment) we had to sign a paper stating we will do the repairs ourselves. Our experience has completely ruined any trust and any chance of any recommendation to Larry H Miller. They are liars, and then when you try to talk about anything that they don't agree on they threaten legal action.Desired Settlement: The way we want this resolved, is simply just to receive what was promised to us since day ONE. We would like the stereo fixed, which was damaged when we test drove the vehicle and was promised to be fixed. Also, the tire sensors (TPS), those were also promised after the test drive, simply because every time you start the vehicle it dings because of the lack of sensors.

Business

Response:

[redacted],I am sorry to hear that you are having issues with one of our dealerships. If you could let me know the exact dealership that you've been working with I would be happy to look into this problem further and assist in finding an appropriate resolution.Thank you.[redacted]Executive Assistant

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and they offered to speak with me regarding the complaint, I don't mind explaining my issue with the company, although it has been discussed multiple times. The location where the vehicle was purchased is Larry H. Miller Used Car Supermarket Riverdale, [redacted]

Sincerely,