Larry's Auto Lube

We have been in contact with our client and have addressed her additional concerns. Previous holds on her account have been removed to allow access.

Complaint: [redacted]
I am rejecting this response for numerous reasons. There is no confirmation that they ever made any payments. I explicitly told ADP to wait so that I could receive advice from my accountant about my actual income. A female claimed that she wanted that information immediately. This is fraud. ADP advocates fraud and oppression against people whom are potentially interested in working with them. I've contacted ADP several times, including the regional manager or representative, to address these matters. They've always been "busy," won't return my calls, and won't return my messages.
Regards,
[redacted]

We have confirmed the amount due from the client and address for payment. This will close out the tax amount due 09/30 payroll and resolve all WFN invoices. Client emailed the same information 02/02. Please consider to be closed.

Though we have been unable to connect with our former client by phone, we have worked towards resolution on this matter, and confirmed our progress to him via email on Friday morning April 20, 2018.
Issue recap: The amounts in question relate to IL state withholding tax payments for...

payrolls processed in Jan 2018. ADP made the associated deposits to the state as required on a semi-weekly schedule (not quarterly, as indicated in the complaint). Confirmation of the deposits was provided to us by a representative from the state of Illinois on April 19, 2018. Any additional payments made on the account amounting to an overpayment should be returned to our former client by the [redacted].
Further information was provided to our former client via email on April 20, 2018. This included specific details provided to us by an agent at the [redacted] as well as his contact information so that our former client could directly validate with the agency. Our Payroll Service Director also provided his contact information, should our former client have any further questions or need anything else in regards to this matter. Thank you for allowing us the opportunity to assist with this matter.

We greatly apologize for the frustrations you encountered. We have reviewed your account and wanted to ensure we had identified the issue and submitted the correct credit amount. The credit amount discussed will be submitted. Please let us know if you need anything else in the meantime.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted].  They mentioned that they will investigate and revert back to me.  I will give it a day or two, while waiting for the results of the investigation.
As I mentioned earlier, I have a lot of unpaid bills because of this garnishment,
Regards,
[redacted]

ADP TotalSource must adhere to it plan rules and cannot allow changes to Ms. [redacted]'s benefits absent a Qualifying Event (e.g. birth of child, end of employment, marriage). Similar to all employers with a group health plan, employees are offered an opportunity to change their benefits before the...

start of a new plan year during a period called “Open Enrollment”. ADP TotalSource’s new plan year was June 1, 2016. ADP TotalSource emailed Ms. [redacted] Open Enrollment information on 4/4/2016. A confirmation statement was generated for her review on 5/4/2016. After reviewing her confirmation statement, Ms. [redacted] had until 5/31/2016 to contact ADP to make any changes to her benefits effective 6/1/2016. Thank you.

I am rejecting this response because:
I've gotten this boiler plate response before. If ADP bothered to read my complaint, they would see that when I left [redacted], I WAS NEVER notified (in person, phone call, email, or regular mail) that I had a run-out period of 3 months...Run-out periods vary greatly and businesses are required to specifically share this information with the employee upon their departure. THIS DID NOT HAPPEN! Also, ADP did not post that information on the portal....what's the use of a portal if it does not tell you you have 3 months to close your account? I WAS NEVER TOLD THIS INFORMATION WHEN I LEFT THE BANK....I have to repeat it so that ADP can understand it. Regarding the federal mandate to notify....well, they have failed to uphold it. Has ADP even contacted [redacted]? What is the bank position on their obligation to notify? How come I was never notified? This is the information that we need...an official response from the Bank. Please respond when you have that information. Also, as per ADP appeal procedures, I ask that any relevant information be sent to me via mail (e.g. the Bank's response in regards to lack of notice, etc)Furthermore, I am seeking legal advice in this matter as we speak and, also, ask that Revdex.com indicate the proper governmental agency that investigates these disputes.This complaints remains active.Thank you.
Regards,

We understand you were not made aware of this fee via the Fee Disclosure Statement and ADP will refund your distribution fee. An additional check for the refund has been generated and is being mailed to you. We apologize for any frustration you have experienced. If you have any questions, please do not hesitate to contact us. A customer service representative can assist you Monday through Friday, ###-###-#### from 9 a.m. to 7 p.m. EST

I have requested our FSA team reach out to address and will respond further once they have more information on this claim.

I have asked our COBRA Team review the issue and I will follow up here once they have reached out and resolved.

[redacted], I am sorry to see the service experience and any misinformation. Funds are disbursed per Federal Guidelines and any funds forfeited due to termination are sent back to the employer. You would need to work directly with them to ask for a determination in your favor.  Regards,...

 ADP Social Care Team

I called Anthem Blue Cross Blue Shield, just got off the phone with Janet, she has everything straightened out for me. Activation was started this morning.   When I spoke to Elizabeth ,Mark, and floor Supervisor Kristian, at ADP , each of them ASSURED me they would call and let me know I...

was good to go. I have yet to hear from them. I have been very ill not being able to get my medications, I feel the information given by ADP and their representatives has cost my health to suffer ,then causing my job to suffer as well. I have just started this job. Even though this insurance is retroactive, I still feel they owe me several days coverage  for misinformation, flat out lying to me. Seems as if none of the three of them did a follow up either. If they worked customer service as I do or for me , they would be terminated for neglect of duties. I do not want them to loose their jobs, but this to be a wide awakening for them, EACH OF THEM. Even more so the Gentleman that calls hisself the floor supervisor. I'd also like this letter to go to the CEO of that organization so Mr. [redacted] is aware that people's lives are on the line when this type of misrepresentation happens. It's not like I was picking up a cold medicine. These are meds I take daily.I would request to know what may become of this,if possible. I'd like to think this is a rare situation, but by what I have read, I feel I'm wrong. I hope no one else suffers from the lack of concern for their customers or their jobs.I am thankful for your help and Anthem's employee Janet,along with my local Kroger making calls on behalf.

We have requested our team review and reach out to address .We will follow up hear once we have resolution.

This issue stems from employees who were coded incorrectly for state withholding.  It is the employers responsibility to ensure all employees are coded correctly.  Once discovered, ADP agreed to process all adjustments at no charge to the client, this included fees, penalties and interest...

associated with the correction.  As a courtesy, ADP has removed any open invoices for processing fees from the employer’s account.  ADP is unable to assume responsibility for paying withholding taxes for a client, this remains the employers responsibility.  Currently, there are no fees or invoices open for this client. There are employee taxes owed to the State of South Carolina which the employer is responsible to pay to the state directly.

Our Paycard team has been in contact with Mr. [redacted] and explained what transpired. We have also taken his concerns to the Leadership team as feedback in updating the policy. He has our teams direct line should any additional assistance be needed.

I am sorry it's been so frustrating. We do need a bit more information to help. We need your employer name as it shows on your paystubs, your file# and what number or url did you contact to get help/w2? Please provide as soon as you can so that we can resolve this quickly.  Thank you

Complaint: [redacted]
I am rejecting this response because:
No acceptable solution was suggested or offered by ADP. Internal practice of ADP is irrelevant in this case because it is not in a good faith or manner, sudden one time 80% premium increase is not what customers sould expect from US based company. Neither Employees nor Employers of "serviced" by ADP companies deserve such treatment. 
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:The issue still has not been resolved.  ADP service team did reach out to me as the response claimed.  I filled out some more...

paperwork, and signed a new sales order for my account to be reinstated.  I was sent a user id and an email with a password.  I tried to register the reinstated account and it says there are technical difficulties and to contact ADP.  I am still upside down with the tax agencies on quarter 3 and quarter 4, and still do not have access to my account's files.  
Regards,
[redacted]

Hello [redacted], I'm sorry for the trouble you're having. I have escalated your case and a team member will be contacting you to over your concerns. Thank you