Larry's Auto Lube

I have requested a resolution from our FSA Service team and will respond with additional information.

After thorough research, our records show that the complainant elected to participate in the commuter benefit effective September 2015. Based on an incorrect address in our third-party vendors system, his passes where sent to the incorrect address for the months of September, October and November....

To rectify this, the participant has been issued a credit to be used for any orders going forward beginning Dec 1, 2015. We have also assisted the participant in terminating future orders so that he may utilize the credit he will be issued. We again thank you for the opportunity to review this matter.

[A default letter is provided here which indicates your acceptance of the...

business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

This request for pay statement information would normally be handled between this employee and his employer, as ADP does not in fact provide direct support to employees of Mr. [redacted] employer.  However, as a courtesy to Mr. [redacted], ADP reached out to his employer on 12/8 to help...

facilitate resolution.  It is our understanding that Mr. [redacted] employer spoke with him about this matter on 12/8 and again on 12/11. This resulted in Mr. [redacted] employer agreeing to provide him with W2s dating back to 2005, to assist him with the tax matter he is attending to.ADP was happy to help facilitate resolution of this matter between our client and their employee. Should Mr. [redacted] need any further information, he should reach out to his employer.  Should they in turn need further support, they can reach out to their ADP Service team, who would be happy to assist.

In our research it was determined that this was in fact an ADP error and the complainant is correct. The correct information was provided, however the employee’s SSN was keyed incorrectly causing the delay. One payment that was already sent to the Alabama SDU in the amount of $242.31 remitted on...

07/03/2017. We have also addressed retroactively for check dates 05/19/2017, 06/02/2017 and 06/16/2017 for a total of $726.93 which will remit on 07/10/2017. This will make the recipient whole. We do apologize for any distress this has caused.

Complaint: [redacted]
I am rejecting this response because: They deducted once again 9/1/2017 $240.64 which is not acceptable....

They promised the 1st 4 months free. I refuse to pay for service that was not provided to me in manner acceptable. I would like a credit for $240.64 today.
Regards,
[redacted]

ADP Benefit Services (“ADP”) is a service provider who contracts with employers to perform Commuter administration services. These contracted services include processing Commuter claims to the participant according to the client’s plan provisions and federal regulations. For Transit eff 1/1/2016...

participants can no longer submit claims and only have the card to use. ADP provides Commuter administrative services, as described, for our client, the Complainant’s employer. ADP is not the Plan Sponsor or Plan Administrator, in regards to the client’s plan. While the employer is the plan administrator, the Internal Revenue Service (IRS) determines the Commuter regulations. ADP migrated all clients to a new system, this required the system to be shut down for a period of time to ensure all data was transferred with no interruptions to the data or funds. ADP sent several communications that went out to the main client contact, as well as any participants with an email on file. We communicated to the client that anyone missing an email address would need to have one loaded in order to receive communications. The complainant has an email on file and our records indicate communication was sent to this email address. The client transitioned during March and went live on the new system effective 3/17/16. Prior to that ADP provided client communication and participant communication (noted below) starting in Jan 2016. 75-Day AVM/Webinar: 1/4/16 60-Day Client Notice: 1/18/16 45-Day AVS Notice: 2/2/16 30-Day Client Notice: 2/17/16 14-Day Client Notice: 3/4/16 Go-Live Notice: 3/17/16 The participants including the complainant were sent an email on 2/2/16. Participants can call the number on the back of their cards to find out the balance of that card (old card or new card). The “old” cards will remain turned on until 4/30/16. For balances left on the “old” cards as of 5/1/16, those funds will be transferred to the new wire commute site but not in time for the June benefit month but rather for the *July benefit month. *Legacy Wired Commute CheckCard balances cannot be moved until after the 2nd order window under the new systems Wired Commuter has closed. 5/2/16 (3:15 pm EST) – participant was called and explained the above process regarding the transition. His employer was provided transition information going back 75 days prior to the transition. In the participant communication it clearly states “These balances may take up to 60 days to post to into your new Parking or your new shopping card for Transit.

Based on our investigation, it appears Ms. [redacted] attempted to process an ACH payment using the Routing and Account number for her Prepaid Payroll card. On November 22,2017, the ACH debit payment was returned as it is not permitted on the card.
On November 28,2017, ADP spoke to Ms....

[redacted] briefly regarding this matter. We were unfortunately unable to reconnect with her at further length until today, Friday Dec 1.  At which time, Ms. [redacted] confirmed that the issue with merchant Vanguard has been resolved.  However, she had not received any of the informational e-mails sent to her earlier in the week, as she is currently locked out of her account. Ms. [redacted] provided ADP with an updated e-mail address and requested that we re-send the information required to log onto the consumer website.  This has been completed as well as additional details on how to use the bill pay feature.
Ms. [redacted] has direct call back contact information for our paycard team, should she need any further assistance logging onto the website and/or using the bill pay feature. We will follow up with her as well, to ensure she has accessed the consumer website successfully and to ensure all of her additional concerns are addressed.

ADP Payroll Services, Inc. (ADP) provides our clients with an efficient way to pay their employees electronically, and a beneficial financial tool for their employees, through a Visa branded payroll card. Based on our investigation of this matter, it appears that Mr. [redacted] requested a...

replacement card and three convenience checks. Both the replacement card and the convenience checks were mailed to Mr. [redacted] address on file. After not receiving the package, ADP made several more attempts to send him a replacement card and checks. At least one of such packages was returned as undeliverable. On March 13, 2018, upon receipt of Mr. [redacted] complaint, I contacted him to help resolve the matter. At that time, I asked Mr. [redacted] to validate his address. In doing so, Mr. [redacted] again confirmed the address on file was correct; however, after further questioning, Mr. [redacted] revealed that he lives in an apartment complex, which could be the reason our previous attempts failed. Mr. [redacted] was provided a temporary card, via overnight delivery, to the updated address on file, to ensure quicker access to his funds. A permanent card with checks was also ordered and sent to Mr. [redacted]. On March 15, 2018, Mr. [redacted] received and activated the temporary card. On March 16, 2018, per UPS, the permanent card was delivered to Mr. [redacted]’s residence. I have made a couple of attempts to confirm Mr. [redacted]’s receipt of the permanent card. At this time, we believe the issues have been resolved to the cardholder’s satisfaction. We have advised the cardholder to contact our Compliance team should he require any further assistance.

Client code is #[redacted] Midwest Region.
Regards,
[redacted]

ADP has tried to contact the complainant via email, phone and mail. No response.  If we were able to reach the complainant we would apologize for lack of follow up and ensure that any NSF fees not caused by client were refunded.

Paystubs are provided by the Employer. ADP does not provided them directly to employees of clients for security purposes. Please contact your employer and request them. If they need help pulling the needed documents they can contact their ADP Support Team directly.  Thank you

have spoken with the complainant and they have responded with the following:Please let me know if I need to do anything further to close this out or if you have any questions. Thank you  Hi, [redacted] I really appreciate your concern. I realize that large companies often have...

little control over the personnel and processes that are in place. Isolated incidents happen, but I was partially at fault, too, by not familiarizing myself with the procedure. The issue is closed as far as I'm concerned, and no resolution is required.  Thanks for your help! Cheers,

At this point you will need to work directly with our Tax Team on any amendments to get these corrected.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Please consider this issue resolved. The employee has been provided the W2 and a credit issued. Thank you

Wifes name on the card is [redacted]And the employer is [redacted]

We identified the ADP Sales associates who made the unwelcome visit to this prospective client. We have taken steps to ensure that this will not happen again. I sent an apology e-mail to Hester and provided her with my direct contact information, in case she would like to review further or has any...

future concerns. [redacted] Vice President ADP - Sacramento Region

I have sent a request to our Paycard team to research and respond. I will follow up here.

Complaint: [redacted]
I am rejecting this response because:I gave them this information in my...

coorespondence and they have it all booked in their computer system as they are so organized.Here it is for the 25th time. They messed up both companies. ADP acct number: [redacted]   [redacted]             [redacted]  FEIN number  [redacted]  Region: Midwest USA.ADP acct number: [redacted]   [redacted]  FEIN number  [redacted]   Region: Midwest USA. [redacted] ###-###-####  cell: ###-###-####  email: [redacted] 
Regards,
[redacted]