Larry's Auto Lube

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

I have sent this issue to our benefits team. They will reach out to resolve and once done I will follow up here.

I have asked our team to review this issue and once done I will follow up here.

Upon receipt of this complaint on 2/8, Mary in our Client Service team reached out to our client to discuss these concerns.  Unfortunately, there was no opportunity to take action to retain her business. At client request, the account will be terminated.  However, we gathered our...

client's feedback about her experience and have shared it with the appropriate managers, who will follow up internally. Thank you for providing us this opportunity.

All fees are disclosed in your former employer’s plans participant fee disclosure statement. This statement is available to you online at mykplan.com. ADP Retirement Services does a yearly reminder via email that the participant fee disclosure is available to you. This disclosure indicates a...

$50 fee for final distribution. Fees deducted from your account are not taxable or reported as income to you. This fee is part of the recordkeeping agreement between your now former employer / plan sponsor and ADP Retirement Services (the record-keeper). Administrative fees for certain services or transactions you request may be charged directly to your account if not paid by your employer or by the plan or both. The plan sponsor has fiduciary responsibility for the 401(k) plan and is aware and agreed to all individual expenses as explained in the participant fee disclosure statement.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have...

reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

We have spoken with our client and the Louisiana Workforce Commission and have processed needed amendments to have the issue corrected. Louisiana has indicated it could take 2 weeks to process the amendment on their system so we have assigned an associate to monitor the status of the amendment and...

provide updates to the client on a weekly basis until it is resolved. We will post a further follow up once the issue is completely corrected.

Complaint: [redacted]
I am rejecting this response because: you calling me is only step one of the issue.  I get calls all the time saying things will be fixed but they are not.  We will have to monitor the situation and see if service improves.  I believe the issue is still open.
Regards,
[redacted]

ADP Payroll Services, Inc. [redacted] ###-###-#### Revdex.com Serving New Jersey 1262 Whitehorse-Hamilton Square Road Building A, Suite 202 Hamilton, NJ 08690 Re: Revdex.com Case # [redacted]- [redacted] July 20, 2016 To Whom It May Concern:...

We have received the complaint, dated July 10, 2016, filed by [redacted]. By way of background, ADP outsourced its stored value payroll card solution to [redacted] ([redacted]) until 2011. The solution provides clients/employers an alternative method to offer their employees for receipt of wages. [redacted] is not a subsidiary or affiliate of ADP. Although the cards are co-branded with ADP, all cards issued as part of the outsourced solution, are issued and managed by [redacted] ADP does not have independent visibility into [redacted] accounts; however, based on our research, Mr. [redacted] had an account that was issued under the outsourced solution (the “Account”) through his employer. In addition to confirming the existence of the Account, [redacted] provided the following information: • On July 9, 2016, Mr. [redacted] called into [redacted]s automated voice response unit and received a balance notification of $42.13. He then attempted a transaction at Walmart for $42.61 which exceeded his available balance and was thus declined at the point of sale for insufficient funds. This transaction, for the same amount, was attempted two times. At this time Mr. [redacted] was assessed two points of sale decline fees of $1.75 each, one per declined transaction. This brought Mr. [redacted] balance down to $38.63. • Later that same day, Mr. [redacted] attempted to withdraw $40.00 cash from an ATM; he was charged a transaction fee of $2.00. This transaction was also declined for insufficient funds. Mr. [redacted] attempted the ATM transaction two times. At this point Mr. [redacted] checked his balance at the ATM and was then charged an inquiry fee. • Mr. [redacted] stated that when he contacted the number on the back of his card on July 9, 2016 he was unsuccessful with getting through. He stated he continued to getting a message stating that there were “technical difficulties” when calling through. [redacted] confirmed that there was an issue with the automated voice response unit on July 9, 2016. It was due to an update that was being implemented. The issue was sporadic throughout the day and has since been resolved. • Mr. [redacted] contacted the [redacted] Customer Care Center on July 10, 2016 to inquire about his declined transactions, fees he incurred for the recent transactions, and to understand why his card was on hold. The fees assessed were in accordance with the terms and conditions of the cardholder agreement but the customer call agent refunded all declined fees incurred. Subsequently, the agent also informed Mr. [redacted] that his card was never on hold, and his transactions were declined due to insufficient funds. Mr. [redacted] also spoke with a Supervisor on July 10, 2016 who explained why his transactions were declined and that his fees for those declined transactions were refunded. • Mr. [redacted] called again on July 11, 2016 about the declined fees and was informed that the fees had already been refunded on July 10, 2016 and provided the reason for the transactions being declined. • Mr. [redacted] requested to be reimbursed for his monthly account maintenance fee due to this inconvenience. As well as receive compensation for his time, gas, and embarrassment. While we apologized for any embarrassment he may have experienced, his transactions were declined due to insufficient funds. Mr. [redacted] called and obtained his balance prior to attempting the transactions but still attempted to make a purchase that exceeded that balance and attempted an ATM withdrawal that exceeded his balance. As there was no fault or issues with the card, [redacted] considered the matter settled. Further, based on [redacted] telephone conversation, it was [redacted] understanding that Mr. [redacted] concerns have been addressed. I hope this response adequately addresses the concerns of [redacted] and the Consumer Financial Protection Bureau. Should there be any further questions, please feel free to contact me directly. Sincerely, [redacted] ADP Paycard Compliance Assoc. Compliance Analyst ###-###-#### Ext. [redacted]

Complaint: [redacted]
I am rejecting this response: who is this associate? And what I had requested is that I feel I have been clearly taken advantage of and so...

will like to proceed to pleed my case before a judge so I wanted to know where to serve ADP? I need an address where I can serve court documents (to clarify) if a different person has to give me that information, can you ask them to contact me? You have my contact information.
Regards,
[redacted]

I have requested the Wage Garnishment Leaders review and resolve for the employee. I will also respond here once resolution has been reached.

I am rejecting this response because: I did not agree on the 50.00 fee!!!!!!!!!

[redacted] I have asked our Benefits team look into this and review with you the resolution. Please know that we do try to provide the best service possible however we do have to work within the Federal and State guidelines put forth for benefits such as you are working with. Hoping we can help you...

resolve this as quickly as possible.

[redacted], I have asked out Service team to look into this for us. It appears you have been working through the Sales team. The Service Leader team will be looking into this and providing a resolution/recap to you and I will also respond here once done.

[redacted], I am sorry to see the frustrations. Our relationship is with your employer and that means we are only authorized to speak with them directly. What you can do is ask your employer to contact their ADP Support Team to address and troubleshoot as to why you are having the issue. Hopefully...

that will help resolve it for you.  Regards,  ADP Social Care Team

We are sorry to see the concerns with the [redacted] card. We have sent this complaint to our Executive Service Team for the [redacted] card so that they can arrange to reach out and resolve. Thank you

I have asked our COBRA Service Team to research and resolve with the employee. They will be reaching out shortly and once we have resolution I will respond to this case.

Hello David,We received an update that your local Service Center was able to resolve your concern with your outstanding balance.  After a full review of the situation , our staff worked with our collection agency and to bring our account to a zero balance.  Should you require any further...

assistance, please reach out to your local Service Center for help.  Thank you for your patience in this matter.  ADP Social Support

Complaint: [redacted]
I am rejecting this response because:What a load of crap? After speaking to countless ADP Cobra customer service people and being told they could not fix my issue for an "average of 30 days", "7-10 days" and "2-3" days - I finally found one employee who actually had a brain and fixed my issue in 15 minutes by simply calling [redacted] and informing them that I had paid my Cobra costs. Rachel is ADP Cobras best employee. She should be placed as their CEO and fire everyone else and hire all new people - people what have brains and can actually think.
Regards,
[redacted]

Mr [redacted], I have asked our Service Leaders to review your concern and they will reach out to you directly. Once they have done so I will respond here as well. Thank you