LaserShip, Inc

Lasership tracking claims my package was delivered on December 24th, I was home all day and nothing was ever delivered. I called their customer service number only to be told that after 48 hours they can not investigate a missing package. I was yelled at by the representative on the phone and hung up on. It's funny how from December 17th until the 23rd there was no updated tracking information, but after I contacted them on the 23rd, the package was supposedly delivered on the 24th, was that done to appease me or did someone from the company steal it? Well the police will find out, whereas I have security cameras in place

October 9, 2015You recently brought to our attention a complaint regarding the unfortunate handling and loss of a delivery to your home scheduled for 9/16/You further explained the lack of response from our company during the lengthy span of time in which it was determined the
package was lost.I want to begin by expressing that Lasership fully acknowledges what transpired and apologizes for this incidentWe understand the level of stress and frustration this incident has created for you and assure you that any attempt to mislead you with inaccurate tracking information is not our intentAs you are aware, the package was lost with no reasonable expectation of recovery, Our agreement with the online retailer requires that such claims be handled directly through themThey typically issue a refund or replace the item before contacting Lasership with a corresponding monetary demandThat being said, We fully understand your experience was less than adequate and would like to offer a $*** gift card as further recognition of your unsatisfactory experienceSincerely,
Didier M***
Manager of Delivery Resources

November 13, 2015You recently brought to our attention a complaint regarding a missing and/or late packages to your home, the most recent occurring on October 11, You also explained the difficultly you experienced with our customer service centerI want to begin by expressing that
Lasership fully acknowledges and apologizes for these incidents.As you are aware, the packages were lost with no reasonable expectation of recoveryOur agreement with the online retailer requires that such claims be handled directly through themThey typically issue a refund or replacement before contacting Lasership with a corresponding monetary demand.That being said, we understand that your experience was less than adequate and have escalated your concerns to regional management for further investigation and actionSincerely,
Didier M
Manager of Delivery Resources

You recently brought to our attention a complaint regarding missing and/or delayed packages on more than one occasion; the most recent occurring on 6/21/You also expressed your dissatisfaction with your interaction with our customer service departmentAllow me to begin by expressing
that LaserShip fully acknowledges and apologizes for the events that transpiredWe understand the level of stress and frustration this incident and/or incidents in the past have created for youYour concerns regarding the validity of tracking information is being addressed.As you are aware, the package was lost with no reasonable expectation of recoveryOur agreement with the online retailer require that such claims be handled directly through themThey typically issue a refund before contacting Lasership with a corresponding monetary demandWe fully understand that your experience was less than adequate and would like to offer a $*** gift card as further recognition of you unsatisfactory experienceSincerely,
Didier M*** Manager of Delivery Resources

I this is unreliable company, I have never had a problem with UPS of FEDEX they are great I ordered items from Zulily they shipped out the packages through Lasership , who said my items were delivered on December 26th @ 5:50pm I was home all dayThey did not ring the bell I tracked my package and they lied and said they left it at the door, they did not I have been ordering on line or quite a while and never have had a problem with items getting lost I read many reviews they all say the same thing I think someone should investiage this company I feel they keep the items The boots and curtains are no longer available I think this is the worst delivery service, you try and call its busy THEY SHOULD BE INVESTIGATED SO MANY PEOPLE CANNOT HAVE THE SAME PROBLEM

This shipper is being used by Walmart.com to ship goods to homes but does not guarantee deliveryItems are required by them at time/point of delivery but if the trucker preload or deliveryperson steals your item and manually enters the package as delivered, they will not reimburse you for the missing itemDO NOT ship with this company unless you require a signature at delivery!

I have been waiting on a package for a week and a half that is a Christmas present The expected delivery date keeps getting pushed backReasoning: Delay in delivery due to external factors It has been in Charlotte for the whole timeWhen you call the company, it goes straight to a voicemail I can't believe companies choose these companies to ship with

Response to Complaint ID ***Thank you ~
Didier M*** ***/fax:###-###-#### ***@lasership.com
December 8, *** *** ***C/o *** ***
Revdex.com of Metro Washington DC and Eastern Pennsylvania K ST NW, 10"
FloorWashington DC 20005Case ID ***
*** ***,
You recently brought to our attention a complaint regarding a missing delivery to your home on November 11th along with a series of phone calls you received from a representative of LasershipI want to begin by expressing that Lasership fully acknowledges and apologizes for the incidentWe understand the level of stress and frustration this incident has created for youAs you already know, the package was lost with no reasonable expectation of recoveryOur contractual agreement with the online retailer requires that such claims be handled directly through themThey will typically issue a refund before contacting Lasership with a corresponding monetary demandThat being said, we fully understand that your experience was less than adequate and apologize for what transpiredSincerely,
Didier M*** Manager of Delivery Resources
*** *** *** Vienna, VA *** Phone *** Fax *** www.lasership.com

This company should not be in business I have had several orders on Amazon and every time I choose same day shipping (which I should have this option because I pay to become a Prime Member) I do not get my packagesNow I order two day shipping and recently my husband ordered same day delivery service and now my packages vanished into thin airEvery time, my packages were marked delivered multiple times but were never deliveredI received my package from them onceOnce and it was extremely lateSomeone needs to investigate this companyLook at all the reviewsWhere is our packages? It's not only about the poor service they provide but where did all the packages go?
I'm exhausted with their lies regarding shipmentI cannot use Amazon anymore if they won't take them off the listPlease someone investigate this company

You recently brought to our attention complaints regarding complications with the handling of your delivery You also explained the difficulty you experienced with delivery drivers possibly misrepresenting themselves and lost packages. We would not have known about this incident
had you not reported this to our corporate officePlease rest assured that ***, as a company, has no interest in promoting our competitor’s services and that this incident will be addressed promptly.Allow me to begin by expressing that *** fully acknowledges and apologizes for the events that transpired We understand the level of stress and frustration this incident has created for youCarrie from our claims department noted that you contacted her on to express your concerns/grievances.We fully understand that your experience was less than adequate and would like to offer a $*** gift card as further recognition of your unsatisfactory experience.Sincerely,Didier M***Manager of Delivery Resources
Thank you

July, 2015You recently brought to our attention a complaint regarding the loss of your package on June 23rd and the disappointment with the accuracy of tracking information providedYou also explained the difficulty you experienced obtaining accurate information regarding an attempt to
investigate what transpired that day.I want to begin by expressing that LaserShip fully acknowledges and apologizes for the incidentWe understand the level of stress and frustration these events created for you and assure you any distortion of facts is not our intent and are reviewing potential breaches in delivery protocol
Unfortunately, we are unable to honor your request for a refundOur agreement with the online retailer requires that such claims be handled directly through themThey typically issue a refund before contacting Lasership with a corresponding monetary demand.That being said, we fully understand that your experience was less than adequate and would like to offer a $30,gift card as further recognition of your unsatisfactory experienceSincerely
Didier M
Manager of Delivery Resources

LaserShip is falsely communicating their business efforts and deciving customersStating that things are delivered when they are notI ordered through Amazon for same day delivery for my son's birthdayTracking information stated that it left Charlotte at 4:55pm and was delivered to my house at 1151amI never received the packageSo frustrated that they are lyingI spent minutes checking every entry way to my house and surrounding areas

May
26, You recently brought to our attention a complaint regarding
complications with the handling of your delivery. Allow me to begin by expressing that LaserShip fully acknowledges and
apologizes for the events that transpired.
We understand the level of
stress and frustration this incident has
created for you.As you already know, LaserShip is showing this package was delivered
at the original delivery address you requestedHowever, and unless we hear
otherwise from you, it was not received and should be considered lost with no
reasonable expectation of recovery. Our
agreement with the online retailer requires that such claims be handled
directly through them. They typically handle
the claim before contacting LaserShip with a corresponding monetary demand, if
one is warranted. We fully understand that your experience was less than adequate and
would like to offer a $Amazon.com gift card as further recognition of
your unsatisfactory experience.Sincerely,Didier
M
Manager
of Delivery Resources

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. I have sent a response over to LaserShip on May 20, 2014.I accept LaserShip's apology. I have mentioned that, obviously I was not very pleased with the service that I recieved, but am in hopes that this incident is reviewed to better LaserShip's service for the future
Regards,
*** ***

September 23, 2015You recently brought to our attention a complaint regarding the unfortunate loss of a package scheduled for delivery to your home on 9/11/You also addressed an issue with the tracking information of your packageI want to begin by expressing that Lasership fully
acknowledges what transpired and apologizes for this incidentWe understand the level of stress and frustration this incident has created for you.As you are aware, the package was lost with no reasonable expectation of recoveryOur agreement with the online retailer requires that such claims be handled directly through themThey typically issue a refund or replace the item before contacting Lasership with a corresponding monetary demandThat being said, we fully understand your experience was less than adequate and would like to offer a $*** gift certificate as further recognition of your unsatisfactory experienceDidier M
Manager of Delivery Resources

December 31, *** *** ***
C/o *** ***
Revdex.com of Metro Washington DC and Eastern Pennsylvania K ST NW, 10" FloorWashington DC Case ID ***
*** ***,You recently brought to our attention a complaint regarding a
missing delivery to your building on or about December 23rdYou also explained the dissatisfaction and difficulty you experienced attempting to reach customer Service for assistance.I want to begin by expressing that LaserShip fully acknowledges and apologizes for the incidentWe understand the level of stress and frustration these events created for you and assure you any distortion of facts is never our intentUnfortunately, the package was lost with no reasonable expectation of recoveryOur agreement with the online retailer requires that such claims be handled directly through themThey typically issue a refund before contacting Lasership with a corresponding monetary demandAgain, we understand your experience was less than adequate and apologize for your unsatisfactory experienceSincerely,
Didier M***
Manager of Delivery Resources*** *** *** Vienna, VA *** Phone ###-###-#### Fax *** www.lasership.com

Recently (12/14/2016) placed an order with fanatics.com Order was to be received in days Received an email that the order had shipped via Lasership on 12/16/with an estimated delivery date of 12/18/ As of 12/24/I have still not received my item, and the estimates shipping date is now 12/27/even though the item is in their facility in Grove City, Ohio, less than two hours from my home I have attempted to contact Lasership via phone (no answer, left voicemail) and emailed twice; I have not received any correspondence back As with every other complaint this company has received in order to earn their D- rating, I am completely frustrated and and very upset It's worth noting that I have also contacted Fanatics.com regarding my order with no response from them either

This is by far the WORST shipping company I have ever encountered I regularly am missing packages, packages are marked as delivered when they were never even attempted for delivery, no notices are left when "delivery attempted", and I have lost a package worth hundreds of dollars that the company never even tried to recover or even look for I have been disappointed repeatedly, and unfortunately these incompetent people are often left in charge of "last mile" delivery services that are out of my control If it were up to me, I would NEVER ever use them

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
They will keep promising but they will never live up to their promise, and I would like to know the other packages that never gets delivered and gets lost in their warehouse what do they do with them? Do they keep them? They have so much excuses it's unbelievable
Regards,
*** ***

You recently brought to our attention a complaint regarding a missing delivery to your residence on or about September You also explained the dissatisfaction with the accuracy of the tracking information regarding your package. I want to begin by expressing that LaserShip fully
acknowledges and apologizes for the incident, We understand the level of stress and frustration these events created for you and assure you any distortion of facts is never our intentThe Manager of our Customer Service Team has since contacted you to review what occurred and took the necessary steps on our end to ensure proper delivery of your packages in the future.Unfortunately, the package was lost with no reasonable expectation of recoveryOur agreement with the online retailer requires that such claims be handled directly through themThey typically issue a refund before contacting Lasership with a corresponding monetary demand. We have issued to you an *** Gift Card in the amount of $Again, we understand your experience was less than adequate and apologize for your unsatisfactory experience.Sincerely,
Didier M***
Manager of Delivery Resources