LaserShip, Inc

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

October 1, You recently brought to our attention a complaint regarding the unprofessional actions of a driver delivering to your residence on 9/21/You outlined the series of events that occurred resulting in damage to your front lawnI want to begin by expressing that Lasership
fully acknowledges what transpired and apologizes for the incident you enduredWe understand the level of stress and frustration this created for you.Due to the nature of what happened, we determined that your complaint should be directed and handled by our Central Customer Service Team and Claims Department in a joint effort to investigate and ultimately repair the damages.Our Customer Service Manager, Carrie P***, informed us that the driver did in fact return to address the damage and a payment schedule was negotiated and agreed upon by both partiesAgain, we apologize for what transpired and hope your delivery experience with Lasership in the future will be a pleasant oneSincerely,Didier MManager of Delivery Resources

Response to Complaint ID ***Thank you ~
December 16, 2015*** ***C/o *** ***
Revdex.com of Metro Washington DC and Eastern Pennsylvania K ST NW, 10th FloorWashington DC Case ID ***
*** ***,
You recently
brought to our attention a complaint regarding missing and/or delayed packages to your residence on multiple occasionsYou also explained the issues you have with the accuracy of tracking information on our website.I want to begin by expressing that LaserShip fully acknowledges and apologizes for these incidentsWe understand the level of stress and frustration these events created for you and assure you any distortion of facts is not our intentThe issues outlined in your complaint are being researched and addressed with operations managementUnfortunately, we are notable to meet your request of ceasing deliveries to your residenceLasership has no control over the areas in which we deliver nor the addresses deliver to; this is mandated by our clients, the online retailersAgain, we fully understand that your experience was less than adequate and apologize for your unsatisfactory experienceSincerely,
Didier M***
Manager of Delivery Resources
*** *** ***, Vienna, VA *** Phone *** Fax *** www.lasership.com

This is absolute WORST shipping company I have ever dealt with A package was delivered to the local shipping location days ago and was supposed to have shipped to me the next day After a few days without a shipment I attempted to contact the companyI called at least times now -- I got through only twice after being on hold each time for between and minutes The first time, I got through I was disconnected and then the next time I thought I was going to get the issue resolved The gentleman seemed nice and concerned, BUT I did not get the email promised and the issue was NOT resolved I still have no idea what the problem is or when , if ever, the package will be delievered DO NOT USE THIS COMPANY!

Thank you so much for reaching out with this customer's concern. We sincerely apologize for the recent delivery issues. After speaking with the customer there have been two recent delivery experiences that are not up to the level of service we expect for our customers. We have
added notes to our internal system to ensure that future orders to *** *** are received and that we are buzzing her buzzer or calling for access to her building and since she does have a home office we should be able to access with no further issues. We will monitor and make sure that this is resolved for future issues. Please don't hesitate to contact us if there are any further questions or issues
Thank you!
Carrie

I ordered a beautiful coat from AnthropologieIt was shipped on August 20th, The last update told me it arrived in NYC at 4:AM on 08/I am in NYCI was told the package would be delivered to me between 08/23-08/When I still had not received it by the 27th, I sent an inquiryI received the following message:
"Thank you for your tracking inquiry I apologize but your package has arrived to the wrong LaserShip facility We are currently forwarding the package to the correct facility for delivery and expect the package to be delivered within 1-business days Please let us know if there is anything further we can do to assist."
I meanIt said the package was in NYCThat sounds like the proper facility to meI waited until the 31st and sent another inquiryThis time, I received the following message:
"Thank you for your tracking inquiryUnfortunately, Lasership is unable to confirm control of your package at this timeSo that you may be promptly assisted we are deeming this package as Lost by LaserShip Please contact your Seller for further assistance."
The seller is giving me a refund, but the beautiful coat (that I bought with money my Grandma gave me for my birthday) is no longer for saleI don't want a refund, I want my package!

June 5, 2015You recently brought to our attention a complaint regarding your concern about your delivery being left in the hallway of your multi-unit apartment buildingYou also explained dismay as to the reasoning for leaving the package feet from the entrance and not a personOur
Customer Service Department attempted to reach out to you to confirm/clarify if you were able to retrieve the package.I want to express that LaserShip fully acknowledges and apologizes for the incidentWe understand the level of stress and frustration this created and we assure you that we are reviewing the breach in protocol that may have caused this to take placeUnfortunately, we are unable to provide your desired refundOur agreement with the online retailer requires that such claims be handled directly through themThey typically issue a refund before contacting Lasership with a corresponding monetary demand.That being said, we fully understand that your experience was less than adequate and would like to offer a $*** gift card as further recognition of your unsatisfactory experienceSincerely,
Didier M
Manager of Delivery Resources

ABSOLUTELY TERRIBLE COMPANY AND THE WORST CUSTOMER SERVICE AROUND!!!! Lost packages, delivers at 9pm at night, rude representativesOffer nothing but excuses! On day of your package is out for deliveryPATHETIC!

June 5, 2015You recently brought to our attention a complaint regarding missing and/or delayed packages, You also explained the difficulty you experienced contacting our customer service center on multiple occasions and questioned the validity of the attempt made to your residence on May
14th.I want to begin by expressing that LaserShip fully acknowledges and apologizes for the incidentWe understand the level of stress and frustration this incident created for you and are making every effort to fully investigate what transpired.Unfortunately, the package was lost with no reasonable expectation of recovery, Our agreement with the online retailer requires that such claims be handled directly through themThey typically issue a refund before contacting Lasership with a corresponding monetary demandWe hope that you understand contractually we are not permitted to administer a refund or credit to your credit card.That being said, we fully understand that your experience was less than adequate and assure you that executive management is reviewing tracking protocols in our systems.Our focus is on improving this thread of communication with customers to improve service standards.Sincerely,
Didier M
Manager of Delivery Resources

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is not satisfactory to me.
As for my sprinkler , I informed the supervisor that I spoke to when it happened and also that the driver stood on my sidewalk and threw the package at my GLASS front door. I was sitting on my sofa and saw the whole thing happenWhen I went to talk to him he jumped in his van and sped off He told me that the guy is new and needs to be re trained and that he had deliveries that dayNONE OF THIS IS ACCEPTABLE
He should not be on the road if he does not know protocolI also have informed ***'s that I never received my package that your website says was left at my door on 5-11-I live in a gated community and as soon as I saw that not on my tracking # I went to our guard and he said that LASERSHIP never came into the community that dayI need you to contact ***'s and have them expedite the removal of the charge for the items I never received and as far as your gift card goes it cost me $to fix my sprinkler plus hours of my time on the phone and emails
So do what you think is right
Regards,
*** ***

You recently brought to our attention a complaint
regarding complications with the handling of a delivery to your home on May 9thYou also recounted the difficulty you had contacting our Customer Service Department to inquire about your delivery as well as to the tracking information linked to the packagePlease be assured that any distortion of information is never our intentI would like to express that LaserShip fully acknowledges and apologizes for the events that transpired and understand the level of stress and frustration this incident has created for youCarrie P***, the Manager of Central Customer Service, placed a call to you earlier today in an effort to review what happened and address any customer service issues that may have taken placeWe are committed to improving our customer service take these complaints very seriouslyWe fully understand that your experience was less than adequate and would like to offer a $*** gift card as further recognition of your unsatisfactory experienceSincerely,
Didier M***
Manager of Delivery Resources

Dear *** ***,
You recently brought to our attention a complaint regarding a delivery to your residence on May13th and the accuracy of the tracking information you received. You also mentioned your negative experience when contacting customer service for assistance in locating
the package. Allow me to begin by expressing that Lasership fully acknowledges and apologizes for the events that transpired and we understand the level of stress and frustration this incident has created for you.We have several members of our operations team working with the driver to locate the package along with the Manager of our Customer Service Division, Carrie P***, who I am told has been in contact with you with updates. Our intention and hope is to locate your package however if our efforts are unsuccessful, we will work with you to achieve reasonable resolutionAgain, we apologize for your unsatisfactory experienceSincerely,
Didier M***
Delivery Resources Manager

LaserShip absolutely refuses to deliver packages to my apartment building in Manhattan For years they have consistently delivered all packages addressed here directly to the building next door and marked them as 'Delivered' 'Delivered' - yes To the addressee - NO! And they do not even leave any notification that a delivery has occurred, so receiving a package is a guessing game; the delivery personnel are simply too lazy to come to this building No amount of complaints or requests has any effect on this 'delivery' practice UPS and USPS manage to deliver here correctly - LaserShip does not I, along with others here, no longer order from companies who insist on shipping via with LaserShip

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

I wonder who runs this companyThey have lazy delivery driversDoes not actually comes to the location but scans "No One Is Available to get Parcel" D***.com uses Lasership I will differ from buying fron D***.com because of Lasership

LaserShip tried to deliver my package after work hours I sent them an electronic message asking them to deliver packages before closing time Four to five days later, package tracking claimed it delivered packages on a day and time when I was around, yet I heard no doorbell or knocking and package tracking said "FrontDoor" signed for package A day or two after that, I called Lasership and they said they still had my packages, they got my e-message about arriving before closing and my packages would arrive that day It is six days after I verbally contacted LaserShip and I still don't have my packages Amazon, whom I bought from, has to give me a refund for LaserShip's incompetence and that is not right

I order a lot of things online which means that delivery services are a constantI allways cringe when I see that Lasership is chosen to deliver my goodsToday like out of every deliverys by Lasership I end up wasting a day at home waiting for a package that the driver doesn't even try to deliverThis is not acceptable but predictable!!!

Thank you for reaching out to me regarding this issue. I was able to speak with *** this week and coordinate communication between the responsible party (independent contractor) and ***. I also followed up with *** to make sure this communication took place. She reported that
she had received a call and visit from the driver and were moving the process of resolving the issue forward. Please let us know if there is anything further I can do to assist
Thank you!
Carrie

[redacted],
You recently brought to our attention a complaint regarding a missing delivery to your residence on February 10thYou also explained the dissatisfaction you experienced with the protocol not followed by delivery personnelI want to begin by expressing that LaserShip fully acknowledges and apologizes for this incidentWe understand the level of stress and frustration this event created for you and assure you this has been escalated to the proper channelsFortunately, a neighbor found the package and returned it to you in good faithSecondly, the vendor replaced the item and it was delivered directly to you and not leftAgain, we apologize for your unsatisfactory experienceSincerely,
Didier M[redacted]
Manager of Delivery Resources

Dear [redacted],
You recently brought to our attention a complaint regarding a missing delivery to your residence on August You also explained the dissatisfaction with the accuracy of the tracking information regarding your packageI want to begin by expressing that LaserShip fully acknowledges and apologizes for the incidentWe understand the level of stress and frustration these events created for you and assure you any distortion of facts is never our intentHowever, according to the GPS location of the delivery scan in our system, (scanning of the package by the delivery driver upon delivery), it confirms that the package was delivered to your locationUnfortunately, the package was lost with no reasonable expectation of recoveryOur agreement with the online retailer requires that such claims be handled directly through themThey typically issue a refund before contacting Lasership with a corresponding monetary demandAgain, we understand your experience was less than adequate and apologize for your unsatisfactory experience
Sincerely,
Didier M[redacted]
Manager of Delivery Resources