LC Homes

This is my first new construction home build. It started off good in the beginning. Leah the sales rep was wonderful, friendly and communicated. James the construction manager was also very informative & personable. They both left the company and everything went down hill from there. I understand delays to supply due to Covid but how does a builder forget to put in water lines? LC did not get a Water works permit so the homes in phase 6 are just sitting there complete but you cannot close because of the builders technicality and the homes have no water. How were you able to sell the lots if the preliminary work was not done. Kent county should not have issued building permits because the lots were clearly not ready. They provide no information and they do not keep you informed. I had to hear from facebook that was the reason closings were being pushed back. I have yet to receive a formal email that there are water line issues. LC should be ashamed of themselves. Honesty & transparency is truly not a virtue of LC Homes. They should be offering to compensate the home buyers if their rate locks expire due to their misrepresentation and the fault is definely LC. They could at least communicate weekly with the potential home buyers status of the situation. That would not be asking for too much!

I moved into my 11/19. one month later the starting leaking.I went to you office and was told:the under warranty for one year.they do not include the roof.why are you making me go to court over this issue

Buyer and Seller mutually agreed to release the buyer of all legal liabilities per our Agreement of Purchase and Sale As part of the signed agreement both parties agreed that the seller will retain the earnest money deposit due to buyers lack of performance per the Agreement of Purchase and Sale

Tell us why Per our signed contract with the customer, we have untilMarch 21st, to deliver their home To no fault ofour own, we have not applied for a building permit because the county isn’tcurrently accepting building permits As also stated in thecontract, this is a risk that every homebuyer (and builder) assumes as thisprocess is out of both our control Our attorneys are actively engagedwith the county in hopes of resolving this issue as there is still apossibility we can deliver a home six months from the buyer’s originalsettlement date If the house cannot be delivered within the time framestated on the contract then the customer’s deposit refund policy will beimplemented

June 11, Reference: [redacted] – Settlement 5/16/ ** [redacted] Time line for Basement Leak: Home Settled May 16, – Move in checklist (attached) Completed and signed by the customer as satisfiedJuly 9, – email from homeowner listing issues with her home that she had a leak – July no sign of water August 8, – Service Request with response – reported a leak in the basement –Superintendent went to the house to check out and did not see any water/leak The H/O was told to contact him the next time she sees water/leakFebruary 13, – Jesse, superintendent went to the house again the cracks in the floor are Control Cracks and not leaking or lifting We explained to the customer that the cracks that run straight area control joints (Zip strips) installed in the concrete and are supposed to be thereApril 15, – received one year checklist from the homeowner –list leaks again but admits Jesse attempted to repair May 5, customer said again said there are leaks in the basement Sent work order to LA MASONRY to get to bottom They sent Custom Coating to inject the crack that was leaking The injection is warranted by Custom Coating for five years so any leak should be reported to themMay – received another email from homeowner saying the concrete people injected the crack but it is still leaking The sealant that is used during the injection process has a high gloss; buyer thought the shine meant the area was wet The cracks in the floor are supposed to be there, they are control joints that require no injection or repair Requested a copy of her engineers report or environmental finding to see what is being said — it was never sent May 30, – another email stating that the concrete company fixed the crack but it was still leaking Again, I requested a copy of the report she referred to that an independent agent inspected the basement; we need to see what they are finding that we are not To date she has not supplied a copy of the report from her independent agent and did not give a copy to our men when they were there June 9, – Sent [redacted] , Site Superintendent, [redacted] , service manager, and [redacted] ***, site service man, to the home to check the LEAKS the homeowner claims they had It had rained the night before and the morning of June 9th, they examined the entire basement for damp/wet areas on the concrete and nothing was found They had a moister meter to check the percentage of moisture in the concrete; the meter read 0% at the floor and wall where it was repaired To check the meter and demonstrate to the homeowner that the meter was working, they poured a cup of water and rubbed into the floor where the meter previously read 0% The meter read 54% proving that the meter was working At that time we told the homeowner there was no moisture /leak and we would need to be contacted when she saw water again to determine if there was a problem At that time, they asked about the cracks in the floor, we gave them literature on Control Joints for Concrete Floors and that what they are seeing was the control joint We did notice one crack that was within tolerance and quite for concrete (Shrinkage cracks are common and should be expected) Our employees noticed a red powder around the entire perimeter of the inside of the basement They explained that this was a religious ritual when they moved into the house When the basement leaked the red power stained the floor as such, we believe the homeowner thinks the stain is from new leakageAgain, we said that if they see a leak or water they should call and our superintendent will check it outJune at 11:p.mthe homeowner called our service manager when they noticed water leaking into the basement He went there that night, took pictures and made a plan of action to return 6/June 30, our employees pulled the toe boards under the front door and Counter flashed the landing and replaced the toe board at the front door The homeowner was instructed to call if there were any other leaks To date we have not heard anything and there have been many storms since the repair Our Service manager noticed a crack in the floor due to settlement and has been trying to schedule to return and caulk but the homeowner will not confirm a date for our people to return

Regarding this complaint- a mutual release has been executed by both parties specifying a forfeit of the earnest money deposit We are no longer under any contractual obligations regarding this Purchase and Sale agreementThis matter has been closed on our end and we request a full dismissal from any future communication regarding this issue

LC Homes will refund the deposit once the contract has officially expired

Per the clause in the signed purchase contract, we have a full year to deliver [redacted] ’s home, making the deadline April, We will begin the refund process if we get closer to that date and feel unable to fulfill the contract, until then there is no required action on our part We will continue to try and secure the necessary permits to get the house built in the time specified on the contractLC Homes

The customers were in breach of contract for not only obtaining a mortgage commitment which was due per the contract on but also for not paying their full second deposit which was due on Per the customers own admission in their statements above, it was May 15, when they returned to the main office to try and make a partial payment after their contract was already in breach The lot was remarketed and resold therefore LC Homes has returned the customers deposit and consider this resolved

The home in question was originally purchased in July Ms [redacted] contacted our officer regarding an area in her yard where the sump pump dischargesMs [redacted] was informed that the builder is responsible for establishing the original grade and there after it is the homeowner’s responsibility to maintain the gradeThe issue identified by Ms [redacted] is not something that would be considered builder responsibility In connection with the purchase of the home, Ms [redacted] received a 10-year Limited Warranty Agreement issued by Quality Builders Warranty Corporation If Ms [redacted] believes that there are items subject to the warranty for which LC Homes of Delaware, Inc., is responsible which have not been corrected, she can contact Quality Builders Warranty Corporation since the warranty provided has a very specific Complaint and Claims Procedure Therefore, I do not know why your department is involved in this matter since the homeowner has recourse under the mandatory Dispute Resolution Provisions contained in the Limited Warranty Agreement

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Although I have had contact with the business on several occasions, many issues still need to be resolvedWe are working toward a solution, but I am not prepared to close this case at this time Regards,

Customers signed a contract on in the Estates at Saint AnnesCustomers had a pre-approval thru Highlands Mortgage with existing credit repairThe customers breached this contract for failing to make their 2nd deposit obligationsOn May 4th 2016, the Sale Representative was notified by the customers lender that the customers failed to secure credit improvements due to late payments on several accounts therefore their credit dropped after signing their contract On May 15th, after several attempts to contact the customer, the Sales Representative began re-marketing the customers lot On May 20th, the customer entered the sales office informing the Sales Rep they had an action plan to pay the rest of the deposits and for their credit score to increase and would need until July 15thAfter speaking with the lender and confirming the customers conversation, the sales rep stopped re-marketing their lot On June 27th, the customers decided they did not want to purchase the propertyPer the contract, the customers are in default and therefore their deposit monies are forfeited The customers were sent a mutual release detailing their breach of contract

June 11, Reference: [redacted] – Settlement 5/16/ [redacted] Time line for Basement Leak: Home Settled May 16, – Move in checklist (attached) Completed and signed by the customer as satisfiedJuly 9, – email from homeowner listing issues with her home that she had a leak – July no sign of water August 8, – Service Request with response – reported a leak in the basement –Superintendent went to the house to check out and did not see any water/leak The H/O was told to contact him the next time she sees water/leakFebruary 13, – Jesse, superintendent went to the house again the cracks in the floor are Control Cracks and not leaking or lifting We explained to the customer that the cracks that run straight area control joints (Zip strips) installed in the concrete and are supposed to be thereApril 15, – received one year checklist from the homeowner –list leaks again but admits Jesse attempted to repair May 5, customer said again said there are leaks in the basement Sent work order to LA MASONRY to get to bottom They sent Custom Coating to inject the crack that was leaking The injection is warranted by Custom Coating for five years so any leak should be reported to themMay – received another email from homeowner saying the concrete people injected the crack but it is still leaking The sealant that is used during the injection process has a high gloss; buyer thought the shine meant the area was wet The cracks in the floor are supposed to be there, they are control joints that require no injection or repair Requested a copy of her engineers report or environmental finding to see what is being said — it was never sent May 30, – another email stating that the concrete company fixed the crack but it was still leaking Again, I requested a copy of the report she referred to that an independent agent inspected the basement; we need to see what they are finding that we are not To date she has not supplied a copy of the report from her independent agent and did not give a copy to our men when they were there June 9, – Sent [redacted] , Site Superintendent, [redacted] , service manager, and [redacted] ***, site service man, to the home to check the LEAKS the homeowner claims they had It had rained the night before and the morning of June 9th, they examined the entire basement for damp/wet areas on the concrete and nothing was found They had a moister meter to check the percentage of moisture in the concrete; the meter read 0% at the floor and wall where it was repaired To check the meter and demonstrate to the homeowner that the meter was working, they poured a cup of water and rubbed into the floor where the meter previously read 0% The meter read 54% proving that the meter was working At that time we told the homeowner there was no moisture /leak and we would need to be contacted when she saw water again to determine if there was a problem At that time, they asked about the cracks in the floor, we gave them literature on Control Joints for Concrete Floors and that what they are seeing was the control joint We did notice one crack that was within tolerance and quite for concrete (Shrinkage cracks are common and should be expected) Our employees noticed a red powder around the entire perimeter of the inside of the basement They explained that this was a religious ritual when they moved into the house When the basement leaked the red power stained the floor as such, we believe the homeowner thinks the stain is from new leakageAgain, we said that if they see a leak or water they should call and our superintendent will check it outJune at 11:p.mthe homeowner called our service manager when they noticed water leaking into the basement He went there that night, took pictures and made a plan of action to return 6/June 30, our employees pulled the toe boards under the front door and Counter flashed the landing and replaced the toe board at the front door The homeowner was instructed to call if there were any other leaks To date we have not heard anything and there have been many storms since the repair Our Service manager noticed a crack in the floor due to settlement and has been trying to schedule to return and caulk but the homeowner will not confirm a date for our people to return

We did not violate any of the terms of the agreement of purchase and saleDelays are very common in this business and they are addressed in the agreementThe customer e-mailed us at first and basically asked for their deposit back because they changed their mindWe said we were going to honor the agreement and they are not happy

Ms [redacted] (the Customer) signed her contract with LC Homes on September 13, with a PROJECTED delivery date of March 30, At time of signing, the sales representative explained that the phase the customer was purchasing in was undevelopedThe customer signed the Undeveloped Homesite Addendum that explained “The buyer is entering into an agreement to have a home built on a homesite that has not yet been fully prepared for construction The buyer understands that Seller does not control land development, local government permit processes, etc Buyer acknowledges by signing this addendum that the settlement date given is an estimate only.” At the time this document was presented to the customer, it was explained to her that there are no guarantees of delivery date and that anything can happen to delay the processAt signing it would have been impossible for the sale representative to inform the customer that construction would start sometime in March 2016, when at the time of signing that was her projected settlement dateAt no time since the signing of the customer's contract did either the Sales Representative or his assistant gave exact months or timelinesEverything was given as possibilities or projectionsThe delay today was not known on September 13, when the customer signed her contract, other than what was explained to her in regards to street infrastructure LC Homes has not to this date, received any written notice requesting release from the customer's contractLC Homes will abide by the agreements signed and we expect the customer to adhere as well

The siding was replaced and initially when the contractor started they did not re-wrap the homeThey wer stopped and the siding was removed and the construction supervisor has photosOn Monday evening October 20th the supervisor ran into the customer at the jobsite and explained this to them and it was reported back that they were pleased it was correctly replacedWE WILL NOT TERMINATE THE CONTRACT AND RETURN ANY DEPOSIT AND IF THE CUSTOMER CANCELS WE WILL EXERCISE ALL OF OUR RIGHTS UNDER THE CONTRACTWe will honor every single part of the contract and we expect the buyer to do the same [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I was forwarded email correspondence that the check was mailed over a week ago on Friday April I still have not received itThis company is still playing gamesI need to know if and when it was actually sentI asked to have it sent by certified mail or to be picked up, they allowed neither option

I spoke with [redacted] today The refund check has been cut and now just has to be signed, which can take some time, but she will receive her check soon She informed me of her new address to which I forwarded on to corporate Thanks

LC homes is aware of the customers issue and is working directly with the homeowner to find an amicable resolution as soon as possible

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Proof has not been provided I visited the site last week and have photos that show the original house wrap Regards, [redacted]