LC Homes

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
 
Problem:On April 26, 2015, my husband purchased Lot 91 from LC Homes for a our new home to be built. We paid them $10, 000 deposit for our new home. However, 11 months later they haven't obtained permits nor broken ground on our new home!!!!!!! They have ignored numerous phone calls made by myself, lawyer, and REALTOR. My family have not received a phone call with an explaination from Cabano (business owner), nor from project developer. They have taken our money and vanished. The only person whom we can speak has been the sales rep Linda. I wrote a complaint to the Revdex.com last year in September when the closing date came near for completion of the home. However, there response then was "per the contract clause we have a year until April 2016 before we are in breach of contract. Only then will we move forward with the refund process. " They have handled thus situation very unprofessionally and without integrity!!!!!!! How can business ignore their customer for almost a year? They are the worst type of people I have ever done business with!!!!!!! I have had better customer service from McDonalds for cold fries!!!!!!!!!!! Please do not do business with these people!!!!!!!!!!!!!!!!!! They have taken an exciting experience and have made it an utter nightmare!!!!!!!!!! We want our money now, not April 26, 2016!!!!!!!! You haven't built our home!!!!!!!!!! So why are you holding on to our money/contract!!!!!!!! The right thing to do is release us now, not next month!!!!!!!!! Very unsatisfied customer!!!!!!!!!!!!!!!!Translate Desired Resolution / OutcomeDesired Resolution:RefundselectDesired Outcome:Money returned, and contract voided!!!!!!!!!!!

Per the clause in the signed purchase contract, we have a full year to deliver [redacted]’s home, making the deadline April, 2016.  We will begin the refund process if we get closer to that date and feel unable to fulfill the contract, until then there is no required action on our part.  ...

We will continue to try and secure the necessary permits to get the house built in the time specified on the contract. LC Homes

Regarding this complaint- a mutual release has been executed by both parties specifying a forfeit of the earnest money deposit.  We are no longer under any contractual obligations regarding this Purchase and Sale agreement. This matter has been closed on our end and we request a full dismissal from any future communication regarding this issue.

Customers signed a contract on 9.13.2015 in the Estates at Saint Annes. Customers had a pre-approval thru Highlands Mortgage with existing credit repair. The customers breached this contract for failing to make their 2nd deposit...

obligations.
On May 4th 2016, the Sale Representative was notified by the customers lender that the customers failed to secure credit improvements due to late payments on several accounts therefore their credit dropped after signing their contract.
 On May 15th, after several attempts to contact the customer, the Sales Representative began re-marketing the customers lot.  
 On May 20th, the customer entered the sales office informing the Sales Rep they had an action plan to pay the rest of the deposits and for their credit score to increase and would need until July 15th. After speaking with the lender and confirming the customers conversation, the sales rep stopped re-marketing their lot.
 On June 27th, the customers decided they did not want to purchase the property. Per the contract, the customers are in default and therefore their deposit monies are forfeited.
 The customers were sent a mutual release detailing their breach of contract.

Tell us why Per our signed contract with the customer, we have untilMarch 21st, 2016 to deliver their home.   To no fault ofour own, we have not applied for a building permit because the county isn’tcurrently accepting building permits.   As also stated in thecontract, this is a...

risk that every homebuyer (and builder) assumes as thisprocess is out of both our control.  Our attorneys are actively engagedwith the county in hopes of resolving this issue as there is still apossibility we can deliver a home six months from the buyer’s originalsettlement date.    If the house cannot be delivered within the time framestated on the contract then the customer’s deposit refund policy will beimplemented.

The home in question was originally purchased in July 2014. Ms. [redacted] contacted our officer regarding an area in her yard where the sump pump discharges. Ms. [redacted] was informed that the builder is responsible for establishing the...

original grade and there after it is the homeowner’s responsibility to maintain the grade. The issue identified by Ms. [redacted] is not something that would be considered builder responsibility.   In connection with the purchase of the home, Ms. [redacted]  received a 10-year Limited Warranty Agreement issued by Quality Builders Warranty Corporation.  If Ms. [redacted] believes that there are items subject to the warranty for which LC Homes of Delaware, Inc.,  is responsible which have not been corrected, she can contact Quality Builders Warranty Corporation since the warranty provided has a very specific Complaint and Claims Procedure.  Therefore, I do not know why your department is involved in this matter since the homeowner has recourse under the mandatory Dispute Resolution Provisions contained in the Limited Warranty Agreement.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
 
Although I have had contact with the business on several occasions, many issues still need to be resolved. We are working toward a solution, but I am not prepared to close this case at this time.
Regards,

June 11, 2015 Reference:          [redacted] – Settlement 5/16/14...

                              [redacted] Time line for Basement Leak: Home Settled May 16, 2014 – Move in checklist (attached) Completed and signed by the customer as satisfied. July 9, 2014 – email from homeowner listing issues with her home that she had a leak – July 24 no sign of water August 8, 2014 – Service Request with response – reported a leak in the basement –Superintendent went to the house to check out and did not see any water/leak.   The H/O was told to contact him the next time she sees water/leak. February 13, 2015 – Jesse, superintendent went to the house again the cracks in the floor are Control Cracks and not leaking or lifting.    We explained to the customer that the cracks that run straight area control joints (Zip strips) installed in the concrete and are supposed to be there. April 15, 2015 – received one year checklist from the homeowner –list leaks again but admits Jesse attempted to repair May 5, 2015 customer said again said there are leaks in the basement Sent work order to LA MASONRY to get to bottom.  They sent Custom Coating to inject the crack that was leaking.  The injection is warranted by Custom Coating for five years so any leak should be reported to them. May 21 – received another email from homeowner saying the concrete people injected the crack but it is still leaking.     The sealant that is used during the injection process has a high gloss; buyer thought the shine meant the area was wet.     The cracks in the floor are supposed to be there, they are control joints that require no injection or repair.  Requested a copy of her engineers report or environmental finding to see what is being said — it was never sent.    May 30, 2015 – another email stating that the concrete company fixed the crack but it was still leaking.  Again, I requested a copy of the report she referred to that an independent agent inspected the basement; we need to see what they are finding that we are not.  To date she has not supplied a copy of the report from her independent agent and did not give a copy to our men when they were there.    June 9, 2015 – Sent [redacted], Site Superintendent, [redacted], service manager, and [redacted], site service man, to the home to check the LEAKS the homeowner claims they had.   It had rained the night before and the morning of June 9th, they examined the entire basement for damp/wet areas on the concrete and nothing was found.  They had a moister meter to check the percentage of moisture in the concrete; the meter read 0% at the floor and wall where it was repaired.   To check the meter and demonstrate to the homeowner that the meter was working, they poured a cup of water and rubbed into the floor where the meter previously read 0%.   The meter read 54% proving that the meter was working.  At that time we told the homeowner there was no moisture /leak and we would need to be contacted when she saw water again to determine if there was a problem.     At that time, they asked about the cracks in the floor, we gave them literature on Control Joints for Concrete Floors and that what they are seeing was the control joint.  We did notice one crack that was within tolerance and quite normal for concrete (Shrinkage cracks are common and should be expected).   Our employees noticed a red powder around the entire perimeter of the inside of the basement.  They explained that this was a religious ritual when they moved into the house.    When the basement leaked the red power stained the floor as such, we believe the homeowner thinks the stain is from new leakage. Again, we said that if they see a leak or water they should call and our superintendent will check it out. June 25 at 11:30 p.m. the homeowner called our service manager when they noticed water leaking into the basement.  He went there that night, took pictures and made a plan of action to return 6/30. June 30, our employees pulled the toe boards under the front door and Counter flashed the landing and replaced the toe board at the front door.  The homeowner was instructed to call if there were any other leaks.  To date we have not heard anything and there have been many storms since the repair.  Our Service manager noticed a crack in the floor due to settlement and has been trying to schedule to return and caulk but the homeowner will not confirm a date for our people to return.

Revdex.com:
I have reviewed the...

response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
 I was forwarded email correspondence that the check was mailed over a week ago on Friday April 15. I still have not received it. This company is still playing games. I need to know if and when it was actually sent. I asked to have it sent by certified mail or to be picked up, they allowed neither option.

Customers signed a contract on 9.13.2015 in the Estates at Saint Annes. Customers had a pre-approval thru Highlands Mortgage with existing credit repair. The customers breached this contract for failing to make their 2nd deposit obligations.On May 4th 2016, the Sale Representative was notified by...

the customers lender that the customers failed to secure credit improvements due to late payments on several accounts therefore their credit dropped after signing their contract.  On May 15th, after several attempts to contact the customer, the Sales Representative began re-marketing the customers lot.   On May 20th, the customer entered the sales office informing the Sales Rep they had an action plan to pay the rest of the deposits and for their credit score to increase and would need until July 15th. After speaking with the lender and confirming the customers conversation, the sales rep stopped re-marketing their lot. On June 27th, the customers decided they did not want to purchase the property. Per the contract, the customers are in default and therefore their deposit monies are forfeited. The customers were sent a mutual release detailing their breach of contract.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Proof has not been provided.  I visited the site last week and have photos that show the original house wrap.
Regards,
[redacted]

LC homes is aware of the customers issue and is working directly with the homeowner to find an amicable resolution as soon as...

possible.

LC Homes will refund the deposit once the contract has officially expired.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
 
We thank [redacted] for responding even though we are saddened by his response.
 
We understand that delays are common in every new home construction process (i.e. waiting for permits, commitment letters; weather related events, etc.).  We completely understand and are not arguing against that point at all because we have gone through the new home process very recently ourselves.  Our gripe is not with those common delays; and as we explained in previous emails, the delays that truly upset us were those delays caused by the lender and other employees of the company who no longer work there (they actually quit or were laid off about 2 ½ months after we initially signed the contract agreement). 
 
We would like LC Homes to know that we had no devious intentions in purchasing a home with them.  It was not our intention to sign a contract with them for 6 months and then back out at the last minute and force the issue to get our deposit money back.  If we had known things were going to turn out like this, we swear that we would’ve never signed on the dotted line in the first place and I’m sure they feel the same way.  As a matter of fact, we were very excited, at first, with purchasing a home from them.  Our frustrations and anger increased over the following 6 months after learning about delays that could’ve been easily prevented had the lender and sales representative been vigilant and cared enough about their clients to be on top of things and in control of the situation.  The final straw that broke the camel’s back which ultimately led to us “changing our minds” was when we spoke with homeowners who currently live at [redacted].  They complained about a variety of things including high utility costs, the numerous amount of bills that are associated with living at that community, the lack of work being done at the community by the builder, fear of HOA fees going up, etc.  Then, after thinking more thoroughly about the home (and lot) that was going to be built for us, we had some significant concerns regarding that as well.  We even heard complaining from the sales representative too.  That really raised our level of concern and we just did not feel it was going to be the right situation for us to be in and that’s why we cancelled.
 
We hope LC Homes cares enough about this situation to contact us with a resolution that we can all live with.  We leave it up to them.  We want LC Homes to know that the amount of the deposit is a very significant matter at hand; it is not a small sum of money to us.  We would also like them to know that the decision to cancel the contract was a very well thought-out and extremely difficult decision to make, but nevertheless, it was one that had to be made.  If we had heard those homeowners’ complaints only a few months earlier, we could’ve cancelled the contract before LC signed and avoided this fiasco altogether.  That’s an unfortunate, distressing, and painful mistake to try and live with at this point.
 
Thank you for reading and we hope to hear from you in the near future regarding this issue,

The siding was replaced and initially when the contractor started they did not re-wrap the home. They wer stopped and the siding was removed and the construction supervisor has photos. On Monday evening October 20th the supervisor ran into the customer at the jobsite and explained this to them and...

it was reported back that they were pleased it was correctly replaced. WE WILL NOT TERMINATE THE CONTRACT AND RETURN ANY DEPOSIT AND IF THE CUSTOMER CANCELS WE WILL EXERCISE ALL OF OUR RIGHTS UNDER THE CONTRACT. We will honor every single part of the contract and we expect the buyer to do the same.
[redacted]

Ms. [redacted] (the Customer) signed her contract with LC Homes on September 13, 2015 with a PROJECTED delivery date of March 30, 2016. At time of signing, the sales representative explained that  the phase the customer was purchasing in was...

undeveloped. The customer signed the Undeveloped Homesite Addendum that explained “The buyer is entering into an agreement to have a home built on a homesite that has not yet been fully prepared for construction…The buyer understands that Seller does not control land development,…local government permit processes, etc. …Buyer acknowledges by signing this addendum that the settlement date given is an estimate only.”
At the time this document was presented to the customer, it was explained to her that there are no guarantees of delivery date and that anything can happen to delay the process. At signing it would have been impossible for the sale representative to inform the customer that construction would start sometime in March 2016, when at the time of signing that was her projected settlement date. At no time since the signing of the customer's contract did either the Sales Representative or his assistant gave exact months or timelines. Everything was given as possibilities or projections. The delay today was not known on September 13, 2015 when the customer signed her contract, other than what was explained to her in regards to street infrastructure. 
LC Homes has not to this date, received any written notice requesting release from the customer's contract.
LC Homes will abide by the agreements signed and we expect the customer to adhere as well.

The customers were in breach of contract for not only obtaining a mortgage commitment which was due per the contract on 11.15.15 but also for not paying their full second deposit which was due on 11.30.15. Per the customers own admission in their statements above, it was May 15, 2016 when they returned to the main office to try and make a partial payment after their contract was already in breach.   The lot was remarketed and resold therefore LC Homes has returned the customers deposit and consider this resolved

Review: The construction of our house on lot [redacted] at the “[redacted]” subdivision was delayed by 6 months due to unknown reasons that I can only hypothesize about. If it weren’t for my own individual efforts on multiple occasions, I highly doubt that the construction of the house would be moving forward at this time at all. Allow me to highlight all the important events that we’ve had to go through during the last 6 months.

First, the builder’s preferred lender ([redacted]; who we voluntarily chose because the builder said it would make the process easier for themselves) explained to me in an email (I have email documentation of this) on March 17th, 2014, and I paraphrase, “that our current house must be sold or under contract before we moved in.” I remind you that the lender used the phrase “moved in” as opposed to “construction begins.” The phrase “moved in” implies that the lender was under the assumption that the builder was going to proceed with building the house immediately. Then, in order to confirm that the construction was going to begin immediately, I asked the lender again, “if the new house is completed and we don’t have our current home under contract or sold, then settlement would be delayed until we do, correct?” The lender responded by stating, “Correct.” These incorrect assumptions (on the part of the lender) that the house was in the early stages of the construction process carried on for 3 months. During these 3 months (between March and June), I was NOT told by the lender, the sales representative, or anyone on the corporate level of LC Homes that the construction was going to be delayed for any reason. This chain of email communications between the lender and myself glaringly highlights the fact that there was a lack of competence, negligence, and/or a direct misinformation/miscommunication between the lender and LC Homes, which was never even cleared up until I contacted the lender in June of 2014. Throughout these first 3 months, I feel like I was completely misled and was falsely under the assumption that the house was being built.

Then, in the middle of May, 2014, the sales representative unexpectedly quit her job and left the company without warning. The fact that she was able to walk away from her job immediately without providing the company (LC Homes) with any type of 2 week notice is unacceptable and bad business policy. There was no legitimate replacement for her for at least 3 weeks and we were once again left with no direction from the company whatsoever. Within a week after learning about the sales rep's departure, I made contact with a sales representative from a different community (who was temporarily taking over for [redacted] until they hired another sales representative), and she claimed that because our mortgage commitment letter was contingent upon the sale of our existing house, the builder CHOSE not to begin building our new house. I, then immediately made contact with the preferred lender and inquired about this new information. I discovered that the lender did not include ALL the appropriate income that I sent him when processing the loan application. Regardless of whether or not we had a home to sell, the lender should’ve communicated the fact that we didn’t NEED the commitment letter to be contingent upon the sale of our existing home based upon all the income shown. This major blunder on the part of the builder’s preferred lender is supposedly what caused the delay in the building process. The lender, however, verbally expressed his point of view to me that even though he wrote a contingent commitment letter, he (wrongly) assumed that the builder was going to build the house regardless because they had “done it in the past with other commitment letters that he had written.” I repeat, he never actually verified or confirmed with the builder that they were going to build the home; he just ASSUMED that they were going to build it. This also displays negligence on the part of the lender. From this point, the lender then added our additional income to the loan application and removed the contingency from the loan commitment letter. After that, on Jun 13th, 2014, the builder signed a ratified contract and began seeking permits.

Shortly after this, the new sales representative for [redacted] began working on a regular basis at [redacted]. Another issue ensued after about 2 months (end of August) whereas Sussex County would not release the permits for the lot and no matter how many times I asked the sales representative, I did not receive a specific answer as to the reason, why? Therefore, I (the buyer) felt compelled to once again, force my will to make any progress on this front. I decided to contact the soil and conservation department of Sussex County, and I got the permit released for lot 104 by my own due diligence. This action, on the buyer’s behalf, is something that the buyer should not feel responsible for doing. If the builder’s employees were doing their jobs appropriately, then the buyer wouldn’t have felt inclined to do this task for them. This action could’ve been avoided had the sales representative been more proactive and handled this issue BEFORE the buyer felt compelled to take initiative. If it had not been for my efforts, we may well still be waiting for permits to be released for lot 104.

And finally, the last week of August, 2014 is when we decided to cancel out of our contract with LC Homes for lot 104 at [redacted]. Reason for this occurred after discovering how costly the utility bills were going to be at [redacted] from homeowners who currently live there. This important information was NEVER communicated to us by any of the sales representatives from LC Homes that we worked with. As a matter of fact, when I asked the current sales representative about the absurdly high sewer charge from [redacted] Company, he was even shocked and appalled. I don’t understand how he wasn’t aware of the costs of utilities when he’s supposed to be selling homes there in the community and I also don’t understand why that wasn’t brought up as a point of emphasis to potential buyers. I consider the fact that they did NOT inform us of these high utility costs to be a very deceptive selling strategy.



In addition, I have not received any responses to any of my numerous emails and phone calls made to the corporate offices of LC Homes in Wilmington, DE.Desired Settlement: On August 29th, 2014, we requested to cancel out of our contract BEFORE any construction was actually ever started on the house. We didn’t request to cancel during the middle or end of the building process, therefore we feel like we’ve acted in an ethical manner. We don’t feel this is an unreasonable request to ask from a greatly established Delaware builder. We don’t understand at all why they would deny us our $10,000 deposit when building never commenced on the house. As a matter of fact, it would benefit them if they granted our request because they wouldn’t be forced to build a “performance home” on one of their lots, and they would actually save money. For these reasons,, gaining both deposit checks back is our desired outcome.

Business

Response:

We did not violate any of the terms of the agreement of purchase and sale. Delays are very common in this business and they are addressed in the agreement. The customer e-mailed us at first and basically asked for their deposit back because they changed their mind. We said we were going to honor the agreement and they are not happy.

Consumer

Response:

Dealing with Lc homes has been a horrible experience. [redacted] their mortgage planner is the worst. We were suppose to close on our home since May, 2014. Our home has been completed since June,2014.We are still not in our home.

Review: We moved into the LC Homes [redacted] Development May 16, 2014. Since moving in we have had a leaking wall in our basement. As soon as we notice the leak (one to two months) I contacted [redacted] (Construction Manage of LC Homes) and made him aware of the leak. At the same time, I notice several cracks in our basement and made [redacted] aware of the cracks as well. [redacted] came to view the basement on more than four occasions. Also, I have informed the office, particularly [redacted] on many occasion through email correspondence and one mail in concerning the continuous leak and cracks in our basement. As time went on I kept informing [redacted] of the leaks and the cracks as they were getting longer, wider and deeper. [redacted] kept telling me that they have to get 1/4 thick BEFORE LC will fix them. He told me this the entire time we were in the home. It was always a concern because I know the cracks were getting worse and going from wall to wall so I kept on [redacted] many times that I have seen him at [redacted]. Also, I kept telling him about this leak and he would stop by and see the leaky wall after the rain. He has tried on 2 attempts to fix the leak by pulling out the board on my front porch and pulling out some of my landscape to try to fix the leak. This has only been 2 occasions of trying to fix this leak and nothing has worked, so the wall was left unattended for over 11 months with his awareness of the leak as well as the office as I was in communication with ** who is the Customer Service person for LC Homes. We were always told to contact ** when there are structure problems in the home so I have sent several emails and she has received them. Now it was time for our 1 year check list. The leaks and cracks in basement still are not fixed during this time. Also, I have been very sick in the home since moving in as I am a severe asthmatic. After I sent my one year check list in LC Homes sent Custom Coatings & Designs out to fix the leaky wall ignoring the basement cracks that are really bad today. They came out on May 21, 2015 and this is the only attempt that LC Homes made to get this leaking wall fixed so it's been over 11 months. I had the house tested after Customs came out and several types of mold was found in my home with the highest counts being in the basement, and my living area and spores coming through vents. Today, my wall is still leaking in multiple areas as it has always done and this is AFTER Custom Coating & Designs work was done. I have very long and deeps cracks in my basement going wall to wall and others are starting. I have 9 defined long cracks in my base thicker than 1/4. Since the concrete guy left I have not heard from LC HOMES. I sent emails and pictures to Ro in the Wilmington office and received nothing. I have not seen [redacted] and haven't heard anything. I have pictures that I am attaching, I have videos and written correspondence on the history of this damage basement and how it has been left unattended and unimportance to LC Homes. The most disappointing is now that we are in our One year check list, [redacted] walks around with a warranty book saying they may not fix the cracks. I told him that he knows that he's been telling me that had to be a certain thickness to fix them and now that they are that size he's walking around with a warranty book. Also, he as well as office staff knows that my wall has been leaking for a year. The wall is bad and how dare he throw a warranty in my face after he and others have been aware of this leak (which Custom Coatings & Designs said that the leak caused the cracks to get worse) and I am sure that shaking our foundation with all of that construction around us (they built several homes in front of us on the side of us and in back of us as we were the first one's here) did not help. That is a disappoint that he told me to wait until the cracks get big and ignored the year leaking wall and now coming around with a warranty book. Please send email so I can send the 18 page of photos and history of everything.Desired Settlement: Since LC has allowed this wall to leak for a year and only been out on 2 occasion to before hiring a company to come out on May 21, 2015, I want my basement professional fixed. I have had mold testers come out and after the insulation was left down for weeks and he said the that wall was very bad and the bricks were soaked. They were also in disbelief of the several cracks that I have in my base as [redacted] tried to say they were setting cracks. That is not true because I have seen the difference in some of our neighbors homes and they only have a few and not as long. They are no where near our cracks. Also ,we were the first house on this end and everytime they did construction with the large trucks it would shake our home so we want LC Homes to take accountability for this structure defect. It has been left unattended by [redacted]( construction), I have not heard from the office and I really don't know if Mr. [redacted] knows whats going on with my home. So I want the leaky wall fixed, I want the cracks fix and not just with caulk but with drilling holes and seal. That is recommended from another professional that I had come out. Also, I want my mold problem remediated. I want them to find the mold and get rid of it in my home. The attachment will detail everything I also have a video if you would like to review it. They are still not done with our check list but this basement must be fix and since its structural and if it cannot be fixed we hope they move us to another Waterford and pay for any expenses that goes with the move. My husband is a veteran and I am a severe asthmatic and to be treated this way is in disbelief. We regret buying the home because of the way that wall and cracks have been left unattended. As stated earlier, I don't know how much Mr. [redacted] knows but some of his staff surely knows about these issues. Thank you and hope you can help us get our home repaired so we can learn to enjoy our home and live in a healthier environment. Thank you.

Business

Response:

June 11, 2015 Reference: [redacted] – Settlement 5/16/14 [redacted] Time line for Basement Leak: Home Settled May 16, 2014 – Move in checklist (attached) Completed and signed by the customer as satisfied. July 9, 2014 – email from homeowner listing issues with her home that she had a leak – July 24 no sign of water August 8, 2014 – Service Request with response – reported a leak in the basement –Superintendent went to the house to check out and did not see any water/leak. The H/O was told to contact him the next time she sees water/leak. February 13, 2015 – Jesse, superintendent went to the house again the cracks in the floor are Control Cracks and not leaking or lifting. We explained to the customer that the cracks that run straight area control joints (Zip strips) installed in the concrete and are supposed to be there. April 15, 2015 – received one year checklist from the homeowner –list leaks again but admits Jesse attempted to repair May 5, 2015 customer said again said there are leaks in the basement Sent work order to LA MASONRY to get to bottom. They sent Custom Coating to inject the crack that was leaking. The injection is warranted by Custom Coating for five years so any leak should be reported to them. May 21 – received another email from homeowner saying the concrete people injected the crack but it is still leaking. The sealant that is used during the injection process has a high gloss; buyer thought the shine meant the area was wet. The cracks in the floor are supposed to be there, they are control joints that require no injection or repair. Requested a copy of her engineers report or environmental finding to see what is being said — it was never sent. May 30, 2015 – another email stating that the concrete company fixed the crack but it was still leaking. Again, I requested a copy of the report she referred to that an independent agent inspected the basement; we need to see what they are finding that we are not. To date she has not supplied a copy of the report from her independent agent and did not give a copy to our men when they were there. June 9, 2015 – Sent [redacted], Site Superintendent, [redacted], service manager, and [redacted], site service man, to the home to check the LEAKS the homeowner claims they had. It had rained the night before and the morning of June 9th, they examined the entire basement for damp/wet areas on the concrete and nothing was found. They had a moister meter to check the percentage of moisture in the concrete; the meter read 0% at the floor and wall where it was repaired. To check the meter and demonstrate to the homeowner that the meter was working, they poured a cup of water and rubbed into the floor where the meter previously read 0%. The meter read 54% proving that the meter was working. At that time we told the homeowner there was no moisture /leak and we would need to be contacted when she saw water again to determine if there was a problem. At that time, they asked about the cracks in the floor, we gave them literature on Control Joints for Concrete Floors and that what they are seeing was the control joint. We did notice one crack that was within tolerance and quite normal for concrete (Shrinkage cracks are common and should be expected). Our employees noticed a red powder around the entire perimeter of the inside of the basement. They explained that this was a religious ritual when they moved into the house. When the basement leaked the red power stained the floor as such, we believe the homeowner thinks the stain is from new leakage. Again, we said that if they see a leak or water they should call and our superintendent will check it out. June 25 at 11:30 p.m. the homeowner called our service manager when they noticed water leaking into the basement. He went there that night, took pictures and made a plan of action to return 6/30. June 30, our employees pulled the toe boards under the front door and Counter flashed the landing and replaced the toe board at the front door. The homeowner was instructed to call if there were any other leaks. To date we have not heard anything and there have been many storms since the repair. Our Service manager noticed a crack in the floor due to settlement and has been trying to schedule to return and caulk but the homeowner will not confirm a date for our people to return.

Consumer

Response: