LCE Holdings, LLC

Mr [redacted] ’s only call to us was on 1/29/ He called to cancel He was cancelled that day At that time had already been charged because his 7-day trial had ended the day before We have no record of any call prior to 1/29/ We have requested the representative that took Mr [redacted] ’s call be reviewed and apologize if the rep was in any way not providing excellent customer service.While Mr [redacted] is not entitled to a refund, as a courtesy we will refund him $However, because his complaint states he called before the trial ended, and that is not correct, we request that it is removed as invalid

We sent the cancel confirmation email to the email address Ms [redacted] has supplied to usWe are not sure if Ms [redacted] supplied us with an undeliveredable email address, but it is the same address she used in her Revdex.com complaint Attached is a copy of the email sent [redacted] As Yahoo states on the help section of their site, their "spam" is deleted weekly [redacted] (please note that Ms [redacted] uses a yahoo email address)If Ms [redacted] did not check her "spam" box by 10/17/the message would have been deletedIt would certainly not be there now, since we sent it on 10/10/at 1:01pm, the day she cancelledWe have attached screen shot the email we sent to Ms [redacted] as well as the automated confirmation from our system that the email was sent with the date and time stamp Ms [redacted] can use this screen shot as her proof/confirmation of her account cancellation

As the customer stated, she signed up for the service The first call we show from the customer was on 2/15/requesting to cancel and be refunded She was canceled that day and has not been billed since that day We have recently have been in touch with the customer to confirm that her request for refunds is in process She has received the most recent six months of charges back to her credit cardThe balance of the refund she requested will be issued and mailed via the postal service Please allow days to process and receive

Ms [redacted] call us to cancel on 10/10/At that time we cancelled her and supplied her with a cancellation confirmation number She requested a confirmation of the cancellation via email This is something our system does automatically Ms [redacted] called five time on 10/10/ between 12:55pm and 4:08pm, each time demanding an email confirmation The automated cancellation email was sent on 10/10/at 1:01pm to [redacted] , which is the email address Ms [redacted] provided when she signed up for our program (and the same email address she uses on her Revdex.com complaint) Because we fulfilled Ms [redacted] ’s request to receive an email confirmation the day she requested it, and before she filed her complaint with Revdex.com, we respectfully request that this complaint is removed as invalid

We do see a call on 4/15/and see that the account had been canceled and a refunded has been issued By now the customer should have the refund, if not please allow a few more days to receive

Ms [redacted] signed up for a day trial on November 5th On the eighth day, she was charged the monthly fee The first call received by Ms [redacted] was after the trial ended, on 11/On 11/when she called she was immediately canceled While Ms [redacted] was not due for a refund, as a courtesy we did refund her Please allow 7/days for the refund to process

Ms [redacted] signed up for our program on 8/23/At that time she provided her 16-digit credit card number The AVS (address verification was a match) The CVV was also a match The order originated from an IP address in the same vicinity of the customers location In addition, the customer billing information including her name, email address, street address, and phone number, all match her Revdex.com complaint Ms [redacted] was required to authenticate her identity through a Level-verification, which is independently administered by the credit bureaus and is designed to verify that a person is who they say they areShe successful passed the authentication.From everything we reviewed, Ms [redacted] did sign up.On 12/31/Ms [redacted] called in order to cancel her accountOn that day we canceled her account, and she was not charged again.Ms [redacted] is requesting a payment of $ One hundred of which she earmarks as punishment for unspecified actions taken by our company.While Ms [redacted] did sign up and does not qualify for a refund, we are refunding all the charges back to her, a full refund in the amount of $160.90.Please allow 7-days for the refund to process

Complaint: [redacted] I am rejecting this response because: As of today, October 24, 2017, the email still have not arrived in my inbox or in my spam folderThe system may have said it was sent but per your agent Quinton ID [redacted] , the system was not sending out the emails properly when he tested it by removing my email and entering his email then attempting to send the cancellation again and he did not get the email as wellI do have a phone confirmation but still do not have anything in writing showing the account as cancelled; therefore, this complaint is still valid Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: as stated in my complaint , they should have never taken the money from my account #I called times over the course of months to resolve the issue and they stated my refund was pending but I had not received itTheir customer service was rude and unprofessionalAnd it was not until I mentioned filing a complaint with the Revdex.com on 2/did they refund my moneyI would never recommend this company nor would I ever use their service

Ms [redacted] signed up for our program on 9/5/At that time she provided her 16-digit credit card number and her card’s cvv codeShe also provided her name, email address, street address, and phone number, all of which match her Revdex.com complaint The order originated nearby the address the customer resides Several emails were sent to her email address on file in the month of September, including the welcome emails and monitoring alerts.We also see that Ms [redacted] passed Level-verification, which is independently administered by the credit bureaus and is designed to verify that a person is who they say they are.Ms [redacted] contacted us on 1/16/On that day we canceled her account, and she was not charged again.Ms [redacted] was charged a total of $since her enrollment in September While she is not entitled to a refund, as a courtesy we will refund those chargesPlease allow 7-days for the refund to process

Complaint: [redacted] I am rejecting this response because:I called twice indicating that the credit report was not being given on the merchant's website as promised and the credit rating was clearly incorrect Sometimes when logging in it would not give a credit report and sometimes when logging in it would give a higher than credit report The first call I told them that it was not working when I logged into my account They said they would give me a free month to see if it works again It never did I called again and wanted to cancel and get refund, but they refused to refund They wanted for me to renew but I told them no, I want to cancel I am still waiting on their refund.They promised to refund all charges in the previous response from them; however, they have not They only refunded $of the charges They still not have refunded the rest of it of $ Sincerely, [redacted] ***

Ms [redacted] signed up for our program on October 14th Her first month billing was scheduled for October 22nd (days later) She spoke to a customer service rep on October 23rd Her account was canceled that day and she was not charged for the monthly service She requested a refund, which could not be given because she did not get charged for the monthly service fee For the record, our customer service department is open days a weekWe respectfully request this complaint be marked invalid because we are indeed open on Sundays, and we did not charge her the disputed $49, and thus cannot refund her

Mr [redacted] signed up for our day trial on July 31, The first monthly charge was made on day eight, August 8, 2017, for the monthly fee of $ The customer called on August and was canceled A customer service manager attempted to call Mr [redacted] on August 9th to let him know we did in fact cancel him and would issue a refund The refund was issued on August 16, We spoke with Mr [redacted] on August 18th and confirmed receipt of the refund This was all done prior to our receipt of this complaintSince the entirety of Mr [redacted] 's desired solution was met before we could have received this complaint, we respectfully request that this complaint is removed as invalid

Ms [redacted] called on 2/8/and was refunded that day.Because the desired resolution as met in full before the customer made this complaint (and before we received it) we respectfully request that it is removed as invalid

On the original complaint the customer requested the account be canceled before 4/12/and not be charged again She was canceled on April 6, and was not charged after that date This was done prior to receipt of the original complaint She did not request a confirmation email of the cancellation on the original complaint We have sent an email confirming the cancellation to the email on file

Ms [redacted] signed up for our program on 10/22/At that time she provided her 16-digit credit card number and her card’s cvv codeShe provided her name, address, phone and email address, all that matches her Revdex.com complaintShe also passed Level-verification, which is independently administered by the credit bureaus and is designed to verify that a person is who they say they areIn addition, the IP address that the order originated from is located in Philadelphia, PA, where the customer is located.When Ms [redacted] called on January to cancel and request a refund She was canceled and refunded We communicated with Ms [redacted] on January 4th letting her know that we canceled her and initiated a refund She acknowledged this fact and thanked us.We received the Revdex.com complaint the following day.Since Ms [redacted] 's desired solution was met in advance of our receiving this complaint, and she acknowledged that it has been and met in advance of our receiving this complaint, we respectfully request that the complaint is removed as invalid

Mr*** signed up for our program on November 20,He provided his digit credit card number and his card's cvv codeHe provided the same name billing information that he provided on his Revdex.com complaintWhen Mr*** signed up, he agreed to our terms and conditions, as well as our
prices which are clearly and conspicuously posted both on our home page and unavoidably on our order pageMr*** was sent an email to the email address he provided reiterating he would be charged $after the day trialMr*** called to cancel on 12/2/2017. He was canceled that day.A refund in the amount of $was issued as a courtesy . Please allow 7-days to process

Ms*** signed up on October 24, for our day trial. On the eight day, November 1st she was billed her first month fee. The first call from the customer was on November 1st (after the trial ended). At that time she requested to be canceled and refunded. She was
canceled and refunded that day, $& $a total of $to the same card that was originally charged. We have attempted to call her three times to confirm the refund, however we have been unsuccessful reaching her on the phone.Because we refunded Ms***'s in full, they day she called and requested it (weeks before we received this complaint), we respectfully request that this complaint be removed as invalid

Ms*** signed up for the day trial on November 12th. She called during the trial on November to cancel her accountHer account was canceled. She was never charged the monthly fee after the trial ended. Because she was canceled before the trial ended, as she requested, we
ask that this complaint be made invalid

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***