LCE Holdings, LLC

Ms. [redacted] signed up for our program on November 15, 2017. On the home page of the site, as well as on the payment page it clearly states “To Cancel, Just Call (866) 331-0735.  On the contact us page the toll free number and mailing address is also given.  In the terms of service, which...

the customer agreed to it states “"At any time you may terminate your membership by calling us at the toll free number (866) 331-0735. If you are not able to contact us via telephone please send your written request to Clickyourscores.com, 169 W 2710 South Circle #202A St. George, UT 84790. You cannot cancel via email or through alternate messaging platforms"Ms. [redacted] logged in multiple times between the date she signed up and the date she called to cancel, which was on 12/7/17.  She was canceled and refunded on 12/7/17. An email was sent confirming the refund.Because we canceled and refunded Ms. [redacted]'s, before the complaint was received from the Revdex.com and  because the complaint regarding our cancellation method is not accurate or correct, we respectfully request that this complaint be removed as invalid.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
On an added note, I did attempt to cancel this complaint as I later called back and talked to another representative who was understanding and agreed to credit my account for the charged $39.90.
Sincerely,
[redacted]

Ms. [redacted] signed up for a 7 day trial on November 5th.  On the eighth day, she was charged the monthly fee.  The first call received by Ms. [redacted] was after the trial ended, on 11/17. On 11/17 when she called she was immediately canceled.  While Ms. [redacted] was not due for a refund, as a courtesy we did refund her.  Please allow 7/10 days for the refund to process.

I will settle with the decision. And close the case. However as stated this was NOT myself who opned this account with this company,  yet I am Satisfied with the refund, and have cancelled card associated with this mess.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]