LCE Holdings, LLC

Ms. [redacted] signed up for our program on 8/10/2017 providing her full card and billing information and agreed to our payment terms, which were clear and conspicuous. The first call received form Ms. [redacted] requesting cancellation was on 10/24/2017.  She was canceled that day. We have issued...

the requested refunds.  Please allow 7-10 days to process.

Ms. [redacted] signed up for the program on 7/26/2017. At that time she provided her 16-digit credit card number and her card’s cvv code. She also provided her name, email address, street address, and phone number, all of which match her Revdex.com complaint. She agreed to the terms and conditions of the site,...

including the costs, and she received an email reminding her of her sign up and when she would be charged.  In fact she received several credit monitoring alert emails as during the time she was a member as well.In addition, Ms. [redacted] passed Level-3 Verification, which is independently administered by the Credit Bureaus and is designed to verify that a person is who they say they are.  The order was initiated from an IP address in South Carolina, the state where the customer is located.Ms. [redacted] had multiple opportunities to cancel her program, but did not. When she contacted us on 1/22/18, as a courtesy, we refunded two of her charges. Because she said she was not satisfied, we attempted to contact her to find our more, but she would not return our calls.Even though Ms. [redacted] signed up for the program on 7/26/2107, as a courtesy we will refund her $120.76, which is all the money Ms. [redacted] paid  for the services that we have not already refunded to her. Please allow 7 days for processing.

Complaint: [redacted]
I am rejecting this response because:I called twice indicating that the credit report was not being given on the merchant's website as promised and the credit rating was clearly incorrect.  Sometimes when logging in it would not give a credit report and sometimes when logging in it would give a higher than normal credit report.  The first call I told them that it was not working when I logged into my account.  They said they would give me a free month to see if it works again.  It never did.  I called again and wanted to cancel and get refund, but they refused to refund.  They wanted for me to renew but I told them no, I want to cancel.  I am still waiting on their refund.They promised to refund all charges in the previous response from them; however, they have not.  They only refunded $1 of the charges.  They still not have refunded the rest of it of $39.90.  
Sincerely,
[redacted]

Mr. [redacted] signed up for our 7 day trial on July 31, 2017.  The first monthly charge was made on day eight, August 8, 2017, for the monthly fee of $39.90..  The customer called on August 8 and was canceled.  A customer service manager attempted to call Mr. [redacted] on August 9th to...

let him know we did in fact cancel him and would issue a refund.  The refund was issued on August 16, 2017.  We spoke with Mr. [redacted] on August 18th and confirmed receipt of the refund.  This was all done prior to our receipt of this complaint. Since the entirety of Mr. [redacted]'s desired solution was met before we could have received this complaint, we respectfully request that this complaint is removed as invalid

We sent the cancel confirmation email to the email address Ms. [redacted] has supplied to us. We are not sure if Ms. [redacted] supplied us with an undeliveredable email address, but it is the same address she used in her Revdex.com complaint.   Attached is a copy of the email sent.  [redacted]2. As Yahoo states on the help section of their site, their "spam" is deleted weekly. [redacted] (please note that Ms. [redacted] uses a yahoo email address). If Ms. [redacted] did not check her "spam" box by 10/17/2017 the message would have been deleted. It would certainly not be there now, since we sent it on 10/10/2017 at 1:01pm, the day she cancelled.4. We have attached screen shot the email we sent to Ms. [redacted] as well as the automated confirmation from our system that the email was sent with the date and time stamp.  Ms. [redacted] can use this screen shot as her proof/confirmation of her account cancellation.

Ms. [redacted] call us to cancel on 10/10/2017. At that time we cancelled her and supplied her with a cancellation confirmation number.  She requested a confirmation of the cancellation via email.  This is something our system does automatically.  Ms. [redacted] called five time on 10/10/2017...

between 12:55pm and 4:08pm, each time demanding an email confirmation.   The automated cancellation email was sent on 10/10/2017 at 1:01pm to [redacted], which is the email address Ms. [redacted] provided when she signed up for our program (and the same email address she uses on her Revdex.com complaint).  Because we fulfilled Ms. [redacted]’s request to receive an email confirmation the day she requested it, and before she filed her complaint with Revdex.com, we respectfully request that this complaint is removed as invalid.

Ms. [redacted] signed up for our program on 8/23/2017. At that time she provided her 16-digit credit card number.  The AVS (address verification was a match).  The CVV was also a match.  The order originated from an IP address in the same vicinity of the customers...

location.    In addition, the customer billing information including her name, email address, street address, and phone number, all match her Revdex.com complaint.   Ms. [redacted] was required to authenticate her identity through a Level-3 verification, which is independently administered by the credit bureaus and is designed to verify that a person is who they say they are. She successful passed the authentication.From everything we reviewed, Ms. [redacted] did sign up.On 12/31/2017 Ms. [redacted] called in order to cancel her account. On that day we canceled her account, and she was not charged again.Ms. [redacted] is requesting a payment of $280.00.   One hundred of which she earmarks as punishment for unspecified actions taken by our company.While Ms. [redacted] did sign up and does not qualify for a refund, we are refunding all the charges back to her, a full refund in the amount of  $160.90.Please allow 7-10 days for the refund to process.

Complaint: [redacted]
I am rejecting this response because: As of today, October 24, 2017, the email still have not arrived in my inbox or in my spam folder. The system may have said it was sent but per your agent Quinton ID [redacted], the system was not sending out the emails properly when he tested it by removing my email and entering his email then attempting to send the cancellation again and he did not get the email as well. I do have a phone confirmation but still do not have anything in writing showing the account as cancelled; therefore, this complaint is still valid. 
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because: as...

stated in my complaint , they should have never taken the money from my account   #2 I called 3 times over the course of 2 months to resolve the issue and they stated my refund was pending but I had not received it. Their customer service was rude and unprofessional. And it was not until I mentioned filing a complaint with the Revdex.com on 2/8 did they refund my money. I would never recommend this company nor would I ever use their service.

Ms. [redacted] called on 2/8/2018 and was refunded that day.Because the desired resolution as met in full before the customer made this complaint (and before we received it) we respectfully request that it is removed as invalid.

Ms. [redacted] signed up for the service and accepted the terms of service which included the billing terms.  Ms. [redacted] called to cancel after the trial ended and accepted the offer for a free month.  She also logged into at least five times after signing up, both before and after she accepted her...

offer of a free month.  Having said that, as a courtesy we have  issued a refund in the amount of $39.90.

Ms. [redacted] signed up for our program on 10/22/2017. At that time she provided her 16-digit credit card number and her card’s cvv code. She provided her name, address, phone and email address, all  that matches her Revdex.com complaint. She also passed Level-3 verification, which is independently...

administered by the credit bureaus and is designed to verify that a person is who they say they are. In addition, the IP address that the order originated from is located in Philadelphia, PA, where the customer is located.When Ms. [redacted] called on January 4 to cancel and request a refund   She was canceled and refunded.  We communicated with Ms. [redacted] on January 4th letting her know that we canceled her and initiated  a  refund.  She acknowledged this fact and thanked us.We received the Revdex.com complaint the following day.Since Ms. [redacted]'s desired solution was met in advance of our receiving this complaint, and she acknowledged that it has been and met in advance of our receiving this complaint, we respectfully request that the complaint is removed as invalid.

On the original complaint the customer requested the account be canceled before 4/12/2018 and not be charged again.  She was canceled on April 6, 2018 and was not charged after that date.  This was done prior to receipt of the original complaint.  She did not request a confirmation email of the cancellation on the original complaint.  We have  sent an email confirming the cancellation to the email on file.

Mr. [redacted]’s only call to us was on 1/29/2018.  He called to cancel.  He was cancelled that day.  At that time had already been charged because his 7-day trial had ended the day before.  We have no record of any call prior to 1/29/2018.  We have requested the representative...

that took Mr. [redacted]’s call be reviewed and apologize if the rep was in any way not providing excellent customer service.While Mr. [redacted] is not entitled to a refund, as a courtesy we will refund him $39.90. However, because his complaint states he called before the trial ended, and that is not correct,  we request that it is removed as invalid.

As Ms. [redacted] mentioned, she signed up for our program on 11/1/2017, the same day she made this complaint. She had 7 days to cancel (which she mentions in her complaint), but she only attempted to cancel once, at 10:30pm eastern time on 11/1/2017. 10:30pm is outside our call center hours (9am - 9pm...

eastern time), which are posted clearly and conspicuously next to every instance of our phone number. So when Ms. [redacted] called us, it was impossible that she did not encounter our call center hours.We received Ms. [redacted]’s message requesting her cancellation this morning before we received her Revdex.com complaint. We cancelled her account, and contacted her live via telephone to let her know. She said she was satisfied. Since 1. the reason Ms. [redacted] could not reach us is that we were closed for the day at 10:30pm eastern time2. Ms. [redacted] ignored the call center hours that were clearly posted next to the number she called 3. Ms. [redacted] only attempted to cancel one time, outside posted hours, even though she was aware that she had 7 days to cancel. 4. before we received this complaint we fulfilled Ms. [redacted]’s desired outcome of cancelling her account5. before we received this complaint Ms. [redacted] acknowledged live on the phone that her account was cancelled, and indicated that she was satisfied with the outcomewe respectfully request that this complaint is removed as invalid.

As the customer stated, she signed up for the service.  The first call we show from the customer was on 2/15/2018 requesting to cancel and be refunded.  She was canceled that day and has not been billed since that day.  We have recently have been in touch with the customer to confirm...

that her request for refunds is in process.  She has received the most recent six months of charges back to her credit card. The balance of the refund she requested will be issued and mailed via the postal service.  Please allow 14 days to process and receive.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory. Also, as I have read this response, maybe my wording was misconstrued, but I never once said that I was charged the $39.99 fee, I was specifically charged a $1.00 for I have no clue why if it was a free subscription. What I also meant to say was that in reference to the REVIEWS that I saw on this company, more than likely every comment I read the individual was charged the monthly fee before the actual renewal date. I on the other hand just didn’t want to be the next person, therefore I took this complaint with Revdex.com to cancel the subscription. Also, I never once was told by the representative(s) I spoke with that my membership was canceled as I wished. I was persuaded to take a look at the benefits the company offers and that the date was extended further which was not what I wanted. Another thing, I was told by a representative to call back in December to cancel the membership if I still did not want it. That is what happened and I hope you understand now what I was trying to say in my complaint, thank you. 
Sincerely,
[redacted]

Mr. [redacted] signed up for our program on October 24, 2017. At that time he provided his full 16-digit card number and other billing information. The order was from an IP addressed located in Taylor, MI, which is the same location as the customer.  In addition the AVS and CVV of the card where...

matches.When signing up, Mr. [redacted] agreed to the payment terms which are clear and conspicuous and where reiterated in the welcome email.  At signup he was required to authenticate his identity via a Level 3 to access is credit scores and reports. The authentication was successful and he accessed the portal successfully.As a courtesy, we have refunded Mr. [redacted] the $39.90 charge.  Please allow 7-10 days to process.

Ms. [redacted] signed up for our program on October 14th.  Her first month billing was scheduled for October 22nd (8 days later).  She spoke to a customer service rep on October 23rd.  Her account was canceled that day and she was not charged for the monthly service.  She requested...

a refund, which could not be given because she did not get charged for the monthly service fee.  For the record, our customer service department is open 7 days a week. We respectfully request this complaint be marked invalid because we are indeed open on Sundays, and we did not charge her the disputed $49, and thus cannot refund her.

Ms. [redacted] signed up for our program on November 15, 2017. On the home page of the site, as well as on the payment page it clearly states “To Cancel, Just Call (866) 331-0735.  On the contact us page the toll free number and mailing address is also given.  In the terms of service, which...

the customer agreed to it states “"At any time you may terminate your membership by calling us at the toll free number (866) 331-0735. If you are not able to contact us via telephone please send your written request to Clickyourscores.com, 169 W 2710 South Circle #202A St. George, UT 84790. You cannot cancel via email or through alternate messaging platforms"Ms. [redacted] logged in multiple times between the date she signed up and the date she called to cancel, which was on 12/7/17.  She was canceled and refunded on 12/7/17. An email was sent confirming the refund.Because we canceled and refunded Ms. [redacted]'s, before the complaint was received from the Revdex.com and  because the complaint regarding our cancellation method is not accurate or correct, we respectfully request that this complaint be removed as invalid.