LeafFilter North of North Carolina - Charlotte

Crew installed during wet weather, roof not leaking. Next day, still raining, and poof - 2 new leaks from damage done during install to roofing edge.
I have never had a leak in my roof in 10 years. Yes, there were past leaks from long ago, that were fixed when the current roof was put on long ago. But nothing since. Until Leaf-Filter came along that is.

While discussing the project with them, I said they may need to lower the gutters but they said a 'drip edge' would solve that problem. I said fine, you are the experts, right?

They said their quote was good for a year, and I said I'll purchase now but we can install later in the spring and we can set up an install time later. Next thing, with no warning they sent a crew anyway to install the day after a record-breaking snowfall... when temps were hovering around 32 degrees. The install crew agreed that installing in cold weather could damage shingles, and it was dangerous with mountains of snow all around the house, so I sent them away for another day.

About a week later, after the snow melted, a different crew installed them when it drizzled literally the entire day. It was a difficult install, and they had issues due to the cold, the wet, and the age of my roof. Note that that entire wet install day, there was no leaking. The roof did NOT leak prior to that day, and had NOT leaked ANYWHERE in at least 10 years.

The very next day, I noticed 2 new leaks from water coming down before it ever entered the gutter.

Inspection of "drip edge" revealed damaged shingles from the installers, and in at least one section, the drip edge was installed on top of itself so any water could go around/under the drip edge in that section. The edge of the shingles was also pushed up a half inch or more in a couple sections. Again, installation of a gutter guard should never impact or alter the pre-existing condition of the roof shingles.

I complained, and they sent out 3 separate crews, who caulked like crazy and also took many pictures in retrospect that was to cover their butts. Thankfully, I had taken my own pictures as well... and I had an actual roofer inspect the edge and he said new leaks were caused by their drip edge and they should have lowered the gutters.

I had to spend 2 weeks calling leaf filter until I was able to get hold of the Charlotte manager, Robert. He basically said I was a liar, and became very assertive when I said there was no leaking before LeafFilter came along, and that he (Robert) had pictures of damage that was evidence of leaking before the gutters were put on.

I told him that the pictures he had were (1) of a different section of the roof, and (2) also evidence of OLD leaks from before I even purchased the home, years old, that had been fixed long ago. When I asked him if the "damaged" pics looked wet... he declined to answer, though the funny thing is if the pics of the damage he had showed the underwood was wet, it was from their install. Why? There is no way a leak lasting 10 years would not destroy the wood, and since the damaged wood was still in tact... any wetness is from a new change.

I have sections of aluminum soffit BUCKLING AWAY FROM THE WOOD now, because the wood behind it is now WARPING from the Leaf-Filter leak. Is this an old leak? No, because as the aluminum bends, the CLEAN aluminum is now CLEARLY visible as the DIRTY section is pulling away from it. The remaining soffit/fascia shows no new CLEAN aluminum peeking through. So this is NEW LEAK caused by LEAF-FILTER.

This newly exposed, clean aluminum is ONLY in the sections that I reported as leaking. NOT where Robert the manager has pictures. The aluminum underneath the sections where he has pictures... hasn't moved a millimeter.

Robert wanted to hear nothing of any of that. The evidence I had, and the timing of the new leak, was irrelevant to him.

I asked him for the address of where to send a complaint from my lawyer, and he did not wish to provide the corporate address.

My FIRST leak in 10 years, coincidentally RIGHT where they did their work, and RIGHT at the SAME time.

First, after not showing up on their scheduled install date (11/19/18), they showed up unannounced on the 21st. On the 22nd, after standing back and looking at the the leaf filters I knew right away that we had some issues with the install. You could see that the gutters were not properly adjusted (which was discussed and written in the contract) and that the new shingles (installed 10/19/18) were potentially compromised. On the 23rd it was raining all day. Water was literally running through the soffit (which also replaced 10/19/18) never even making it to the gutter. This was because the shingles were simply pushed up to accommodate the leaf filters, instead of properly adjusting the gutters. There is now a lip all the way across the back of my house which is preventing the water from properly draining into the gutter. This is causing damage to the wood in and around the soffit/fascia of the house. The shingles are now compromised as well, with a couple of them even cracked. The end caps on the gutters were also compromised as they were removed, cut, and reinstalled. They are now bent (not conforming to the gutter), sections have been cut out of the end cap, and they are severely scratched (brown paint is missing, raw metal is showing). To cover this up they simply used massive amounts of caulking. We called customer service on the 26th to file a complaint. They sent an installer out on 12/1/18 to inspect the work and take pictures. The installer even said that the crew who did this install did a poor job. He also stated that they didn't adjust the gutters, or use the proper brackets under the filters to keep them straight and even. A manager was then assigned to our complaint. A manager called my wife to discuss our concerns. He stated that a crew would be back to make the necessary corrections and he would notify us when they are coming. On 12/7/18 we noticed that someone broke into our privacy fence and used our ladder. Since then we were told our complaint was closed out.
Product_Or_Service: Lea Filters
Account_Number:

I was billed for installation services that did not occur.
Initially, I was interested in getting the leaffilter system for my home after a sales rep (Austin) visited my home on Oct 23. I applied for 3rd party financing through Leaffilter and received approval information a couple of days later but did not hear back from Leaffilter to make an appt. to install the product. Mid Nov, I received a bill from the finance company for the full install fee. According to the finance company, a request for the funds was put in by Leaffilter on 11/16. I contacted Leaffilter and was told that according to their records, the install took place early Nov (11/2). I contracted the branch office in *** and spoke with one of the managers. I was offered no apology or explaintion for the billing error. I was offered a later date for installation or they could send the funds back to the finance company. I chose to have the funds sent back due to the questionable customer service. The manager (Brad) that I spoke to assured me that the funds would be sent on 11/19. Now, we are in December, no action has been taken. The company has not pro-actively called me to discuss this or provided any updates. I have called their customer service number, several times and get the same types of responses - "Our system shows it was installed, are you sure it wasn't?"; "There is nothing we can do from here, the branch needs to correct this"; and "Someone will call you". No one calls and nothing is being done. Each time I call and speak with someone, I have to recite my whole situation from the beginning because it doesn't seem like any information is saved in the system. I have also spoken with Barbara in Accounts Rec as well as Michelle and Cheyenne in customer service. The charged amount is $2,229.00. Other then requesting financing, I did not sign any other paperwork. There was no agreed upon installation date. And there is no signed bill of sale.

After gutter guards were installed one of the gutter guards were leaking water on my deck
The gutter guards were installed 11/6/18. After it had rained I noticed that one of the guards were leaking water on my deck. I called Customer Service on 11/12, 11/15 and 11/19 and explained they one of the gutter guards was leaking water on my deck and on each call I was told that they would relay the information to their manager and that someone would call me back. No one ever called back. I then called the salesman Brantley D on 11/21 at *** and told him the problem and asked him to call me back. No call. I called Mr. Dunn again on 11/27 and left him a message. He never called. The gutter guards were expensive and their service after installation was very poor.

We had the contact and the installation date was on Wednesday 11/14/2018. Wednesday came, no one showed up and no phone call. NO COMMUNICATION.
The next day, emailed the Sales person and let him know.
Reschedule the installation date to today, 11/17/2018, again for the second time AWOL and no phone call.
Called ***-asking for an explanation.
The installer company called and told us there was a MISCOMMUNICATION.
We had it.
Just now called *** to cancel the contract.

Sales rep told us product/installer would do what we requested they would. When product was installed, both failed to live up to promises.
job # *** Week of 10/15/18 I request an estimate via the internet.10/20/18 @ 1500 the sales rep (Domenick) comes out as expected, is courteous, seems very knowledgeable, explains the technology of the design and work that would be done by the installation crew. Problem areas are discussed I mentioned a bigger gutter might be needed to allow more flow because I seek a solution that does not allow run off during medium to heavy rains.The salesman tried to instill confidence in the product and his integrity when he joked that he could upsell me a bigger gutter, but it wouldn't be necessary as the product design creates a vortex effect that pulls the water right down into the gutter, and this product would handle ALL the water like an open gutter. The salesman mentioned some shingles would have to be cut back to ensure no more than 30% of the mesh area was covered, because they are warrantying this job and want to ensure the product can handle all the flow. In the end, I felt that even the "discounted today price" was sky high for an overlay product on existing gutters, but I trusted what the salesman told me about the top notch product, service quality and company. So, I agreed and the salesman said the install would be on 10/25/18 or they would call if they needed to shift it a day or so earlier.10/22/18 a man is walking around my house in the morning, so I go outside to ask who he is. He says he's here to install my leaf filters and acted surprised when I said no one told me they were installing today. But, since I was home I agreed to the early install with no notification. I mentioned that I was surprised this project was a crew of one. During the day I heard him walking on the roof. He later mentioned to me that I had cracked shingles and asked if my roof leaked. I said "No", but he said he also does other work included roofing and he'd leave his card. He said he'd be there all day, but I didn't realize that would mean even after 6pm, when he left I noticed and did the following:oWhite residue on the back deck where he had been working was not cleaned up.The area where the salesman said they'd have to cut back the shingles was not cut back and I took a picture of that. Shingles that were lifted to put product are cracked. In medium to heavy rain, multiple areas water runs right off, not flowing into the gutter.10/23/18 @ 1752 I texted the salesman10/24/18 @ 0912 the salesman texts back, "Hey ***, sorry for delay in getting back to you. I have it documented on my end. I need you to call the service number on top left corner of that contract you have and explain to them everything so it can produce a service ticket for our office to take care of it.Thank you and have a incredible day."10/26/18 @ 1353 I contact *** and leave a message to express my concerns.10/26/18 @ 1635 customer service calls back, I explain my concerns again. The person said they always to a quality check but couldn't tell me when that was supposedly going to happen.The person promised I would get a call back by the end of the day on Monday10/29, never get a call back on 10/29. 10/31 call back and spoke to Koda, says inspection scheduled for 11/2.10/31 Robert calls me, explain issues above, told him product does not performe as sales rep promised.Told me "Sales lie, what salesman do you know who doesnt lie?"He states when tech comes on 11/2, he can fix all issues.11/2 - tech Chastin arrives to inspect/fix issues. installs higher flow mesh in areas of concerns, reworks area with tight cut. does not cut back shingles and does not fix cracked shingles. after tech left, it had rained and issues were not resolved. Sent email w/pictures and video of issues to *** on 11/2, Koda said I would get a call back on 11/2, never heard back.Sent another email on 11/7, asking for someone to contact me on 11/9, never heard from anyone.

Product does not work as claimed.
We live in a heavily wooded area and asked the LeafFilter salesperson, Cary G, if this would be an issue for the LeafFilter system. He said no, it was the "perfect installation" as it would keep leaves, pine needles and twigs out of our gutters, so we purchased LeafFilter for our existing gutters in Oct 2017 for the price of $2450. On Aug 9, 2018, we reached out to Cary to indicate the gutters were NOT handling the rain due to the amount of leaves, pine needles and twigs sitting on top of the LeafFilters. Instead water was running over the filters and behind the gutters, with little water actually coming out of the downspouts. Cary responded on Aug 19, 2018, forwarding the complaint to his manager, Damon L. We received a message that someone would come out on Aug 27, 2018, to inspect the gutters. No one showed up. Someone called a few days later to set up a new time, the line got disconnected while we were on the call, but they never called back. On Sept 9, 2018, I emailed Cary G again. His response on Sept 12, 2018, was "let me see what I can find out." Again, we heard nothing. On Oct 11, 2018, I emailed Mr. G again (as Tropical Storm Michael was underway) stating the gutters were once again NOT handling the rain with more of running over and behind the gutters, then into the gutters. I asked him to have someone come and uninstall the LeafFilters, leaving our original gutters intact and functioning, and to refund our purchase price. The same day, Mr. G responded that he had "sent the request up the ladder" as this was beyond his authority. Oct 26, 2018, we asked for a response. The same day Mr. G responded that he had stopped working with Leaf Filter "several months ago" and asked us to contact Mr. L. On Oct 27, 2018, we e-mailed Mr. L and have received no response. Due to the failure of the LeafFilter product and all of the rain that has run over and behind the gutters, we now will also have to repair the ground areas under the gutters as multiple areas have SIGNIFICANT ground erosion. LeafFilter's brochure claims "LeafFilter has been sold in North America for 16 years and has NEVER allowed a single gutter or downspout to clog." The gutter itself may not clog, but once the leaves, pine needles and other debris sits on top of the filters, very little rain even makes it into the gutter!

Was told one thing when signing contract and then told another when job was supposedly finished.

Contracted this company to do work on my homes gutters. Salesman that came to our home at the end of August 2018, stated that they would repair our gutters as needed, seal any joints and then attach gutter guards to the gutters. Due to timing of installation, gave salesman check for job and schedule work. Company contracted outside contractors for all the work to be down. Scheduled for job for 9-3-18. No show no call for job. Came at the end of the week and completed half of the job and cashed our check. Called company and did not here back for approximately two days. When called back a new contractor was sent to finish the rest of the job about a week later. They showed up with the wrong material and we were told another person would be out. When they arrived they seemed to not realize what part of the house they were working on and proceeded to walk around and look at the rest of our gutters. After more phone calls another gentleman came out and installed the filters on the front. My wife was instructed to look at the work and sign off, from ground level. When I arrived home our gutters were pulled from the house approximately an inch and the filter system was tenting up our shingles. After calling multiple times, I was told that their system was installed properly and it was my fault that the gutters were pulling away. At this point in time out gutters are in worse shape then before I contacted this company.

LeafFilter system does not work (well) handling roof valley waterflow in heavy rains often resulting in damaging gutter overflow.

We purchased the LeafFilter (LF) gutter protection system Oct. 26, 2017. Sarah W was the sales representative. The $5000 cost for 264 linear feet was paid in full by credit card w/in a few days.

During the sales process their rep examined our roof lines. We specifically questioned the LF cpability to handle the waterflow coming down the roof valleys as well as any complications caused by the gutter splash guards. She said she had noticed both of those things and YES their product would definitely work.

Jumping Ahead. We have come to believe that we may have run into the sales method that says anything and denies everything.

Worse, my !0/01/2018 tel con with Robert S (Regional Director, Customer Service) in response to my SEP customer service request to remove the product and provide a full refund - he stated that it was inconsequential what the sales rep said. Same as -INCONSEQUENTIAL - what the company says

Going back. Installation was 10/28/2017 and appeared to go well. We asked the installer the same questions about the roof valleys but there was a communication issue so that wasn't effective. At the end they requested we checkoff and sign some sort of checklist of what they did -- I believe I started some - but stopped when realized there was no possible way I knew whether some had been done or not.

After the installation and with the first rains the problems with water coming over the gutters was noticed immediately. It was occuring in more than just the roof valley locations. From November 2017 thru Feb 2018 we had continual problems of varying degrees. During this time we made several request for service. LF responded to our needs but it was very frustrating as appoinments were made and not kept, equipment needed (screen type) was not available or not enough on hand, and technician arrived so late that the work required couldn't be done in daylight available. Very, Very frustrating and all the while I had to worry about catching water in large trash cans I purchased AND go up the ladder many times to ensure debris was clear from behind splash guards. One of the primary purposes was to avoid climbing ladders which I now did more than before LF.

It was believed that the issues we had were due to poor initial installation and failure to trim the shingles to expose enough screen to enable proper capturing of water. After several fixes it significantly improved and I agreed to wait and see.

Well - I did wait and see. And I have continued to have to climb ladders to ensure debris free areas and continued to have to have large trash cans to catch the gutter overflow at at least two of the roof valleys.

Finally, late Sep 2018 (26th) I emailed LF Customer Service and requested the removal/ refund. As indicated earlier this resulted in Mr. S calling to inform me that LF did not warranty against gutter overflow and that it was inconsequential what I had been told during the sales process.

That led me to where I am today - the Revdex.com complaint process.

I feel that LF is misrepresenting the capabilities of the product and should clearly identify where that product MAY fail -- up front. And if the product can't handle a given roof situation then just say so - the sale isn't the only thing.

Additionally, I believe there are warranty of mechantability issues.

As a consumer my reasonable expectation of a gutter guard or leaf filter system is that it doesn't allow debris in the gutter system while still handling all the water flow the open gutter system would. There is an LF statement that says it catches as much water as the open gutter system would.

A gutter systems purpose is to catch water flowing from the roof and move it away from the foundation as opposed to just letting it fall off the roof. Clogged gutters don't.

LF prevents clogs but doesn't warranty against water overflow. Which is contradictory to the purpose of a gutter.

Signed a contract to install their product on my entire home. They called to reschedule my appointment on an earlier date. On the install date, no one even showed up. I called to inquire and was told that they would be right back to me. They never called back. I contacted them the next day to find out where they were.... calling to cancel my contract after reading the complaints on this site. How do they get an A rating?

Refusal to correct excessive noise issue and downspout plumbed into septic system.
Purchase Date 6/20/2018
Account Number ***
Sales Rep- Adam C
The first night it rained after the gutters were installed we weren't able to sleep. It sounded like someone was hitting a drum outside of our bedroom.I called Leaf Filter August 2nd,7th,24th,and 30th. Each time we were told they would take care of it.Finally a service man named Levi L came to our house. We weren't home at the time. He called to tell me that the gutters had been installed perfectly and they would not be making any changes.
I said that the gutters are keeping us up at night when it rains. I said we had gutters before that didn't make noise and asked if he would consider changing the metal elbow for a flex pipe. He repeated that they were installed perfectly and that if I wanted to change it out for a flex pipe that I should go to *** buy the parts and fix it myself.
I spoke with a man by the first name of Robert.
He repeated that they had been installed "perfectly". They were not going to change anything.
My husband then decided that he would have to take care of it himself. Upon further investigation he found that they removed a clean out plug that goes to our septic tank and had plumbed the downspout into it. I called Robert back and informed him that they had not been installed correctly and that if our house had flooded because of this they would have been responsible for more than just a gutter.
His response was that they weren't going to fix anything and that it was my fault because I had an opportunity to inspect the gutters before the crew left. He said goodbye and hung up on me.
I contacted Leaf Filter's National Office and they said they would send a letter.

Company has failed to properly install their product and has not provided the needed repairs
Account #***. Sales rep Adam C. Contract for $2000 paid by check. Contract was to align gutters and install leaf filters. Installed on 7/2/18. At first substantial rain, gutter was overflowing in an area previously identified by me as needing alignment and one of the corners was leaking. I called and a service rep came out. Said gutters needed to be repositioned and resealed. He took pictures but couldn't do repair but would turn issue in and Leaffilter would come back and make repair. I go no follow up. After several calls to Leaffilter, an installer came on 7/31. Said gutters needed to be repositioned, the product was not installed properly and all of the Leaffilter needed to be replace. He said that due to the improper installation, the filters were warping and removed one to take with him. He said he could make the repair by himself and he didn't have enough filters to replace what was installed. He repeated that it was a bad job done by the original installer. He promised a good install crew the following week. He reported issue to his supervisor over the phone and confirmed the company would make it right. I got no follow up. After several calls, got an appointment for 8/17 for an installation crew to make repairs. They were a no show and didn't notify me they weren't coming. Several calls later, I was told they were waiting on parts and would get back to me. I got no follow up call. Several calls later, I got an appointment for 9/12 to make the repair. This was another no show with no notification to me.

I have tried contacting the service department to inspect my gutters as they are not working as promised and no one returned calls.
In September 2016 (approximately), my wife and I purchased the LeafFilter Gutter System for our house as I was still on Active Duty in the Army and it is a three-story house. We were told by the salesman that we would never have to worry about the gutters again and they had a lifetime warranty. In early 2018, I noticed that one portion of the gutter had water coming down over the gutter instead of down the drainage chute. I called the main office in *** and was told that someone would contact me within 24 hours. That call never came. I spoke to the reps at the Home Shows both in *** County and Downtown *** and was told to call the office and they would come service it. Again, no one returned calls. AUG 28th I reached out to LeafFilter once again via Private *** messaging and was told someone would call me in 24 hours. I spoke with Drew, from the LeafFilter Social Media Team, and was given just about every standard answer in the book as to why they had not contacted me yet but that he would reach out to the team and get them to call me. Well, more that two weeks later, still no contact. While the overall product may work well, this company has ZERO customer service and makes promises that from what I can see they have no intention of keeping. The impression is they want your initial order and then ignore you after that. I want them to keep their word and come inspect my entire gutter system they installed and make and repairs and fixes that needs to be done.

I think you sold me a bill of goods '.. I accepted your sales pitch and bought the leafilter gutter covers ? the name doesn't deserve capitalization .'.. however, there are some problems that I didn't anticipate. You, on the other hand, may have been aware of them and chose not to mention them. If your weren't aware, I will make you aware of them now:1.During the winter, if there is a build up of snow and/or ice on the screen filters, the melting snow roars over the gutters and lands on the porch or the walk or wherever, then freezes causing a major slip and fall hazard.2.During heavy rains, the filter doesn't allow the water into the gutter at a pace rapid enough to keep up with the rain and it overflows onto the ground, creating holes and mud puddles. 3.There is leakage out of the ends of the gutters that I was assured would not be there. '. That's a problem when it freezes and creates a slip and fall hazard'.I have tried numerous times to contact you ? and your company? to no avail. I have no alternative except to report you and Leafilter to the *** and anyone else I can think of to contact. The $1600 bargain price I was given was a rip off that I could have used in some way to better remedy the problem '.. toward *** or *** or whatever'??'??'..I am disappointed and angry ? your sales pitch was great, but your follow through is not what you advertised.

We had new gutters and downspouts installed on our home. They did a terrible job om two of the downspouts (pieced them together rather than using new elbows and then spray painted these areas with white rather than almond color paint). And they did not replace one downspout. We have set up numerous meeting with this company to have them rectify the issues but they either do not show up (after having my husband and I wait for blocks of hours for them) or they send someone who either does not have the correct equipment or doesn't even know what the problem is.

We overpaid (I now realize) for the project to begin with. After numerous missed repair meetings, I informed them that we would have the repairs done by another contractor and we would deduct the cost, in addition to monies spend by us waiting for them, from the final payment. To date we have not paid anything.

I have complete records of all issues on my email account.
Product_Or_Service: purchase and install gutters and downspouts

In June 2018, a LeafFilter rep came to our house at my request to check that their gutter guard system was working correctly. We had been having a lot of water leaking into our house and wanted to know how much if any of the leakage might be from gutter blockage. We could see twigs and other tree debris on top of the front gutter. The rep checked the front gutter, cleared off the debris, and said that it was OK. He added that the gutters really needed to be checked a lot more often than I had been calling for; but he said that the company didn't bring this to customers' attention. He said that debris that piles up on the gutter guard will eventually fill the small holes in the guard with particles. He seemed ready to leave but I asked him if he would check the back gutter, too. He checked and said that this one was OK,as well. Then he left. When my wife got home, I told her what the LeafFilter tech had done. She pointed out that we have short lengths of gutter on one side of the house as well, which I hadn't thought of. There's actually a weed growing up out of one them and there's visible debris on top of them. So I called LeafFilter again and scheduled for someone to come back out on their earliest available date, 7/05/18. No one showed up that day, so I called again to reschedule. Their earliest available date was 7/30/18 and once again no one showed up. I called again on 8/01/18 but had to leave a message. I also contacted them on their website on the same date. I called again on 8/03/18 and was told that their notes showed that someone had come out that day. If so, they didn't call me to say they were coming and the problems were still visible with the side gutters. I called again on 8/06/18 and 8/16/18 and was told that my issue had been directed to upper management. As of 8/22/18, though, no one has called me and the problems are still visible. I still have several years of payments to make on their gutter guard system that I bought in 2016. I have never missed a payment.
Product_Or_Service: 10/27/2016
Order_Number: ***
Account_Number:

LeafFilter failed to install the gutter protection product per a contract dated 7/16/18. They cashed the check for the full amount on 7/25/18.
We purchased the LeafFilter system on 7/16/18. We paid the full amount of $2,400 that day. We were told that the product would be installed on 7/20/18. The company called that morning to cancel the install because they said they were short-handed. We re-scheduled for 8/6/18 as we were getting ready to leave town for vacation. The company cashed our check on 7/25/18. Nobody showed up on 8/6/18 to install the product. We called the sales rep on 8/8/18 to let him know that nobody showed up to install the product. He said he would have someone call us. We talked to someone at the *** office who said they would have a project manager call us. I called the sales rep again on 8/13/18 to let him know that nobody ever called us to re-schedule the install. He said he would have the project manager call us. On 8/15/18, I again called the *** office. They told me that someone would be out on the morning of 8/20/18 between 9:00 and 11:00 am to install the product. At 10:50 am on 8/20/18, I called the *** office again to ask why nobody was at our home to install the product. They said that they would have someone at our home on 8/21/18. I told them that at this point I wanted to cancel the contract since they were not honoring it and I wanted a full refund. I asked to talk to a manager to find out when I could expect a refund. They told me that I would have to call the main office to get that information. I called the main office and was told that there was a note on my account that the customer had cancelled the order on 7/26/18. We did not call them on that date and we were actually out of town on vacation. I talked to them on different occasions after that date and nobody said anything about the order being cancelled and they actually re-scheduled our install. I asked the person at the main office why we did not have a refund yet and she told me that the *** office had not sent them the cancellation yet. She said that they would get the cancellation order from the *** office and send us a refund. We would like the refund plus interest since they are claiming that we cancelled the order the day after the check was cashed. We did not actually cancel the order until 8/20/18 when the company failed to install the product after scheduling it for three different dates.

After researching various companies to provide a worry free system to prevent gutters being clogged on our home we decided to go with Leaffilter because they seemed to have the best product and guarantee. Or at least this is what the salesmen was able to convince of. We hired Leaffilter to do the job and this is our troubles really begin. They have not performed anywhere close to how it is represented to us. I have called the 800 number numerous times asking for someone from Corporate operations to contact me with no response. After many weeks of complaining and asking to have these problems corrected I finally got a supervisor to come out and assess the situation after I had 3 other people miss appointments. He scheduled a day for a repair crew to fix the many problems. They claim that all of the workers are in fact employees of the company, and let me tell the guys that showed up yesterday left a whole lot to be desired. I know you should not judge a book by its cover, but this was just ridiculous. After only being here two hours, they said everything was good to go. A few hours later we had a heavy rain and they are performing far worse then before. So not really sure how the best crew was able to make them that much worse in such a short amount of time. Also, the lead guy on the crew named Chris did not seem to think the product was all that great. When I told him my concerns all he could say is that some people love them and others hate them. It really depends on the type of roof you have, and as far as things not sticking to the screens. All he could say is that he is not a salesmen. So that leaves me with fighting with the company to put my house back to the way it was before making it much worse than it was before.

The whole reason for hiring this company was to make it better for me with less stress and work on keeping my gutters functioning properly. I am total disabled Retired Army Veteran and am not able to climb ladders and get on the roof to keep them functioning properly myself.
Product_Or_Service: Leaffilter Gutter Guards
Order_Number:

LeafFilter refuses to repair the partial installation they did or complete the job.
June 8th Met sales rep Bill at Event in ***
June 9th Received call to set up a quote for proposal
June 13th Salesman arrived and used aggressive sales approach
June 15th Received message advising of appointment - left voicemail with Brad responding to reschedule
June 18th I followed up to my voicemail with Brad to reschedule - Rescheduled for June 21 arriving 9-11am
June 21st Called Brad at 11:15 - he said it would be "more like 1-3". Called Brad at 3:15 - no return call - Installer arrived at 4pm - offered for him to arrive at 7am next morning
June 22nd Installer arrived at 8:15 and told him I'd reschedule. Left 2 msgs for Brad with no returned messages to date
June 23rd Spoke with Bill at an event and he assured me someone would be in touch with me on Monday
June 27th After not hearing from anyone, I called Bill to see why no one had contacted me. He spoke with Brad while I was on the phone and assured me he would be in touch with me first thing.
Brad called me late afternoon to reschedule an appointment. His introduction was "I understand you want to have this work finished". He was terse, condascending and unapologetic. Refused to accept his attitude toward me and I politely disconnected the call.
Called Corporate Customer Service who was helpful and put me in touch with Ryan C, regional director from ***. He made arrangements for an installer to come out on 7/7 and a supervisor to follow to ensure it was as it should be.
July 7th No one came to my house and no one called. Messages have not been returned at the time of this letter.
July 9th Called Ryan again and he was able to return my call. He was traveling to another office and apologized for the delay but was making a call to find out what happened on Saturday and would get back to me.
July 11th Ryan called me first thing in the morning to schedule someone to come out this Saturday.
July 14th Installer never came and no one called July 18th, Ryan scheduled an appointment for someone to come out on July 21st
July 21st, No one called or showed
July 23rd, Ryan assured me Brian from the *** office would call me this morning.
July 24th, Contacted Ryan to tell him no one contacted me. Graham called later that day and scheduled to have someone come on at my convenience and we scheduled August 4th.
August 4th, no one called or showed. Left Ryan a message advising him
August 6th, called Graham back only to find out that this isn't a "*** office" this was the same Cornelius office that I asked to no longer work with. Brad answered and when I told him who I was and what happened there was silence on the line. Without apology, he just said he'd have Graham called me back tomorrow.

This was to clean, fix leakage, adjust slope and clear the clogs from the gutters. and seal a mesh on the gutter. they put the mesh on a defected gutt
I was charged $3,500.00 for 150 feet of gutter to clean, clear, fix the leakage, adjust the slopes and finally to put a mesh over the gutter to prevent the tree leaves from clogging it. What was done, they just put the mesh on the gutter, leaving all the leaks, the holes, the clogs, the slope was not fixed. I had appointment for installation, I took the day off from my work to be there during installation to show them what need to be done. NO BODY SHOW UP ON THAT DAY or even call to cancel. Next day a man and a woman came while my wife was in the house who was not familiar with what needed to be done. The man was putting the mesh and the woman was cleaning the ground from the leaves removed from the gutter. the work took less than an hour and a half, and they left. The very next day was a tropical storm, it was pouring, I have a video showing two of the gutters were dry!!!!!. Leakage from everywhere as before, the way this work was done makes you decide that these people has absolutely no idea how to do the job, you will never trust anyone in this company to touch the gutter again. I called the sales person on a Sunday on his cell phone, which was the very next day of installation and told him about the problems. Since then I am trying to reach any manager in this company with no success. The way they offer the job is through *** bank, to pay with no interest rate for one year, the application was with their salesman. I contacted the bank and disputed the charge. I asked the company to send someone to remove the mesh so I can have a professional to come to fix the gutters, thy refuse. This company is a scam.
I request someone from the company to remove the mesh so I can fix the gutter or I have to get somebody to remove them and I will charge them with the expenses. I completely refuse anyone of this company to fix it. If you see the video, you will see that I am not exaggerating and not flexible, please see the video to understand where all of that come from. I also insist that the charge in *** to be removed.