LeafFilter North of North Carolina - Charlotte

Work NOT preformed as described in contract. Numerous attempts to contact company to resolve since work was done in May.
May 18th 2018, contract agreed upon. Work was preformed when I was out of town, not on the day set with Leaf Filter and myself. Work was not done as described in the contract. Another crew came out, reviewed the work that was done and said they did not have the products to fix the issues. They thought it was just going to be some adjustments. When they saw that the work was not done correctly at all, they said it would have to be taken off and replaced. (First week of July) I had to call several times to get a response, when I finally did, they scheduled July 31st to come back out. I took a day off of work. Leaf Filter did not show up and did not call.

The product does not perform properly. After many calls and emails,customer service is almost non- existent.
I purchased this product on 4/28/2018 with a signed contract. Installation was performed on 5/2/2018 and a paid in full check for $5,000.00 was given to the installer. Approx. one week later we got our first good rain. The new "Leaf Filter" gutter system was completely overwhelmed. The water ran over the system in many places as if there were no gutters. There were areas overflowing so badly, I feared it would lead to basement flooding. I immediately called the Leaf Filter headquarters located *** Service Phone *** and spoke to ***. She assured me she would contact the office who installed our system (Leaf Filter North of North Carolina *** Phone:***. I also contacted my sales rep. Chris O (***) who also said he would contact the *** office. This local office finally sent out a service rep. named Levi L on 5/23/18 who took pictures and discussed the various problems. Mr L told us our system was not properly installed and that his office would send out another installer to correct all problems. That was 23 days ago and many heavy rains later with no follow-up calls or any sign of an installer. Any actions the "***" may take to correct this problem, will be greatly appreciated. Most sincerely

Not a very good product. Mesh openings in screening material on top of gutter are too small. Rain runs across the top of the filter and goes down behind the gutter as well as in front of the gutter. This is bad for the house and bad for vegetation/landscape on ground. Not very good customer support. They promise to call back in 24 hours but often do not return calls. Repeat service visits to our home have NOT corrected the water runoff problem.

Paid $3290 in Sept. 2017 for Leaf Guard screens. Bad product. Poor initial installation. Repeat problems with water runoff behind/in front gutters
Incomplete/poor initial installation in Sept. 2017. Missed one corner of house gutter. Continuing problems with water running off behind and in front of gutters/across the screen rather than down into the gutters. Problem is worst where there are valleys where two roof lines meet. Runoff not good for the house and not good for the plants and landscaping around the house. I have made repeated calls to the company with empty promises that they would call me back. Very difficult to reach a manager who can authorize a refund and removal. Apparently they know the fine mesh of their gutter screening causes this runoff problem since they installed a wider mesh in some of the problem areas on a previous service call. I still have water runoff problems. I am done with this company and their product.

Poor installation of product, and failure to come back and fix the issues
I met with their salesman, Braden M, on 5/8/18 and we signed a contract for installation of their product on my house stating the gutters would be cleaned along with the downspouts, that they would Seal all existing, repair any damage to gutter and downspouts, redesign as needed, install hidden hangers, MONEY BACK NO CLOG WARRANTY and clean up the job site. Installation set for 5/10 and crew showed up at the end of the day on a Friday 5/11/18. They spent 45 minutes there when I was told it takes 3-4 hours, and left. After daily rains, I noticed raising shingles (which I was told was a benefit of their product, that it would NOT touch my shingles) warped, gapped gutter guards and NO water coming from 5 of the 6 downspouts during heavy rains. The crew obviously did a rush job, did not clear the down spouts and did an extremely poor overall job. I left a voice mail with the sales rep on 5/15/18 with my problems and he said to call customer service and he would be by on 5/16/18. On 5/16/18, I called customer service, and no one showed up at the house as promised. On 5/16/18, I texted the salesman with pictures showing the downspouts with dry leaves where there was obviously no water flow. He said the service manager would call soon and was told they would call within 24 hours. On 5/18/18, no one had called, so I called the customer service number and they had someone call me back. On Friday 5/18/18, Darren H called me back. He was very pleasant, said they were extremely back logged with "call backs" and could not scheduled me until Monday when he would call me back to find a service date. I told him that it was raining heavy daily, my shingles were raised up in multiple locations and wanted him to escalate me and get a service schedule to fix my issues. He promised a call back on Monday 5/21/18. I texted the salesman on Friday 5/18/18 asking for help due to the rains and my shingles being raised by their product, and he did not respond. On Tuesday 5/22/18, I texted the salesman again and he again did not respond. As of Wednesday 5/23/18, I have still not received a call back to schedule service.

downspouts are too short and front door one ends on a wood step
on April 26th 2018 I had my gutters replaced by Leaf Filter. The Salesman (Dick M) said he would put in larger downspouts. When I got home on the 26th it was dark and raining so I do not review the work. The Installer picked up the payment at 9pm that night for $3,250.00. It wasn't until that Saturday that I was able to look at the gutter system installation job. There was pieces of metal shavings, nails and brackets all around the house, on the driveway and patio. The Downspouts are too short and end 6 to 9 inches above the ground and one of them end over the top of a wooden step. I called on Saturday and left a voice mail message. No one called me back. So I called again on May 3rd and spoke to Darrel. He said someone would be out May 8th to review my concerns. No one showed, I called on May 8 and they said there was a mix up and would be out tomorrow May 9th, again No one showed. I called Dick M and he said the Guy had a blown tire but he assured me his 'BEST man" would be out May 10th between 7-7:30am. At 8:00am Dick called and said the Guy went to the wrong house. While I was at work that day Brad called and said he was coming out. When I got home I did not see any change or note, so I called Dick and he checked into things and called me back and said Brad was out there and took pictures and he was going to the office to review them. Dick called back again and said he saw the pictures and agreed with my concerns and said he would get back to me. Here it is May 15th and Dick has not called back and I have left many messages on his cell phone, the office phone and with the Service Dept. and no one has called back to let me know when these issues will be addressed.

Purchased this product in January 2018. It uses contractors to install the product. The installer did not do a good job of cleaning and did not check the pitch, (per a service tech who responded to a complaint of leaks).Have had the techs here four times. The last time he was pulled off the job before he was finished. Was told that a service manager would call next day, Did not happen. I called again, was told the mgr. would call. Did not happen. Very slipshod company, promise the world, gives you crap. Think twice before using. I have given up on their service.

My experience getting a quote from Leaf Filter was a nightmare. He began with a quote of over $7,000 to install clogless gutters on my house. He kept lowering the price, and then I had to decide immediately whether to say yes or no. He agreed to give me 2 hours to think about it and lowered the price to $3,690. I did not trust him, or his company at all. Consumers need to be aware of the pricing techniques they use.

Several visits w/ pics of problem. No return or calls. 2 weeks ago a promise for service to call and nothing yet. I advised I was going to contact Revdex.com
On 5/30/2017, sales rep Doug T came at our request to estimate our home for Leaf Filter. We liked it so we paid the $8875.00 to have it installed. Mr. T kept saying over and over how reliable Leaf Filter is and that NO ONE has ever had to file a complaint with the Revdex.com. HE also said numerous times that if there were any clogs Leaf Filter will refund the whole purchase price. At this time I started wondering why he kept saying this. We told him ALL we want is if it's broke, fix it!! The installers came in 2 days and did a great job. It rained within a week of installation and the same issue we bought the system for still happened. On the front of the house the gutter pours over even with a slight rain. I called Mr. T since it was such a short period since install. Mr. T said to call customer service that he could not help me.... but he did say if I had any questions to call him. Well this is what I called him for ( a question).
I called customer service and they promptly came out and sprayed something in the leaking gutter. When it rained again it still leaks, again customer service. This time they took pictures. Heard nothing back, so After a couple of weeks I called again. They said the tech that took pictures had been in a car wreck after he left here and the pictures were lost. So they sent the tech back to take more pictures. A couple of weeks went by and I called again. In this conversation the person told me the pitch is off on the gutter and I would need to have a downspout installed. I told him the home is 40 years old and has never had a downspout there and the gutter had worked. ( this is a porch cover that is 15' tall or more with columns) a downspout would look aweful in this situation. In the contract it is written out by Mr. T that gutter pitch will be adjusted. Time went by again with no response. I called again on 9/5/17 or 9/6/17. This time the person told me the complaint had been closed. So she took my information and said a service Manager would call me shortly. This is 9/19/17 and NO ONE has called. I called this morning to find out what is going on and the person on the phone said she would have some one call me. Now there is a clog on the back of the house and the system is 3 months old.

I MADE REPEATED ATTEMPTS TO GET ACTION REGARDING MY GUTTERS AS YOU WILL SEE IN FOLLOWING LETTER. ALL ARE BROKEN, THE COMPANY INSTALLED THE ITEM
THE FOLLOWING,SENT TO THE COMPANY 8-26-17
I NEED TO UPDATE YOU ON MY TOTAL FRUSTRATION. I HAD LEAFFILTER GUARDS PUT ON MY HOME ON 8-10-17. IT RAINED ON 8-15-17 AND CAME OVER MY GUTTERS AND SOAKED AND POURED WATER IN ON MY WOODEN PORCH. I CONTACTED THE MAIN NUMBER (***) AND LEFT A MESSAGE FOR THE INSTALLER TO CONTACT ME BACK, BUT HE DIDN'T. SO SARAH W CONTACTED ME AND SHE SENT OUT A GUY NAMED JOSH. HE CARRIED A WATER HOSE OVER TO THE GUTTERS AND TOLD ME THAT THEY HAD TO BE WET DOWN GOOD BEFORE THEY COULD WORK. BY THIS TIME, I HAD ALREADY HAD A HARD RAIN 3 TIMES AND FLOODED MY PORCH. I CONTACTED SARAH AND INFORMED HER OF WHAT JOSH HAD SAID, AND SHE LET ME KNOW, THAT SHE HAD NEVER HEARD OF THAT EITHER. SINCE THEN WE HAVE BEEN HAVING SOME HARD RAINS AND MY PORCH GETS FLOODED, AND MY CHAIRS GET WET, THIS IS WORSE THAN IT WAS BEFORE I HAD THE LEAF FILTER INSTALLED. I HAVE CONTACTED SARAH W 8-17-17 @ 2 O'CLOCK, NO ANSWER, CALLED AGAIN 2:30 AND SHE RETURNED MY CALL. SHE SAID SHE HAD TO CHECK SOMETHING AND WOULD CALL BACK, BUT NEVER DID. I CALLED HER AGAIN ON THE 18 @ 9:30 AND TOLD HER I WANTED MY MONEY BACK, AFTER THAT, SHE INFORMED ME THAT HER BOSS WOULD CALL ME, (I THINK HIS NAME WAS DAMON, UNSURE) AND HE TOLD ME THAT HE HAD A GOOD WORKING CREW AND HE WOULD SEND THEM RIGHT OUT TO MAKE THINGS GOOD. I HAVE NOT SEEN OR HEARD FROM ANYONE SINCE THAT TIME. I FEEL STRONGLY THAT I HAVE LIVED UP TO MY OBLIGATIONS OF THE CONTRACT, BUT THE CONTRACT HAS BEEN BROKEN BY YOUR COMPANY. THEREFORE, I AM PUTTING IT IN WRITING THAT I WANT MY MONEY BACK PER YOUR GUARANTEE. I AM 86 YEARS OLD AND THOUGHT THIS WAS A PERFECT SOLUTION FOR ME, BUT I HAVE HAD NOTHING BUT PROBLEMS WITH IT SINCE THAT TIME. I NEED TO HIRE A PROFESSIONAL CREW TO COME OUT AND CORRECT THE PROBLEM. I AM VERY UPSET. IF NO SOLUTIONS ARE FORTHCOMING, I WILL HAVE MY DAUGHTER TO WRITE THE Revdex.com AND CONTACT ALL INTERNET SERVERS AND POST THIS LETTER AND RATE AS 1 STAR REVIEW.

8-26-17 @ 11:45, THE REGIONAL MANAGER CONTACTED US. HE ASSURED US THAT WE WOULD RECEIVE A CALL ON MONDAY WITH A SCHEDULED REPAIR NO LATER THAN WEDNESDAY 8-30-17.

8-28-17, MOM WAS IN AND OUT. NO MESSAGES ON HER PHONE FROM THIS COMPANY.
8-29-17, MOM @ HOME, NO CONTACT.

8-30-17, NO-ONE CALLED AND NO-ONE CAME.

FOLLOWING LETTER SENT:
This is the 31 of August
Sarah W since I made the contract with you I am holding you respond able in getting my money back for those no good leaf filter you had installed on my house
Now if I don't hear from you by four this afternoon I will treat it as a scam and reporter it as so to the Revdex.com and let Facebook know this and I am sure they will remove your add there.
I no longer want to talk to anyone on the phone I called your Boss like you ask and he promised me he would have someone to come right out and fix the problem and no one came out, then I sent an email 8-26-17 and the distant manager said they would call Monday 28 and have everything fixed by this Wednesday the 30
And no call or no one came out so again I am asking you for my money back I no longer want to hear anything from you except saying you will refund my money, please no more excuses just refund my money,
At four o clock if I don't hear from you saying my money will be refunded I will begin my calls,

THE ABOVE LETTER WAS SENT TO SARAH W AT 8:15 AM 8-31-17. LATER MOM RECEIVED A CALL FROM SARAH'S BOSS (DAMON?) AND HE SAID HE WANTED TO COME OUT AND SEE WHAT THE PROBLEM WAS. MOM DIDN'T TRUST HIM, BECAUSE HE WAS THE SAME ONE THAT PROMISED TO SEND A CREW OUT TO FIX THE PROBLEM EARLIER. SO SHE TOLD HIM NO, NOT UNLESS HE BROUGHT SOME MONEY FOR ALL THE TROUBLE SHE HAS HAD. HE SAID, WELL HE WOULD CHECK INTO IT.

THE INSTALLER WAS PROVIDED BY THIS COMPANY, THERE IS NO PROBLEM WITH THE DRAIN SPOUTS, I HAVE HAD THIS INVESTIGATED. THE LEAKAGE WILL COME IN OVER 3 FEET ON MY PORCH AND BELONGINGS, AND THEY WILL NOT FIX IT OR RETURN MY MONEY. I AM VERY DISSATISFIED.

Improperly installed gutters/leaf filters allowing buildup of debris on filters causing rainwater to run over top of gutters instead of into them.
First Problem Date: May 30th 2017
Installation & Purchase Date: March 9th 2017
Work order number: CHA-XXXXX
Sales Rep:***
Payment Amount: $2150
Payment Method: check

The following is to the best of my memory. I wish that I had kept a log of call and response dates.

We have called Leaf Filter several times and so far no fix.

We called and were told someone would call us the next day. No one did.

We waited a few days and called and were told someone would call by the end of the week. We got a call, and the caller made an appointment. A man came out, took a couple of pictures, pounded on the gutters to shake the debris off. He then said he would send a report and we would hear from someone soon. After a couple of weeks we still hadn't heard anything. He gave me his business card with his email address so we could send additional pictures. We sent the pictures.

We called again and were told someone would call us by the end of the week. No one did.

It seems we called one other time but cannot remember for sure.

A complaint was sent to Leaf Filter on May 30th.

On June 22nd or 23rd I contacted Leaf Filter with an Email through the Leaf Filter website. I received the following back:

"This email confirms that we have received your request to contact LeafFilter Gutter Protection's Service and Support team.
We apologize if you are having concerns with your gutter protection system. With over 90,000 customers, each and every homeowner's satisfaction is important to us. Your request has been forwarded to our Service Department and we will reach out to you as soon as possible.
Thank you,

LeafFilter Gutter Protection"

After receiving the above email, I called and talked to LeafFilter; they said someone would call back but nobody did.

I called two or three more times and was told some one would call. And, no one called. Finally someone called and made an appointment to come out. He showed up and loosened some screws but, we didn't think it would be a fix. The gentleman said he would talk to some people and come up with a solution and call back. He did not call back.

We called again and got the same statement that someone would call. After more calls to Leaf Filter, someone (Brian, I think) called and made an appointment to come out and fix the problem on Friday July 14, 2017. On the 13th he called and said he couldn't make it on that date and wanted to reschedule on Monday the 17th and we agreed to that. No one from Leaf Filter showed up or called.

On Tuesday, July 18th, we called Leaf Filter; they said they would contact a crew and call back.

On Wednesday morning we had not yet received a call. I called Leaf Filter about 11:00am, asked to speak with Tosha, as she was the person I talked to yesterday. Was put through to her voice mail and left a message.

Wednesday, July 19th - about 1:20pm: we got a call from Leaf Filter saying Brian would be in Kingsport on Friday, July 21st, on a job and would come to our house after he finished that job. I asked what time? He replied that he didn't know.

Friday, July 21st, 5:15pm. No show, no call from Leaf Filter. Another day waiting for Leaf Filter wasted.

July 27th, still have not received call from Leaf Filter nor have they showed up to fix the gutters. I called again; the lady took my information and said someone would call back. August 7th at 4:00pm and no one has called.

We have pictures available, if needed.

Leaf Filter's owner and address:
Owner: ***
Headquarters
1595 Georgetown Rd. Hudson, XXXXX United States

Product did not perform as sales agent presented. Service calls were not able to remedy the issue.
On January 28th, 2017 the Leaf Filter system was installed on our home at the purchase price of $5,283.00. The sales rep *** stated in his presentation that all employees pass criminal background check and that all down spouts and drains would be cleaned and the gutters would be sealed to prevent leakage. We later found out that Mr. is currently on the ***). After the first rain, we had massive amounts of water overflowing in several places and noticed that one of our downspouts was clogged. We attempted numerous times to have this issue corrected and despite many service calls, we are still experiencing the ongoing issues. I have spoken with*** and he refuses to issue a refund.

Project completion date, set by the company, has passed *** is still unfinished. Company is not returning calls or responding to my growing concerns.
On May 30, 2017, one of Leaf Filter's Commercial Acct. Mgrs., Chip ***, gave me an estimate to install their product. I agreed to the estimate quote ($***) and the timeline for completion. Chip state the job would be finished in 1 day and that "... in all my years of working with the company I've only known of one time that we couldn't finish an installation in 1 day".
The next day, May 31st, two workers arrived at 9 am to begin gutter protection installation process. They left at 5pm that same day stating they did not have a tall enough ladder to complete the job. Before leaving, the two workers insisted that I sign all paper work stating that the job had been completed to my satisfaction. I was not comfortable signing so they contacted their supervisor. I spoke to their supervisor by phone before they left. He assured me that someone would be there the next day (Jun 1st) to complete the job. Reluctantly, I signed the papers.
Three phone calls (two to customer service & one to Chip ***) and 16 days later, on Jun 15th, someone finally returned to my home at 12:15 pm to complete the job. One hour later, the worker informed me that he too did not have a tall enough ladder to safely complete the job. But, he said he would return later that same day with the proper equipment. It is Jun 18th and he has yet to return.
I contacted Leaf Filter's corporate offices in Cornelius, NC and Chip *** to give him/them a fourth opportunity to rectify the situation and complete the installation process only to be transferred to someone's voicemail. The job is still incomplete and the company has yet to respond to any phone calls I've made.

The details of the product I purchased and how it was financed are billeted below:

Product Name: Leaf Filter Gutter Protection
Price Quoted: $***
Purchase Date: May 30, 2017
Order #: ***
Payment Method: 60 mos 0% interest via***
Wells Fargo Acct. #: XXXXXXXXXXXXXXXX

I'm 70 yrs. old needed gutter cover to keep me from climbing 2.5 stories to clean gutters.Hired Leaf FIlter,water runs over gutters flooding property
We Contracted Leaf Filter on 3/7/2017. Job#CHAXXXXX Paid by Check $4068 to Rep. Craig *** The Rep. detailed verbally and in writing all involved with install and how it would be done step by step with all the guarantees. The very first rainfall, rain ran over my gutters in about 4-5 area flooding some of my grounds and front entrance way. From my windows I noticed only 1 to 2 inches of my gutter top were exposed, I have 6" wide 3.5 "deep gutters. Roof shingles covered majority of gutters. I called Rep. ***to explain and he stated it would cost me $2 a ft. for 300 feet to cut shingles ($600). I stated no where in his presentation or the paperwork was it anything stated about roof shingles. I asked why didn't installer tell me or call main office. He stated they should have stopped and called their office. I spoke to Rep. ***a 2nd. time and he stated that the installers had been fired. I then asked him, what does this do for my problem? He said he forwarded the problem to his superiors. Approx. 2 weeks later I received a call from a "Brian". He said he was calling about my gutters. I stated that they want to charge me $600 to cut shingles, He stated no we don't charge. He sent a service man the next day I showed him the problem areas he said he'd fix them. He cut a short row of shingles in the back over my deck. The cut is more wavy than the beach. He then said there's a problem with water from dormers so he rigged a piece of downspout pipe in 2 spots to my gutter to stop the down flow. What this accomplished was to split the water flow in two separate directions flooding my backyard and my deck. I have run off water in my driveway and spots in my front shutting the use of my front door and also flooding my front flower beds. I have lived in this house for 9 years and have never ever had an overflow problem with my gutters even in the heaviest storms. I have made several calls to this Brian with no response. Last time I talked to Rep. ***and told him I was proceeding further he stated, "YOU GOTTA DO WHAT YOU GOTTA DO". He said he would forward this to his main office. I have received zero contact regarding this problem. A problem I have never had until Leaf Filter was installed. This Rep. also never told he that I would have to keep the screens free from debris so it could receive rain water. I'm 70 years old, the purpose of installing Leaf Filters was for me to stop climbing ladders up 2 stories to clean gutters. Now I have to climb ladders to keep the Leaf Filter screens clean.