Ledger Resolutions LLC

Equity Auto Center Has contacted Lender and cancellations should post this week

To Whom It May Concern:This letter is in response to a complaint filed by [redacted] On August Mr [redacted] purchased a Nissan Sentra Mr [redacted] was given an opportunity to test drive and inspect the vehicle Mr[redacted] decided at that time to purchase the vehicle and signed a valid retail installment contractEquity Auto Centerdisclosed at time of sale that the vehicle he was purchasing was a Lemon LawBuy BackThe Nissan Sentra is not a Salvage Title as Mr [redacted] Claims Equity Auto Center had Mr [redacted] sign the appropriate disclosures Equity Auto Center also explained at time of purchase that we do not have a return policy and the contract is valid and binding to a lender of our choosingMr [redacted] contacted Equity and said he was not happy with his purchase so Equity Auto Center offered him a full refund on his purchase to be credited towards the purchaseof any other vehicle in our inventoryAt that time Mr [redacted] did not like any other vehicle and requested us to find him a specific vehicle that was more in the price range of the vehicle he purchased to this Equity agreedEquity has contacted Mr [redacted] on several occasions with different optionsand he has declined them all Equity Was informed by [redacted] that he purchased a Toyota at another dealer under his mothers name and just wanted to return the vehicle he purchase after driving itfor over daysEquity reminded Mr [redacted] that we do not have a returnpolicy The Offer to trade Mr [redacted] out of the vehicle still stands Mr [redacted] was explained that he is still responsible for making the payment to CaliforniaAuto Finance who will be servicing the loan until he decides on a vehicle or ifhe decides to keep it Mr [redacted] needsto understand that the trade in value of the vehicle will be affected by ware and tare and use of mileage Healso needs to understand that not paying on his loan will result in a repossession that will affect his credit Thank you for bringing this matter to our attention, please let us know if you need and further informationEquity Auto Center [redacted] ***

Thank you for your inquiry into this matter According to our business office this Gap will not be remitted do to customers canceling the Gap Policy shortly after purchaseThis Gap Policy was canceled and a full refund was issued to Wells Fargo Dealer Services in the amount of $ According to our dealer agreement refunds for any after market products must go to the financing institution that provided the loan unless loan was paid in full by customer This loan was still in processing when customer was trying to cancel the Gap Policy and no account number was issued Therefore dealer had to wait until lender finalized there records in order to accept any cancellations or credits that may need to be posted to that account Customer expressed urgency of cancellation and this process was explained on several occasions Thank you for your time I hope this helps

Equity Auto Center stands by its first response and will not give more then $

To Whom It May Concern: This letter is in response to a complaint filed by [redacted] Thank you for bringing this matter to our attention Equity Auto Center has looked into the matter and found the following Check# [redacted] was cut to Flagship Acceptance Bank and has cleared our account Dealer has not received the title to the Ford Fusion from Flagship Acceptance Bank at this time Dealer contacted lender and lender stated that the title could take from to week to receive A difference in payoff is due in the amount of to customer Mrs [redacted] can pick up a check at Equity Auto Center for the reimbursement amount or a check can be mailed out to herThank you

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved After speaking with [redacted] from Equity he is aware that I am truly dissatisfied with the company's treatment of my account This account went into default because they chose not to respond to my calls I expected a letter from the actual company that is "servicing" this account, and I have received none I expect that upon receipt of my check that will be in the mail tomorrow, Friday, May 22, 2015, I will immediately be mailed the deed to my car as promised Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to meHowever, your finance manager said he would mail the check to my home addressHe asked me to fill out the form with my addressIn addition, all the times I came to your office in Glendale (Equity Auto Center) or called, you never mentioned your agreement with [redacted] ***, which is new to meYour staff always said the check will be mailed to meTherefore, this was a miscommunication on your part and your staff made me waste much of my timeAt least, I deserve an apology!I checked with [redacted] and noticed that you mailed the check like you saidThe amount for refund was supposed to be $but it seems there was only deposited $on my loan accountThis is not a big deal, anywayI am satisfied with your responseHowever, please, it would be better next time to respond to customers' requests as soon as possibleThe fact that this simple matter took about months (From December to February 2016) resolve did not make me happy Regards, [redacted]

Best phone number to reach me: ###-###-#### // [redacted]

[redacted] [redacted] I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I have verified this this action and consider this complaint resolved Regards, [redacted] [redacted]

To Whom It May Concern: This Letter is in response to a complaint filed by [redacted] Thank you for bringing this matter to our attention Upon review Equity found the following Mrs [redacted] did not fulfill with her contractual obligation and giver Equity her $2,down payment Do to this the deal was not completed After several failed attempts at collecting the down payment the deal was terminated Mrs [redacted] may come in and reapply for alone at any time Please let us know if there is any further information you may need At this time Equity Auto Center considers this complaint to be resolved Equity Auto Center [redacted] ***

To whom it may Concern Thank You for contacting us regarding this complaint Equity Auto Center would not be able to give Mr [redacted] an accurate Fair Market Trade in Value without fist seeing the vehicle If Mr [redacted] would like to take his car into Equity Auto Center at our Phoenix store [redacted] Phoenix, AZ Equity Auto Center would be more than willing to give him a trade in value

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, Debra D [redacted]

I had been in contact with Californai Auto Finanace [redacted] [redacted] He was trying to verify from Management why they approved a loan a car that was financed with a branded titleI clearly was told that it was a buyback but based on what Equity explained to me was that it was a regular titleI would have never agreed to buy a car for over $12, that would only be worth $5,My bank denied my loan solely because of the branded title.I also went to the Nissan Dealer to try to do a trade in and the Owner of [redacted] told me that I got screwed.I would need to buy a new car and maybe with rebates I will not be upside down as much Guillermo “Memo” Dominguez, CRCRSupervisor - Cash Posting/ Customer Service/ Support Services [redacted] ** [redacted] [redacted]

Thank you For Bringing this matter to our attention Equity Auto Center has resolved the issue

Thank you for bringing this matter to our attention Equity Auto Center could not pull up you information and requires additional information to process your complaint Pleas provide complete VIN#, and co applicants on the purchase and a correct phone#, current phone# has to many numbers

To who it may concern; This letter is in response to a complaint filed by [redacted] Thank you for bringing this matter to our attention Equity Auto Center has looked into this matter and found the followingMr [redacted] purchased a Nissan Altima on 5/31/ from Equity Auto Center Equity Auto Center fully disclosed to Mr [redacted] that the car he was purchasing was a Lemon Law Buyback and has all the appropriate disclosure signed by MrDominquez to prove itPlease see attached copiesMr [redacted] states that he purchased a salvage title and is wrong Mr [redacted] purchased a “Lemon Law Buyback” not a salvage title that is a completely different thing The Vehicle he purchased had a month 12,mile warranty from Nissan North America Inc Please see attached copies There are some credit unions and banks that will finance Lemon Law Buybacks As to the interest rate, Mr [redacted] was given the interest rate he qualified for at time of purchase based on his creditEquity Auto Center is willing to give Mr [redacted] KBB Trade in Value for the vehicle witch should be way more than $2,Dollars toward the purchase of another vehicleEquity Auto Center will also match the interest rate of the credit union of 4.5% on approved credit Please let us know if there is any further information you may need Equity Auto Center considers this matter to be resolved

To Whom It May Concern: This is a response to a complaint filed by Debra D [redacted] complaint# [redacted] Thank you for bringing this matter to our attention Equity Auto Center has looked into this matter and found the following Warranty for Debra D [redacted] for *** [redacted] has been activated Customer may contact [redacted] at 1-800- [redacted] for assistance if processing a claim Please let us know if there is any further information you may need Equity Auto Center considers this matter to be resolved Equity Auto Center W Glendale Ave.Glendale, AZ

Tell To whom it may concern; This letter is in response to a complaint filed by [redacted] Thank you for bringing this matter to our attention Equity Auto Center has looked into the matter and found the following Equity Auto Center sells used cars and they cannot be in perfect condition Equity try’s to sell cars that are in the best working condition, to the best of our ability Equity does give customer the opportunity to inspect and drive the cars before purchasing.This is the first time Equity heard that Mr [redacted] had an issue with the car he purchased We were never given the chance to inspect the vehicle before Mr [redacted] took matters into his own hands.Our store policy is that before we can approve any repairs for a customer vehicle The customer must bring the vehicle to our store so we may inspect and deduce what mechanical repairs are required Since Mr [redacted] has already completed repairs Equity Auto Center is willing to give Mr [redacted] a good faith reimbursement of $DollarsMr [redacted] may contract Equity Auto Center at [redacted] to schedule a time to pick up his reimbursement us why here

Thank you for bringing this matter to our attention After review of this account, Equity found that this matter has been resolved The lender has cashed a check from the dealer and told us it could take up to weeks for the account to post as paid for the customer

To Whom It May Concern: This letter is in response to a complaint filed by [redacted] Thank you for bringing this matter to our attention Equity Auto Center has reviewed the account and finds the following Check# [redacted] was made out to Wells Fargo Dealer Services and has cleared our account Thank you