LeftLane Sports

Unfortunately, a price on a shoe was temporarily marked incorrectlyAs such, we let the customer know about the issue and offered a new highly discounted price due to the inconvenience (far lower that any other retailer currently selling this product)Unfortunately, we are unable to sell the shoes at the price incorrectly listed Our pricing error policy can be found in our Term of Use policy under Typographical Errors (http://gearup.active.com/terms_of_use.aspx)All customers agree to this policy when joining our siteWe sincerely apologize about this issue and the inconvenience that it has cause our customerOur offer of the new discounted price still remains open for the customer Please let us know if we can help further in any wayThank you

I recently purchased a couple pairs of shoes from LeftLane, despite having read some negative reviews about the company (I already owned a pair of the shoes and loved them, and LeftLane was the only outlet I could find that had more.) My dealings with LeftLane were great The order arrived within three days, and when I discovered that the shoes didn't fit quite right, the return process was easy and I received a credit within a week of mailing the return I wouldn't hesitate to order from them again

Hello,We apologize about this situationAs stated, however, we have not charged your card and have not collected any money from the credit card companyAs such, if you are still seeing a charge on your card, you will need to contact your credit card company directlyThey would be responsible for adjusting any charges going forward since we have released the hold on the funds several days agoFeel free to use this message in correspondence with the credit card company as additional proof that we are not holding any funds.Thank you,LeftLane Sports

Hello, We apologize about this situationAs stated, however, we have not charged your card and have not collected any money from the credit card companyAs such, if you are still seeing a charge on your card, you will need to contact your credit card company directlyThey would be responsible for adjusting any charges going forward since we have released the hold on the funds several days ago Feel free to use this message in correspondence with the credit card company as additional proof that we are not holding any fundsThank you, LeftLane Sports

Unfortunately, a price on a shoe was temporarily marked incorrectlyAs such, we let the customer know about the issue and offered a new highly discounted price due to the inconvenience (far lower that any other retailer currently selling this product)Unfortunately, we are unable to sell the shoes at the price incorrectly listed Our pricing error policy can be found in our Term of Use policy under Typographical Errors (http://gearup.active.com/terms_of_use.aspx)All customers agree to this policy when joining our site.We sincerely apologize about this issue and the inconvenience that it has cause our customerOur offer of the new discounted price still remains open for the customerPlease let us know if we can help further in any way.Thank you

The website heavily advertises their generous return policyI thought that was great, and continued to shop theirI ultimately ordered a climbing harness I realized when it came that it wasn't what I neededAfter digging into the details of my order, I discovered that I couldn't return this item that was not what I needed FRUSTRATING And I get that a company doesn't want to take back climbing harnesses that could've been tampered with, but their approach to returns still feels deceptiveI would've liked to have been notified before I made the purchase that I wouldn't be able to return And I want my money backSo

Hello, We have filed a claim with UPS, which they initially rejectedWe are attempting to dispute this claim on behalf of the customerUnfortunately, since the package showed no signs of tampering, it is difficult to claim that someone opened the package and stole the productIt is also very rare that a UPS employee would steal a productFurther, we can assure the customer that our employees did not take the productThe returns area is under surveillance, and this item was not stolen or tampered with in our fulfillment center.We will continue to try to work with UPS, but we ask that the customer thoroughly search his residence for the sunglassesOur belief is still that there was an accidental error on the customer's part where the sunglasses did not make it into their original packaging.If the customer finds the glasses in the meantime, we are more than happy to set up another return label and have the product returned.Thank you,LeftLane Sports

Customer successfully unsubscribed himself from our emails using our unsubscribe link located on every email He unsubscribed himself on 4/and has not received any emails since Thank you, LeftLane Sports

Thank you for your patience in this matterUnfortunately, since this order shows that it was delivered to the address provided to us, we have to file a lost package investigation with UPSInvestigation generally take UPS roughly business days before they make a determination If UPS deems the package lost, we will refund the customer in full for this packageWe apologize about this delay on behalf of UPSIf there is anything else that we can do in the meantime, please let us knowLeftLane Sports

Thank you for your response LeftLane Sports posts an accurate return policy on the website We apologize if you were somehow mislead by the header graphic The header graphic is accurate since every USA order does qualify for free shipping The customer, however, has the option to take advantage of the free shipping or not by choosing to return for store credit or not The header graphic is a clickable link that outlines the entire policy The policy is re-stated several times to ensure that no confusion occurs
Again, LeftLane Sports apologize for any mis-communication and has reduced the cost of the customer's return label in order to help resolve the matter
Thank you

I just want to say that when I ordered pairs of socks I know for a fact that I entered a medium in my orderbut when I received my order there was pair of smalls in the box instead when I called to tell them the customer service rep insisted I ordered small so when I told her to just replace the small with medium she informed me they were all out of medium THE reason they sent me small was because they were all out of medium and probably figured I wouldnt bother to send them back for a refund I just had to pay shipping to ship them back and we'll see if I ever get my refundi will be calling the company and complaining and the Revdex.com as wellI order sporting goods all the time on line, I am a personal trainer and I will never order from this company ever again

Hi J***,Thank you for your inquiryWe apologize for any confusion regarding this order While the vast majority of items on our site are returnable, there are some items that are not eligible to be returnedIn this case, the bike was not returnable and was marked as such on our site prior to
checkoutThis information was displayed on the product page and in the cartYour order was placed on 3/and was transmitted to the manufacturer for shipping directly to youUnfortunately, you reached out to cancel your order days later on 3/Since it had been days, we were unable to reverse or cancel the order.We apologize about this issueAt this time, we cannot accept a return on this order.If there is anything else that we can do for you, please do not hesitate to ask.Thank you again,LeftLane Sports

Hi J***,I apologize if this did not appear clear to youWe put this information on the product page "returns" tabWe also display this on the cart page under each item, as well as on the final checkout pageSince this item was shipped directly from the manufacturer, we are unable to return it.We apologize for this inconvenience.Thank you,LeftLane Sports

I was watching a few items and was thrilled to get a Black Friday coupon, which I thought would help me purchase what I wanted I left my cart to deal with real life issues When I returned to the website to purchase the same items, all of them had jumped up in price to make up for the Black Friday coupon This kind of behavior is supposed to be illegal If you don't want to run a real sale, you should just give less of a coupon, or some kind of thing you are actually willing to give a real discount on

I have purchased clothing from LeftLane Sports timesMy items always arrived fast, well packagedPricing is reasonable, very good on sale items

I placed an order on May
The order has still not been picked from their inventory
On May will not be picked until may and not sure when it will be shipped
I contacted the company to cancel this order and they refused to do so
I don’t want this order this time frame is way to long

I was watching a few items and was thrilled to get a Black Friday coupon, which I thought would help me purchase what I wanted I left my cart to deal with real life issues When I returned to the website to purchase the same items, all of them had jumped up in price to make up for the Black Friday coupon This kind of behavior is supposed to be illegal If you don't want to run a real sale, you should just give less of a coupon, or some kind of thing you are actually willing to give a real discount on

In regards to this complaint, the customer's order was not delivered because she supplied us with an incorrect address through Amazon As such, the item was returned to us We offer the customer a full refund and the customer agreed to a full refund As such, we processed a full
refund for the customer
This issue should be resolved
Thank you,
LeftLane Sports

Left Lane Sports shipped my order to the wrong address, they have blamed it on PayPal and refuse to make changes to the order - because they won’t be guaranteed seller protection if they doQuite simply, all they have to do is cancel the order and resubmit, but they will lose a small exchange fee from PayPal if they doCongratulations on compromising customer service for a few bucks!! I paid extra money for shipping, would expect some level of service in returnVery disappointed, I recommend finding a more trustworthy seller

Complaint:
I am rejecting this response because:See previous email
Regards,
J*** ***