LeftLane Sports

I had placed an order via left lane sportsThey had charged my credit cardUpon waiting for over a week and a half, I had not received my productI then called the company back inquiring why I had not received my productThey stated that the billing information did not matchThey stated that they tried to contact me, which they did notWhile speaking with the person over the phone they were rude and not helpful and blamed the purchase problem on myselfI believe that there is a lack of customer care and service

I recently had to make a return and the saleslady, Lou, made it very easy and was friendly to work withThank you

leftlanesports.com advertises "No sweat day returns" on their website, yet somehow the product I ordered on their website was labeled "Non-returnable" on my order confirmation email Once I saw this on my order confirmation email, I contacted them by phone to have the ordered cancelled BEFORE they shipped it I was told the product I had ordered had already been shipped, even though I never received an email with tracking information, and the order could not be cancelled This to me is called advertising

Deceptive price match and lowest price guarantees. Customer Care reps are impotent and play games. Even executive management and company founders are crooked and unresponsive. Don’t buy from LeftLane, there are too many reputable companies.

Hi J[redacted],
I apologize if this did not appear clear to you. We put this information on the product page "returns" tab. We also display this on the cart page under each item, as well as on the final checkout page. Since this item was shipped directly from the manufacturer, we are unable to return it.
We apologize for this inconvenience.
Thank you,
LeftLane Sports

Hello, We have filed a claim with UPS, which they initially rejected. We are attempting to dispute this claim on behalf of the customer. Unfortunately, since the package showed no signs of tampering, it is difficult to claim that someone opened the package and stole the product. It is also very rare that a UPS employee would steal a product. Further, we can assure the customer that our employees did not take the product. The returns area is under surveillance, and this item was not stolen or tampered with in our fulfillment center.We will continue to try to work with UPS, but we ask that the customer thoroughly search his residence for the sunglasses. Our belief is still that there was an accidental error on the customer's part where the sunglasses did not make it into their original packaging.If the customer finds the glasses in the meantime, we are more than happy to set up another return label and have the product returned.Thank you,LeftLane Sports

Leftlane Sports claims easy returns, however they sell a lot of items that are non returnable and only show that on the invoice after delivered. Its easy to sell things at a discount when you are ripping off your customers. Shame on me for not checking the Revdex.com rating first. Luckily I am only out $30. I emailed the company, will see how it goes, but I have a feeling I know how this ends.

I disagree - the charge was confirmed by both my credit card company AND your company representative.  Further, this was handled very poorly on your end.  I now do not have adequate clothing to ski in.  It appears to me that your company produced a sale (for Presidents day) which it NO LONGER WISHED TO OFFER.This is deceptive, and extremely poor practice. [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed]
Complaint: 11146463
I am rejecting this response because:
Regards,
[redacted]

Hello,
 
We have filed a claim with UPS, which they initially rejected. We are attempting to dispute this claim on behalf of the customer. Unfortunately, since the package showed no signs of tampering, it is difficult to claim that someone opened the package and stole the product. It is also very rare that a UPS employee would steal a product. Further, we can assure the customer that our employees did not take the product. The returns area is under surveillance, and this item was not stolen or tampered with in our fulfillment center.
We will continue to try to work with UPS, but we ask that the customer thoroughly search his residence for the sunglasses. Our belief is still that there was an accidental error on the customer's part where the sunglasses did not make it into their original packaging.
If the customer finds the glasses in the meantime, we are more than happy to set up another return label and have the product returned.
Thank you,
LeftLane Sports

As stated by the business.
  This customer was refunded in full nearly a month ago on 3/4/15. Please let us know how we can help further. Have a great day! [redacted]- Member Support Team

Complaint: 11741709
I am rejecting this response because: The item was returned in the same packaging it was delivered in, using the UPS label provided by the client. If anything happened to this package it happened after it left my posesson and is now the responsibility of UPS or Left Lane Sports. I request a full refund for the product that was returned.
Regards,
[redacted]

I disagree - the charge was confirmed by both my credit card company AND your company representative.  
Further, this was handled very poorly on your end.  I now do not have adequate clothing to ski in.  It appears to me that your company produced a sale (for Presidents day) which it NO LONGER WISHED TO OFFER.
This is deceptive, and extremely poor practice. [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed]
Complaint: 11146463
I am rejecting this response because:
Regards,
[redacted]

Customer successfully unsubscribed himself from our emails using our unsubscribe link located on every email.  He unsubscribed himself on 4/15 and has not received any emails since.
 
Thank you,
LeftLane Sports

I recently purchased a couple pairs of shoes from LeftLane, despite having read some negative reviews about the company. (I already owned a pair of the shoes and loved them, and LeftLane was the only outlet I could find that had more.) My dealings with LeftLane were great. The order arrived within three days, and when I discovered that the shoes didn't fit quite right, the return process was easy and I received a credit within a week of mailing the return. I wouldn't hesitate to order from them again.

The customer in question unfortunately failed to read our return policy which is located in 3 separate areas throughout the site: In a pop-up in our main header, on the return policy page, and on every single product page.  We apologize if the customer felt mislead in any way, however, our...

policy is clearly stated in numerous pages in large bold print.  We offer our members one of the most lenient return policies in the industry by providing a 90 day return window, free returns if the customer chooses store credit or the ability to return the item for a refund and use a low cost pre-paid return label.
 
As an attempt to help the customer, we reduced the price of our return label even further since she requested to return the item for a refund.  At this time, we have done all that we can for the customer.  
 
Thank you,
LeftLane Sports

Hello,
 
Thank you for your message. Upon delivery of this return to our fulfillment center, we inspected the package per our normal procedures. Upon opening the box, it contained the sunglasses' original packaging (a sunglass box), but no sunglasses were inside.  We...

inspected the box for any tampering, but none was visible. It is our belief that the customer made a simple error and forgot to include the sunglasses in the package.We kindly ask that the customer search his house to see if he can find the sunglasses. We will still except this return when the customer is able to return the physical merchandise.
Please let us know how we can help further.
Thank you,
LeftLane Sports

Unfortunately, a price on a shoe was temporarily marked incorrectly. As such, we let the customer know about the issue and offered a new highly discounted price due to the inconvenience (far lower that any other retailer currently selling this product). Unfortunately, we are unable to sell the shoes...

at the price incorrectly listed.  Our pricing error policy can be found in our Term of Use policy under Typographical Errors (http://gearup.active.com/terms_of_use.aspx). All customers agree to this policy when joining our site.We sincerely apologize about this issue and the inconvenience that it has cause our customer. Our offer of the new discounted price still remains open for the customer. Please let us know if we can help further in any way.Thank you.

Complaint: 11398573
I am rejecting this response because:IF it was stated that the item was non-returnable, it was not CLEARLY specified.
Regards,
J[redacted]

Thank you for your patience in this matter. Unfortunately, since this order shows that it was delivered to the address provided to us, we have to file a lost package investigation with UPS. Investigation generally take UPS roughly 8 business days before they make a determination.  If UPS deems...

the package lost, we will refund the customer in full for this package.
We apologize about this delay on behalf of UPS. If there is anything else that we can do in the meantime, please let us know.
LeftLane Sports

Unfortunately, a price on a shoe was temporarily marked incorrectly. As such, we let the customer know about the issue and offered a new highly discounted price due to the inconvenience (far lower that any other retailer currently selling this product). Unfortunately, we are unable to sell the shoes...

at the price incorrectly listed.  Our pricing error policy can be found in our Term of Use policy under Typographical Errors (http://gearup.active.com/terms_of_use.aspx). All customers agree to this policy when joining our site.
We sincerely apologize about this issue and the inconvenience that it has cause our customer. Our offer of the new discounted price still remains open for the customer. 
Please let us know if we can help further in any way.
Thank you.