I think that they overstate the amount of money you would save in order to make their offer seem really good After I thought about it I am not sure that the expenditure of money is financially responsible They need to present a true picture, not overstated to get you to sign
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint [Provide details of why you are not satisfied with this resolution.]We have had one conversation with LGI since this complaint was filed. LGI was not agreeable to and unwilling to refund *** Bank their money charged to myself and my *** on *** *** ***. LGI has not contacted us to mediate or offer another solution to this problem since that one phone conversation was held.The LGI/*** representatives presenting the information at the meeting on *** *** *** in *** **clearly did not let potential clients know that they were signing two entirely different contracts. When we explained to them we did not have paid in full timeshares to "trade in" or "exchange" for an opportunity to purchase a points vacation program....the door was opened for the LGI/*** representatives to explain to us that we did not need paid in full timeshares to be a part of the points program. It would have been very easy to understand if they had said to us "You do not need paid in full timeshares to be a part of the points program".Instead, we unknowingly signed two different contracts, and left the meeting thinking we still needed to give them the "paid in full" timeshares we did not have, and still do not have to complete this agreement. The LGI/*** representatives did not want potential clients to engage in discussing the value of timeshares given or traded to them in exchange for a points program. Presenting the information as separate agreements would have certainly caused clients to ask "What are you offering us for taking our paid in full timeshares off our hands?" This question was never asked at the meeting because we were led to believe paid in full timeshares allowed us access to the points vacation program. This was never the case as we found out months later after complaining to our credit card company that we had been deceived into signing contracts for credit cards.LGI need to refund *** Banks their money. We have not used the credit cards charged to us and have cancelled the cards through *** Bank. We have not attempted to use the points program. We will not use the points program, and should not be forced to pay *** Bank for a program we do not want and will never use. Failure to disclose information or explain to potential clients information about products or services if this information is needed to make an informed decision is against the law. Regards,
*** *** *** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me.
*** ***
They told us they were from RCI and got us to come for a free dinner and would give us information on how to get rid of our two timesharesInstead we got a high pressure sales presentation and they kept saying we had to stay for dinner which they kept pushing backThey said they would sell one timeshare for us, and somehow got to buy another oneTheir theory was instead of two timeshares we would have one with a lower maintenance fee, now we have three
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this
proposed action would not resolve my complaint Complaint #*** This is an update to this complaint. Do not assume that it has been resolved, because it hasn’t LGI called us by telephone to discuss this complaint. We explained to them why monies acquired on this agreement should be returned. It was explained to me that we had signed agreements and nothing could be done because of what we had signed. I explained to LGI that failure to disclose information at the meeting we attended caused us to sign contracts we otherwise would not have signed. I did offer to consider a proposal to refund my ***’s credit card agreement charges, so that LGI could deal directly with me. LGI has not responded to this proposal, and no other counter offer has been discussed LGI responded to the Revdex.com that they were gathering and reviewing documents and would respond to mediation. When I read this, I thought that LGI would get back in touch with myself or the Revdex.com, this has not happened My request as of this memo, is that LGI refunds both credit card payments for failure to disclose information that would caused my *** and myself to avoid signing contracts. If the entire presentation involved signing “separate agreements” to resolve ourselves of ‘paid in full’ timeshares, and had nothing to do with simply buying into another timeshare program, questions would have been different and a different decision would have been made Regards, *** ** ***
Regards,
Our management team has contacted the customer and has addressed their concerns of the maintenance fees we agreed to pay on her behalf We have provided her with the mailing address to send us the documentation needed to pay these fees as agreed upon Please contact us with
for any information needed
Spoke with the client at length today regarding her accountwe have discussed a few possible corrective actions and agreed to converse again on Thurs2/**/
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint I received two calls from, Dan F* and JustinIn Dan's call, (which lasted approximately minutes) he stated that I hadn't contacted anyone at the company about the issueI told him I spoke with Derek F*, Susana E*** and Doug M*** about this company being fraudulentDan continued stating that the company and contract were legit, but I refuted thatI also stated that I have a text message which I sent to MrF* expressing him being a cohort to stealing from people with the lies LGI tells people He was trying to justify the legitimacy of the company and convince me to keep the contract, which I said noI told him that LGI needs to honor the dispute for AMEX and refund my $Then I hung up.
In Justin's call via voice mail message (I wouldn't answer the call), he said, they are going to honor my request to cancel the contract (that he will put it in writing and send a letter to the email on file), left a plead for me not to proceed with any type of additional complaints against the company and asked that I share the text message between MrF* and IThough he makes mention of cancelling the contract, he doesn't say that LGI will be reversing the charge to the AMEX card or refunding me the $charge made to my bank of america card, which has now been closed due to their practices of not honoring my disputeA check will suffice.
I will not consider this complaint closed until the above requests have been fulfilled and I can verify with AMEX that there aren't balances on file on my accountI don't trust them
Regards,
*** ***
We have made sure that all of our contracted telemarketers are aware of your complaint and have double checked to make sure you have been removed from marketing in any mannerYour involvement with II should have automatically removed you from any solicitation regarding our products (as we do not
offer II)We are currently researching how such a tremendous error could have been made as it would have been of no benefit to either client or LGI for you to attend our presentation (the only benefit would be to the marketing company as we would have had to pay for your meeting)! In addition we have now added additional criteria to all of our vendors to ensure this does not repeat itself.
Thank you for taking us to task; as it has made us aware of a hole in our system that we didn't know existedWe would like to send you a restaurant.com gift card for your trouble (if you would accept it)Please call me directly at *** *** *** if their is any other way in which I can be of service
Apologetically,
*** ***
Director of Customer Care - LGI
*** *** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint I will respond to later message.
Regards,
We use a outside agency to handle our appointment setting for existing owners and they have very strict guidelines as to how to engage a "number change" or "wrong number" situationI have already contacted the responsible party to stop it from happening againWherever there was a breach in
operating procedure , the offending party will be dealt with to the fullest extentWe are sorry for the aggravation and would look forward to the opportunity to compensate the consumer with a gift card for the dining establishment of their liking
Sincerly,
*** ***
*** *** *** *** **
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me with the conditions set forth on both attachments LGI, is to sign my agreement and notarize itSend the original document with signature to my home address which you have on fileThe original signed settlement agreement will be sent via fed ex todayThank you, ***
we have actually agreed to a settlement amount greater than requested as we feel the distributor may not have covered the terms and conditions as thoroughly as we would have expectedWithin days of receiving our signed settlement offer we shall issue a refund in full
LGI has spoken with this client in an attempt to review and resolve all issuesLGI has offered to assist the client in using the purchased program, help with reservations and reassured them that we are available to them at *** Monday thru Friday from 9-CST to answer any questions
and assist with booking travelLGI has reviewed all contract documents, cancellation policies, emails, voice mails, and voice recording documentations with the client and have verified receipt of all ownership and membership materials
This deal has already been refund via check two days before this complaint was received (see *** number below) Should I assume that the libelous complaint about the "scam" company will be retracted?
*** *** *** #
rgb(57, 128, 195)"> *** *
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***,
and have determined that this proposed action would not resolve my complaint [Provide details of why you are not satisfied with this resolution.]Given my frustrations to date, I am not willing to "accept" the response until my Rewards MasterCard with *** has a balance of $(I mailed a check days ago; so far balance still shows--not surprising given the Christmas mail rush) and thus my future interest exposure is ended.Let me add that the phone call I received from *** ** LCI was very cordial, and he offered to pay the interest for months. As I would have paid the balance at the beginning had I known interest would begin, I do not feel LCI should have any liability beyond the interest already paid. But until I have confirmation of $balance, I am not willing to have the case closed.In short, when the agreement with LCI materializes and my card balance has been eliminated I will indeed feel that the confusion has been reasonably resolved and agree to close the case. That has not yet happened.Thank you for your support in this matter
Regards,*** ***
I think that they overstate the amount of money you would save in order to make their offer seem really good After I thought about it I am not sure that the expenditure of money is financially responsible They need to present a true picture, not overstated to get you to sign
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint [Provide details of why you are not satisfied with this resolution.]We have had one conversation with LGI since this complaint was filed. LGI was not agreeable to and unwilling to refund *** Bank their money charged to myself and my *** on *** *** ***. LGI has not contacted us to mediate or offer another solution to this problem since that one phone conversation was held.The LGI/*** representatives presenting the information at the meeting on *** *** *** in *** **clearly did not let potential clients know that they were signing two entirely different contracts. When we explained to them we did not have paid in full timeshares to "trade in" or "exchange" for an opportunity to purchase a points vacation program....the door was opened for the LGI/*** representatives to explain to us that we did not need paid in full timeshares to be a part of the points program. It would have been very easy to understand if they had said to us "You do not need paid in full timeshares to be a part of the points program".Instead, we unknowingly signed two different contracts, and left the meeting thinking we still needed to give them the "paid in full" timeshares we did not have, and still do not have to complete this agreement. The LGI/*** representatives did not want potential clients to engage in discussing the value of timeshares given or traded to them in exchange for a points program. Presenting the information as separate agreements would have certainly caused clients to ask "What are you offering us for taking our paid in full timeshares off our hands?" This question was never asked at the meeting because we were led to believe paid in full timeshares allowed us access to the points vacation program. This was never the case as we found out months later after complaining to our credit card company that we had been deceived into signing contracts for credit cards.LGI need to refund *** Banks their money. We have not used the credit cards charged to us and have cancelled the cards through *** Bank. We have not attempted to use the points program. We will not use the points program, and should not be forced to pay *** Bank for a program we do not want and will never use. Failure to disclose information or explain to potential clients information about products or services if this information is needed to make an informed decision is against the law. Regards,
*** *** *** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me.
*** ***
They told us they were from RCI and got us to come for a free dinner and would give us information on how to get rid of our two timesharesInstead we got a high pressure sales presentation and they kept saying we had to stay for dinner which they kept pushing backThey said they would sell one timeshare for us, and somehow got to buy another oneTheir theory was instead of two timeshares we would have one with a lower maintenance fee, now we have three
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this
proposed action would not resolve my complaint Complaint #*** This is an update to this complaint. Do not assume that it has been resolved, because it hasn’t LGI called us by telephone to discuss this complaint. We explained to them why monies acquired on this agreement should be returned. It was explained to me that we had signed agreements and nothing could be done because of what we had signed. I explained to LGI that failure to disclose information at the meeting we attended caused us to sign contracts we otherwise would not have signed. I did offer to consider a proposal to refund my ***’s credit card agreement charges, so that LGI could deal directly with me. LGI has not responded to this proposal, and no other counter offer has been discussed LGI responded to the Revdex.com that they were gathering and reviewing documents and would respond to mediation. When I read this, I thought that LGI would get back in touch with myself or the Revdex.com, this has not happened My request as of this memo, is that LGI refunds both credit card payments for failure to disclose information that would caused my *** and myself to avoid signing contracts. If the entire presentation involved signing “separate agreements” to resolve ourselves of ‘paid in full’ timeshares, and had nothing to do with simply buying into another timeshare program, questions would have been different and a different decision would have been made Regards, *** ** ***
Regards,
Our management team has contacted the customer and has addressed their concerns of the maintenance fees we agreed to pay on her behalf We have provided her with the mailing address to send us the documentation needed to pay these fees as agreed upon Please contact us with
for any information needed
Spoke with the client at length today regarding her accountwe have discussed a few possible corrective actions and agreed to converse again on Thurs2/**/
I have spoken to *** *** and we have mutually agreed that LGI shall reimburse the interest already paid*** ***
***
Revdex.com:
* and JustinIn Dan's call, (which lasted approximately minutes) he stated that I hadn't contacted anyone at the company about the issueI told him I spoke with Derek F
*, Susana E*** and Doug M*** about this company being fraudulentDan continued stating that the company and contract were legit, but I refuted thatI also stated that I have a text message which I sent to MrF
* expressing him being a cohort to stealing from people with the lies LGI tells people He was trying to justify the legitimacy of the company and convince me to keep the contract, which I said noI told him that LGI needs to honor the dispute for AMEX and refund my $Then I hung up. 
* and IThough he makes mention of cancelling the contract, he doesn't say that LGI will be reversing the charge to the AMEX card or refunding me the $charge made to my bank of america card, which has now been closed due to their practices of not honoring my disputeA check will suffice.
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint I received two calls from, Dan F
In Justin's call via voice mail message (I wouldn't answer the call), he said, they are going to honor my request to cancel the contract (that he will put it in writing and send a letter to the email on file), left a plead for me not to proceed with any type of additional complaints against the company and asked that I share the text message between MrF
I will not consider this complaint closed until the above requests have been fulfilled and I can verify with AMEX that there aren't balances on file on my accountI don't trust them
Regards,
*** ***
We have made sure that all of our contracted telemarketers are aware of your complaint and have double checked to make sure you have been removed from marketing in any mannerYour involvement with II should have automatically removed you from any solicitation regarding our products (as we do not
offer II)We are currently researching how such a tremendous error could have been made as it would have been of no benefit to either client or LGI for you to attend our presentation (the only benefit would be to the marketing company as we would have had to pay for your meeting)! In addition we have now added additional criteria to all of our vendors to ensure this does not repeat itself.
Thank you for taking us to task; as it has made us aware of a hole in our system that we didn't know existedWe would like to send you a restaurant.com gift card for your trouble (if you would accept it)Please call me directly at *** *** *** if their is any other way in which I can be of service
Apologetically,
*** ***
Director of Customer Care - LGI
*** *** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint I will respond to later message.
Regards,
We use a outside agency to handle our appointment setting for existing owners and they have very strict guidelines as to how to engage a "number change" or "wrong number" situationI have already contacted the responsible party to stop it from happening againWherever there was a breach in
operating procedure , the offending party will be dealt with to the fullest extentWe are sorry for the aggravation and would look forward to the opportunity to compensate the consumer with a gift card for the dining establishment of their liking
Sincerly,
*** ***
*** *** *** *** **
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me with the conditions set forth on both attachments LGI, is to sign my agreement and notarize itSend the original document with signature to my home address which you have on fileThe original signed settlement agreement will be sent via fed ex todayThank you, ***
we have actually agreed to a settlement amount greater than requested as we feel the distributor may not have covered the terms and conditions as thoroughly as we would have expectedWithin days of receiving our signed settlement offer we shall issue a refund in full
The client has retained an attorney, I have reached out to him and await a call to settle this matter in a mutually agreeable manner
LGI has spoken with this client in an attempt to review and resolve all issuesLGI has offered to assist the client in using the purchased program, help with reservations and reassured them that we are available to them at *** Monday thru Friday from 9-CST to answer any questions
and assist with booking travelLGI has reviewed all contract documents, cancellation policies, emails, voice mails, and voice recording documentations with the client and have verified receipt of all ownership and membership materials
This deal has already been refund via check two days before this complaint was received (see *** number below) Should I assume that the libelous complaint about the "scam" company will be retracted?
*** *** *** #
rgb(57, 128, 195)"> *** *
I agree to pay the MF's ; however the invoice did not attach
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***,
and have determined that this proposed action would not resolve my complaint [Provide details of why you are not satisfied with this resolution.]Given my frustrations to date, I am not willing to "accept" the response until my Rewards MasterCard with *** has a balance of $(I mailed a check days ago; so far balance still shows--not surprising given the Christmas mail rush) and thus my future interest exposure is ended.Let me add that the phone call I received from *** ** LCI was very cordial, and he offered to pay the interest for months. As I would have paid the balance at the beginning had I known interest would begin, I do not feel LCI should have any liability beyond the interest already paid. But until I have confirmation of $balance, I am not willing to have the case closed.In short, when the agreement with LCI materializes and my card balance has been eliminated I will indeed feel that the confusion has been reasonably resolved and agree to close the case. That has not yet happened.Thank you for your support in this matter
Regards,*** ***
We have agreed to allow the client to cancel his contractWe are awaiting the paperwork (from the client) to facilitate this process