I have attached a copy of the receipt for the MF's as agreedThis should conclude the satisfaction of our settlement ($*** already refunded as well).
Regards, *** ***
as agent of Leisure Getaways Incorporated
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me If they had responded earlier to our letter I would not have entered my complaintI truly do apologize for using the word scam but there is so much of this in the timeshare industry I was sceptical after receiving their letter stating (we thought) that they were not cancelling the dealI will be looking for the refund in the next day or twoThanks for your help.(also I said "might" be a scam)
We were told that they would sell our old time share but Justin said he couldn't and to put it on ***Were told we could use our points to take a cruise and the only out of pocket expenses would be to pay port fees and taxesWe tried to book a cruise were informed that it would cost $per personWe asked for our money back and of course they won't do thatSo now we are talking with an attorney to see if they can helpWe were invited to dinner and they letter said that they would sell our time share but instead we were trick into another time share
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
Thank you, it was a relief to see the payment was madeAnd thank
you for sending the confirmationI would appreciate it if you could also acknowledge
all the points we discussed such as; you would “cash in/rent/sell” my points of
30,that are expiring on 2/28/
Continue to work on getting me “OUT” of my *** TimesharePlease present
me with proposals firstI reserve the right to also investigate my options on
my own
I would also like it to be noted that I would not have
any further cost for the *** *** *** Timeshare and it would be
transferred out of my name no later than the end of
Regards,*** ***
Revdex.com:
This letter is to inform you that Leisure Vacation Network has carried out to my satisfaction the resolution it proposed for my complaint, filed on [redacted] and assigned ID [redacted].
Regards,
Leisure Getaways Incorporated agreed to refund 1/2 of the amount charged to my [redacted] and myself for the contracts signed on [redacted] with the LGI/[redacted] representatives.
Upon receipt of the refund, I will consider this case closed.
I will let the Revdex.com know when the check is received.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. Mr. R[redacted] has worked with us since the complaint was submitted and he has worked very diligently in ensuring our issues and concerns were addressed to our satisfaction. We are very grateful that we were able to come to a mutual agreement and if at all possible would like to retract this dispute.Thank you.
Sent: Tuesday, September 01, 2015 1:43 PMTo: Cc: Brett [redacted] <[redacted]Subject: #[redacted] FW: [redacted] - settled as agreed with client Good afternoon and we hope all is well. Please see correspondence below with customer [redacted], case #[redacted], showing we did reach a settlement in January 2015 shortly after the complaint was received. I do show on the report you recently sent to me that this one is "unresolved". Can we please get this one resolved. Thank you again for your time and help. Best Regards, Justin [redacted] Leisure Getaways Inc [redacted] Spring, TX 77386 [redacted] 866-611-9714 Fax www.lgiadvantageclub.com You will get all you want in life if you help enough other people get what they want. From: l[redacted] To: [redacted] Subject: [redacted] - settled as agreed with client Date: Tue, 1 Sep 2015 13:26:03 -0500
User:Brett[redacted] Date:1/14/20155:08 PM [Delete]
Comment:Paid [redacted] MF on my A[redacted] reference # [redacted]
User:Brett[redacted] Date:12/30/201411:06 AM [Delete]
Comment:submitted [redacted] rr
User:Justin[redacted] Date:12/22/201410:02 AM [Delete]
Comment:lmom returning call for them to call me.
User:Justin[redacted] Date:12/19/201410:10 AM [Delete]
Comment:I have lmom for them to call or email me also
User:Brett[redacted] Date:1/14/20155:08 PM [Delete]
Comment:Paid [redacted] MF on my A[redacted]
User:Brett[redacted] Date:12/30/201411:06 AM [Delete]
Comment:submitted [redacted] rr
User:Justin[redacted] Date:12/22/201410:02 AM [Delete]
Comment:lmom returning call for them to call me.
User:Justin[redacted] Date:12/19/201410:10 AM [Delete]
Comment:I have lmom for them to call or email me RE: I need a copy of the MF bill [redacted] and [redacted] ([redacted] Add to contacts 1/13/15 [redacted] I have not paid the 1st quarter payment yet. I will wait until 1/15/2015 for you to pay as you have promised. Please send me a confirmation as soon as you do. Please respond to my last message at Revdex.comhou.org. Thank you, [redacted] From: [redacted] To: l[redacted] Subject: RE: I need a copy of the MF bill Date: Sat, 3 Jan 2015 08:22:19 -0500 I spoke to Rose ext [redacted] at ([redacted] she gave me [redacted] She stated that they cannot accept payments over the phone. However, anyone can pay the bill following Payment Option instructions on the Invoice(copy attached). $673.44 is the Annual Total. You may call anytime Cell [redacted] Home [redacted] I will get back to you if no answer. Thank you, [redacted] From: l[redacted] To: [redacted] Subject: I need a copy of the MF bill Date: Wed, 31 Dec 2014 10:55:53 -0600 In order to pay MF bill I need amount and account approval, in addition I have authorized a partialrefund of $[redacted] in order to assist you.
Brett [redacted] Chief Operating Officer As agent of Leisure Getaways Incorporated 25010 Oakhurst Drive Suite 200 Spring, TX 77386Customer Satisfaction Survey - Click Here! ([redacted] (O) [redacted] (C) [redacted] FAX email l[redacted] This e-mail may contain privileged, confidential, and/or proprietary information. It is intended only to be received and used by the intended recipient(s) named above. If you received this message in error or are not the intended recipient, you are hereby notified that retaining, reviewing, using, copying, disseminating, distributing, discussing, or otherwise disclosing any of the information contained herein is strictly prohibited. In such event, please contact the sender by reply email and destroy the message.
We reached a mutually satisfactory resolution to this unintended situation. A check and settlement letter have been issued and we look forward to servicing the [redacted] account for many years to come.
Good morning,
We have been in contact with this customer and are working on a satisfactory solution to their concerns listed. LGI will be in contact with you shortly regarding the resolution with this customer.
I have spoken with upper management and they have agreed to a 50% cost reduction. Also allowing customer to keep the RCI points account in addition to completing the timeshare transfer.
Our management staff have reviewed this file and complaint and can document and prove without a doubt we are NOT a scam company and have had excellent follow through with this owner.
She purchased the RCI points entry program with a three year usage, her account was set up within the...
timeframe set forth in our agreements and her account number is #[redacted]. We have been in contact with the owner since 4/7/2016, the date after the sale, in which we did a phone call that verifies all terms of the transaction with the owner at that time, this was followed up with an email with our contact information. Since then we have processed both her new RCI account in addition to the processing of her [redacted] timeshare through our preferred title company, [redacted]. Please see attachment for all supporting documentation and correspondence with this customer. Please let us know if we can assist in anyway.
The reason we have extended the offer to pay the fees for the transfer is in order to ensure the timely transfer, as this settlement was mutually agreed to. if in the case they are unable or unwilling to transfer the properties in the next 180 days we shall than extend the offer of a refund.
Calibri,sans-serif;">Sent: Tuesday, September 01, 2015 3:21 PMSubject: [redacted] Please note that we have reached a satisfactory agreement regarding this customers complaint. LGI is giving this customer a larger point package of 30,000 points. Customer is pleased with this outcome.
User:BenjaminR[redacted] Date:8/26/20153:49 PM [Delete]
Comment:talked to the son and they are agreeable to the offer I gave them. I am emailing them a settlement of contract letter and when it is received back, I will switch them to a 30,000 point deed
Best Regards, Justin C[redacted] Leisure Getaways Inc [redacted]
[redacted]
[redacted]
[redacted]
[redacted] www.lgiadvantageclub.com
I have attached a copy of the receipt for the MF's as agreedThis should conclude the satisfaction of our settlement ($*** already refunded as well).
Regards, *** ***
as agent of Leisure Getaways Incorporated
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me If they had responded earlier to our letter I would not have entered my complaintI truly do apologize for using the word scam but there is so much of this in the timeshare industry I was sceptical after receiving their letter stating (we thought) that they were not cancelling the dealI will be looking for the refund in the next day or twoThanks for your help.(also I said "might" be a scam)
Rhonda was very helpful, competent, and friendlyI enjoyed talking with her and was completely satisfied with her customer service
We were told that they would sell our old time share but Justin said he couldn't and to put it on ***Were told we could use our points to take a cruise and the only out of pocket expenses would be to pay port fees and taxesWe tried to book a cruise were informed that it would cost $per personWe asked for our money back and of course they won't do thatSo now we are talking with an attorney to see if they can helpWe were invited to dinner and they letter said that they would sell our time share but instead we were trick into another time share
We would be happy to agree to mediation
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
Thank you, it was a relief to see the payment was madeAnd thank
you for sending the confirmationI would appreciate it if you could also acknowledge
all the points we discussed such as; you would “cash in/rent/sell” my points of
30,that are expiring on 2/28/
Continue to work on getting me “OUT” of my *** TimesharePlease present
me with proposals firstI reserve the right to also investigate my options on
my own
I would also like it to be noted that I would not have
any further cost for the *** *** *** Timeshare and it would be
transferred out of my name no later than the end of
Regards,*** ***
Revdex.com:
This letter is to inform you that Leisure Vacation Network has carried out to my satisfaction the resolution it proposed for my complaint, filed on [redacted] and assigned ID [redacted].
Regards,
Leisure Getaways Incorporated agreed to refund 1/2 of the amount charged to my [redacted] and myself for the contracts signed on [redacted] with the LGI/[redacted] representatives.
Upon receipt of the refund, I will consider this case closed.
I will let the Revdex.com know when the check is received.
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. Mr. R[redacted] has worked with us since the complaint was submitted and he has worked very diligently in ensuring our issues and concerns were addressed to our satisfaction. We are very grateful that we were able to come to a mutual agreement and if at all possible would like to retract this dispute.Thank you.
Sent: Tuesday, September 01, 2015 1:43 PMTo: Cc: Brett [redacted] <[redacted]Subject: #[redacted] FW: [redacted] - settled as agreed with client Good afternoon and we hope all is well. Please see correspondence below with customer [redacted], case #[redacted], showing we did reach a settlement in January 2015 shortly after the complaint was received. I do show on the report you recently sent to me that this one is "unresolved". Can we please get this one resolved. Thank you again for your time and help. Best Regards, Justin [redacted] Leisure Getaways Inc [redacted] Spring, TX 77386 [redacted] 866-611-9714 Fax www.lgiadvantageclub.com You will get all you want in life if you help enough other people get what they want. From: l[redacted] To: [redacted] Subject: [redacted] - settled as agreed with client Date: Tue, 1 Sep 2015 13:26:03 -0500
User:Brett[redacted] Date:1/14/20155:08 PM [Delete]
Comment:Paid [redacted] MF on my A[redacted] reference # [redacted]
User:[redacted] Date:1/6/201512:35 PM [Delete]
Comment:sent settlement ck#[redacted] $2,000 cert#[redacted]
User:Brett[redacted] Date:12/30/201411:06 AM [Delete]
Comment:submitted [redacted] rr
User:Justin[redacted] Date:12/22/201410:02 AM [Delete]
Comment:lmom returning call for them to call me.
User:Justin[redacted] Date:12/19/201410:10 AM [Delete]
Comment:I have lmom for them to call or email me also
User:Brett[redacted] Date:1/14/20155:08 PM [Delete]
Comment:Paid [redacted] MF on my A[redacted]
User:[redacted] Date:1/6/201512:35 PM [Delete]
Comment:sent settlement ck#[redacted] $2,000 cert#[redacted]
User:Brett[redacted] Date:12/30/201411:06 AM [Delete]
Comment:submitted [redacted] rr
User:Justin[redacted] Date:12/22/201410:02 AM [Delete]
Comment:lmom returning call for them to call me.
User:Justin[redacted] Date:12/19/201410:10 AM [Delete]
Comment:I have lmom for them to call or email me RE: I need a copy of the MF bill [redacted] and [redacted] ([redacted] Add to contacts 1/13/15 [redacted] I have not paid the 1st quarter payment yet. I will wait until 1/15/2015 for you to pay as you have promised. Please send me a confirmation as soon as you do. Please respond to my last message at Revdex.comhou.org. Thank you, [redacted] From: [redacted] To: l[redacted] Subject: RE: I need a copy of the MF bill Date: Sat, 3 Jan 2015 08:22:19 -0500 I spoke to Rose ext [redacted] at ([redacted] she gave me [redacted] She stated that they cannot accept payments over the phone. However, anyone can pay the bill following Payment Option instructions on the Invoice(copy attached). $673.44 is the Annual Total. You may call anytime Cell [redacted] Home [redacted] I will get back to you if no answer. Thank you, [redacted] From: l[redacted] To: [redacted] Subject: I need a copy of the MF bill Date: Wed, 31 Dec 2014 10:55:53 -0600 In order to pay MF bill I need amount and account approval, in addition I have authorized a partialrefund of $[redacted] in order to assist you.
Brett [redacted] Chief Operating Officer As agent of Leisure Getaways Incorporated 25010 Oakhurst Drive Suite 200 Spring, TX 77386Customer Satisfaction Survey - Click Here! ([redacted] (O) [redacted] (C) [redacted] FAX email l[redacted] This e-mail may contain privileged, confidential, and/or proprietary information. It is intended only to be received and used by the intended recipient(s) named above. If you received this message in error or are not the intended recipient, you are hereby notified that retaining, reviewing, using, copying, disseminating, distributing, discussing, or otherwise disclosing any of the information contained herein is strictly prohibited. In such event, please contact the sender by reply email and destroy the message.
We reached a mutually satisfactory resolution to this unintended situation. A check and settlement letter have been issued and we look forward to servicing the [redacted] account for many years to come.
I am currently gathering the paperwork and reviewing our records. We would be open to mediation if we are not able to come to an agreement.
We agree to the payment request, and shall issue a check for $950 within 3 business days. In addition I will provide the client with a tracking #.
Good morning,
We have been in contact with this customer and are working on a satisfactory solution to their concerns listed. LGI will be in contact with you shortly regarding the resolution with this customer.
For some reason this particular notification did not show up until today. I will reach out to the client today to find a mutually acceptable solution.
I have spoken with upper management and they have agreed to a 50% cost reduction. Also allowing customer to keep the RCI points account in addition to completing the timeshare transfer.
Our management staff have reviewed this file and complaint and can document and prove without a doubt we are NOT a scam company and have had excellent follow through with this owner.
She purchased the RCI points entry program with a three year usage, her account was set up within the...
timeframe set forth in our agreements and her account number is #[redacted]. We have been in contact with the owner since 4/7/2016, the date after the sale, in which we did a phone call that verifies all terms of the transaction with the owner at that time, this was followed up with an email with our contact information. Since then we have processed both her new RCI account in addition to the processing of her [redacted] timeshare through our preferred title company, [redacted]. Please see attachment for all supporting documentation and correspondence with this customer. Please let us know if we can assist in anyway.
The reason we have extended the offer to pay the fees for the transfer is in order to ensure the timely transfer, as this settlement was mutually agreed to. if in the case they are unable or unwilling to transfer the properties in the next 180 days we shall than extend the offer of a refund.
Confirmation # [redacted] (MIZNER mf's have been paid in full on 1/15/15.
Calibri,sans-serif;">Sent: Tuesday, September 01, 2015 3:21 PMSubject: [redacted] Please note that we have reached a satisfactory agreement regarding this customers complaint. LGI is giving this customer a larger point package of 30,000 points. Customer is pleased with this outcome.
User:BenjaminR[redacted] Date:8/26/20153:49 PM [Delete]
Comment:talked to the son and they are agreeable to the offer I gave them. I am emailing them a settlement of contract letter and when it is received back, I will switch them to a 30,000 point deed
Best Regards, Justin C[redacted] Leisure Getaways Inc [redacted]
[redacted]
[redacted]
[redacted]
[redacted] www.lgiadvantageclub.com