Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.
Brett,
I did receive the check for $2,000. However, I do not plan
to endorse it yet as it is stamped “By endorsing this check you agree to this
settlement and that your refund has been paid in full.”
I last spoke to you on Friday, January 2, 2015. We arranged to speak later that
day to have you pay my maintenance fee for 2015 for [redacted] on a conference
call. When I called you were not available, I called [redacted] and learned
they do not accept payments over the phone, I left you two voice mails and later
an email with a copy of the Maintenance Fee Invoice (copy attached) and have
not heard back from you. If you do not pay the total $673.44 by Monday evening,
January 12, 2015 I will
have to pay the $168.36 for the 1st quarter myself and you can then send
me a check for the entire amount of $673.44 and I will pay the balance later.
If you would like to spell out step by step what we
discussed from beginning to end I will agree to sign something to get this
settled. Please state in that agreement that it will supersede any other
signature/endorsement.
Regards,[redacted]
client in order to validate the customer claims in this open file. We have had limited success in discussing the file with the client as we were "hung up" on during our customer service call (prior to reaching an amicable solution).
1. After reviewing all documents, audio recordings, and notes on this account, there is no indication that we are in default of this agreement nor do we have any proof that would substantiate any of the claims relayed by the client.
2. The LGI customer care team (as well as our corporate headquarters) was not made aware of any potential complaint with the handling of this client or the file prior to receiving this Revdex.com notice.
Leisure Getaways Incorporated stands behind its commitment to provide industry leading customer service and we would welcome the opportunity to discuss all scenarios leading to the potential settlement of this complaint. Please reach out to me directly at [redacted] or by email at [redacted] . Thank you for your time and we look forward to getting this resolved in a timely manner.
We have received this notice from two separate Revdex.com areas, my understanding is that this has already been handled to the satisfaction of the customer.
Revdex.com:
This letter is to inform you that Leisure Getaways Inc. has carried out to my satisfaction the resolution it proposed for my complaint, filed on 1/8/2015 12:00:00 AM and assigned ID [redacted].
Regards,
[redacted] n [redacted]
made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. I did speak with Brett [redacted] yesterday. I will try him if their office is open today.
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you...
may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
hope this company does be honest to client with promises in future. received check and wish to have complaint closed
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. I just faxed the invoice.
Regards,
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before...
sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Revdex.com:
This letter is to inform you that Leisure Getaways Inc. has carried out to my satisfaction the resolution it proposed for my complaint, filed on 6/23/2015 4:21:43 PM and assigned ID [redacted].
Regards,
I am currently reviewing all of the agreements and facts as they have been presented. I will contact the client shortly after the new year to work on a mutually satisfactory resolution.
Brett [redacted]
Despite our best efforts to have substantive dialogue (in order to substantiate the clients claims) we have been unable to reach an agreement that will allow us to move forward with this client. We are offering a release from our legal agreement and a return of funds within 15 business days of receipt of the clients notarized general liability release along with a confidentiality agreement. This will be sent to her email at [redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I wish to thank Mr. Brett Garbner, CCO of Leisure Getaways for taking care of this matter. [redacted]
From: [redacted] Sent: Thursday, April **, 2014 10:53 AM
/>
To: drteamSubject: ID [redacted]
We have
agreed to reimburse the Maintenance Fees in question in order to reach a
mutually satisfactory solution to this complaint.
As the director of customer relations, I ask that you please contact me directly to receive a resolution at [redacted] or [redacted] and to discuss the settlement of your complaint. Thank you for your time and look forward to your reply.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]
The offer does not tell me how the 4 timeshares that we own will be transferred from our name and when. For all we know from this offer we may still own them next year and will be responsible for another set of maintenance fees.
Last July we did not reach out to Leisure Getaways help us. They contacted us to provide a solution to our timeshare ownership problem. We did not want another timeshare but as was proposed to us that would be a tool toward getting us out from the ownership of the 4 that we had. All of the time shares are easily transferable, if someone is willing to be the new owner and accept that responsibility. We were persuaded that Leisure Getaways or Crown Resorts would be the transferee.
If Leisure Getaways are not able to transfer these 4 timeshares from our names we request that they make us whole. We keep the 4 timeshares but transfer the Crown Resort timeshare from our name and return the amount that we paid.
I can only speak for myself but I have closed on 2-3 timeshares with this company. My experience has been positive and the closing was done in a reasonable time frame. The biggest thing that I had an issue with was I thought communication could have been better and more frequent. .
I want to commend Benjamin [redacted], the Customer Care Supervisor for Leisure Getaways, Inc. I had a concern and he took the time to look into it for me and resolved it to my satisfaction! He was professional, understanding, and caring.
In addition, I have always had positive experiences when calling and speaking to representatives from this company. ( A special thanks to Ashley [redacted])
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.
Brett,
I did receive the check for $2,000. However, I do not plan
to endorse it yet as it is stamped “By endorsing this check you agree to this
settlement and that your refund has been paid in full.”
I last spoke to you on Friday, January 2, 2015. We arranged to speak later that
day to have you pay my maintenance fee for 2015 for [redacted] on a conference
call. When I called you were not available, I called [redacted] and learned
they do not accept payments over the phone, I left you two voice mails and later
an email with a copy of the Maintenance Fee Invoice (copy attached) and have
not heard back from you. If you do not pay the total $673.44 by Monday evening,
January 12, 2015 I will
have to pay the $168.36 for the 1st quarter myself and you can then send
me a check for the entire amount of $673.44 and I will pay the balance later.
If you would like to spell out step by step what we
discussed from beginning to end I will agree to sign something to get this
settled. Please state in that agreement that it will supersede any other
signature/endorsement.
Regards,[redacted]
LGI has attempted to reach out to the...
client in order to validate the customer claims in this open file. We have had limited success in discussing the file with the client as we were "hung up" on during our customer service call (prior to reaching an amicable solution).
1. After reviewing all documents, audio recordings, and notes on this account, there is no indication that we are in default of this agreement nor do we have any proof that would substantiate any of the claims relayed by the client.
2. The LGI customer care team (as well as our corporate headquarters) was not made aware of any potential complaint with the handling of this client or the file prior to receiving this Revdex.com notice.
Leisure Getaways Incorporated stands behind its commitment to provide industry leading customer service and we would welcome the opportunity to discuss all scenarios leading to the potential settlement of this complaint. Please reach out to me directly at [redacted] or by email at [redacted] . Thank you for your time and we look forward to getting this resolved in a timely manner.
We have received this notice from two separate Revdex.com areas, my understanding is that this has already been handled to the satisfaction of the customer.
Revdex.com:
This letter is to inform you that Leisure Getaways Inc. has carried out to my satisfaction the resolution it proposed for my complaint, filed on 1/8/2015 12:00:00 AM and assigned ID [redacted].
Regards,
[redacted] n [redacted]
Revdex.com:
I have reviewed the response...
made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. I did speak with Brett [redacted] yesterday. I will try him if their office is open today.
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you...
may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
hope this company does be honest to client with promises in future. received check and wish to have complaint closed
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. I just faxed the invoice.
Regards,
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before...
sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
An email has been sent to the customer with our response.
Revdex.com:
This letter is to inform you that Leisure Getaways Inc. has carried out to my satisfaction the resolution it proposed for my complaint, filed on 6/23/2015 4:21:43 PM and assigned ID [redacted].
Regards,
I am currently reviewing all of the agreements and facts as they have been presented. I will contact the client shortly after the new year to work on a mutually satisfactory resolution.
Brett [redacted]
Despite our best efforts to have substantive dialogue (in order to substantiate the clients claims) we have been unable to reach an agreement that will allow us to move forward with this client. We are offering a release from our legal agreement and a return of funds within 15 business days of receipt of the clients notarized general liability release along with a confidentiality agreement. This will be sent to her email at [redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I wish to thank Mr. Brett Garbner, CCO of Leisure Getaways for taking care of this matter. [redacted]
From: [redacted] Sent: Thursday, April **, 2014 10:53 AM
/>
To: drteamSubject: ID [redacted]
We have
agreed to reimburse the Maintenance Fees in question in order to reach a
mutually satisfactory solution to this complaint.
regards,
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted] [redacted]
[redacted]
As the director of customer relations, I ask that you please contact me directly to receive a resolution at [redacted] or [redacted] and to discuss the settlement of your complaint. Thank you for your time and look forward to your reply.
Great company. They helped me a lot. They lowered my HOA fee , gevi me more time and flexibility. Thank you.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]
The offer does not tell me how the 4 timeshares that we own will be transferred from our name and when. For all we know from this offer we may still own them next year and will be responsible for another set of maintenance fees.
Last July we did not reach out to Leisure Getaways help us. They contacted us to provide a solution to our timeshare ownership problem. We did not want another timeshare but as was proposed to us that would be a tool toward getting us out from the ownership of the 4 that we had. All of the time shares are easily transferable, if someone is willing to be the new owner and accept that responsibility. We were persuaded that Leisure Getaways or Crown Resorts would be the transferee.
If Leisure Getaways are not able to transfer these 4 timeshares from our names we request that they make us whole. We keep the 4 timeshares but transfer the Crown Resort timeshare from our name and return the amount that we paid.
I can only speak for myself but I have closed on 2-3 timeshares with this company. My experience has been positive and the closing was done in a reasonable time frame. The biggest thing that I had an issue with was I thought communication could have been better and more frequent. .
We have agreed to a mutual agreement f a partial refund ($2000) and we shall pay the MF on trade prior to 1/15
I want to commend Benjamin [redacted], the Customer Care Supervisor for Leisure Getaways, Inc. I had a concern and he took the time to look into it for me and resolved it to my satisfaction! He was professional, understanding, and caring.
In addition, I have always had positive experiences when calling and speaking to representatives from this company. ( A special thanks to Ashley [redacted])