Lennar Colorado LLC

*** *** with Lennar Customer Care will be meeting with them 1/5/@ 8-9am

Complaint: ***
I am rejecting this response because:Lennar’s response does nothing to address the issue that buyers are not given the most up to date information about what they are buying at the time they are signing a contract, which we view as deceptive marketing practices Lennar should commit to changing their practices / internal operations so that future buyers are not surprised or misinformed about the materials or design of their home
Sincerely,
*** ***

I left a message for the homeowner I will have our customer care manager, *** ***, inspect the concrete and contact the homeowner

Thank you for the email. Lennar makes changes on items in the home for several reasons, including but not limited to: product availability, national contracts, color options, municipality requirements and customer feedback. Because it typically takes 6-months to build a home, we
specifically call-out these changes in our contract documents. In this case, the change was made to match our homes to the homes in the *** neighborhood. The *** *** Brand product selected for these homes is a more expensive and has a better hail warranty than the previous siding. We apologize that the siding is not as appealing to the buyers. The *** *** siding matches that siding throughout the community and *** is pleased with the elevations and designs of our homes

The following five items are what remain at this home:New concrete being poured at deck stairs 12/5/Paint touch ups on deck railingWindow adjustmentsGE has part on order for the dishwasherTouch ups to main handrail. All items to be completed by 12/16/

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me assuming that the landscaping replacements are completed as discussed in my March 7, discussion with the company's representative
Sincerely,
*** ***

Spoke with *** *** 12/1/to verify that work is scheduled*** confirmed that Lennar reps *** *** and Ross Fountain visited his home the week of Thanksgiving and all work is scheduled for 12/2-12/with 12/being the completion of all issues

Initial Business Response /* (1000, 5, 2015/07/20) */
Thank you for your inquiryBased on our records, your home was completed eight years agoWindow wells are not covered as part of your ten-year structural warrantyHowever, we would be willing to reimburse you $toward the replacement of
the wells(You should be able to find someone to replace the wells for $each well)
If you choose to be reimbursed, please send photos of the rusted wells, the invoice, and a canceled/accepted form of payment to: ***@lennar.com
Initial Consumer Rebuttal /* (3000, 7, 2015/07/21) */
(The consumer indicated he/she DID NOT accept the response from the business.)
We feel that the $to replace the window well is not enoughReason being it is foot deep window wellAnd has to be dug up by hand, the estimate we received from *** *** was around $Which includes proper placement and testing to keep the new window well isolated from the building groundThis would have been not an issue if during the original install the installation instruction from *** *** would have been followed correctly
Final Business Response /* (4000, 19, 2015/08/12) */
Thank youPlease send me the invoice so we can reimburse you
send to ***@lennar.com
Final Consumer Response /* (2000, 21, 2015/08/17) */
(The consumer indicated he/she ACCEPTED the response from the business.)

We apologize that scheduled work did not go according to planWe will continue to diligently work towards resolving these matters for our customerWe have contacted our customer with regards to the next scheduled work date

*** ***, customer care manager has contacted the homeownerShe will be contacting me back to discuss arrangements to repair concrete per agreement with Lennar *** *** *** ***r

Complaint: ***
I am rejecting this response because:
I submitted my warranty items long before the year period, they just have not done the repairs! I am now outside the warranty period because they did not complete the items I submitted within the warranty periodAbsolutely ridiculous
Sincerely,
*** ***

Good Morning,We met with *** *** on 11/2/and inspected and proposed a resolution to her concerns. We will coordinate and continue to work with our customer to get her warrantable concerns addressed based on the schedule she provided us on 11/6/17.Sincerely,Lennar

Complaint: ***
I am rejecting this response because: Nothing has been done yet *** supposedly was going to check out the
concrete yesterday but I am not sure if he made it or not Simply having someone contact me doesn't resolve a complaint The countless warranty claims and discussions around when the items would be fixed continue to drag out I have open claims from last fall (2015) that have not been addressed yet
Sincerely,
*** ***

Initial Business Response /* (1000, 5, 2015/08/19) */
I will reach out to the homeowner this morning to sa time to meet regarding their concerns
All Lennar homes have a year cosmetic, year mechanical, and a year structural warranty

Good morning, it is extremely common for the sod to be installed in the spring if the home closes in fallAll of their hardscapes are in and only the sod is remainingThe sod will be installed no later than the first week of JuneThe reason for this is weather and availabity of sodWe will keep
in contact with the homeownerThe rock that is at their home is at every home we are closing in the Denver Metro area

The Leyden team will be responding to you by 9am 9/29 to discuss a plan to repair your items in a timely manner. Please call me if you would like to discuss further[redacted]Director of Construction[redacted]

I will contact the homeowner to set up a time to meet and get the issues resolved.

I apologize for the lack of response by the team. Someone will be calling you by 9am on 9/29 to discuss. We just recently hired a new structural specialist that will be able to help address your concerns. If you need to speak to me further, please call me[redacted]Director of...

Construction[redacted]

Complaint: 12490122
I am rejecting this response because:  yes they met with me. But what Lennar’s reps aren’t telling you is all work was to be completed on November 2 except the wood floors and tile work. A representative from [redacted] was suppose to come meet with me in 11/2 but never showed up...( instead Tracy made 2 suggestions to come to a resolution on my floor issues). ; the framer was suppose to come to check my roof’s frame; the men to refill and back fill a large area in the north side of my home were to come do their work also on 11/2/17 - they did not come. So NO all work has NOT been done or even scheduled to be done.  Yes, a few simple things were done - my front steps were mud jacked, but the rest of the concrete work wasn’t completed because Lennnar needs to remove the stairs. So no, tge work is STILL incomplete. I think Lennar’a response is condescending and untruthful.
Sincerely,
[redacted]

I apologize for the lack of response. I have informed the team to contact you by 9am tomorrow 9/29 morning. Please contact me if this does't happen. I want to set a schedule to get your items resolved in a prompt manner.[redacted]Director of Construction[redacted]