Lennar Homes, Inc.

We have proven that the correct HVAC equipment is installed in the home by having different HVAC contractors perform and provide to the homeowner *** *** We have offered to check the system for any leaks, by either *** ** *** *** and make any necessary repairs
Daris R
H***
Director of Customer Care
Lennar

*** *** *
You are more than welcome to purchase a home from Lennar using *** However, there are some restrictions. We are currently offering special incentives on homes to close by a certain date and these homes you would not be able to use the *** loan on because you would not be
able to close by the specified date. If you want to purchase a home from dirt or one that is an earlier stage of construction, please feel free to contact one of our New Home Consultants
Daris H***
Director of Customer Care
Lennar

I apologize the for the delay in responding. I have been on vacation and have just returned. I will forward the concerns to the Customer Care Representative so that they can be immediately resolved
Daris Horn
Director of Customer Care
Lennar

I will bring this to the Area Manager's attention so that we can get these issues resolved
Daris H***
Director of Customer Care
Lennar

In order for me to assist, please provide me with the address of the home that you were purchasing
Daris ***
Director of Customer Care
Lennar

Mrand Mrs*** - We will continue to work with you to resolve the current issues. We have *** and *** Glass scheduled for Friday. *** R***Director of Customer CareLennar

The installation of the roof is only warranted for the first year However, we always look at a homeowner's concerns no matter how old the home is As I stated earlier, we are inspecting the roof on Monday and will let the homeowner know what we find. Daris ***Director of Customer CareLennar

I apologize the for the delay in responding. I have been on vacation and have just returned. I will forward the concerns to the Customer Care Representative so that they can be immediately resolved
Daris ***
Director of Customer Care
Lennar

I have
been contacted by herBut you as a huge home builder you need to work on communication with you clientsYes I am still your clientWhat you are teaching your staff as client services is not a good form of itI am suggesting you hire someone outside of Lennar to give you and your staff a seminar on how to better communicate with your customersI will not be purchasing another Lennar home in the futureAnd I can see that by all the formal complaints with the Revdex.com that this is not the first problem you have had when dealing with customersSo again will not be purchasing another Lennar Home again
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me

Our Director of Sales, *** *** talked with the customer this m***ing and explained that the home had been walked by the Area Manager and that any of the issues she was concerned about could be completed prior to closing. It is our understanding that they have received a better offer
from another builder on another home and that is why they are wanting to cancel this contract. We are happy to proceed with completing their home if they choose to comply with the terms of the Purchase and Sale Agreement and continue to closing. However, if they choose not to close, our Purchase and Sale Agreement clearly states that we are entitled to retain their earnest money because they did not comply with the terms of the Purchase and Sale Agreement. Daris H***Director of Customer CareLennar

Unfortunately, I am not able to assist you as you have contacted the Revdex.com of Greater Houston and South Texas. I am copying our Corporate Office in Miami, FL on this email so that they might get your concerns to the appropriate management team.*** ** ***Director of Customer
CareLennar - Houston

We are sorry that you are disappointed in the service that was provided to you during the purchase process of a home. We try very hard to work with potential homeowners but it seems we failed in your case
Daris ***
Director of Customer Care
Lennar

Revdex.com:
I have reviewed the response made by the business in
reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint Some repairs have been made but not all of it was addressed as I was told by builder that the replacement part/parts is not yet availableI have advised builder that I am available anytime/anyday and willing to take off work for them to complete the necessary repairs, I just need hour advanced notice for a CONFIRMED repair appointment
Regards,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
[Provide details of why you are not satisfied with this resolution.]
Regards,Hello Daris,it's seems you're ignoring your such as bad customer service.What you just said it you'll be explaining to the judge and I will sue you personally because back than you did not help me.I had to sell the house because it was a lemon home with a lot of mistakes and foundation issues but on top of that you cheated me out for a square feets.Instead of accepting your mistakes you're ignoring me.I will go viral on tv and radio and i'll mention your name and your such a bad customer service.You should try to fix and resolve this issue instead of blaming me for it.Okay if you are right.Let resolve this issue before I go viral against Lennar.Please,let prove me wrong by doing another home and i'll pay an independent inspector to measure and check entire home.You should help out to resolve this issue not blaming me.I am the victim not you.Daris.I know you did not built the home.Your guys did it.Why do you believe that much that they did not make any mistake?Why do you trust them so much?Why are you protecting them unless there is some operation with you guys?I believe we can fix this resolve this issue.Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
This company is well aware of the poor drainage in the subdivision They need to be proactive and do the right thing instead of scamming their loyal customers Money clouds everyone's judgement.Very dissatisfied customer! I am sure if I take a survey in the subdivision, there will be dissatisfied customers
Regards,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed...

action would not resolve my complaint.  
Sent: Friday, January 23, 2015 9:45 AM To: drteam Subject: Complaint #[redacted]   Complaint #[redacted] Dear [redacted] : This message is in regard to your complaint submitted on 12/8/2014 10:14:32 AM against Lennar Homes, Inc.. Your complaint was assigned ID [redacted]. You recently filed a complaint on the above mentioned company. The last we heard from you the issue was not resolved. Please provide us with an update and advised which items (if any) remain unresolved. Please complete and return it as soon as possible. Are the issues resolved? ____________Yes __________X___No If yes, when was the issue resolved? If no, what issues remain outstanding? The cocking around the sinks in all the bathrooms is peeling.  There are gaps between the wall and the sinks.  Also the backdoor does not open hence my dog cannot go out. Master bedroom door does not close properly. Sprinkler is leaking again.  The painter painted the repaired area in the kitchen more than a month ago with the wrong color and we are still for him to come back to fix the issue. The paint on the windows is peeling.  There are cracks in the baseboard around the house.  Did you ever file your case through the court system? _____No________ If so please include a copy of your filing or judgment for our files. Signature: _________[redacted]____________________Date: ____01/23/2015_____________________ Please respond just as soon as possible to this inquiry. Feel free to email the information to [email protected] ; make sure to reference your case number. Regards, [redacted]
Regards,

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.  I was able to sign a contract on a home in [redacted] today. However I would like to go on record and state that I still do not think it is fair that I was not entitled to builder incentives because Lennar doesn't like dealing with the tedious [redacted] process. I had to add an additional $4600 to my purchase price on items that would typically be free due to builder incentives. Hopefully the remainder of the process goes smoothly.[redacted]

[A default letter is provided here...

which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.

After this morning's extremely heavy rainfall, there was water in your yard.  Our Area Manager, DJ F[redacted], and your Customer Care Representative, Mark J[redacted], went by your home at 11:45 a.m., took pictures and called you to explain that all of the water had drained off.  Unfortunately,...

we can not guarantee that when we get torrential rains that there will not be water in your yard.  The warranty clearly states that water can hold in the swales for a period of 48 hours after a rain.  In your case, the water was gone much sooner.  We will continue to monitor the drainage in your yard. Daris H[redacted]Director of Customer CareLennar

[redacted] cancelled the contract 2 days before closing.  Under the terms of the contract, Lennar has the right to retain the earnest money.   Daris H[redacted]Director of Customer CareLennar