Lenox, Inc

Hello,We apologize for the issues that you had experienced with our company regarding our billing systemWe have cleared the billing for this orderWe assure you that you are a valued customer and this will no way impact any future orders.Again, please accept our sincere apologizes regarding this
matter.Best regards,Kimberly L***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
RevDex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Unfortunately since this item is no longer available for replacement, we will be issuing a refund to the customer in the amount of $

Our records indicate that a refund of $was issued to the customer on November
Thank you,
Kimberly L***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that a price adjustment refund to the card on which the purchase was made is satisfactory to mePlease let me know when that would reflect on my account. Thank you for your prompt response.
Regards,
*** *

Hello,We apologize that the customer did not receive their orderThe order was shipped through *** and the tracking information showings that it was signed for by Martinez on 12/3/We have issued a refund as requested.Thank you,Kimberly L***

Hello,We are sorry to hear of the problem that you are having with your productWe had a representative contact you today regarding this matterA no cost replacement order was entered for the Lighted Art Glass Owl Figurine which you can reference with order number ***We have also emailed
you a prepaid USPS return label so you can return the gift that you received once your replacement is received.If you need further assistance please contact us at ###-###-####.Best regards,Kimberly L***

Hello,We have emailed you two return USPS return labelsOnce your ware is received and processed in our warehouse we will be happy to issue you a refund.Best regards,Kimberly L***-***

Hello,We apologize for the delay in issuing your refund check and that you did not receive a return callWe have contacted our Accounting Department and your refund check is being processed and will be mailed by the end of the weekWe will also be mailing you an Apology Certificate that can be
used towards a future purchase.Again, please accept our sincere apologizes regarding this matter.Best regards,Kimberly L***
*

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Hello,We apologize that you received an invoice for a canceled item
We assure you that this have been resolved and you will not receive another invoiceAs requested, we will be happy to mail you a letter indicating that this order has been paid in full.Again, please accept our sincere apologizes regarding this matter.Best regards,Kimberly L***

Hello,We apologize that our site stated that batteries were included with this itemThe batteries are no included. Our records indicate that you had spoken to a representative and she is researching the battery typeOnce we find out this information we will be happy to send you an email. Again, please accept our sincere apologizes regarding this matter.Best regards,Kimberly L***

Hello,We are writing regarding your inquiry regarding the prepaid postage return labelAs a one time accommodation we will be happy to email you a USPS return labelPlease print the label out and attach it to your return package.Once the Holiday Teapot is received we will promptly refund your
***.Best regards,Kimberly L***-***

Hello,We apologize for the recent problems you had experienced with our companyWe take pride in providing first class customer service and when we fail to do so, we consider this a very serious matter.We have cleared the billing for the original order *** which was never receivedWe
have also issued a refund for the shipping charges on order *** in the amount of $We ask that you please allow 5-business days for the refund to post to your account.Again, please accept our sincere apologizes regarding this matter.Best regards,Kimberly L***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is the best I can hope for.
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com: Thank you for your assistance I appreciate the help and Kindly accept the Shipping label requested Thank you again
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

[A default letter
is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:The timing is a bit suspect considering the last bill I received showing the balance of $said the balance was as of August 12, - and they were sending it to a collection agency (see attached invoice) but their response says I have a zero balance as of August 12, 2016. If I truly have a zero balance now, and do not receive a bill in September I agree to accept their answer to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Hello,We are sorry to hear of the issues you had with your orderOur records indicate that *** scanned and successfully delivered your package on 2/27/Since you never received your package we have issued you a refund for the total price including shipping and sales tax on your recent order
According to our records when you spoke to a representative on 2/23/you stating you would be moving so we did not want to replace this order.Again, please accept our sincere apologizes regarding this matter.Best regards,Kimberly L***

Hello,We apologize for the issues that you had with your *** *** Stew Pot. Our records indicate that you did speak with one of our representatives and a merchandise credit has been issued. Again, please accept our sincere apologizes regarding this matter.Best regards,Kimberly
L***