Lenox, Inc

Hello,We apologize that you have not received a replacement for the defective plate you received. At this time we are waiting for additional inventory to be received. One of our representatives has been in contact with this customer and explained the situation. We have entered a no cost replacement...

order which will ship once our inventory is received. The representative did try contacting the customer today to confirm that a replacement will be mailed out within the next couple weeks.Again, please accept our sincere apologizes regarding this matter.Best regards,Kimberly L[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:I sent the information mentioned in the business response to the provided email. No one has contacted me yet. It has been a day.
Regards,
[redacted]

Hello,We want to extend our sincere apologies for the recent problem you have experienced with our company.We take pride in providing quality products and first class customer service. When we fail to do so, we consider this a very serious matter. We truly regret that you did not receive the best...

that we have to offer.We would like you to keep your purchase and we have issued you a full refund. We ask that you allow 5-7 business days for it to post to your account. Again, please accept our sincere apologizes regarding this matter.Best regards,Kimberly L[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Hello,We apologize that your son received a bill for a gift that he received. We have cleared the billing for this order and assure you that there has been no damage to his credit.Again, please accept our sincere apologizes regarding this matter.Best regards,Kimberly L[redacted]

Hello,I am writing in regards to this complaint.We have issued a refund to the customers [redacted] card in the amount of $32.05 on 9/22/15. An apology letter as requested has been sent. We are also replacing and expediting this order to the customer at our expense.Best regards,Kimberly L[redacted]

Hello,We apologize for the recent problems you had
experienced with our companyWe take pride in providing quality products and first class
customer serviceWhen we fail to do so, we consider this a very serious
matterWe truly regret that you did not receive the best that we have
to
offer
We have issued a refund for your full orderThe refund may be issued back to your Visa card or in the form of a checkAgain, please accept our sincere apologizes regarding this matter.Best regards,Kimberly L[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because: I just looked at my phone and saw there were several calls on my home phone.  I just got back this week from helping my daughter in Florida fighting breast cancer. I will give a call to Lenox.
Regards,
[redacted]

[A default letter...

is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  I would like the business to close any account that was opened in my son's name.
Regards,
[redacted]

Hello,We apologize for the issue you had with our company. We have issued a refund in the amount of $96.90. Please allow 2-3 business days for it to post to your account.Again, please accept our sincere apologizes regarding this matter.Best regards,Kimberly L[redacted]

[A default letter is provided here which indicates your acceptance of the business's response. ...

If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me as long as the promised refund of $25.00 is received. 
Regards,
[redacted]

Hello, We are sorry to hear of your disappointment regarding our response. Unfortunately, we are unable to present you with the information you are looking for. We have contacted you by phone and have not received a return call. We will be happy to assist you in finding another cookie jar. I can be reached directly by calling ###-###-####. Best regards,Kimberly L[redacted]-W[redacted]

Hello,I apologize that your order for the ornament was not canceled when requested. I assure you that it has been canceled. Since we do not bill until the item is shipped, there is no refund due.Best regards,Kimberly L[redacted]

Hello,We are writing regarding your recent complaint.The Holiday Tartan 12 piece dinnerware set with bonus is a new item that is being offered and we are waiting for inventory to be received. When you placed your online order using your 35% off one item from [redacted], it did remove $160.98...

from your order. You ordered two of the Holiday Tartan 12 piece dinnerware sets plus bonus at $459.95 each. We charged you $459.95 for one set and $298.97 for the second set which is a 35% discount in the amount of $160.98. Your order total is $758.92.Your order is active and will be filled once inventory is received. Since this is a seasonal item we do not have an estimated date when inventory will be received. We are advertising this item on our site and letting our customer's know that this item is currently out of stock and this item will be backordered. Since this disclaimer is featured on our site we will not be removing the product.Best regards,Kimberly L[redacted]

[A default letter...

is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Hello,We are sorry to hear of the problem that you had with the Holiday Tea Kettle. Unfortunately, this product has been retired for a number of years and is no longer available directly from Lenox.  Please send us an email to [email protected] along with a photo of the inside and outside of the...

tea kettle and a copy of your receipt. Once we receive this information we will be happy review this information and resolve this issue.Best regards,Kimberly L[redacted]

Hello,We apologize for the confusionWhen an item is purchased from a customer and given as a gift and the recipient returns it, we issue a merchandise creditWe ask that the merchandise credit be used within days from receipt of the creditThis credit was issued on 2/23/in the amount of
$Unfortunately, when the customer called yesterday she was inquiring about purchasing a [redacted] itemThe representative advised the customer that all [redacted] items are excluded from the current promotionBelow is the disclaimer for this promotion;
*The Extra 15% Savings on
orders of $or more, Extra 20% Savings on orders of $or more, and Extra
25% Savings on orders of $or more will be applied at checkout when
appropriate codes are enteredExcludes [redacted], [redacted], [redacted], [redacted], and Papal Commemorative merchandiseTo qualify for
Free Standard Shipping, your product subtotal must be $or more, excluding
charges for gift wrap, tax or shippingThese offers cannot be combined with
other offers, and cannot be applied to past purchasesOffers end at 6:am ET
on March 23,
This email was sent to you as a valued Lenox customer; you may unsubscribe at any timeYou also may
unsubscribe by writing to Lenox Customer Service, PO Box [redacted], Bristol PA
[redacted]We are located at [redacted], Bristol, PA [redacted]If
you have any questions about Our Online Privacy Policy, please visit our
website
If the customer would like to use her credit please advise her to contact us at ###-###-#### and one of our representatives will be happy to assist her. Best regards,Kimberly L[redacted]

Hello, We apologize that your order was unable to be fulfilled. Unfortunately, this pattern has been retired and our inventory has been depleted.  This pattern was placed in custom status on 8/2014. That is the reason the soup bowls were placed on our website under the Last Chance section....

Again, please accept our sincere apologizes regarding this matter.Best regards,Kimberly L[redacted]

Hello,We are sorry that we are unable to replace your Brown Mist dinner plates. The pattern was introduced in 1972 and retired in 2002. Our policy is that products are covered under this policy for breakage that may occur due to normal use, provided one is available. We tried reaching you by...

phone today to try and resolve this issue but were unsuccessful. Since we are unable to replace the plates, we will be happy to offer you a new pattern at 50% off by calling our toll free number ###-###-####. Please provide the representative with your cr[redacted] If you decide you would like to replace your Brown Mist pattern with a new pattern we will also email you return labels so you can return your original set of ware.Best regards,Kimberly L[redacted]r

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is somewhat satisfactory to me.  For the correct personalization, they may refer to my original order #[redacted].  A copy of this order is attached to this email.  Please also let the business know that other items in my original order were of poor quality but they were not replaced (or refunded) because a customer service rep claimed there were no more in stock.
Regards,
[redacted]