Lenox, Inc

Hello,
I apologize for the issues that you have experienced
with our companyAfter speaking to one of our representatives an order was entered at no cost for the replacement *** Vegetable BowlPer your conversation with the representative you requested that we bill your *** *** cardWe billed your card in the amount of $1,as requestedWe will be billing the remainder in the amount of $shortly.Again, please accept our sincere apologizes regarding this matter.Best regards,Kimberly L***

Hello,I apologize that your order for the Snow Fantasies Snowflake Ornament was canceledDue to an overwhelming response, this year dated ornament has sold outOne of our representatives tried contacting you by phone as requested on Saturday December 10, and were unsuccessfulWe were
contacting you to let you know that we located this ornament through another source and will be shipping it to you at no costOnce the tracking information is received an email with the tracking information will be generated.I apologize that our customer service department failed to meet your needs and consider this a very serious matterI can assure you that providing excellent customer service and a quality product is a high priority for LenoxWe consider you a valued customer and will do our best to meet all of your expectations in the future.Best regards,Kimberly L***-W***

Hello,I just spoke to this customer and advised as a one time accommodation we will be happy to extend a merchandise credit in the amount of $27.99. In the future since this item has been retired he would have to go back to the purchaser from ***.Best regards,Kimberly L***

Hello,We are writing to confirm that the replacement dinner plate is in our warehouse preparing for shipmentOnce the replacement plate is shipped the customer will receive an email with her shipping details.Best regards,Kimberly L***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. However, I will be in contact again if a $refund check does not arrive within the time limit stated by Lenox (10-days)
Regards,
*** ***

Hello,We have contacted our Accounting Department and a check is being mailed to the billing address on your recent orderWe ask that you allow 5-business days to receive it.Best regards,Kimberly L***

Hello,I apologize that you have not received your orderAccording to our records when your online order was placed the incorrect zip code of was enteredWe are going to keep checking the tracking for your order and if it is scanned and successfully delivered by the USPS, we will email you a
return label for the return of this order. We have processed a refund to your MastercardWe ask that you allow 2-business days for it to post to your account. Best regards,Kimberly L***

Hello,We apologize for any disappointment this may have causedWhen you received your email confirmation of your order we did let you know that the order was in a reserved statusWe assure you we will ship your order once inventory is receivedThe configuration of the Holiday Tartan piece set with bonus is new and has not be offered together previously.Again, please accept our sincere apologizes regarding this matter.Best regards,Kimberly L***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
Hi- I'm satisfied with the business reply but I have not yet seen a refund to my credit card for the returned items, as stated by the businessI would request that the business follow up to ensure that a refund has indeed been given to my account before this issue is satisfactorily closed.
Regards,
*** ***

---------- Forwarded message ----------From: *** ***Date: Sun, Jun 5, at 7:AMSubject: Complaint #***To: "[email protected]" Regarding my complaint # *** against Lenox, I received a refund check dated 5/20, for
the full amount on 6/Prior to that, on 6/I received an email asking me to send a copy of my credit card statement to prove I orignally paid for the product in question last SeptemberSo it seems the dept responding to emails is not communicating with the dept sending out refundsAt any rate, my claim has been satisfied and I will no longer do business with this company. *** ***

Hello,We apologize that you received a past due notice from our company.We have contacted our Accounting Department and your billing has been clearedBoth of your orders are paid in full.Again, please accept our sincere apologizes regarding this matter.Best regards,Kimberly L***

Hello,I apologize that you received an
invoice for the order that was never receivedI checked with our Accounting Department and have been informed that due to a computer glitch an invoice was generatedWe assure you that the order has not payment due and the status has been closed.Best regards,Kimberly L***

Hello,We apologize that we were unable to fulfill your orderUnfortunately, this is a seasonal item and our inventory has been depletedWe expect to offer this item again in SeptemberDue to the long shipping delay your order has been canceledIf you would like to reorder this item when it
becomes available we will be happy to honor the price of $Again, please accept our sincere apologizes regarding this matter.Best regards,Kimberly L***-W***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because:
I have not received any invoice. And I would simply prefer to return the remaining items for a full refund and never purchase anything from Lenox again. The china set is still in the box. Please send a return authorization and return label via email or via this intermediary communication
Regards,
*** ***

Hello,We apologize for the problems that you had encountered with our company and that the replacement Bride & Groom Ornament was received with the incorrect personalizationWe will be happy place an order for a no cost replacement ornamentPlease contact us back with the personalization and
date that you would like on the ornamentWe have also issued a refund for this ornament.Again, please accept our sincere apologizes regarding this matter.Best regards,Kimberly L***

Hello,We apologize that you have not received your refundWe have contacted our Accounting Department and assure you that a refund check in the amount of $is being processedWe ask that you please allow 10-business days to receive it.Again, please accept our sincere apologizes
regarding this matter.Best regards,Kimberly L***-W***

Hello,We apologize for that you received your ornament with missing/broken styrofoamUnfortunately, since the items come into our warehouse prepackaged we do not have replacement styrofoam that we can send you. Since we are unable to replace the styrofoam we have entered a no cost replacement
order which can be referenced with order number ***We have also issued a refund to your *** card for the cost of the original ornament.Again, please accept our sincere apologizes regarding this matter.Best regards,Kimberly L***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***After being on the phone with Tammy, who is handling my complaint, and went through all the details about the payments from several purchases, for some reasons, their system was not processing two of my purchases each month as installments correctlySo they charged a one time charge on my credit card for the balance from one of the purchases, the total was $1,200.75, which was processed successfullyAnd they informed me that they will process another balance from another purchase with a total of $281.75. Currently, I am still waiting for my replacement item to be deliveredOnce I have received my replacement, I will be able to examine if the item is free of defects
Best Regards,
*** ***

[A default
letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Hello,We apologize for the lack of attention you received from our companyWe take pride in providing quality products and first class customer serviceWhen we fail to do so, we consider this a very serious matterWe truly regret that you did not receive the best that we have to offer.Our records
indicate that one of our representatives contacted you regarding this issueOur Accounting Department has been contacted and a refund check in the amount of $will be issued by the end of next weekWe will be happy to expedite your refund check through ***.We want to assure you that this is a secondary agency that did not report the assumed balance due to the three main credit bureaus.Sincerely,Kimberly L***