Lenox, Inc

Hello,We apologize for the lack of attention you received from our companyWe take pride in providing quality products and first class customer serviceWhen we fail to do so, we consider this a very serious matterWe truly regret that you did not receive the best that we have to offer.Our records
indicate that one of our representatives contacted you regarding this issueOur Accounting Department has been contacted and a refund check in the amount of $will be issued by the end of next weekWe will be happy to expedite your refund check through ***.We want to assure you that this is a secondary agency that did not report the assumed balance due to the three main credit bureaus.Sincerely,Kimberly L***

[A default letter is provided
here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. I appreciate the business's quick response and I also appreciate the help of the Revdex.com in resolving this matter that I could not resolve myself. Thank you to all
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Hello,We would like to extend our sincere apologies for the problems that you have experienced with our company.  We are very proud of our excellent service and you certainly should expect it at all times. Per our conversation with your husband [redacted], we have emailed you six return labels...

for the return of your ware. We assure you that once your return is processed we will be happy to issue you an immediate refund.Again, please accept our sincere apologizes regarding this matter.Best regards,Kimberly L[redacted]

Hello,Our records indicate that on 11/10/16 a refund in the amount of $22.40 was issued to your [redacted] card then on 11/12/16 an additional $10.00 was issued. Please keep in mind that when you placed your order there was a $15.00 discount applied to the three ornaments that were ordered. Since your original order total for this item was $37.40 minus the $5.00 discount you have been correctly refunded for a total of $32.40.Best regards,Kimberly L[redacted]

Hello,We apologize that the collection agency has not removed you from their records. Our records indicate that the agency has been contacted and will be confirming in writing that you have been removed.Again, please accept our sincere apologizes regarding this matter.Best regards,Kimberly...

L[redacted]

Hello,We apologize for the problem that you had with our company. Our records indicate that your billing was cleared for this order on 8/12/16 and that your account is paid in full.Again, please accept our sincere apologizes regarding this matter.Best regards,Kimberly L[redacted]

Hello,We apologize that your daughter keeps receiving an invoice for a gift that she received. We assure you that we have cleared the billing and another invoice will not be received.Again, please accept our sincere apologizes regarding this matter.Best regards,Kimberly L[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Hello,We have contacted our Accounting Department regarding your refund and have been informed that it was processed on 3/16/18. We issued a refund in the amount of $11.12 and $32.82.We are sorry for any inconvenience this may have caused.Best regards,Kimberly L[redacted]

The second credit of $10.00 finally appeared on my credit card statement on 11/17/16; this resulted in a total credit of $32.40 which is what Lenox promised.  I am now satisfied, as Lenox made good on their promise. Thank you both Revdex.com and Lenox!

Hello,I am writing regarding your recent inquiry. Unfortunately, the Butterfly Meadow Party Plate that came with your set is not longer available. However, we will be happy to mail you a replacement Butterfly Meadow Party Plate that will coordinate with your set. The order number for the...

replacement plate is [redacted].If you need further assistance please contact us at ###-###-####.Best regards,Kimberly L[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Hello,I am writing regarding this complaint.As an accommodation for the problems that this customer has encountered we are mailing a refund check in the amount of $25.00.Best regards,Kimberly L[redacted]

Hello,We apologize that you have not received a replacement for the defective plate you received. At this time we are waiting for additional inventory to be received. One of our representatives has been in contact with this customer and explained the situation. We have entered a no cost replacement...

order which will ship once our inventory is received. The representative did try contacting the customer today to confirm that a replacement will be mailed out within the next couple weeks.Again, please accept our sincere apologizes regarding this matter.Best regards,Kimberly L[redacted]

Hello,I apologize that you did not receive a return phone call. The Breakage Replacement Form/Registration Form that you filled out was from many years ago and is obsolete. When we received a customers registration we would send an email with a link that they would click through to receive $50.00...

off on a purchase of $150.00 or more. Since this is no longer being offered, we will be happy to mail a $50.00 savings certificate directly to the customer. We ask that you allow 5-7 business days to receive it.Best regards,Kimberly L[redacted]

Hello,We apologize for the issues that you experienced with our company regarding the billing of your order. Per your conversation with Tammy, we will be happy to apply the payment today in the amount of $36.46 and restart your billing. We have placed a Savings Certificate in the mail in the amount...

of $50.00 which can be used towards a future purchase.Again, please accept our sincere apologizes regarding this matter.Best regards,Kimberly L[redacted]