Lenox, Inc

Hello,I apologize that you did not receive return labels for your orderOur records indicate that on 11/7/we did mail two return labels to the PO Box on file. It appears that two orders were placedOrder *** for the Autumn Serving pieces and *** for the eight piece place
setting of the Autumn dinnerware. We did receive your return of order *** which we received two installment payments forOne in the amount of $on 10/13/and the second on 11/14/in the amount of $totaling $453.81. We did receive your first installment payment on order *** on 10/27/in the amount of $When we tried to obtain the second installment of eight payments on 11/26/in the amount of $the payment was declined by the credit card companyThe balance due on this order is $979.75. Our policy is that if a customer has an outstanding balance due once a return is processed we transfer the funds to the open balanceIn this case we did transfer the funds to the open order *** in the amount of $453.81 If you can provide a *** receipt showing the amount paid for the return postage we will be happy credit the open order with the amount that you paid for the return shipping. Best regards, Kimberly L***-***

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here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. I appreciate the business's quick response and I also appreciate the help of the Revdex.com in resolving this matter that I could not resolve myself. Thank you to all
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Hello,We would like to extend our sincere apologies for the problems that you have experienced with our company.  We are very proud of our excellent service and you certainly should expect it at all times. Per our conversation with your husband [redacted], we have emailed you six return labels...

for the return of your ware. We assure you that once your return is processed we will be happy to issue you an immediate refund.Again, please accept our sincere apologizes regarding this matter.Best regards,Kimberly L[redacted]

Hello,Our records indicate that on 11/10/16 a refund in the amount of $22.40 was issued to your [redacted] card then on 11/12/16 an additional $10.00 was issued. Please keep in mind that when you placed your order there was a $15.00 discount applied to the three ornaments that were ordered. Since your original order total for this item was $37.40 minus the $5.00 discount you have been correctly refunded for a total of $32.40.Best regards,Kimberly L[redacted]

Hello,We apologize that the collection agency has not removed you from their records. Our records indicate that the agency has been contacted and will be confirming in writing that you have been removed.Again, please accept our sincere apologizes regarding this matter.Best regards,Kimberly...

L[redacted]

Hello,We apologize that your daughter keeps receiving an invoice for a gift that she received. We assure you that we have cleared the billing and another invoice will not be received.Again, please accept our sincere apologizes regarding this matter.Best regards,Kimberly L[redacted]

Hello,We apologize for the problem that you had with our company. Our records indicate that your billing was cleared for this order on 8/12/16 and that your account is paid in full.Again, please accept our sincere apologizes regarding this matter.Best regards,Kimberly L[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Hello,We have contacted our Accounting Department regarding your refund and have been informed that it was processed on 3/16/18. We issued a refund in the amount of $11.12 and $32.82.We are sorry for any inconvenience this may have caused.Best regards,Kimberly L[redacted]

The second credit of $10.00 finally appeared on my credit card statement on 11/17/16; this resulted in a total credit of $32.40 which is what Lenox promised.  I am now satisfied, as Lenox made good on their promise. Thank you both Revdex.com and Lenox!

Hello,I am writing regarding your recent inquiry. Unfortunately, the Butterfly Meadow Party Plate that came with your set is not longer available. However, we will be happy to mail you a replacement Butterfly Meadow Party Plate that will coordinate with your set. The order number for the...

replacement plate is [redacted].If you need further assistance please contact us at ###-###-####.Best regards,Kimberly L[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Hello,I am writing regarding this complaint.As an accommodation for the problems that this customer has encountered we are mailing a refund check in the amount of $25.00.Best regards,Kimberly L[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Hello,We apologize that you did not receive a response to your email. As a one time accommodation we can offer you a price adjustment in the amount of $24.99. If you are not satisfied with this adjustment we will be happy to email you return labels so you can return your order. Please let us...

know what would be acceptable to you. Below is our disclaimer regarding adjustments for your order that was placed on 12/18/17.*The Extra 30% Savings, and Extra 40% Savings on clearance will be applied at checkout when appropriate code is entered. The 30% Off offer excludes kate spade new york, Marchesa, Donna Karan, Season's Radiance, Reed & Barton, and [redacted]™ merchandise. Offers not valid at stores where Lenox merchandise is sold. These offers, and the Free Standard Shipping offer, cannot be combined with other offers, and cannot be applied to past purchases. Offers end at 6:59 am ET on November 25, 2017.Best regards,Kimberly L[redacted]

Hello,We apologize for the issues that you experienced with our company regarding the billing of your order. Per your conversation with Tammy, we will be happy to apply the payment today in the amount of $36.46 and restart your billing. We have placed a Savings Certificate in the mail in the amount...

of $50.00 which can be used towards a future purchase.Again, please accept our sincere apologizes regarding this matter.Best regards,Kimberly L[redacted]

Hello,I apologize that you did not receive a return phone call. The Breakage Replacement Form/Registration Form that you filled out was from many years ago and is obsolete. When we received a customers registration we would send an email with a link that they would click through to receive $50.00...

off on a purchase of $150.00 or more. Since this is no longer being offered, we will be happy to mail a $50.00 savings certificate directly to the customer. We ask that you allow 5-7 business days to receive it.Best regards,Kimberly L[redacted]