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Leo marketing acquisitions Reviews (76)

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

We apologize for the double billing, due to [redacted] selling your account to [redacted] , prior to selling it to AFA, unbeknownst to AFAWe collected a total of $(2/& 5/- 10/@ $44.99/monthly) AFA will send the refund for $Please confirm the mailing address on file is correct and up to date

Alarm Funding Associates (AFA) is a Security companyWe have a contractual agreement with [redacted] ***, not [redacted] (who is submitting this complaint); therefore we cannot and would not cancel an account of a customer with a request from someone other than that customerAgain, we are a security company and our customers' safety is our top priority I am sure the Revdex.com can understand and agree with this stance / [redacted] Style Definitions */

We are unable to locate this customer and address in our databasePlease provide a cr and we will gladly research further

AFA purchased the contract for alarm monitoring at [redacted] located at: [redacted] Charlotte, NC? [redacted] from ***We cannot cancel the account at the request of someone other than the contract signorThe account will go through the collection process and after days of no payments, will be cancelled for non-payment [redacted] will not be held responsible for the balance due on this contract.?

Alarm Funding Associates partners with the local office of [redacted] for billing and service issuesAFA wasn't notified of the request to cancel the monitoring services at this locations until March 1, and therefore; the customer continued to be billedWe have since resolved the issue and have processed the request to cancel the account and refund Mr [redacted] the total amount requested of $We apologize for the confusion and frustration by the customer with regards to requesting this cancellationPlease let me know if you have any further questions or concerns.AFA appreciates our customers' business

The zero balance invoice was sent for the customer's recordsThere is nothing further due, from [redacted] , Alarm Funding (billing company) or the 3rd party collection agency ( [redacted] ).Please let us know if you have further questions.Thank you,

July 30, 2016Dear [redacted] ***:I am in receipt of your letter of July 26, with the information that Alarm Funding Associates has written off their claim of monies from meI accept their decision.I thank you for your help in this most trying time

[A default letter is provided here which indicates your acceptance of the business's response.? If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me.? Regards, [redacted]

Alarm Funding Associates purchased this contract from [redacted] Security with a signature of [redacted] We understand from the customer's daughter ( [redacted] ) that she believes her mother either didn't sign the agreement or didn't know what she was signingWe gave her our best offer to cut the remaining balance on the contract in half to $from $660.00, however [redacted] was not satisfied and began to speak over our representative who offered to send her a copy of the contractIt is noted that [redacted] stated, "we are not payingPeriod!"Given the situation, in good faith AFA will again offer to cut the balance remaining on the contract to $This is a substantial financial loss for AFA and is our final and best offer.? We would be happy to provide a copy of the signed contract

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.] RevDex.com: I have reviewed... the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me. Regards, [redacted] ***

AFA purchased the contract for alarm monitoring at [redacted] located at: [redacted] Charlotte, NC [redacted] from ***We cannot cancel the account at the request of someone other than the contract signorThe account will go through the collection process and after days of no payments, will be cancelled for non-payment [redacted] will not be held responsible for the balance due on this contract

Alarm Funding Associates purchased this contract from [redacted] Security with a signature of [redacted] We understand from the customer's daughter ( [redacted] ) that she believes her mother either didn't sign the agreement or didn't know what she was signingWe gave her our best offer to cut the remaining balance on the contract in half to $from $660.00, however [redacted] was not satisfied and began to speak over our representative who offered to send her a copy of the contractIt is noted that [redacted] stated, "we are not payingPeriod!"Given the situation, in good faith AFA will again offer to cut the balance remaining on the contract to $This is a substantial financial loss for AFA and is our final and best offer We would be happy to provide a copy of the signed contract

Alarm Funding Associates partners with [redacted] AlarmIn June 2014, AFA paid the upfront cost to upgrade **& [redacted] ***'s alarm system, at which time a year contract was signed by the customerWe require a year contract to offset the cost of the equipmentThe balance due on the account is for the remaining terms on the contract$382.48; however, given the long term good pay history of this customer, we are offering to cut the remaining balance due in half and consider the contract paid in full with a final payment of $Please confirm if you are in agreement and we will send a final bill reflecting the lower amount.? Thank you

[redacted] account was credited on 10/26/for the amount paid to the local [redacted] officeThis account is now current [redacted] local office has been holding the payments, rather than forwarding them to AFA for processingTo avoid further delays in processing payments, moving forward, please send all payments directly to the the AFA redemption center billing office. We appreciate [redacted] business

The zero balance invoice was sent for the customer's recordsThere is nothing further due, from ***, Alarm Funding (billing company) or the 3rd party collection agency (***).Please let us know if you have further questions.Thank you,

We apologize for the oversight and have cancelled this account and will issue a refund for $Please allow days for delivery.Thank you,

We apologize for the confusion regarding your billing for alarm monitoring servicesOur company acquired your account in March and began billing, at which time, *** was to cease billing your acountI will look into this further with *** office regarding your being billed by them, as well as AFA.

Alarm Funding Associates (AFA) is a Security companyWe have a contractual agreement with *** ***, not *** *** (who is submitting this complaint); therefore we cannot and would not cancel an account of a customer with a request from someone other than that customerAgain, we are a security
company and our customers' safety is our top priority. I am sure the Revdex.com can understand and agree with this stance

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