Leo marketing acquisitions

AFA purchased the contract for alarm monitoring at *** located at:*** *** *** *** *** *** Charlotte, NC *** from ***We cannot cancel the account at the request of someone other than the contract signorThe account will go through the collection process and after days of no payments, will be cancelled for non-payment*** *** will not be held responsible for the balance due on this contract.

We apologize for the double billing, due to *** selling your account to *** ***, prior to selling it to AFA, unbeknownst to AFAWe
collected a total of $(2/& 5/- 10/@ $44.99/monthly) AFA will send the refund for $Please confirm the mailing address on file is correct and up to date.

The requested refund has been sent to customerCustomer has agree to notify AFA, once she receives the refund checkThere is nothing further required from AFA

This account has been cancelled with a zero balance dueAn invoice will be sent for your records.Thank you for your business

Alarm Funding Associates partners with *** AlarmIn June 2014, AFA paid the upfront cost to upgrade **& *** ***'s alarm system, at which time a year contract was signed by the customerWe require a year contract to offset the cost of the equipmentThe balance due on the account is
for the remaining terms on the contract$382.48; however, given the long term good pay history of this customer, we are offering to cut the remaining balance due in half and consider the contract paid in full with a final payment of $Please confirm if you are in agreement and we will send a final bill reflecting the lower amount. Thank you

Alarm Funding Associates is the billing company for ***We apologize for the miscommunication between customer and local office, of what day the monitoring services, were to be cancelledWe will gladly refund for the entire month of September in the amount of $

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
RevDex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Our Company Policy is to have all cancellation requests in writing. We received the customers written/e-mailed cancellation request on March 12, 2018. There are no prior notes on the account stating customer wanted to cancel before March 2018. The account will be cancelled at the
end of March. There is no refund due at this time.

Good day,The request for alarm monitoirng cancellation for *** *** *** *** *** Baltimore, MD *** was received on 3/10/and will be processed with a zero balance due. There is no money owed on this account and it will not be sent to collection agencyMy apologies for the
confusion between the local and head offices.Thank you for your business

AFA has removed remaining balance due on this account and will send a zero balance due invoice to the customer for her records

We are sorry to hear of ***'s dissatisfaction with AFA regarding her requested refundAFA did offer to fix her broken system at no charge upfront, however we did need to increase her monthly rate in a new contract to cover our out of pocket costs which would have run several hundred dollars
*** declined to accept our offer, wanting the system repaired at no charge*** *** signed a five year monitoring agreement on Nov 2, and is contractually obligated to pay through her terms of agreement on the contractShe has satisfied the contractual obligations and paid through her initial terms, however no refund is due on this account based on the contract termsThe offer to repair the system (at no upfront costs & increased rate) still stands, if *** *** is interested

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
RevDex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

We apologize for the oversight and have cancelled this account and will issue a refund for $Please allow days for delivery.Thank you,

Alarm Funding Associates partners with the local office of *** *** for billing and service issuesAFA wasn't notified of the request to cancel the monitoring services at this locations until March 1, and therefore; the customer continued to be billedWe have since resolved the issue
and have processed the request to cancel the account and refund Mr*** the total amount requested of $We apologize for the confusion and frustration by the customer with regards to requesting this cancellationPlease let me know if you have any further questions or concerns.AFA appreciates our customers' business

AFA received the first call indicating a need for a service call on 7/29/from the Central monitoring station.AFA sent a service ticket to the local office on 8/1/and again on 8/29/Customer doesn't want to pay for service, in order to get system working againCustomer is under
contract until October 2016; therefore the only refund due is Oct, Nov and DecWe would be happy to send a copy of the contract to the customer

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
RevDex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me Thank you
Regards,
*** ***

There will be nothing further due on this accountIt will be cancelled with zero balance due

We will send the refund that is due on this account for the months of Oct, Nov and December

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because:
This is not true, on the alarm keypad it says for service call Cornerstone alarm and lists its phone number, im happy to send pic, and it says im protected by Cornerstone Alarm I have been calling Cornerstone for month and months about it, and keep getting run around To me this has been a unhappy tricky fraudulent experience - selling me service when my system is not working and they know its not and not communicating I feel dumb cause I pay $440/year for monitoring and I get no security Had I been robbed or had a fire or anything this alarm would never have worked or protected me You should make it clear to unsuspecting consumers how tricky this company is Im now in process of getting an ADT system, cause at least they are a reputable company, and they wont keep saying its some other company that has responsibility You really should investigate this, this multiparty setup they have is certainly designed to mislead and take advantage of the customer I hope you can prevent others from being cheated like I am being cheated I guess all I can do is wait for my refund for the months like they said in their response to you Although I suspect they will never send me back the money, only said it to assuage you
Regards,
*** ***

The requested refund has been sent to customerCustomer has agree to notify AFA, once she receives the refund checkThere is nothing further required from AFA