Leslie's Swimming Pool Supplies

The Regional Vice President called the customer again and offered to reimburse him for his product. There will be a corporate check mailed to the customers home.

The Regional Service Manager is currently working on a resolution with the customer.

Hello Revdex.com,
This issue has been resolved. The customer was issued a refund on May 29, 2014.
Thank you.
[redacted]
Leslie's Customer Care Team

Hello Revdex.com,Leslie's has tried to reach out to the customer twice and was unsuccessful. A voice mail message was left for the customer to make a return call back.Thank you.Leslie's Customer Care Team[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

As stated before, we sell heat pumps but we do not service them. The customer has been advised of this numerous times. Thank you.

I do agree with the resolution on Leslie's Pool behalf however,  as far as [redacted] Installers, they have ano agreement with Leslie's as an independent contractor. I did not choose them to install our pool. That is who Leslie's contracts to do the installing. I think they should be more Involved with helping resolve the issues with their contractor!

Hello Revdex.com,Leslie's has reached out to the customer again and came up with a resolution. Instead of store credit, the customer will receive a $200 check from the corporate office.Thank you.Leslie's Customer Care Team

Revdex.com:
At this time, I have not been contacted by Nature Station Waste Services, LLC regarding complaint ID 11403057, probably because we cancelled the services.  Please ensure the complain is on your records because I know we are not the only one having so much...

trouble with this company.  Expecting confirming response I remain.
[redacted]

To Whom It May Concern,[redacted] placed an order with Leslie's Poolmart on September 6th 2013 for aT3 Suction Side Pool Cleaner.  On August 18th 2014 we received a call from the customer stating she was having trouble with her cleaner. All manufacture manages the warranty on equipment;...

we arranged contact with Zodiac to assist the customer. After talking with the manufacture [redacted] called us; It was determined the cleaner could not be repaired, we agreed to replace customer’s cleaner in efforts to speed up the warranty exchange process. A new cleaner was shipped on September 9th, 2014.Upon learning of the Revdex.com complaint we contacted the customer to make sure the cleaner was working correctly. I was able to make contact [redacted]; she stated that the cleaner was working properly now and her issues have been resolved.

I purchased a variable speed pump from them, had them come install it and was told a brand new Hayward pool sweep I had wouldn't work and was "Talked" into purchasing a new pool sweep for $500. The pool sweep was a Zodiac MX8, in the 1st 6-9 months of owning the pool sweep it needed 11 (documented) in store repairs. Numerous parts were changed more than once, long story short going on our 3rd summer with the sweep now and it STILL doesn't work. Again Leslies is very happy to charge about $200 in parts again for the 3rd or 4th time for some of those parts. What was their solution? Since they couldn't return it and allow me to purchase a different model, they offered to give me 50% off of the very same model only. Really?? I never asked for a refund or a single penny pack, I just wanted a store credit to pick a different branded pool sweep so it wouldn't have cost them a penny especially since the one I wanted was more expensive and I was willing to pay the difference! Also I believe it to be a marketing ploy but Leslies does not allow any negative feedback on their website to be left for their products. I personally know of 3 other people who had a negative experience with their products and we all left negative feedback omitting any price information or any other pertinent identifying information as by their own website warning and amazingly none of our negative feedbacks were allowed on their products. But I left a positive feedback on something else and it went right through. Shady marketing tactics to manipulate the ratings on their products.

[A default letter is provided here...

which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,[redacted]

Hello Revdex.com,Leslie's contacted [redacted] and instructed him to bring his Barracuda MX8 cleaner into the store to swap it out for a brand new machine. Thank you.Leslie's Customer Care Team

I have reviewed the response made by the business in reference to complaint ID...

[redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

The service manager went to Mr. R[redacted] house 3.22.16 and reinstalled her old chlorinator. While at his property we noticed a small crack in the housing of the chlorinator and replaced it at no charge to Mr. R[redacted]. The customer was happy with the resolution.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would...

be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Hello Revdex.com,Leslie's has spoken to the customer and came to an agreement. Leslie's will be refunding the custom lights with a 25% restocking fee. This issue is considered resolved.Thank you.Leslie's Customer Care Team

I TALKED TO RYAN WITH LESLIES FRIDAY NIGHT.  I NEVER TALKED TO ANY STORE MGR.  I DID TALK TO A RUDE EMPLOYEE AT THE PINNACLE PEAK STORE.  I ASKED TO USE A COUPON AND HE REFUSED. RYAN OFFERED TO LET ME USE THE COUPON AT THE PINNACLE PEAK STORE ON SATURDAY, BUT I REFUSED.  HE SAID I COULD USE THE COUPON AT THE ARROWHEAD LOCATION WHERE I NORMALLY GO.  IT WAS THE WEEKEND AND I REALLY DIDNT WANT TO WASTE MY TIME AND FUEL TO DRIVE OUT OF MY WAY FOR A $5 COUPON.  I SHOULD HAVE BEEN ABLE TO USE IT IN THE FIRST PLACE.  I'M NOT SURE WHERE THEY CAME UP WITH SAYING I DIDN'T HAVE MY RECEIPT AND THE ITEM IN QUESTION.  I HAVE BOTH.  I'M NOT SURE WHY THEY CAN'T FIND MY RECEIPT.  I DO KNOW THEY HAVE VERY POOR CUSTOMER SERVICE.  MAYBE THEY DON'T KEEP GOOD RECORDS EITHER.  I'M NOT SURE.  I DO KNOW THEY OWN EVERY POOL STORE IN THE PHOENIX AREA AND IT'S A MONOPOLY.  HONESTLY WE ARE A VERY POOR FIT.  I HAVE SPENT HUNDREDS IN THEIR STORES AND COLLECTIVELY OVER THE PAST 17YRS, THOUSANDS WITH SHASTA.  FROM NOW ON I WILL SHOP ONLINE AND BUY FROM SOMEONE THAT APPRECIATES MY BUSINESS.  THEY WILL DELIVER IT TO MY DOOR AND I DON'T HAVE TO DRIVE TO LESLIES SO SOMEONE CAN BE RUDE TO ME. 
HERES A RESOLUTION.  JUST SEND ME A CHECK FOR THE DIFFERENCE OF WHAT I PAID AND THE COUPON PRICE, IT'S ABOUT $5 AND WE CAN CALL IT EVEN.  THIS WAY I DON'T EVER HAVE TO GO TO LESLIES AGAIN. 
 
[redacted]

Please do not use this company, I called them to fix issue with air bubbles, in my pool. when the tech showed up, he did not even bother asking what is wrong, he adjusted the cleaner valve from high to low, I had it on high the day before. then he told me the job is done, informed him that is not why I called you, the issue is air bubbles in the pool. He told me that is not why you called. Air bubbles in the pool is consider as water flow issue. Then he said the issue for the air bubbles is an O-ring that needs to be changed, but he cannot fix it since he does not have it. So I paid him the 80$ for service call, and $25 trip charge. I bought/replace the O-ring that day, another $20, but nothing was fixed. I called them twice after that, and I was told someone will call you back, but I never got a call back. I guess they have nothing to say to back up their work.
call numbe[redacted] tech name: Kevin M[redacted]

Complaint: 11401532
I am rejecting this response because:
The responder did not "speak to me" to find truth, he pretty much said I was lying.  Yes, I am not a chemist and just assumed high acidic conditions would do that damage, but it doesn't take a brain surgeon to google other causes and find that HIGH PH can do the damage as well....and that whole chemical process they had me follow brought my PH level very high and continued to be high for weeks after.  I had a difficult time bringing it down.  It was not JUST the Green to Clean product, it was a series of products that contributed to the damage that they had me do over several days.   My prior pool color was a consistent dark green...and I sent them pictures of that so that even their rep that came to see the pool could note the consistent coloring.  My pool had some algae but it wasn't such that I couldn't see the bottom of the pool....and I've used several other algaecide products, most of them from Leslie's, on my pool previously without any issues.  I don't know how else I am supposed to "prove" this besides having pictures of a consistent color that doesn't look scarred and then after the treatment having a tie-dyed blue/green/yellow/white pool that is rough.  I came immediately to Leslies when this happened, I brought pictures of before and after.  When my 1 year old pool pump went out right afterward the treatment and the installer took it apart, and examined everything, the cause had to be chemically induced...high acid OR high PH.  But of course the Leslie's rep didn't bother to mention that High PH could do that damage as well.  I've had the original pool builder provide an estimate for fixing it and it is about $5000.  Because the pool is older, even though it WAS NOT DISCOLORED or ROUGH, I would be fair and ask them to pay half of that cost and the water refill.    I don't really appreciate the lawyering up comments - it is as rude as the phone call was.  Customer service and respect is a thing of the past.   If they don't respond appropriately, then I will find appropriate responses.  
Regards,
[redacted]