Lester Glenn Auto Group Inc

Please supply Lester Glenn with receipt of repairs being made related to repairs done on 11/2/, We stand behind our workmanship and if our recommendations was not the fix for the concern we will refund you for the amount you paid in attempt the repair the concern at Lester Glenn as a goodwill
gesture

I will have our team contact your to evaluate the damage to allow us to determine how Lesterglenn will proceed with same

[A default letter is provided here
which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

*** *** I believe by this time you have been made aware of what has created this issueI will not try to make any excusesAs you know we accidentally sent your title to the bank as if you had a loan when you did notWe have been communicating with
the bank and have asked them to send it back to usUnfortunetly they have responded very very slowlyAt this time we have put in for a new title and hope to have that much soonerAgain, there is no excuse just an honest mistakePlease know that there is no lien on your truck and you are the ownerWe are working on getting you the title asap

Tell us why here...Vehicle arrived to LG on 5/20/for recalls to be completed and same were completed on ro #***, mileage 164,192, customer was advise at that time that the air bag light was on and declined to have repair facility look at same , Lester Glenn will be contacting customer on
5/21/to make arragnemtns to look at lite and determine the cause of same being on, Lester Glenn will not charge customer to evaluate concern

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
Lester Glenn has agreed to provide proper follow up through General Motors for the problem that has been documented with my vehicleA resolution to the issue is still pending
Regards,
*** ***

U[A default letter is provided here which indicates your acceptance of the business's
response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me

Complaint: ***
I am rejecting this response because:
Regards,
*** *** After speaking with Erica and John and still not being satisfied, I again Called *** Corporate at *** Contrary to what Erica stated there is a way to escalate a complaint above her level One can file a complaint against *** itself which naturally I did I was advised that I will be contacted and I can explain my dissatisfaction with both ERIC and *** The troubling part of this is the implied distrust that is insinuatedLet me explain vis-a-vis this nonsense over a "missing code" First of all it's not "missing" If it were then how did I, and an independent repair shop come up with code P090c If Erica and the dealer are to be considered credible here is what they want me and the public to believe...that on a sunny day on 7/28/15, my daughter, myself, an independent repair shop and a towing company somehow decided that we were going to "trick" a perfectly running *** *** into throwing the aforementioned code while my daughter is barreling down the Garden State Parkway? She risked life and limb because she had nothing better to do???? Then we she barely gets to a repair shop who could have ripped us off but instead gave us the code, called the dealer then towed the car there...again because we had nothing to do??? Asia *** was the initial contact The check engine was still lit when the car was towed Granted independent websites are not authorized by *** but interestingly one of them is staffed by OFFICIAL *** Service advisors attempting to help thousand of others with the same problem Naturally Erica B*** (?)glossed over that revelation and continued to read her scripted reply Everyone is aware of the issue but ***...or...at least that's what Erica would have one believe Now does any thinking person believe that this is being made up? But Erica's solution at this point is dishonest Her "opinion" is no code, no repair even though neither she nor the dealer can prove that they may not have "accidentally" cleared it It works both ways when it comes to accusations of who cleared it Give me one valid logical reason why I would along with a repair shop, my daughter and a tow company want a car fixed if the code and check engine light weren't on? I am empathetic to Lester Glenn's position but be it a day, week or month and IF they can't duplicate the code, am I to take back an unsafe vehicle and have a young woman drive it? Here's the question to Lester Glenn who I might add in private conversations doesn't deny that the situation occurred...what are they going to do when time passes and no code reappears? Give me an unsafe vehicle back all because they can't recreate a code and more importantly a "bean counter/sales manager" with little to no experience in engineering says so? Make no mistake that I get LG's position I have received numerous letters from attornies over the past years (odd how they know of the problem but *** doesn't) asking if I had a *** and does it have transmission issues I have retained the last letter if proof is needed So in conclusion everyone involved knows the problem except *** or so Erica Bright wants us all to believe And...she is the ultimate be all, say all and she and she alone can deny a repair request??? I don't think so She refuses to refer me to a higher authority Regional Sales Mangers do not make life and death decisions in such dangerous situations involving their vehicles and I highly doubt that *** would back her up on that score In the meantime I am giving LG plenty of time to recreate a Check Engine Light and have the car "throw a code" that we all know likely isn't going to happen I believe that tomorrow makes one week it at LG

Complaint: ***
I am rejecting this response because:I am in possession of a receipt from Lester Glenn Service dated June 8, that states "This issue is in the process of being scheduled with GM Engineering and customer will be contacted in advance when set up."
Regards,
*** ***

Lester G*** management spoke with customer and concern has been cleared on of the credit bureaus and customer was satisfied with same

Thank you for taking the time to bring your most recent service visit to our attention , As we investigated your allegation's and by no means was anything done on purpose or deceitful to have you spend anymore more money then you had to on any unnecessary repairs , if you review Invoice #
*** you will see you were credited back $toward the turbo repairs in addition to the dealership absorbing alternate transportation charges that were provided to you in the amount of $210.00. As a Lester Glenn goodwill gesture and for your loyalty to Lester Glenn we will be refunding you back another $in the form of a check and same will be mailed out to your within to business days.Thank you Kerry M*** Director of Fixed Operations

Tell us why here...Thank you for taking the time to respond and advising us of your concern , Lester Glenn has not be able to verify the concern as there are no current or history codes in the system , We at Lester Glenn are trying to duplicate the concern to be able to diagnose the
concern to repair the vehicle properly as we also have been in contact with *** who advised LG *** that we must follow ***s " Policy and Procedures " of verifying the customer complaint prior to making any attempts to repair the vehicle, We have also been advised that ***s customer Analyst " Erica " would be reaching out to the customer to advise them of same

GM Engineering has been contacted by Lester Glenn and same is waiting for a response back to make attempts to schedule a appointment to evaluate the customers complaints , Case # [redacted]

Please be advised Lester Glenn service department has identified the concern as being drivability complaint  , The Technician contacted GM ( TAC Case # [redacted] and same was considered to be normal operation of the vehicle , Lester Glenn has been making contact with GM to identify if any...

update software repairs have been released  to help address the customers concern which was identify to be normal operation of the vehicle , The Vehicle is also out of base warranty and Power-train warranty ( Expired )  Lester Glenn is going to attempt to contact GM again to see if there is any possibility of requesting to have a Field Engineer come to our location to evaluate the vehicles concern , Lester Glenn will also have the GM of the store contact the customer to explain same in detail.

Customer came in on  8/30/2017 for an oil change and a case number from [redacted] in [redacted]  for a steering concern which was worked on by another dealer, who he accused of sabotaging his car. Due to after market tuning and other after market stuff on vehicle, we did not look at that...

issue.  On Saturday the 2nd of September he came in saying that the engine started making noise we went out side never pulled the car in the shop and check the oil which was right on the money.  Did not have a qualified  technician here on that day. We set an appointment for Tuesday because of the holiday, we did tell him not to drive vehicle. On Tuesday when he came in as he sat with the advisor he insisted that the oil did not taste right and wanted a sample and suggest that if we did it, that the sample would not be from his car. He also accused us of using the incorrect oil. Since he did not trust us, we suggest he get his own sample.  We also explained to him that in order for us to do any engine work we would have to contact [redacted] do to after market tuning. He got very defensive and started telling us how he did not trust us. He also demand we rebuild the engine and not replace it.  We explained that it is policy for us to run a CID number  before we do any engine work and that [redacted] would make the determination not us. I also explained that if the trust wasn't there he may take it to another dealer. He did go to [redacted] and do to his attitude did not want to work on the car. I also got a call from Freehold in reqards to this customer as well.  I did an CRS case [redacted] on this customer as well. He was still in the warranty time frame and any other dealer could have contacted [redacted] as well. I would think if the oil was incorrect that another dealer would have know.

Complaint: [redacted]
I am rejecting this response because: they are trying to distract from the facts, and the facts are on 30 aug I paid for an oil change. less then 200 miles later my engine died. unpon inspection of the oil they only checked the level as they stated. they claim another dealership would know if the oil was a problum and shes right. the oil freehold [redacted] gave me was not oil driven less then 200 miles but oil that has been drived for thousands of miles. which means they didnt do a proper oil change which led to my engine breaking down. further more corprate said the engine failure was due to lack of matinence. that is also false because on the recite I have for the alleged oil change it has my vehicle in the green for matinence, I also have had twice as many oil changed then [redacted] recomends. the oil change before the one that destroyed my engine was the begining of july and recite is attached as well. if a proper oil change was done my car  egnine wouldnt have broken down. and they also gave my car a green for matinence so that proves it wasnt a lack of matinence as corprate claims. this [redacted] dealership should have worked on my car since it was thier shop that did the suposed oil change. 
Regards,
[redacted]

Service management team will be contacting customer to set up a appointment to re-evaluate concern at hand  and provide same with alternate transportation while vehicle is being evaluated , prior visit LG service dept road tested vehicle 88 miles and was unable to duplicate customer...

concern, Customer will be asked to road test with technician on arrival.

[redacted]   Im sorry your experience has been an issue with your new car purchase. As a returning customer, Im hopping you can see through any mistakes we may have made this time around and know that is not our intentions.With that said, we also are willing to pay your over...

mileage on your trade since we have no documentation saying otherwise and it is simply she said he said.   Unfortunately though we will not be responsible for any excess wear and tear. Please know that never have we negotiated that at any LG locations because at the time of grounding your old lease, we would never know what that fee would be if any.   The excess wear and tear is calculated after the bank sends a representative out to LG to look over your car. The standards in which they decide your liability on are clearly marked on your lease agreement.  LG can not take responsibility for your tire wear, dings, dents, cracked windshield, etc. especially when those fees are not calculated by us. Unlike your mileage that is clearly calculated off what you had vs what you were allowed.  Please PAY YOUR BILL to [redacted] in full in order to protect yourself from any negative credit actions being taken. Email or bring your bill showing the breakdown of fees to [redacted] at the [redacted] location in Toms River and we will reimburse you for the over milage penalty.  I hope this clears up any bad feeling you may have and shows that LG will do the right thing.

Vehicle was inspected and determined to have a fualty fuel tank , Lester Glenn will be replacing the tank as a one time good will gesture at no charge to the customer ...

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution...

is satisfactory to me.
I would like to let you know that Lester Glenn has spoken to my wife and myself and the matter of the rental car has been rectified in a expectable manner. Thank you for the quick response to our complaint.