Lester Glenn Auto Group Inc

Review: Had a problem starting my car. Went to Lester Glenn on 11/2/15. They said it was a switch which they charged $350.01. Still had problems starting car. Returned to lester glenn on 2/5/15. They had car car for another three hours and could not find the problem. Took car to a local mechanic and he fixed the starter in two hours. The part they replaced was NOT the problem.Desired Settlement: Since they did not fix car or diagnose problem I want my money back.

Business

Response:

Please supply Lester Glenn with receipt of repairs being made related to repairs done on 11/2/15 , We stand behind our workmanship and if our recommendations was not the fix for the concern we will refund you for the amount you paid in attempt the repair the concern at Lester Glenn as a goodwill gesture ....

Review: I paid a total of $21,247 cash for a certified pre owned 2012 Elantra with 15,000 miles. After driving the car for a few days I noticed that the body of the vehicle that runs under both driver's side doors was pushed in and dented. Also there was a related dent on the driver's door. Upon closer inspection I found that the paint had been touched up to cover up the damage. This made the damage harder to detect. A local auto body shop estimated the repairs to be over $1,800. I brought the vehicle back to [redacted] within the first week and asked them to please repair the body damage as this car was certified. They told me all they would do is touch up the paint and would not fix the body damage. I told them that with $1,800 of body damage this car does meet the standards of being a Hyundai certified pre owned car as is set forth on the official Hyundai Website. The website states that to be certified a car must be in "like new condition" and must pass a 150 point inspection that includes body and paint. I told them they sold me a certified car that is clearly not up to standards and that the damage was touched up to disguise it. They shrugged their shoulders and refused to fix it even though this dealership has their own auto body repair shop. I am disgusted with how [redacted] treated me and feel like they sold me a car that was advertised as certified but was clearly not up to Hyundai standards to be certified.Desired Settlement: At this point I would just like my money back for the vehicle. I am so shocked at this dealership's deceptive practices and by their refusal to do what is obviously right I want nothing to do with them. Had they simply said we apologize for the inconvenience and we will give you a loaner car while we fix your car I would of been very happy. But after seeing how underhanded they can be and there refusal to do what is right I want nothing to do with with [redacted]. I paid for a 10 year warranty on this car and I truly do not want to be tied in to [redacted] for the 10 years or to have to take my car there for my free oil changes for life.

Consumer

Response:

I am rejecting this response because: I am sorry that Mr [redacted] is inulted by my comments. I am just stating the facts. When me and several witnesses first noticed the damage and inspected it closely the paint had been touched up where it was chipped and the metal had been exposed. There was also a small trace of rust around the touchup paint. The Auto body shop that I brought the car to said that the damage was clearly something that had been touched up and was most likely caused by someone driving the car up onto a snowbank. I also have a photo of the car which I posted on facebook about 16 hours after I took delivery, which if blown up shows that the car was damaged at that time. There was no snow on the ground in Toms River during those 16 hours. I did receive a call from the salesman on 3/26/14 and he asked if I would be willing to bring the car in on 3/28/14 so a manager named [redacted] can look at it. I agreed to bring in the car in hopes that [redacted] will bring this vehicle up to Hyundai CPO standards, which was how it was advertised. If they do I will be more than happy to remove my complaint from the Revdex.com and have no hard feelings.

Jason Scala

Business

Response:

I talked to the customer last night. [redacted] has agreed to fix the vehicle. The customer has since been in touch with [redacted] our used car manager who is making all arangments to handel the issue.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: I leased a new vehicle on 7/9/12-my payments were to be $190.per month-then he talk me into extra warranty work-which I adgree to-I looked over my paper work and I had sixty(60) days to cancel this. I went in person to gmc-lester glenn and canceled it.I was told I would get my money back and I told the bank guy I want my payments to go back to $190. He said no cause the bank will not let me-so I have to wait till the end of lease to have it taken off. I went home and called bank and they said NO Lester glenn can re-do the contract to get my payments back to $190. I call again the next day and was told now I am not getting my check back for $479. I asked why after dealing with 2 different men and then got phone call on Friday 7/26 and he said he understands and it was done wrong-that [redacted] put my check in as down payment instead of for the extra warranty work This man name is [redacted] (sales manager). Now he also told me he is reaching out for the people above him and he will try to get everything worked out for me. Today is wed. 7/31 and no response back yet. I called again yesrerday and he told me he has not heard anything from the higher ups. I feel that they are playing games with me. They had no right to put my personal check for the warranty work toward the down payment and since I cancelled all the extra warranty work they why r my payments still 35.00 more for month when I don`t have this extra coverage anymore. I appreciate all u can do for meDesired Settlement: I want my payments back to $190.00 like us bank told me it can be done and I want my refund from the extra warranty that I cancelled and they enter the check wrong on the lease adgreement . Again they put my check in as down payment not warranty work-now my refund from the warranty is going to us bank towards end of lease payments. THIS IS WRONG

Business

Response:

Mrs. [redacted]

It was good talking to you today and once again please except my apologies for the confusion surrounding what happens with your refund when cancelling product on a lease. I also want to apologize for the lack of customer service one of our guys showed you when all you wanted where clear answers.

I believe after talking to you we have come to an understanding on why the bank will not credit you the money initially. I also attached as well as let you know that we cancelled the product as well as sent your bank the refund in the amount of 523.23 on 7/24/2013. You will be receiving that check back after your lease has termed.

Once again I want to thank you for your business, not just with this vehicle but with your previous LG purchases as well. Please remember to reach out to me personally with anything you need at LG. I want the chance to prove to you that your last experience is not the normal for LG.

Review: Back in June/ July of 2013 I had a slight accident with my 2011 Jeep Wrangler. I brought it to the dealership to see if it could be fixed and [redacted] stated they could fix it and that my insurance company usaa would send an adjuster out to check my vehicle and make sure the dealership was fixing all the problems. My insurance company usaa and myself forked out well over 4000 dollars to have them properly fix the vehicle. From June till aug 2013 my jeep was at the dealership back and forth at least 5 different times becAuse they did not fix my wrangler appropriately. It was so bad I broke down on the garden state parkway and had to be towed the same day I picked up my jeep! Due to a busted gas vapor canister box that the dealership was paid to fix. Even after I finally got my jeep back in mid August the checking engine light continued to come on. I called repeatedly to get my jeep looked at but they never had time to fit me in. So a year I drove with this check engine light on because [redacted] refused to fix it. Then jan 2015 I have knocking noises in my engine and find out my engine has gone in my jeep. My jeep is only not even 4 yrs old! Are you kidding me???? I had to argue and fight with [redacted] on this issue because there is no reason a barely 4 yr old jeep should have issues! They rebuilt my engine so they stayed, and told me the issue with the gas vapor canister was Something they could not fix and still haven't fixed it. I got my vehicle back finally almost 1 month and 3 weeks in on March 7th 2015. Four days later on March 11, 2015, my check engine light comes back on, and now as of today March 15,2015, now my change oil light is on. Are you kiddin me? When the dealership paper work and the service manager named Andy Cheung told me they gave me a fresh oil change when they rebuilt my engine. I am angry and tired of this dealership treating me like garbage and asking for your help. [redacted] needs to be investigated. Their service dept is horrible along with customer serviceDesired Settlement: Either they properly fix my jeep after my insurance company paid them over 4000 to do the job right!Or give me a new vehicle somehow by Chrysler. I bought a lemon! Period!

Business

Response:

Vehicle was inspected and determined to have a fualty fuel tank , Lester Glenn will be replacing the tank as a one time good will gesture at no charge to the customer ...

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

Repair Issues - No Detail Provided

Review: A letter was writen3/27/14-Mr[redacted]; who is the owner with no responseThe day after the work was done I checked the oil level and noticed that the other brake line was not replaced as [redacted] and I had agreed uponSo I then go to take someone to the store and find the door latch that was worked on still does not work that I had paid for..The brake leak was from a line under the hood and when [redacted] had called he said he agreed that the lines should be replaced....Parts of letter sent..Now for meI lost the breaks on my car 3/and barely got it homeSo I take my wife's car to the Manahawkin dealership to set up an appointment to get it fixedI was told no appointment till 3/was available, so what could I do but to take itSo on saturday night, 3/22, I drove my car with no breakes to the dealership for mondayNow monday, 3/24, comes and I get a call that the car was not seen yet because there were other cars ahead of meIf I made the appointment on 3/I am hard to believe that there could have been that many cars ahead of meI was told my car would be first on the rack as a priority the next day, tuesday, 3/25, and will get a call early of the resultsWell tuesday comes and at about 3pm I get a call with the estimate, and the parts, break lines, had to be brougth in and my car might be done on wednesday 3/26, or thursday 3/It is now thursday at pm and have made calls to an answering service with my cell phone number left so as to get the call, and still no return callI will finish this letter as this progresses
I picked up my car friday morning for $and had to sign for itThe labor fee I must say is an eye openerI have learned a great lesson here with this and you have lost a customer who truly loved your product and loyalty and a sale regardless if it was me or someone who I would have brought,I am disappointed that it ends this way but you have made your money and I guess your pointI needed to write this letter toDesired Settlement: I want the door latch finished and working and a resolved on the brake line,,,
Business
Response:
[redacted] has contacted the customer and same has a appt on 5/6/at 12pm to address the concerns adn make all attempts to restore the customers faith with LG

Review: Transmission freezes and won't allow driver to accelerate, check engine light comes on. VERY DANGEROUS. The next day code P070c erases itself intentionally since [redacted] programmed vehicle to do just that when issue occurs. There are websites addressing this.[redacted] has program to replace and or repair issue yet dealer will not procedd with repairs claiming the can't recreate issue. Car was towed to dealer and they were given the code at that time.There's a video of this filmed with problem in process:http://cars.inspokanecity.com/2012-[redacted]-focus-transmission-failure...⇄ are even more sites displaying [redacted]'s deception:http://oemdtc.com/8890/customer-satisfaction-program-14m02-certain-201...⇄ dealer plays the runaround game saying with no proof they can't make repair and refuses to accept independent shops diagnosis.The dealer point to [redacted] corporate. [redacted] corporate refers you back to dealer.Dealer wants to give unsafe vehicle back to customer with no repair even though [redacted] corporate says to fix it.More sites:http://www.wtae.com/investigations/investigation-finds-hundreds-of-complai...⇄ Settlement: [redacted] has a Program entitled 14Mo2 and issued a TSB 15-0017 good on cars like mine assembled at [redacted]'s Michigan plant. They will honor the above through Sept 2015. I fell I am being stalled until then so that they can stick me with the bill. To date the claim filed with [redacted] has produced no results.The TCM needs to be replaced at no charge, the ground wire needs to checked as well.I want repair made or vehicle replaced under Lemon Law. This makes the 6th visit for the a transmission issue.

Business

Response:

Tell us why here...Thank you for taking the time to respond and advising us of your concern , Lester Glenn has not be able to verify the concern as there are no current or history codes in the system , We at Lester Glenn are trying to duplicate the concern to be able to diagnose the concern to repair the vehicle properly as we also have been in contact with [redacted] who advised LG [redacted] that we must follow [redacted]s " Policy and Procedures " of verifying the customer complaint prior to making any attempts to repair the vehicle, We have also been advised that [redacted]s customer Analyst " Erica " would be reaching out to the customer to advise them of same.

Consumer

Response:

Review: [redacted]

I am rejecting this response because:I spoke to both Erica and John at Lester Glenn this morning (August 3). Erica is quite useless and in denial. She reads the script from [redacted] Corporate. [redacted] and she are well aware that the car is dangerous and unsafe to drive. When that fact was brought to her attention, she deflecting when I asked her if she would let her daughter drive such an unsafe vehicle. John from Lester Glenn at least admitted he would not. It's the old runaround game. [redacted] points to the dealer, the dealer blames corporate The idea that they can't replicate the issue on the spot, while true is, nevertheless not a solution. The code is P070c. There are dozens of websites and [redacted] advisors on these websites trying to rectify the issue. [redacted] has a program 14Mo2 basically admitting the issue exists and they issued letters saying they would make the repair. The car has multiple transmission issues. This is the 6th visit to the dealer. Both issues have one thing in common, the TCM (transmission Control Module).Let's exercise some logic here. Where did I get the code? Did I make it up? Was it not seen by a repair shop who towed the car to Lester Glenn? Was my daughter terrified that she had no control over the accelerator on the vehicle? Did I not provide John with links to videos and websites outlining thousand of [redacted] owners with the same concern. Erica is a Regional Manger who refuses to even admit that there are those above her who can authorize a repair. What neither tell you is that the only thing preventing a repair is that Lester Glenn has to provide a printed code in order for [redacted] to reimburse them. The issue is that the code is pre-programmed to erase itself. They have a lame excuse why it isn't in the memory. Odd how a computer has no code in memory, Their response was to try to imply the repair shop erased it. Makes no sense then why would the repair shop tow it to them. They the repair shop gains nothing. They know the car was under an extended transmission warranty. So does thousands of others. There are websites and technicians from [redacted] who are on record as stating that once the vehicle is shut off the code self erases. The Check Engine light was on the morning it was towed. Not accepting response. Car is dangerous!!!http://www.focusfanatics.com/forum/mk3-tsb-recall-problems-archive/5...⇄ http://oemdtc.com/8890/customer-satisfaction-program-14m02-certain-2011-through-...⇄ />
Business

Response:

Tell us why here...We have driven the vehicle approx. 100 miles to date and have not been able to duplicate the concern hence [redacted] not allowing LG to perform any repairs until the problem is duplicated , I apologize for giving you the answer your not welcome to hear , We will continue to attempt to duplicate the concerns we also have time into the situation and would like to make the nessary repairs to put all minds at ease. if your not happy with the anwers being told to you by Lester Glenn I would recommend you contact to [redacted] Motor as you have already.

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

Regards,

[redacted] After speaking with Erica and John and still not being satisfied, I again Called [redacted] Corporate at [redacted] Contrary to what Erica stated there is a way to escalate a complaint above her level. One can file a complaint against [redacted] itself which naturally I did. I was advised that I will be contacted and I can explain my dissatisfaction with both ERIC and [redacted]. The troubling part of this is the implied distrust that is insinuated. Let me explain vis-a-vis this nonsense over a "missing code". First of all it's not "missing". If it were then how did I, and an independent repair shop come up with code P090c. If Erica and the dealer are to be considered credible here is what they want me and the public to believe...that on a sunny day on 7/28/15, my daughter, myself, an independent repair shop and a towing company somehow decided that we were going to "trick" a perfectly running 2012 [redacted] into throwing the aforementioned code while my daughter is barreling down the Garden State Parkway? She risked life and limb because she had nothing better to do???? Then we she barely gets to a repair shop who could have ripped us off but instead gave us the code, called the dealer then towed the car there...again because we had nothing to do??? Asia [redacted] was the initial contact. The check engine was still lit when the car was towed. Granted independent websites are not authorized by [redacted] but interestingly one of them is staffed by OFFICIAL [redacted] Service advisors attempting to help thousand of others with the same problem. Naturally Erica B[redacted] (?)glossed over that revelation and continued to read her scripted reply. Everyone is aware of the issue but [redacted]...or...at least that's what Erica would have one believe. Now does any thinking person believe that this is being made up? But Erica's solution at this point is dishonest. Her "opinion" is no code, no repair even though neither she nor the dealer can prove that they may not have "accidentally" cleared it. It works both ways when it comes to accusations of who cleared it. Give me one valid logical reason why I would along with a repair shop, my daughter and a tow company want a car fixed if the code and check engine light weren't on? I am empathetic to Lester Glenn's position but be it a day, week or month and IF they can't duplicate the code, am I to take back an unsafe vehicle and have a young woman drive it? Here's the question to Lester Glenn who I might add in private conversations doesn't deny that the situation occurred...what are they going to do when time passes and no code reappears? Give me an unsafe vehicle back all because they can't recreate a code and more importantly a "bean counter/sales manager" with little to no experience in engineering says so? Make no mistake that I get LG's position. I have received numerous letters from attornies over the past 3.5 years (odd how they know of the problem but [redacted] doesn't) asking if I had a 2012 [redacted] and does it have transmission issues. I have retained the last letter if proof is needed. So in conclusion everyone involved knows the problem except [redacted] or so Erica Bright wants us all to believe. And...she is the ultimate be all, say all and she and she alone can deny a repair request??? I don't think so. She refuses to refer me to a higher authority. Regional Sales Mangers do not make life and death decisions in such dangerous situations involving their vehicles and I highly doubt that [redacted] would back her up on that score. In the meantime I am giving LG plenty of time to recreate a Check Engine Light and have the car "throw a code" that we all know likely isn't going to happen. I believe that tomorrow makes one week it at LG.

Review: I brought my 2004 [redacted] Malibu to Lester Glenn Auto Group to have 3 Safety recalls fixed. After the repairs were complete, and I drove down the street, I noticed that the "Service Airbag" light had come on. When I dropped off the car, the Service Airbag light was NOT on. I returned immediately to Lester Glenn, but they denied that the light had come on as a result of their repairs. One of the recalls involved the electric power steering (EPS), so the repairs were in proximity to the airbag and its sensors. Another recall involved the "Service Brake" light. Lester Glenn refused to fix the airbag.Desired Settlement: Lester Glenn should fix the Airbag

Business

Response:

Tell us why here...Vehicle arrived to LG on 5/20/15 for 3 recalls to be completed and same were completed on ro #[redacted], mileage 164,192, customer was advise at that time that the air bag light was on and declined to have repair facility look at same , Lester Glenn will be contacting customer on 5/21/15 to make arragnemtns to look at lite and determine the cause of same being on, Lester Glenn will not charge customer to evaluate concern.

Review: I turned in a 2012 [redacted] Accent in August 2015, which was leased and at the end of the lease. I financed a 2014 [redacted] The salesman, [redacted] told me Lester Glenn would be paying off the 2012 Accent. We discussed the fact that the Accent was over mileage. Mr. [redacted] told me not to worry about it since Lester Glenn would be taking care of everything. My experience with the whole transaction was a disaster. But Mr. [redacted] assured me I would not owe any money on the Accent. I have now received a bill from [redacted] Motor Finance for over $2,000. for excess mileage, wear and tear. I met with Mr. [redacted], General Manager, who is refusing to assist me with this. He stated if they agreed to pay off the excess, they would have had me sign something stating so. I expressed to him my dissatisfaction since Mr. [redacted] lied to me just to get his transaction. Mr. Allen said there is nothing they can do. I had difficulty with the new car from the minute I drove off the lot and it took me several weeks to get them to complete repairs correctly. They lied to me about several issues but I am most disturbed about them not paying off what is owed on the Accent and Mr. [redacted] advised me they would.Desired Settlement: I would like Lester Glenn to accept the bill that [redacted] Motor Finance sent me for the excess wear and tear and excess mileage and pay it as they promised me. Thank you.

Business

Response:

[redacted] Im sorry your experience has been an issue with your new car purchase. As a returning customer, Im hopping you can see through any mistakes we may have made this time around and know that is not our intentions.With that said, we also are willing to pay your over mileage on your trade since we have no documentation saying otherwise and it is simply she said he said. Unfortunately though we will not be responsible for any excess wear and tear. Please know that never have we negotiated that at any LG locations because at the time of grounding your old lease, we would never know what that fee would be if any. The excess wear and tear is calculated after the bank sends a representative out to LG to look over your car. The standards in which they decide your liability on are clearly marked on your lease agreement. LG can not take responsibility for your tire wear, dings, dents, cracked windshield, etc. especially when those fees are not calculated by us. Unlike your mileage that is clearly calculated off what you had vs what you were allowed. Please PAY YOUR BILL to [redacted] in full in order to protect yourself from any negative credit actions being taken. Email or bring your bill showing the breakdown of fees to [redacted] at the [redacted] location in Toms River and we will reimburse you for the over milage penalty. I hope this clears up any bad feeling you may have and shows that LG will do the right thing.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

[redacted] The bill is for $2,273.53Breakdown: Excess mileage charge $1,726.20Disposition Fee $400.00Taxes $147.33 There are no charges for wear and tear. I am expecting the entire bill to be paid by Lester Glenn. Thank you.

Review: In March I got a quote of $300.00 for a tune up, June 2nd I dropped my car of at the dealer and there was no forms to fill out so I called when they opened and Talked with [redacted] in the service department and told her I needed a tune up. She said they would check out the vehicle and call me back. When she did she said that I did need a tune up but also some other work totaling $1400.00, $399.00 was for the tune up. I told her I could not afford that and she said that she would see what she could do. when she call me back 2 days later, she said that they would do the tire rod for $1300.00 and the tune up for free and I said no just do the tune up. I asked her what would the price be and she told me $161.00 for spark plugs so I thought that was all that needed changing. when I picked my car up the check engine light was still on so I thought it was for the other work that needed to be done. when I checked the codes I saw that the tune up was not completed and took the car back the same day. the service department was closed and I received a call the next day from the service manager [redacted] and was told that I only authorize the spark plugs to be changed and I told him that was not true,they should have done the full tune up. I was charged $110.00 labor and I ask him was they going to charged labor to complete the work and he said yes but not as much as the first time. after a long conversation with him I told him I would get back to him. I called 10 minutes later and left a messages to complete the tune up but to call me with the total. I did not hear from him so I called the next day and was told he was off, I ask to speak to [redacted] the original person I spoke with and again left a message to complete the work but to call me with the total. I still have not heard from her either. I was given 3 different prices for the tune up.Desired Settlement: the tune up completed, without an additional charges since it was not done right the first time or no labor charge.

Business

Response:

Customer was contacted and advised as a goodwill gesture on part of [redacted] we will be replaceing the ign coil and ign wires to correct the current check engine light stored codes , Vehicle has many other mechanical issues that the customer is aware of and declined to repair at this time.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: On June 24, 2015, I went to Lester Glenn and spoke with a parts representative with regard to a part for my [redacted] vehicle. I indicated I wasn't quite sure what part I needed, and he responded outside, looked at the car, went back inside, printed out some schematics, and advised which part I needed. He was very helpful. I paid $123.05 for the part on my [redacted] card.

About a week later I received a phone call from Lester Glenn, responded back and picked up the part. A few days later I attempted to install the part and found that it was the wrong part. I took it back, explained the situation to '[redacted]' in parts, he took the part back from me, and advised I will get refunded for the full amount in about a week's time. After approximately three or four weeks, with no refund posted on my card, I called and spoke with [redacted] again. He did some checking and indicated that some refund checks should be in the mail and to wait a few more days. It has now been approximately 6 weeks since I returned the part with no refund.

I thought about responding to Lester Glenn again and inquiring, but I believe these business practices are ridiculous. This is a business worth millions of dollars who does transactions of thousands of dollars selling vehicles and parts every day. Upon someone returning an item with about a hundred dollar value, they should receive a refund AT THAT TIME. Not a few days or a week, let alone 6 weeks later and still counting.

Thank you Revdex.com for any help you can offer,

[redacted]Desired Settlement: $123.05...

Business

Response:

Mr. [redacted] I apologize for this lack of urgency in getting this refund back to you as Its not the model of Lester Glenn nor do we want any of the loyal customer feeling we are trying to avoid them in refunding them for returned items. I'm currently getting the refund check and will contact you to make arrangement to get this to you ( Mail /pick up or we will hand deliver to you ) , Again I do apologize and would hope you would not dismiss LG over this isolated incidence for any of your future needs...?

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

lester glenn auto group would like to know whether I would pick up the check or for then to mail it. I was unable to find an option on your site to answer them directly. Please advise them to mail same. Upon my receiving the check, I will contact Revdex.com in order to close this complaint out. Thank you

Regards,

Review: Had dealer do scheduled service and shortly before next appointment the oil drain plug fell out. the car was towed to dealer where service was done and they put new plug in and changed oil. Then the dealer said the car was fine and warranty would cover if anything happens. we choose to leave car and take loaner.Desired Settlement: I would like them to take this car back and replace with equal model. The car is 9 months old with 26,000 miles.

Business

Response:

Lester Glenn has processed a insurance claim under " Mechanics Liability " coverage to make the necessary repairs to satisfy the customers needs with making all repairs engine related repairs as a fault of the engine oil drain plug coming out approx. 4,000 miles after the last oil change service , Customer has been advised of same.