Lester Glenn Auto Group Inc

The above vehicle has returned to LG on 4/3/15 and is being evaluated for the check engine light concern and same is not accident related at this point that occurred 2 years, [redacted] Service manager has been communicating with drop off contact on the progession of the repairs...

I apologize and by no means is it any scam , We need to verify coverage of the driver in possession of our vehicle that they are fully covered by insurance prior to releasing a rental vehicle to them , If by some chance they don't meet our insurance policy standards then our alternate would be to supply same a rental through enterprise.  I will have my team contact you to make these arrangements

Lester Glenn Ford has decided to refund the customer back as a goodwill gesture even though the repairs are not related and the initial repairs were satisfactory for approx. 2 months prior to another part failure.

Complaint: [redacted]
I am rejecting this response because:I spoke to both Erica and John at Lester Glenn this morning (August 3).  Erica is quite useless and in denial.  She reads the script from [redacted] Corporate. [redacted] and she are well aware that the car is dangerous and unsafe to drive.  When that fact was brought to her attention, she deflecting when I asked her if she would let her daughter drive such an unsafe vehicle.  John from Lester Glenn at least admitted he would not.  It's the old runaround game.  [redacted] points to the dealer, the dealer blames corporate  The idea that they can't replicate the issue on the spot, while true is, nevertheless not a solution.  The code is P070c.  There are dozens of websites and [redacted] advisors on these websites trying to rectify the issue.  [redacted] has a program 14Mo2 basically admitting the issue exists and they issued letters saying they would make the repair.  The car has multiple transmission issues.  This is the 6th visit to the dealer.  Both issues have one thing in common, the TCM (transmission Control Module).Let's exercise some logic here.  Where did I get the code?  Did I make it up?  Was it not seen by a repair shop who towed the car to Lester Glenn?  Was my daughter terrified that she had no control over the accelerator on the vehicle? Did I not provide John with links to videos and websites outlining thousand of [redacted] owners with the same concern.  Erica is a Regional Manger who refuses to even admit that there are those above her who can authorize a repair. What neither tell you is that the only thing preventing a repair is that Lester Glenn has to provide a printed code in order for [redacted] to reimburse them.  The issue is that the code is pre-programmed to erase itself.  They have a lame excuse why it isn't in the memory.  Odd how a computer has no code in memory, Their response was to try to imply the repair shop erased it.  Makes no sense then why would the repair shop tow it to them. They the repair shop gains nothing.  They know the car was under an extended transmission warranty.  So does thousands of others.  There are websites and technicians from [redacted] who are on record as stating that once the vehicle is shut off the code self erases.  The Check Engine light was on the morning it was towed. Not accepting response.  Car is dangerous!!!http://www.focusfanatics.com/forum/mk3-tsb-recall-problems-archive/5...⇄   http://oemdtc.com/8890/customer-satisfaction-program-14m02-certain-2011-thro...⇄

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Revdex.com:
lester glenn auto group would like to know whether I would pick up the check or for then to mail it. I was unable to find an option on your site to answer them directly. Please advise them to mail same. Upon my receiving the check, I will contact Revdex.com in order to close this complaint out. Thank you
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:
Repair Issues - No Detail ProvidedselectProblem:This is my second...

post with you guys. Please reopen my case. [redacted] has still not fixed my vehicle and now I'm inconvienced to have to rent a car on my vacation for 475 for 15 days when I should be able to have my 2011 Jeep Wrangler to take. This is an on going issue with [redacted] since being paid by my auto insurance to fix my vehicle properly back in June and July of 2013.The service manager has not taken the initiative to talk to me and my check engine light is still on in my jeep!!! And hasn't shut off. [redacted] was paid over 5000 to fix my jeep and they still haven't fixed it right. I have been back there over a dozen times. Their service advisor was rude as can be to me and the service manager made a comment stating..." You should be happy it was fixed for free". Obviously it's not fixed. I Need your help please. I am about to get a lawyer and Sue them. Please call me. Thank you[redacted]TranslateDesired Settlement / OutcomeDesired Settlement:selectDesired Outcome:Either fix my car properly and fix it now. And give me a rental for the 15 days I'm gone while your fixing my jeep. For all the inconvenience you have put me through. Otherwise I am going thru an attorney
Regards,
[redacted]

Tell us why here...We have driven the vehicle approx. 100 miles to date and have not been able to duplicate the concern hence [redacted] not allowing LG to perform any repairs until the problem is duplicated , I apologize for giving you the answer your not welcome to hear , We will continue to attempt to duplicate the concerns we also have time into the situation and would like to make the nessary repairs to put all minds at ease.  if your not happy with the anwers being told to you  by Lester Glenn  I would recommend you contact to [redacted] Motor as you have already.

CUSTOMER [redacted] DROPPED HIS 2011 GMC SIERRA OFF SOR SERVICE ON 08-1-2016 FOR A CHECK ENGINE LIGHT AND A OIL CHANGE, WE CHECKED THE VEHICLE OVER AND FOUND SEVERAL CODESFOR THE CHECK ENGINE LIGHT, FAILURE CODES P20EE AND P2201, TECH FOUND BOTH NOX SENSORS FAILED, VEHICLE HAD A SPECIAL WARRANTY...

POLICY TO COVER THE REPLACEMENT OF THE SENSORS,AFTER SENSORS WERE REPLACED THE SIDE HAVE A CHECKE ENGINE LIGHT ON AND TECH FOUND THE VEHICLE TO EXCESSIVE AMOUNT OF SOOT (40 GRAMS), TECH NEEDED TO PERFORM A DEISEL REGENERATION TEST THAT WAS NOT COVERED UNDER THE SPECIAL POLICY, SERVICE MANAGER BERNIE HELME SPOKE TO THE CUSTOMER SEVERAL TIMES AND EXPLAINED THIS IS NOTCOVERED UNDER THE SPECIAL POLICY BUT LESTER GLENN WOULD TAKE CARE OF THE CHARGE OF THE LABOR FOR THE CUSTOMER,CUSTOMER ALSO NEEDED A OIL CHANGE WHICH WE PERFORMED,AFTER TECH WAS DONE HE ROAD TESTED THE VEHICLE TO MAKE SURE THE CHECK ENGINE LIGHT DIDN'T COME BACK ON, VEHICLE CHECKED OK, CUSTOMER PICKED UP THE VEHICLE ON 08-04-2016WITH THE ONLY CHARGE WAS FOR THE OIL CHANGE, CUSTOMER THEN CALLED IN AND STATED THERE WAS OIL THAT LEAKED FROM THE OIL FILTER BUT NEVER RETURNED WITH THE VEHICLE FOR US TOCHECK, SERVICE MANAGER BERNIE HELME OFFERED THE CUSTOMER A $100.00 GOODWILL AND CUSTOMER DECLINED. SERVICE MANAGER BERNIE HELME SPOKE TO THE SERVICE ADVISOR EDWARD G[redacted]AND HE SAID CUSTOMER NEVER ASKED FOR A LONER VEHICLE FROM US WHILE THE VEHICLE WAS IN THE SHOP,

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Better Business...

Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
[redacted]
[redacted]

Lester Glenn Sales Manager ( Ed [redacted]) left a message for the above customers on 7/26/17 advising the customer to return to dealership service dept to road test with service team to verify the complaints as Lester Glenn has not been able to duplicate the customers concern on...

past visits , As of 7/29/17 Lester Glenn not herd back from the owner of the vehicle to set up a inspection time of the vehicle with the service department.

[redacted]     Let me try to explain the best I can but please understand this may get confusing.    If you pay cash and do your own motor vehicle work for a $6500 car your purchase order would look like this....    $6500 +...

299 doc fee + $10 out of state temp tag = $6809    The problem was, you were not paying cash although that's what you told us. Please understand that a credit union check is not cash, its a loan. Since its a loan you can not have the title and do your own MV work. The credit union will not clear the check to us until they receive the title and put a lien on it. Since that was the case, your purchase order instead would look like this..... $6500 + 390 tax + 299 doc + 400 estimated MV = $7589. The MV fee is an estimate since we are not a ** dealer. Any over payment on MV would be sent back to you with the actual receipt from our out of state MV agency showing you the exact charges. I hope that clears up the difference and I sure wish that could have been explained to you in person at the time you were at our store.

Mr. [redacted] I apologize for this lack of urgency in getting this refund back to you as Its not the model of Lester Glenn nor do we want any of the loyal customer feeling we are trying to avoid them in refunding them for returned items. I'm currently getting the refund check and will contact you to...

make arrangement to get this to you ( Mail /pick up or we will hand deliver to you ) , Again I do apologize and would hope you would not dismiss LG over this isolated incidence for any of your future needs...?

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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
[redacted]
[redacted]  The bill is for $2,273.53Breakdown:  Excess mileage charge $1,726.20Disposition Fee $400.00Taxes $147.33 There are no charges for wear and tear.  I am expecting the entire bill to be paid by Lester Glenn.  Thank you.

Lester Glenn has processed a insurance claim under " Mechanics Liability  " coverage  to make the necessary repairs to satisfy the customers needs with making all repairs engine related repairs as a fault of the engine oil drain plug coming out approx. 4,000 miles after the last oil change...

service  , Customer has been advised of same.

Please be advised [redacted] ( [redacted] Service Manager )  has left several messages for Mr [redacted] to advise same that Lester Glenn Ford will cover the cost of the mirror repair , [redacted] will be contacting Mr [redacted] again to make these arrangments.Thank you ...

Review: I brought my 2006 Ford Focus in on 09/17/15 because the of the air vent would not change. They told me they needed to replace the control unit and it would cost about $300.00. I agreed and it was replaced. They charged me $228.00 for labor and $62.39 for the part.

About a week later I noticed the control was getting hard to turn once again. I made an appointment on 11/19/15 since they have a three month warranty on parts. They told me it needs a new A/C, heater box that cost $1,700 but would take off the $310.72 I paid in Sept.. I refused service and explained it is too much money for a know and age of my car. The service manager said he would charge me $700.00 after complaining too much money to have the car fixed. I kept calling and told them I want to be reimbursed some of my $310.72 since they misdiagnosed the problem and my car is still in the same condition as it was in Sept. They were not thorough with what was wrong with the car and I was not told the fix was only temporary. After a couple of weeks of not getting any results calling, I went and spoke to the service manager in person and told me it's only a couple hundred a

but he would talk to his boss on Monday and of course once again, no return phone call to resolve this matter.

If they were thorough, they would have found what part needed to be replaced the first time I was there.Desired Settlement: I would like to be refunded my $310.72 since they misdiagnosed the problem of my car and my car it not working and in the same condition as before I brought it in there in Sept..

Business

Response:

Lester Glenn Ford has decided to refund the customer back as a goodwill gesture even though the repairs are not related and the initial repairs were satisfactory for approx. 2 months prior to another part failure.

Consumer

Response:

U[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: BOUGHT MY VEHICLE ON AUG 3RD DROVE IT HOME AND REALIZED IT WAS SLIGHTLY PULLING AND THE STEERING WHEEL WAS SLIGHTLY NOT STRAIGHT AND TURNED SLIGHTLY LEFT, FIGURED I WOULD HAVE THEM LOOK AT IT WHEN THEY SCHEDULED ME FOR ANOTHER REPAIR THEY HAD TO DO, A WEEK LATER THEY SCHEDULED ME FOR THE REPAIR AND WHEN I DROPPED THE VEHICLE OFF I MENTIONED THIS TO THEM AND ASKED THEM TO LOOK AT IT BECAUSE I AHD JUST BOUGHT THE VEHICLE, A FEW HOURS LATER I GET A CALL FROM THE SERVICE MANAGER SAYING IF I WANTED IT LOOKED AT AND REPAIRED I WOULD HAVE TO PAY THEM FOR THIS, I STATED I WAS GIVEN A 2 MONTH WARRANTY WHY DO I HAVE TO PAY FOR SOMETHING ON A VEHICLE I JUST BOUGHT THATS A WEEK OLD AND HE SAID THIS WASN'T COVERED UNDER WARRANTY AND WOULD HAVE TO TALK TO MY SALES PERSON, I LEFT A MESSAGE WITH THE SALES PERSON AND ALSO REACHED OUT TO THE OWNER OF LESTER GLENN AND NEITHER ONE GOT BACK TO ME, LATER IN THE DAY THE SERVICE MANAGER CALLS ME AND STATES MY VEHICLE IS READY TO PICK UP BUT THAT THEY DID NOTHING WITH THE STEERING/FRONT END BECAUSE I REFUSED TO PAY, I SAID SO YOUR NOT GOING TO EVEN LOOK AT THIS AFTER I JUST BOUGHT THIS THING FROM YOU, HEY SAID NO ITS NOT COVERED, I PAID OVER 20K FOR THIS 2007 JEEP WRANGLER SAHARA WITH 68K MILES WHICH IS OVER PRICED BUT I WAS OK WITH THE DEAL EITHER WAY, MY ORIGINAL CONCERNS WAS SOME OF THE STUFF I SEEN ON THE VEHICLE AND THE SALESMAN MADE ME FEEL OK WITH IT BECAUSE I HAD 2 MONTHS IF ANYTHING WENT WRONG AND HERE I AM A WEEK INTO THIS WITH AN EXISTING ISSUE AND NO RESOLUTION AND FEEL THAT ITS TERRIBLE BUSINESS TO LEAVE ME HANGING WITH A REPAIR TO A VEHICLE OF THIS COST, I HAVE BOUGHT VEHICLES SINCE I WAS 17 AND HAVE NEVER BEEN TREATED LIKE THIS BEFORE ITS TERRIBLE!Desired Settlement: I JUST WANT IT LOOKED AT AND REPAIRED BEFORE ITS TOO LATE , IT'S NOT TOO MUCH TO ASK

Business

Response:

Lester Glenn has left a message for the customer to advise same that Lester Glenn Chrysler will assume the charges of a alignment at our facility , Customer has not responded yet ...

Consumer

Response:

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I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

They have done what they stated they would do I dropped the vehicle off this morning and it was returned to me this afternoon with repairs made thank you for your help!

Regards,

Review: I was initially coming in for a complimentary tire rotation to match an offer by [redacted] tire.

While I was there, I decided to add a light bulb change on the driver's side mirror turn signal bulb.

After **2 HOURS** I got my vehicle back and there was electrical tape hanging the turn signal lens onto the side mirror...

The clip had broken and was never replaced. [redacted] and the mechanic claimed that it was broken before and I guess gave them reason to use electrical tape instead?!

So I received my vehicle in a condition worse than what it was. I paid $35 to have my turn signal pop out of the mirror because the bracket is broken. $35 was supposed to just replace a turn signal bulb...

This happened May 30, 2014 and I still have to pop my turn signal lens in every time because it was going to cost me $130 to order the whole assembly...Desired Settlement: I want my 2004 [redacted] aviator driver side mirror turn signal lens bracket to be fixed. If it means replacing the whole thing then so be it.

Business

Response:

Please be advised [redacted] ( [redacted] Service Manager ) has left several messages for Mr [redacted] to advise same that Lester Glenn Ford will cover the cost of the mirror repair , [redacted] will be contacting Mr [redacted] again to make these arrangments.Thank you ...

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: June 2011 I purchased a 2009 Chevy Malibu Lt with 12000 miles or so on it....2 months later it was in the shop for almost a month for transmission problems. Had to replace transmission along with a radiator and stabilizer arm and belt. Back in again for more transmission problems. I had contacted state of NJ about lemon law and my car would have qualified but wasn't because of the delivery of the first owner (not exactly sure what that means). Had asked for a copy of the carfax when this happened they said I should have it and I do not and another one was never provided. Car has never run the same again, told from service that there is nothing wrong that the car has to get used to me driving it. All my sales guys knew I was unhappy and wanted to do something, their response to me, don't worry we'll take car of you. Well a month ago I went back in to see if I could trade it in to get rid of it and they came out (same sales guy as before) with a quote for more money, higher percentage rate and could do nothing to help me with my car! Now a week ago I go into same company different make (Mazda) and find out my car has been in 2 accidents 6 months apart prior to me taken ownership! They told me that I should have been given a copy of the carfax with my initials on all the pages showing that I read it! They never gave me a carfax showing the accidents and I never initialed any paperwork! I never would have purchased this vehicle knowing it was in 2 accidents! I was told by the Mazda salesman that my car will not be resold but will go to auction! I do not know why that wasn't done in the first place?! I've been in contact with several people including Chairman, [redacted] and the President, [redacted], of the company and nothing has happened!Desired Settlement: I really wasn't looking for much....wanted them to take the car back so that I free and clear to start again and buy a New car from them again! I wasn't even going to another dealership, I was staying in the [redacted]. But now seeing as how I keep getting the run around from everyone there and not getting any answers.....I might just want my down payment of $2800.00 back, them taking over my car or buying it back so I can go to a different dealer and start fresh. I'm not going to continue making expensive payments on a car that is unreliable and a nuisance.

Consumer

Response:

Yes I bought the extended warranty. The warranty that came with the car expired in January 2013

Business

Response:

We at Lester [redacted] apologize for the issues you have had. I also apologize for the amount of time it has taken to respond. We had some technical issues with the email address we had on file with The Revdex.com. Luckily we have fixed those issue and even better yet am glad we were able to get you out of the car giving you all the issues and into a new one.

I also have learned a valuable lesson, just because we run a car fax the day the car is traded does not mean all accidents will show if it happened recently. I believe you saw the carfax the day we traded it showing no accidents?

Thanks for your patience and enjoy your new car! If I can ever help in the future please do not hesitate to call me directly.

[redacted]

Consumer

Response:

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I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. [redacted]. went out of his way to do everything possible to get me out of my car and into a safer one for myself and my family! I cannot thank him enough! I too learned a very valuable lesson.....always ask for the car fax! Thanks again!

Regards,