Dear MsL [redacted] Please find the attached as a response to the complaint filed by [redacted] Feel free to contact me should you have any questions or concernsSincerely,Paula [redacted] Levin Furniture
Dear Ms [redacted] , Please find the attached as a response to the complaint filed by [redacted] Feel free to contact me should you have any questions or concernsSincerely,Paula R***
March 11, Re: Case ID # [redacted] Dear Ms***, Please accept this letter as an updated response to the claim filed by [redacted] ***The customer made a purchase that was then later cancelled and refundedThe customer paid a total of $4,using two payment methods.The refunds were processed as listed in the below summaryCheck refunds mailed to the customer’s address refunding the initial payment totaling $2,These would have been mailed USPS from the corporate office in Pennsylvania to the customer’s home address$mailed 2/29/$2,mailed 2/24/$2,Visa refunds processed from the original payment totaling $2,Bankcard refunds were processed by Levin on the below dates, however the indivudial banking institution controls the time frame for the refund to appear on the customer’s accountThese refunds typically appear within 3-business days$processed 2/24/$2,processed 2/27/$2,Please do not hesitate to contact me at 800-707-0589, extension 276, or pr***@levinfurniture.com should you have any questions or concernsSincerely, Paula R [redacted] Director of Customer Service
March 11, 2018Re: Complaint [redacted] William R***Dear MsS***Please accept this letter as a response to the claim filed by William R***.MrR [redacted] purchased a living room group that included a sofa, condo sofa, coffee table, end tables, lamps, artwork, rug and a recliner on February 23, that was delivered on March 12, factory offers a one-year warranty for the repair of manufacturer’s defects The manufacturer’s warranty was in effect until March 12, 2015.On August 9, 2014, the customer requested serv [redacted] stating that the recliner was not working properly The customer told the technician that they heard a popping noise On August 14, 2014, the technician couldn’t find a defect but adjusted a spring to minimize any noiseOn September 23, 2014, the customer requested serv [redacted] for the recliner stating it was stuck On September 25, 2014, the technician repaired the recliner.On October 6, 2014, the customer called for serv [redacted] stating the recliner was leaning On October 16, 2014, the customer leveled the frame and also added padding to the back cushion On October 29, 2014, the customer called Levin’s customer serv [redacted] and expressed concern that the chair was repaired but thought it may break in the future Levin explained the one-year labor warranty for repairs and that the factory’s warranty is for repair of defects and not for replacement.On June 23, 2015, the customer called for serv [redacted] stating that the recliner was leaning The customer cancelled the appointment due to an emergency The technician called multiple times and sent a post card to schedule an appointment The serv [redacted] request was closed due to no response from the customer.As MrR [redacted] is a valued customer (and purchased a set of bedding and headboard in November 2016) Levin’s will issue a $merchandise gift certificate as a token of our appreciation (the package savings pr [redacted] of his recliner from was $308) We hope that he could use that toward a purchase of another recliner or item of his chosing.Please do not hesitate to contact me at [redacted] extension [redacted] or [redacted] should you have any questions or concernsSincerely,Paula R***Director of Customer Serv***
Dear Ms***, Please find the attached as a reponse to the complaint filed by [redacted] Feel free to contact me should you have any questions or concernsSincerely,Paula R***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] And [redacted]
Levin Furniture PHONE 872-FAX 872- Fitz Henry Road, Smithton, Pennsylvania August 5, Re: Revdex.com, claim #Sandra Potts Fantis Dear MsSuire, Please accept this letter as a response to the complaint filed by Sandra Potts (order name Sandra Fantis)The customer purchased two tables, a stock sectional piece (right side portion) and two special order sectional pieces on May 2, 2017, (armless chair and left side loveseat to complete the sectional grouping)The customer requested the stock items be delivered on May 25, and wait for the other special order items to be delivered once the factory produced and had ready for delivery The customer was scheduled for delivery of the two special order items for July 6, Upon delivery the customer advised it was not what she ordered and did not accept deliverySpecial order items are non-cancellable as listed on the order copyLevin reviewed the order with the customer on July 12, 2017, advising again of the special order terms Levin left a message on August 1, and again on August 5, to discuss the customer’s account, but has been unable to reach the customerLevin has cancelled the order for the refused two pieces and has a return for the right side section to be scheduled for pickup by a Levin delivery teamOnce the customer responds, Levin can schedule a date for the return of the right side sectionThere will be no penalties or fees for the three piece sectional return/cancellation Please do not hesitate to contact me at 800-707-0589, extension 276, or [email protected] should you have any questions or concerns Sincerely, Paula Rojtas Paula Rojtas Director of Customer Service
February 7, Re: Revdex.com, claim # [redacted] Dear Ms***, Please accept this letter as a response to the complaint filed by [redacted] The customer purchased a sectional on May 5, 2015, that was delivered on May 8, The customer also purchased an accidental damage protection plan for the cover, as well as the extended recliner warranty This is in addition to the manufacturer’s warranty that covers repairs of factory defects at no charge during the first year The customer requested service for a sagging seat and a problem with the inside back of the right section Although the seat is not defective, it was softer than the other seat Levin spoke with the customer on January and advised that we would order a new seat core and we also have the inside back replacement on order Once the parts arrive from the manufacturer, Levin will install the parts at no charge to the customer according to the factory warranty coverage Please do not hesitate to contact me at 800-707-0589, extension 276, or pr***@levinfurniture.com should you have any questions or concerns Sincerely, Paula R [redacted] Paula R [redacted] Director of Customer Service
Please accept this letter as a response to the claim filed by [redacted] *** Ms [redacted] purchased a queen bedding set on May 22, that was scheduled for delivery on May 30, Due to an error on the delivery route, the wrong mattress was delivered We apologize for the issues during that delivery that caused the delay of completing the customer’s orderThe correct delivery was completed on June 3, 2015.Levin has processed the reimbursement of $requested amount We appreciate the opportunity to resolve issues surrounding this purchase.Please do not hesitate to contact me at 800-707-0589, extension ***, or [redacted] should you have any questions or concerns.Sincerely, [redacted] Director of Customer Service
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , but don't appreciate them using the account they used to refund me instead of a check mailed to the house, this was not the card that was used in the purchase I had to make due to their errorAlso, due to their dishonesty, making me to have to contact the Revdex.com for the refund in which I probably would have never received Levin Furniture is dishonest and in the process of my purchase, one of their other stores was giving out wrong prices that I helped them discoverI hope to never walk in this store ever again Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] ***
May 21, Re: Case ID # [redacted] Dear Ms [redacted] , Please accept this letter as a response to complaint filed by [redacted] The customer purchased a set of bedding on June 13, that was picked up on June 17, There was an error in the warranty coverage that was quoted to the customer upon their inquiryLevin has inspected the mattress and found it to be defective according to the manufacturer’s warranty We advised the customer that she can return the mattress and use the amount of the mattress purchase price to select a different mattress Please do not hesitate to contact me at 800-707-0589, extension 276, or pr***@levinfurniture.com should you have any questions or concerns Sincerely, Paula R [redacted] Director of Customer Service
June 23, Re: Revdex.com, claim # [redacted] Dear Ms***, Please accept this letter as a response to the complaint filed by [redacted] The customer purchased two recliners on October 7, that were delivered on November 29, The customer also purchased the accidental protection plan covered by Guardian Protection ProductsThe accidental program provides coverage for accidental stains, rips, tears or burns from a specific incidentI have spoken with Mrs [redacted] and apologized for the issues surrounding her recliner claimLevin has offered a discount to reduce the purchase price to resolve the claim and she has accepted the offer Please do not hesitate to contact me at 800-707-0589, extension 276, or p [redacted] @levinfurniture.com should you have any questions or concerns Sincerely, Paula [redacted] Paula [redacted] Director of Operations / Customer Service
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] Not once did I say that the recliners were too large for the room or too large for me! The service person made those statementsThese recliners were to be used in the home we have that is being rebuilt due to a fire They are here at our aptuntil then While we did purchase the protection plan that was to be used for future possible defects The product arrived defective and when purchasing these items I have the full right to expect that they will arrive in working order Under no circumstances will I pay a restocking fee on defective items nor do I want to keep them If they are defective from the onset how much worse will they be in a year or two After all, these items were supposedly new not used
This response was received by Revdex.com from the consumer via phone.The consumer stated she received a call from the business last Wednesday advising her shipment was in store, the consumer said her husband went to the store this past Saturday to pick the item up.The consumer gave us permission to take her confirmation over the phone that her matter with Levin has been resolved
March 11, 2018Re: Complaint [redacted] Dean M***Dear MsS***,Please accept this letter as a response to the claim filed by Dean M***.The customer purchased a king set of bedding on December 9, 2018, that was delivered on December 20, 2017.On February 10, 2018, over seven weeks after delivery, the customer contacted Levin’s stating that they did not believe that the mattress that they ordered on was delivered to them Levin’s offered assistance to insure that the correct mattress was delivered and the customer refused.Levin would like to confirm what mattress is in the home A first step would be if the customer would send a photograph of the factory label with the name of the mattress on the product The order is for a Grand Legacy Restore Plush M1132-1060.Please do not hesitate to contact me at [redacted] , extension [redacted] or [redacted] should you have any questions or concernsSincerely,Paula R***Director of Customer Service
September 7, 2017Re: Complaint [redacted] [redacted] ***Dear [redacted] ,Please accept this letter as an updated response to the claim filed by [redacted] *** T [redacted] purchased a sofa, two recliners and two tables on July 9, 2017, that were delivered on July 19, The furniture has a one-year factory warranty for manufacturer’s defects The customer also purchased an accidental plan for specific accidental damage to the leather as well as a five-year reclining plan that covers the mechanism replacement and labor to install the mechanism should there be an issue after the manufacturer’s warranty ends after the first year On July 22, 2017, the customer requested service for a squeak and for difficulty in operating the footrest.Due to the technician being in an accident, the service appointment was rescheduled The technician visited the home on August 12, He found that one of the recliners had a squeak and a replacement mechanism can resolve the issue The customer stated that the recliners were too big to use and that they had hip problems They also said that the recliners were too big for the room.Levin offers customers a 7-day return policy were they can return the furniture with a 15% fee plus a delivery pick up fee of $plus tax Levin can resolve the issues with the mechanism according to the warranty policies, or should the customer wish to return the furniture, although it was delivered on July 19, Levin will accept the return with the fees listed in the sales order copy.On August 28, 2017, *** [redacted] visited the Middleburg Levin location Levin again offered the options of service or a return with a fee *** [redacted] agreed to the return and scheduled a return date of September 6, 2017, while in the store on August 2, The sofa and two recliners were returned from the customer to Levin on September 6, 2017.Please do not hesitate to contact me at [redacted] ***, or [redacted] should you have any questions or concernsSincerely,Paula R [redacted]
July 30, 2015Re: Case ID # *** *** ***Dear Ms***,Please accept this letter as a response to the claim filed by *** ***. The customer purchased an Ashley recliner on March 10, that was delivered on March 23, 2012. The customer also purchased a 5-year
accidental damage protection plan provided by G*** Protection Products.Since leather peeling was not a result of an accident, the G*** coverage would not apply to this issue. Although the manufacturer’s warranty is for one year, Levin reached out to the manufacturer, who had made an exception to cover the leather issue. The customer received their replacement chair on July 16, 2015.Please do not hesitate to contact me at 800-707-0589, extension ***, or should you have any questions or concerns.Sincerely,Paula R***Director of Customer Service
Revdex.com:
I have reviewed the response made by the business in
reference to complaint ID ***, and have determined that this does not resolve my complaint.
I HAVE ATTACHED TWO DATE-STAMPED SCREENSHOTS FROM SEPARATE OFFERS ON THEIR WEBSITEWHILE I AGREE THEY DO SOMETIMES LIST PACKAGES AND THEN SELL INDIVIDUAL ITEMS AT DIFFERENT PRICES, THE ADD FOR THE MERCHANDISE IN QUESTION....AVIGNON COLLECTION...ISNT LISTED AS A PACKAGE LIKE THE OTHER ITEM I ATTACHEDPURE AND SIMPLE, IT DESCRIBES THE ENTIRE COLLECTION "AS SHOWN' FOR ONE PRICEENTIRE COLLECTION BEING LEFT AND RIGHT FACE SOFA AS WELL AS WEDGE I EVEN CALLED LEVIN AND ASKED (PRIOR TO MAKING THE TRIP TO THE STORE) IF THEY HONORED ONLINE PRICES IN STORE AND WAS ASSURED THIS WOULD BE THE CASEACCORDING TO THE STORE ON THE DAY IN QUESTION, I WAS TOLD THE LISTED PRICE WAS FOR THE OTTOMAN WHICH ISNT EVEN SHOWN IN THE PICTURE
AS FAR AS THE FINE PRINT GOES, BASICALLY LEVIN IS STATING THAT THEY CAN SOMETIMES ADVERTISE PRICES THAT LURE CONSUMERS INTO THEIR STORE EVEN AFTER FIRST CALLING TO CONFIRM THE ONLINE PRICETHIS WAS NOT A SIMPLE TYPOTHIS WAS A COMPLETE DESCRIPTION OF THE ITEM PICTURED AND THE PRICE FOR SAID ITEM "AS SHOWN.'
I AM VERY DISAPPOINTED THAT ANY BUSINESS WOULD OPERRATE IN THIS MANNERI EVEN MORE DISAPPOINTED BY THE RESPONSE FROM Levin
Regards,
Aaron P***
Dear MsL [redacted] Please find the attached as a response to the complaint filed by [redacted] Feel free to contact me should you have any questions or concernsSincerely,Paula [redacted] Levin Furniture
Dear Ms [redacted] , Please find the attached as a response to the complaint filed by [redacted] Feel free to contact me should you have any questions or concernsSincerely,Paula R***
March 11, Re: Case ID # [redacted] Dear Ms***, Please accept this letter as an updated response to the claim filed by [redacted] ***The customer made a purchase that was then later cancelled and refundedThe customer paid a total of $4,using two payment methods.The refunds were processed as listed in the below summaryCheck refunds mailed to the customer’s address refunding the initial payment totaling $2,These would have been mailed USPS from the corporate office in Pennsylvania to the customer’s home address$mailed 2/29/$2,mailed 2/24/$2,Visa refunds processed from the original payment totaling $2,Bankcard refunds were processed by Levin on the below dates, however the indivudial banking institution controls the time frame for the refund to appear on the customer’s accountThese refunds typically appear within 3-business days$processed 2/24/$2,processed 2/27/$2,Please do not hesitate to contact me at 800-707-0589, extension 276, or pr***@levinfurniture.com should you have any questions or concernsSincerely, Paula R [redacted] Director of Customer Service
March 11, 2018Re: Complaint [redacted] William R***Dear MsS***Please accept this letter as a response to the claim filed by William R***.MrR [redacted] purchased a living room group that included a sofa, condo sofa, coffee table, end tables, lamps, artwork, rug and a recliner on February 23, that was delivered on March 12, factory offers a one-year warranty for the repair of manufacturer’s defects The manufacturer’s warranty was in effect until March 12, 2015.On August 9, 2014, the customer requested serv [redacted] stating that the recliner was not working properly The customer told the technician that they heard a popping noise On August 14, 2014, the technician couldn’t find a defect but adjusted a spring to minimize any noiseOn September 23, 2014, the customer requested serv [redacted] for the recliner stating it was stuck On September 25, 2014, the technician repaired the recliner.On October 6, 2014, the customer called for serv [redacted] stating the recliner was leaning On October 16, 2014, the customer leveled the frame and also added padding to the back cushion On October 29, 2014, the customer called Levin’s customer serv [redacted] and expressed concern that the chair was repaired but thought it may break in the future Levin explained the one-year labor warranty for repairs and that the factory’s warranty is for repair of defects and not for replacement.On June 23, 2015, the customer called for serv [redacted] stating that the recliner was leaning The customer cancelled the appointment due to an emergency The technician called multiple times and sent a post card to schedule an appointment The serv [redacted] request was closed due to no response from the customer.As MrR [redacted] is a valued customer (and purchased a set of bedding and headboard in November 2016) Levin’s will issue a $merchandise gift certificate as a token of our appreciation (the package savings pr [redacted] of his recliner from was $308) We hope that he could use that toward a purchase of another recliner or item of his chosing.Please do not hesitate to contact me at [redacted] extension [redacted] or [redacted] should you have any questions or concernsSincerely,Paula R***Director of Customer Serv***
Dear Ms***, Please find the attached as a reponse to the complaint filed by [redacted] Feel free to contact me should you have any questions or concernsSincerely,Paula R***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] And [redacted]
Levin Furniture PHONE 872-FAX 872- Fitz Henry Road, Smithton, Pennsylvania August 5, Re: Revdex.com, claim #Sandra Potts Fantis Dear MsSuire, Please accept this letter as a response to the complaint filed by Sandra Potts (order name Sandra Fantis)The customer purchased two tables, a stock sectional piece (right side portion) and two special order sectional pieces on May 2, 2017, (armless chair and left side loveseat to complete the sectional grouping)The customer requested the stock items be delivered on May 25, and wait for the other special order items to be delivered once the factory produced and had ready for delivery The customer was scheduled for delivery of the two special order items for July 6, Upon delivery the customer advised it was not what she ordered and did not accept deliverySpecial order items are non-cancellable as listed on the order copyLevin reviewed the order with the customer on July 12, 2017, advising again of the special order terms Levin left a message on August 1, and again on August 5, to discuss the customer’s account, but has been unable to reach the customerLevin has cancelled the order for the refused two pieces and has a return for the right side section to be scheduled for pickup by a Levin delivery teamOnce the customer responds, Levin can schedule a date for the return of the right side sectionThere will be no penalties or fees for the three piece sectional return/cancellation Please do not hesitate to contact me at 800-707-0589, extension 276, or [email protected] should you have any questions or concerns Sincerely, Paula Rojtas Paula Rojtas Director of Customer Service
February 7, Re: Revdex.com, claim # [redacted] Dear Ms***, Please accept this letter as a response to the complaint filed by [redacted] The customer purchased a sectional on May 5, 2015, that was delivered on May 8, The customer also purchased an accidental damage protection plan for the cover, as well as the extended recliner warranty This is in addition to the manufacturer’s warranty that covers repairs of factory defects at no charge during the first year The customer requested service for a sagging seat and a problem with the inside back of the right section Although the seat is not defective, it was softer than the other seat Levin spoke with the customer on January and advised that we would order a new seat core and we also have the inside back replacement on order Once the parts arrive from the manufacturer, Levin will install the parts at no charge to the customer according to the factory warranty coverage Please do not hesitate to contact me at 800-707-0589, extension 276, or pr***@levinfurniture.com should you have any questions or concerns Sincerely, Paula R [redacted] Paula R [redacted] Director of Customer Service
Please accept this letter as a response to the claim filed by [redacted] *** Ms [redacted] purchased a queen bedding set on May 22, that was scheduled for delivery on May 30, Due to an error on the delivery route, the wrong mattress was delivered We apologize for the issues during that delivery that caused the delay of completing the customer’s orderThe correct delivery was completed on June 3, 2015.Levin has processed the reimbursement of $requested amount We appreciate the opportunity to resolve issues surrounding this purchase.Please do not hesitate to contact me at 800-707-0589, extension ***, or [redacted] should you have any questions or concerns.Sincerely, [redacted] Director of Customer Service
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , but don't appreciate them using the account they used to refund me instead of a check mailed to the house, this was not the card that was used in the purchase I had to make due to their errorAlso, due to their dishonesty, making me to have to contact the Revdex.com for the refund in which I probably would have never received Levin Furniture is dishonest and in the process of my purchase, one of their other stores was giving out wrong prices that I helped them discoverI hope to never walk in this store ever again Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] ***
May 21, Re: Case ID # [redacted] Dear Ms [redacted] , Please accept this letter as a response to complaint filed by [redacted] The customer purchased a set of bedding on June 13, that was picked up on June 17, There was an error in the warranty coverage that was quoted to the customer upon their inquiryLevin has inspected the mattress and found it to be defective according to the manufacturer’s warranty We advised the customer that she can return the mattress and use the amount of the mattress purchase price to select a different mattress Please do not hesitate to contact me at 800-707-0589, extension 276, or pr***@levinfurniture.com should you have any questions or concerns Sincerely, Paula R [redacted] Director of Customer Service
June 23, Re: Revdex.com, claim # [redacted] Dear Ms***, Please accept this letter as a response to the complaint filed by [redacted] The customer purchased two recliners on October 7, that were delivered on November 29, The customer also purchased the accidental protection plan covered by Guardian Protection ProductsThe accidental program provides coverage for accidental stains, rips, tears or burns from a specific incidentI have spoken with Mrs [redacted] and apologized for the issues surrounding her recliner claimLevin has offered a discount to reduce the purchase price to resolve the claim and she has accepted the offer Please do not hesitate to contact me at 800-707-0589, extension 276, or p [redacted] @levinfurniture.com should you have any questions or concerns Sincerely, Paula [redacted] Paula [redacted] Director of Operations / Customer Service
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] Not once did I say that the recliners were too large for the room or too large for me! The service person made those statementsThese recliners were to be used in the home we have that is being rebuilt due to a fire They are here at our aptuntil then While we did purchase the protection plan that was to be used for future possible defects The product arrived defective and when purchasing these items I have the full right to expect that they will arrive in working order Under no circumstances will I pay a restocking fee on defective items nor do I want to keep them If they are defective from the onset how much worse will they be in a year or two After all, these items were supposedly new not used
This response was received by Revdex.com from the consumer via phone.The consumer stated she received a call from the business last Wednesday advising her shipment was in store, the consumer said her husband went to the store this past Saturday to pick the item up.The consumer gave us permission to take her confirmation over the phone that her matter with Levin has been resolved
March 11, 2018Re: Complaint [redacted] Dean M***Dear MsS***,Please accept this letter as a response to the claim filed by Dean M***.The customer purchased a king set of bedding on December 9, 2018, that was delivered on December 20, 2017.On February 10, 2018, over seven weeks after delivery, the customer contacted Levin’s stating that they did not believe that the mattress that they ordered on was delivered to them Levin’s offered assistance to insure that the correct mattress was delivered and the customer refused.Levin would like to confirm what mattress is in the home A first step would be if the customer would send a photograph of the factory label with the name of the mattress on the product The order is for a Grand Legacy Restore Plush M1132-1060.Please do not hesitate to contact me at [redacted] , extension [redacted] or [redacted] should you have any questions or concernsSincerely,Paula R***Director of Customer Service
September 7, 2017Re: Complaint [redacted] [redacted] ***Dear [redacted] ,Please accept this letter as an updated response to the claim filed by [redacted] *** T [redacted] purchased a sofa, two recliners and two tables on July 9, 2017, that were delivered on July 19, The furniture has a one-year factory warranty for manufacturer’s defects The customer also purchased an accidental plan for specific accidental damage to the leather as well as a five-year reclining plan that covers the mechanism replacement and labor to install the mechanism should there be an issue after the manufacturer’s warranty ends after the first year On July 22, 2017, the customer requested service for a squeak and for difficulty in operating the footrest.Due to the technician being in an accident, the service appointment was rescheduled The technician visited the home on August 12, He found that one of the recliners had a squeak and a replacement mechanism can resolve the issue The customer stated that the recliners were too big to use and that they had hip problems They also said that the recliners were too big for the room.Levin offers customers a 7-day return policy were they can return the furniture with a 15% fee plus a delivery pick up fee of $plus tax Levin can resolve the issues with the mechanism according to the warranty policies, or should the customer wish to return the furniture, although it was delivered on July 19, Levin will accept the return with the fees listed in the sales order copy.On August 28, 2017, *** [redacted] visited the Middleburg Levin location Levin again offered the options of service or a return with a fee *** [redacted] agreed to the return and scheduled a return date of September 6, 2017, while in the store on August 2, The sofa and two recliners were returned from the customer to Levin on September 6, 2017.Please do not hesitate to contact me at [redacted] ***, or [redacted] should you have any questions or concernsSincerely,Paula R [redacted]
July 30, 2015Re: Case ID # *** *** ***Dear Ms***,Please accept this letter as a response to the claim filed by *** ***. The customer purchased an Ashley recliner on March 10, that was delivered on March 23, 2012. The customer also purchased a 5-year
accidental damage protection plan provided by G*** Protection Products.Since leather peeling was not a result of an accident, the G*** coverage would not apply to this issue. Although the manufacturer’s warranty is for one year, Levin reached out to the manufacturer, who had made an exception to cover the leather issue. The customer received their replacement chair on July 16, 2015.Please do not hesitate to contact me at 800-707-0589, extension ***, or should you have any questions or concerns.Sincerely,Paula R***Director of Customer Service
Revdex.com:
I have reviewed the response made by the business in
reference to complaint ID ***, and have determined that this does not resolve my complaint.
I HAVE ATTACHED TWO DATE-STAMPED SCREENSHOTS FROM SEPARATE OFFERS ON THEIR WEBSITEWHILE I AGREE THEY DO SOMETIMES LIST PACKAGES AND THEN SELL INDIVIDUAL ITEMS AT DIFFERENT PRICES, THE ADD FOR THE MERCHANDISE IN QUESTION....AVIGNON COLLECTION...ISNT LISTED AS A PACKAGE LIKE THE OTHER ITEM I ATTACHEDPURE AND SIMPLE, IT DESCRIBES THE ENTIRE COLLECTION "AS SHOWN' FOR ONE PRICEENTIRE COLLECTION BEING LEFT AND RIGHT FACE SOFA AS WELL AS WEDGE I EVEN CALLED LEVIN AND ASKED (PRIOR TO MAKING THE TRIP TO THE STORE) IF THEY HONORED ONLINE PRICES IN STORE AND WAS ASSURED THIS WOULD BE THE CASEACCORDING TO THE STORE ON THE DAY IN QUESTION, I WAS TOLD THE LISTED PRICE WAS FOR THE OTTOMAN WHICH ISNT EVEN SHOWN IN THE PICTURE
AS FAR AS THE FINE PRINT GOES, BASICALLY LEVIN IS STATING THAT THEY CAN SOMETIMES ADVERTISE PRICES THAT LURE CONSUMERS INTO THEIR STORE EVEN AFTER FIRST CALLING TO CONFIRM THE ONLINE PRICETHIS WAS NOT A SIMPLE TYPOTHIS WAS A COMPLETE DESCRIPTION OF THE ITEM PICTURED AND THE PRICE FOR SAID ITEM "AS SHOWN.'
I AM VERY DISAPPOINTED THAT ANY BUSINESS WOULD OPERRATE IN THIS MANNERI EVEN MORE DISAPPOINTED BY THE RESPONSE FROM Levin
Regards,
Aaron P***