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Reviews Furniture Stores Levin Furniture

Levin Furniture Reviews (75)

Dear Ms. L[redacted]
 Please find the attached as a response to the complaint filed by [redacted] 
 Feel free to contact me should you have any questions or concerns. Sincerely,Paula [redacted]Levin Furniture

My free gift voucher was received. Inboxx Kevin S[redacted]12:00 PM (7 minutes ago)to me Thank you very much for your help with my problem with Levin Mattress-Elyria.My gift voucher was received by email,at 8:30 am,on 3-13-2018.My gift was promissed to arrive in 2-4...

weeks.Hopefully it doesn't take as long to receive the gift,as it did to receive the voucher.I would again like to express my appreciation for your services and I won't hesitate to contact the Revdex.com in the future,if I have problems.                                                                                       Sincerely,                                                                                       Kevin S [redacted]

Final Consumer Response /* (2000, 9, 2016/07/20) */
Levin provided a new table. We are very happy with the way they chose to handle our claim and are very thankful for your help. I am very confident had you not reached out to them and a complaint not been filed we would not have made any progress...

in getting our dispute rectified.
At this point we are very happy with the resolution and consider the matter handled.
Again we are very thankful for your help and support.
brad r[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Initial Business Response /* (1000, 5, 2015/10/16) */
Please find the attached as a response to the complaint filed by Mr. [redacted].
Feel free to contact me should you have any questions or concerns.
"October 16, 2015
Re: Revdex.com, claim [redacted]
Dear Revdex.com...

Representative,
Please accept this letter as a response to the complaint filed by Mr. [redacted]. The customer purchased a lift chair on February 27, 2013 that was delivered on March 26, 2013. The manufacturer’s warranty covers labor for one year and electrical parts for four years. Although the labor warranty expired March 2014, Levin covered the cost for a technician to go to the home and inspect the chair on October 13. The technician was able to put the chair in the upright position for the customer. The technician had found that a wire had been cut and has ordered parts from the manufacture.
Once the parts arrive from the manufacturer, Levin will contact the customer for another appointment to install the new part at no charge to the customer.

Please do not hesitate to contact me at [redacted], extension [redacted], or [redacted]@levinfurniture.com should you have any questions or concerns.
Sincerely,
Paula R.
Levin Furniture Corporate Office
"
Initial Consumer Rebuttal /* (3000, 7, 2015/10/19) */
(The consumer indicated he/she DID NOT accept the response from the business.)
They lied, after I contacted you and you sent them this letter ,they got on the man for not responding to hos phone calls. The wires were not cut,but because of the way it was manufactured, When you lift the controls the wires will twist. as well as the short connectors at the back of the chair.
Final Business Response /* (4000, 16, 2015/11/11) */
[redacted]Document Attached[redacted]
Please see the attached as a response to the complaint filed by [redacted].
"November 10 2015
Re: Claim [redacted]
Dear Revdex.com Representative,
Please accept this letter as a response to the complaint filed by Mr. [redacted]. The customer purchased a lift chair on February 27, 2013 that was delivered on March 26, 2013. The manufacturer’s warranty covers labor for one year and electrical parts for four years.
Our Akron office had processed the request from the customer on October 5, 2015 and Levin agreed to cover the cost of the repair prior to receiving the formal complaint on October 8. Although the labor warranty expired March 2014, Levin covered the cost for a technician to go to the home and inspect the chair on October 13.
The technician was able to put the chair in the upright position for the customer. The technician had found that wires were damaged and has ordered parts from the manufacturer. The parts shipped from the manufacturer and the technician has an appointment with the customer on October 28, 2015, to install the parts.
The technician installed the new wiring parts on October 28. The tech tested the chair. It would go up and down, but not when weight was put on the chair. The technician ordered a motor from the factory. The motor arrived and was installed on November 4, 2015 and the repairs have been completed.
We apologize for any inconvenience this has caused.

Please do not hesitate to contact me at [redacted], extension [redacted], or [redacted]@levinfurniture.com should you have any questions or concerns.
Sincerely,
Paula R.
Paula Rojtas
Levin Furniture Corporate Office
"
Final Consumer Response /* (2000, 18, 2015/11/13) */
(The consumer indicated he/she ACCEPTED the response from the business.)

March 11, 2016 Re: Case ID # [redacted] Dear Ms. [redacted], Please accept this letter as an updated response to the claim filed by [redacted]. The customer made a purchase that was then later cancelled and refunded. The customer paid a total of $4,841.58 using two payment methods.The...

refunds were processed as listed in the below summary. Check refunds mailed to the customer’s address refunding the initial payment totaling $2,600. These would have been mailed USPS from the corporate office in Pennsylvania to the customer’s home address. $533.96 mailed 2/29/2016 $2,066.04 mailed 2/24/2016 $2,600.00 Visa refunds processed from the original payment totaling $2,241.58. Bankcard refunds were processed by Levin on the below dates, however the indivudial banking institution controls the time frame for the refund to appear on the customer’s account. These refunds typically appear within 3-4 business days. $172.77 processed 2/24/2016 $2,068.81 processed 2/27/2016 $2,241.58 Please do not hesitate to contact me at 800-707-0589, extension 276, or pr[redacted]@levinfurniture.com should you have any questions or concerns. Sincerely, Paula R[redacted] Director of Customer Service

This response was received by Revdex.com from the consumer via phone.The consumer stated she received a call from the business last Wednesday advising her shipment was in store, the consumer said her husband went to the store this past Saturday to pick the item up.The consumer gave us permission to take...

her confirmation over the phone that her matter with Levin has been resolved.

March 11, 2018Re: Complaint [redacted] Dean M[redacted]Dear Ms. S[redacted],Please accept this letter as a response to the claim filed by Dean M[redacted].The customer purchased a king set of bedding on December 9, 2018, that was delivered on December 20, 2017.On February 10, 2018, over seven weeks after delivery,...

the customer contacted Levin’s stating that they did not believe that the mattress that they ordered on was delivered to them.  Levin’s offered assistance to insure that the correct mattress was delivered and the customer refused.Levin would like to confirm what mattress is in the home.  A first step would be if the customer would send a photograph of the factory label with the name of the mattress on the product.  The order is for a Grand Legacy Restore Plush M1132-1060.Please do not hesitate to contact me at [redacted], extension [redacted] or [redacted] should you have any questions or concerns. Sincerely,Paula R[redacted]Director of Customer Service

Levin Furniture [redacted]   May 19, 2015 Re: Case ID [redacted] Dear [redacted],   Please accept this letter as an additional response to claim filed by [redacted]. [redacted]...

purchased a king bedding set (mattress and pair of boxes) on June 4, 2014, that was delivered June 19, 2014. On October 16, 2014, the customer requested service to review his mattress for body impressions. The technician inspected the mattress on October 21, 2014, and found no defects. The customer requested service again for the mattress on May 1, 2015, and the technician found no defects when inspected on May 7, 2015. Although the mattress did not meet the factory guidelines for a defect, [redacted] will make the exception to accept the return of the mattress. The mattress only price is $912.82, which totals $985.85 with tax. The customer will be able to select a new mattress by making an appointment with our store manager at the [redacted] Levin location. The new mattress selection will need to be of equal or greater value. The customer can arrange payment terms if the price of the new mattress exceeds the return price at time of selection. Levin will deliver the new mattress and pick up the return mattress in the same delivery appointment. We were unable to reach the customer today but have left a message to contact us to discuss the above. Please do not hesitate to contact me at 800-[redacted], extension [redacted], or [redacted] should you have any questions or concerns.   Sincerely,   Paula R[redacted] Director of Customer Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

March 11, 2018Re: Complaint [redacted] William R[redacted]Dear Ms. S[redacted]Please accept this letter as a response to the claim filed by William R[redacted].Mr. R[redacted] purchased a living room group that included a sofa, condo sofa, coffee table, end tables, lamps, artwork, rug and a recliner on February 23, 2014 that...

was delivered on March 12, 2014.  factory offers a one-year warranty for the repair of manufacturer’s defects.  The manufacturer’s warranty was in effect until March 12, 2015.On August 9, 2014, the customer requested serv[redacted] stating that the recliner was not working properly.  The customer told the technician that they heard a popping noise.  On August 14, 2014, the technician couldn’t find a defect but adjusted a spring to minimize any noise. On September 23, 2014, the customer requested serv[redacted] for the recliner stating it was stuck.  On September 25, 2014, the technician repaired the recliner.On October 6, 2014, the customer called for serv[redacted] stating the recliner was leaning.  On October 16, 2014, the customer leveled the frame and also added padding to the back cushion.  On October 29, 2014, the customer called Levin’s customer serv[redacted] and expressed concern that the chair was repaired but thought it may break in the future.  Levin explained the one-year labor warranty for repairs and that the factory’s warranty is for repair of defects and not for replacement.On June 23, 2015, the customer called for serv[redacted] stating that the recliner was leaning.  The customer cancelled the appointment due to an emergency.  The technician called multiple times and sent a post card to schedule an appointment.  The serv[redacted] request was closed due to no response from the customer.As Mr. R[redacted] is a valued customer (and purchased a set of bedding and headboard in November 2016) Levin’s will issue a $150 merchandise gift certificate as a token of our appreciation (the package savings pr[redacted] of his recliner from 2014 was $308).  We hope that he could use that toward a purchase of another recliner or item of his chosing.Please do not hesitate to contact me at [redacted] extension [redacted] or [redacted] should you have any questions or concerns. Sincerely,Paula R[redacted]Director of Customer Serv[redacted]

September 7, 2017Re: Complaint [redacted]Dear [redacted],Please accept this letter as an updated response to the claim filed by [redacted].  T[redacted] purchased a sofa, two recliners and two tables on July 9, 2017, that were delivered on July 19, 2017. The furniture has a one-year factory warranty for manufacturer’s defects.  The customer also purchased an accidental plan for specific accidental damage to the leather as well as a five-year reclining plan that covers the mechanism replacement and labor to install the mechanism should there be an issue after the manufacturer’s warranty ends after the first year.  On July 22, 2017, the customer requested service for a squeak and for difficulty in operating the footrest.Due to the technician being in an accident, the service appointment was rescheduled.  The technician visited the home on August 12, 2017.  He found that one of the recliners had a squeak and a replacement mechanism can resolve the issue.  The customer stated that the recliners were too big to use and that they had hip problems.  They also said that the recliners were too big for the room.Levin offers customers a 7-day return policy were they can return the furniture with a 15% fee plus a delivery pick up fee of $99.99 plus tax.  Levin can resolve the issues with the mechanism according to the warranty policies, or should the customer wish to return the furniture, although it was delivered on July 19, Levin will accept the return with the fees listed in the sales order copy.On August 28, 2017, [redacted]. [redacted] visited the Middleburg Levin location.  Levin again offered the options of service or a return with a fee.  [redacted]. [redacted] agreed to the return and scheduled a return date of September 6, 2017, while in the store on August 2, 2017.  The sofa and two recliners were returned from the customer to Levin on September 6, 2017.Please do not hesitate to contact me at [redacted], or [redacted] should you have any questions or concerns. Sincerely,Paula R[redacted]

August 5, 2017Re: Revdex.com, claim #[redacted]Dear Ms. [redacted],Please accept this letter as a response to the complaint filed by [redacted] (order name [redacted]).The customer purchased two tables, a stock sectional piece (right side portion)  and two special order...

sectional pieces on May 2, 2017, (armless chair and left side loveseat to complete the sectional grouping).  The customer requested the stock items be delivered on May 25, 2017 and wait for the other special order items to be delivered once the factory produced and had ready for delivery. The customer was scheduled for delivery of the two special order items for July 6, 2017.  Upon delivery the customer advised it was not what she ordered and did not accept delivery.  Special order items are non-cancellable as listed on the order copy.  Levin reviewed the order with the customer on July 12, 2017, advising again of the special order terms.Levin left a message on August 1, and again on August 5, to discuss the customer’s account, but has been unable to reach the customer.  Levin has cancelled the order for the refused two pieces and has a return for the right side section to be scheduled for pickup by a Levin delivery team.  Once the customer responds, Levin can schedule a date for the return of the right side section.  There will be no penalties or fees for the three piece sectional return/cancellation.Please do not hesitate to contact me at [redacted], extension [redacted], or [redacted] should you have any questions or concerns.Sincerely,Paula R[redacted]Paula R[redacted]Director of Customer Service

October 8, 2017Re: Revdex.com, claim # [redacted]Dear Ms. [redacted],Please accept this letter as a response to the complaint filed by [redacted].  The customer purchased a queen mattress and boxspring set on July 27, 2007, that was delivered on August 8, 2017.  The customer...

requested service on July 28, 2013.  The technician inspected the bedding set and found the mattress to be defective.  On July 1, 2013, the customer selected a new set that was delivered on July 11, 2013, and the defective set returned.On September 11, 2017, the customer requested service for the mattress set.  It was inspected according to the factory guidelines and no defects were found.  The customer was notified on September 27. 2017, that no defects were found.Please do not hesitate to contact me at [redacted], extension [redacted], or [redacted] should you have any questions or concerns.Sincerely,Paula R[redacted]Paula R[redacted]Director of Customer Service

Levin Furniture   PHONE [redacted] FAX [redacted]   [redacted]                   September 7, 2017   Re: Complaint [redacted]   Dear Ms. [redacted],   Please accept...

this letter as a response to the claim filed by S[redacted]. The customer purchased a twin headboard, twin footboard and two queen storage drawer units to attach to the twin headboard and footboard.   As this was a mixture of sizes (twin with two queen storage units) the connecting holes and structure was not applicable. Levin apologizes for the confusion on the order. A technician visited the residence to determine what was necessary and possible to connect the components. As there would be modifications that would void the manufactures’ warranty, Levin offered the customer to review other possible wooden beds.   On August 26, 2017, the customer has requested that the current twin headboard and footboard be modified with the two queen storage units, with it being without a manufacturer’s warranty. Levin sent a technician to the home on September 7, 2017, to attach the headboard and footboard to the drawer units.   Please do not hesitate to contact me at [redacted], extension 276, or [redacted] should you have any questions or concerns.   Sincerely,   Paula Rojtas     Director of Customer Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
First of all I still haven't recieved all my money back.second of all just giving me my money back does not come close to fixing the problem of how levin furniture inconvieneced me by taking my money and not delivering furniture they had promised ,or by embarrassing me after I had sent pictures of the furniture set I had purchased to my fiance and her family and having to tell them what happened that I wasn't able to get it ,and by wasting my valuable time during all my wedding planning by having to shop all over again for furniture. And trying to chase down and track my money and having to use other money in order to order furniture elsewhere because my money wasn't available to me .and negotiating prices without the cash in hand that I gave to levin wich I still haven't recieved back .I still think levin should not only honor the price they sold me the furniture at but also give an additional discount for all the inconvenience the brought forth to me .and also compensate me for my lost wages.and a formal letter of appology stating that what they did was wrong .after all that I might be able to consider being satisfied with there correction of being mistreated
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a...

close, we would like to know your view on the matter.]
Regards,
[redacted]
Not once did I say that the recliners were too large for the room or too large for me!  The service person made those statements. These recliners were to be used in the home we have that is being rebuilt due to a fire.  They are here at our apt. until then.   While we did purchase the protection plan that was to be used for future possible defects.  The product arrived defective and when purchasing these items I have the full right to expect that they will arrive in working order.  Under no circumstances will I pay a restocking fee on defective items nor do I want to keep them.  If they are defective from the onset how much worse will they be in a year or two.  After all, these items were supposedly new not used.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted] And [redacted]

February 7, 2016
 
 
Re: Revdex.com, claim #[redacted]
 
Dear Ms. [redacted],
 
Please accept this letter as a response to the complaint filed by [redacted]. The customer purchased a sectional on May 5, 2015, that was delivered on May 8, 2015.  The...

customer also purchased an accidental damage protection plan for the cover, as well as the extended recliner warranty.  This is in addition to the manufacturer’s warranty that covers repairs of factory defects at no charge during the first year.
 
The customer requested service for a sagging seat and a problem with the inside back of the right section.  Although the seat is not defective, it was softer than the other seat.  Levin spoke with the customer on
January 14 and advised that we would order a new seat core and we also have the inside back replacement on order.  Once the parts arrive from the manufacturer, Levin will install the parts at no charge to the customer according to the factory warranty coverage.
 
Please do not hesitate to contact me at 800-707-0589, extension 276, or pr[redacted]@levinfurniture.com should you have any questions or concerns.
 
 
Sincerely,
 
Paula R[redacted]
 
Paula R[redacted]
Director of Customer Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], but don't appreciate them using the account they used to refund me instead of a check mailed to the house, this was not the card that was used in the purchase I had to make due to their error. Also, due to their dishonesty,  making me to have to contact  the Revdex.com for the refund in which I probably would have never received.  Levin Furniture is dishonest and in the process of my purchase, one of their other stores was giving out wrong prices that I helped them discover. I hope to never walk in this store ever again. 
Regards,
[redacted]

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