The Regional manager, did indeed go above and beyond to assist meI am still, however waiting for reimbursement of my contractor's invoice for home damageOnce that has been received, this will all be resolved
October 25,
Re: Revdex.com, claim #*** *** ***
Dear Ms***,
Please accept this letter as a response to the complaint filed by *** ***The customer was interested in purchasing a custom dining setThe sales associate assisted in possible selectionsThe
sales associate had provided pricing to the customerA sale was not processed at the timeWhen the salesperson caught the error on the information given, she contacted the customerThe manager had spoken to the customer and apologized for the issueThe manager had offered an additional discount off of the correct sale pricesThe customer declined the offer of a discount offered by the manager
Levin apologizes for the information providedAlthough a sale transaction was not processed, Levin will still offer a special discount to the customer on their next purchase
Please do not hesitate to contact me at 800-707-0589, extension 276, or pr***@levinfurniture.com should you have any questions or concerns
Sincerely,
Paula R***
Paula R***
Director of Operations / Customer Service
Re: Revdex.com, claim *** Dear Ms***, Please accept this letter as a response to the complaint filed by ** ***Mr*** purchased two chair/ottoman sets, and end table and cocktail table on May 20, that was delivered on May 25, The manufacturer offers a warranty for
manufacturer’s defects for one year from date of delivery. The warranty expired May Levin would like to offer some assistance to the customer. Levin has sent a request via e-mail to the customer to respond by sending photographs of the chair/ottoman sets to our corporate office. Once we receive the photographs, we will advise of possible optionsPlease do not hesitate to contact me at 800-707-0589, extension ***, or *** should you have any questions or concernsSincerely, *** ***
*** *** Director of Customer Service
November 8, Re: Revdex.com, claim # *** *** *** Dear Ms***, Please accept this letter as a response to the complaint filed by *** ***The customer purchased two sofas on February 23, 2014, that were delivered on April 18, The customer also purchased the
additional protection program for accidental fabric damage as well as labor coverage for the mechanisms for five years from date of deliveryOn June 30, 2015, the customer requested service for the recliner pullsThe parts arrived and the customer picked them up from the Levin storeThe technician reported that the wrong part was sent as it was different than what was on the furnitureLevin advised that a silver pull needed to be ordered from the factoryAfter checking with the factory since a silver pull was not sent, Levin found that there was a factory change of the part and that they no longer made the silver cable pull for the mechanismThe factory had made a change and the new pull design was more durable than the original styleLevin left a message for the customer that the pull style had changed and could schedule a service tech to install the partsLevin spoke with the customer and advised that the new parts would be orderedThe parts are in for the recliner pulls, they are not silver as in the original sofas manufactured in 2014, and have an improved design per the factoryLevin apologizes for the confusion on the part type and changeAs a token of our appreciation, Levin will offer the customer a $gift certificate for the issuesLevin can schedule an appointment for a technician to install the pulls for the customerPlease do not hesitate to contact me at 800-707-0589, extension 276, or pr***@levinfurniture.com should you have any questions or concernsSincerely, Paula R*** Paula R*** Director of Customer Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
Dear MsS*** Please find the attached as a response to the complaint filed by Arron Park.Feel free to contact me should you have any questions or concerns. Sincerely,Paula R***Levin Furniture
May 21,
Re: Case ID # *** *** ***
Dear Ms* ***,
Please accept this letter as a response to complaint filed by *** ***The customer purchased a dining set on May 11, 2011, that was delivered on May 18, The customer also purchased another table and chair
set on March 15, that was delivered on April 4, Levin had checked on part availability on the dining set and found that it was discontinued and parts no longer availableWe apologize for the information not communicated to the service manager to contact the customer with other options
Levin has offered to send a technician to the home to repair the leg on the set and and complete touch up finish repairs to the setThe customer is scheduled for an appointment on June 1,
We apologize for the confusion in the response to the customer and look forward to resolving it with repairs
Please do not hesitate to contact me at 800-707-0589, extension 276, or [email protected] should you have any questions or concerns
Sincerely,
Paula R***
Director of Customer Service
Dear Ms***,Please find the attached as a response to the complaint filed by *** ***.Feel free to contact me should you have any questions or concerns.Sincerely,Paula R***Levin Furniture
Please accept this letter as a response to the complaint filed by *** *** The customer purchased a sofa on October 26, The factory’s warranty covers manufacturer’s defects from one year of delivery and repairs are done at no charge to the customer.A technician responded to a
frame issue on April 22, and a staple issue on August 21, A technician inspected the sofa on August and found an issue with lower backrest Levin spoke with the customer and advised that the manufacturer’s warranty is for repairs and not replacement (see attached warranty) Levin has offered service to repair as well as extend the warranty time period for an additional six months The customer has declined to accept the service coverage supplied by the manufacturer’s warranty. Please do not hesitate to contact me at 800-707-0589, extension ***, or *** should you have any questions or concerns.Sincerely,*** *** ***Director of Customer Service
Levin Furniture PHONE 872-FAX 872- Fitz Henry Road, Smithton, Pennsylvania August 5, Re: Revdex.com, claim # *** *** *** *** *** ***, Please accept
this letter as a response to the complaint filed by *** ***The customer purchased a queen mattress and adjustable base on July 3, 2017, that was delivered on July 14, The manufacturer offers direct service of adjustable bases with customersThe manufacturer’s representative ordered a control box and had installed it on July 21, He was able to resolve the power issues with this service We apologize for any inconvenience that this has caused Please do not hesitate to contact me at 800-707-0589, extension 276, or p***@levinfurniture.com should you have any questions or concerns Sincerely, Paula *** Paula *** Director of Customer Service
May
21,
Re: Case ID # *** *** ***
Dear Ms***,
Please accept this letter as a response to complaint
filed by *** ***Erica Sheldon had purchased a Serta king set
of bedding on January 1, 2015, that was delivered on January 9,
On April 2, 2016,
the customer requested service for the beddingA
technician inspected the bedding on April 19, and found it met
the factory guidelines to be defective
On April 21, the customer was notified that the Serta
set was defective but since it was discontinued, the customer could
visit a showroom to select another bedding setThe customer was
provided with full credit to apply to their new setLevin carries
five bedding manufacture with several options to choose from for the
new orderThe customer selected a king Grand Legacy bedding set on
May 1, that was delivered on
May 14,
As the customer expressed dissatisfaction, Levin was
able to obtain approval from the manufacture to accept a return for a
refund of the bedding delivered on May 13, Levin spoke Mr
*** on May 19, 2016, advising him of this option and he will
contact Levin to schedule the return date
Please do not hesitate to contact me at 800-707-0589,
extension 276, or pr***@levinfurniture.com
should you have any questions or concerns
Sincerely,
Paula
R***Director of Customer Service
Dear Mr*** Please find the attached as a response to the claim filed by *** ***. Feel free to contact me should you have any questions or concerns. Sincerely.Paula RLevin Furniture
Consumer responded to the Revdex.com via phone:Levin's reached out to the consumer and is fixing the problem A new piece has been order and the complaint is resolved
From: Lucille *** Date: Saturday, January 23, 2016Subject: IDLevin furnitureTo: [email protected]:I wish to inform you that Levins has issued full store credit on our two chairs. We are totally satisfied, and thank you for all your assistance in this matter.*** W.***Account ***
I purchased a mattress cover while shopping for a bedroom set. The sales lady was very friendly and informed me that should pad fail it would be replaced and matress covered. So we bought it and been happy. Well 3 year in it failed and now my Aireloom king size matress.smells of pee. I went into the local store in the sales lady is no longer employed in the local manager informed me that they will be replacing the pad but there’s nothing else they could do the pad that they then gave me is of subpar quality inn is not the same or better than the one that I returned secondly if your representative who is getting paid a salary or commission to work there told me that the mattress would be covered and it is not then you are still responsible she is not here no longer because she was fired or terminated to are you this so as a customer I didn’t just come in and make up a whole story I have since reached out to corporate trying to get it resolved
Please accept this letter as a response to claim ?led by [redacted]. The customer purchased a dining set on February 24, 2015, that was delivered on March 7, 2015. The customer accepted delivery with no reported issues. The customer also purchased an accidental damage protection warranty from...
[redacted] Protection Products.On March 9, 2015, the customer requested service for the dining table. On April 25, 2015, the technician found damage to the chairs and the table top. The customer reported that someone sat on the chairs with something intheir pockets and did not know how the damage occurred to the dining table top. The damage was not due to a manufacturer’s defect but caused by a household source. Levin had left a message for the customer on May 4, 2015, that the damage was not covered by the manufacturer’s warranty for defects but suggested that the customer contact [redacted] Protection Products regarding accidental damage.As a valued Levin customer, Levin will assist with handling a one-time courtesy claim on accidental damage to the table and three chairs. Replacements of these items will ful?ll the warranty purchased. Should the customer wish to have protection on the replacement items a new warranty would need to be purchased by the customer and all accidental claims need to be processed through the warranty company. Wood products require care to prevent damage and no wood products are resistant to scratches or gouges from use.Please do not hesitate to contact me at 800-707-0589, extension [redacted], or [redacted] should you have any questions or concerns. Sincerely,[redacted]Director of Customer Service
Initial Business Response /* (1000, 16, 2016/07/18) */
[redacted]Document Attached[redacted]
Please find the attached as a response to the complaint filed by Jennifer Benner.
Feel free to contact me should you have any questions or concerns.
Sincerely,
Paula R[redacted]
Levin Furniture.
Initial Consumer...
Rebuttal /* (2000, 18, 2016/07/19) */
(The consumer indicated he/she ACCEPTED the response from the business.)
They found another base that should fit in to our home. Went back to the store George the sales guy was GREAT again & customer service had the paper work ready for us to review & sign. Should be delivered to us June 26th 2016.
Please accept this letter as a response to the complaint filed by [redacted]. The customer purchased a sofa and loveseat on September 30, 2012, that was delivered on October 19, 2012. The factory’s warranty covers manufacturer’s defects from one year of delivery and...
repairs are done at no charge to the customer. The factory warranty expired in October 2013. The customer also purchased the fabric accidental plan for stains, rips, tears and burns from a known occurrence. As she is a valued Levin customer, Levin will meet her request to cancel the accidental protection plan and refund the amount paid for the plan totaling $205.17 (which is $89.98 and $99.99 plus tax). The refund will be processed using the original method of payment. Please do not hesitate to contact me at 800-707-0589, extension [redacted], or [redacted]should you have any questions or concerns. Sincerely, [redacted] Director of Customer Service
Please accept this letter as a response to the claim filed by [redacted] and [redacted]. Mrs. [redacted] purchased a special order sofa on August 21, 2014, that was delivered on September 26, 2014. On May 31, 2015, the customer requested service for the sofa. A technician inspected the...
sofa on June 4, 2015, and found the wood frame next the leg had broken. The manufacturer’s warranty covers repair frame components for 10 years from the date of delivery. The labor for the frame is at no charge to the customer for one year from date of delivery.Levin had scheduled service for the customer on June 24, 2015. On June 15, the customer contacted Levin to cancel the service appointment.The manufacturer’s warranty addresses issues with their products by offering components and/or labor for a designated period (see attached warranty from [redacted]). The sales order includes the terms and conditions that include service for one year from date of delivery. Levin is offering to address the issues with the sofa by repairing the frame, following the manufacturer’s warranty guidelines and the terms of the sale listed in the order copy (see attached).Please do not hesitate to contact me at 800-707-0589, extension [redacted], or [redacted] should you have any questions or concerns.Sincerely,[redacted]Director of Customer Service
The Regional manager, did indeed go above and beyond to assist meI am still, however waiting for reimbursement of my contractor's invoice for home damageOnce that has been received, this will all be resolved
October 25,
Re: Revdex.com, claim #*** *** ***
Dear Ms***,
Please accept this letter as a response to the complaint filed by *** ***The customer was interested in purchasing a custom dining setThe sales associate assisted in possible selectionsThe
sales associate had provided pricing to the customerA sale was not processed at the timeWhen the salesperson caught the error on the information given, she contacted the customerThe manager had spoken to the customer and apologized for the issueThe manager had offered an additional discount off of the correct sale pricesThe customer declined the offer of a discount offered by the manager
Levin apologizes for the information providedAlthough a sale transaction was not processed, Levin will still offer a special discount to the customer on their next purchase
Please do not hesitate to contact me at 800-707-0589, extension 276, or pr***@levinfurniture.com should you have any questions or concerns
Sincerely,
Paula R***
Paula R***
Director of Operations / Customer Service
Re: Revdex.com, claim *** Dear Ms***, Please accept this letter as a response to the complaint filed by ** ***Mr*** purchased two chair/ottoman sets, and end table and cocktail table on May 20, that was delivered on May 25, The manufacturer offers a warranty for
manufacturer’s defects for one year from date of delivery. The warranty expired May Levin would like to offer some assistance to the customer. Levin has sent a request via e-mail to the customer to respond by sending photographs of the chair/ottoman sets to our corporate office. Once we receive the photographs, we will advise of possible optionsPlease do not hesitate to contact me at 800-707-0589, extension ***, or *** should you have any questions or concernsSincerely, *** ***
*** *** Director of Customer Service
Consumer response taken via phone on 5/30/by Revdex.com staff Consumer indicated the business has resolved her complaint
November 8, Re: Revdex.com, claim # *** *** *** Dear Ms***, Please accept this letter as a response to the complaint filed by *** ***The customer purchased two sofas on February 23, 2014, that were delivered on April 18, The customer also purchased the
additional protection program for accidental fabric damage as well as labor coverage for the mechanisms for five years from date of deliveryOn June 30, 2015, the customer requested service for the recliner pullsThe parts arrived and the customer picked them up from the Levin storeThe technician reported that the wrong part was sent as it was different than what was on the furnitureLevin advised that a silver pull needed to be ordered from the factoryAfter checking with the factory since a silver pull was not sent, Levin found that there was a factory change of the part and that they no longer made the silver cable pull for the mechanismThe factory had made a change and the new pull design was more durable than the original styleLevin left a message for the customer that the pull style had changed and could schedule a service tech to install the partsLevin spoke with the customer and advised that the new parts would be orderedThe parts are in for the recliner pulls, they are not silver as in the original sofas manufactured in 2014, and have an improved design per the factoryLevin apologizes for the confusion on the part type and changeAs a token of our appreciation, Levin will offer the customer a $gift certificate for the issuesLevin can schedule an appointment for a technician to install the pulls for the customerPlease do not hesitate to contact me at 800-707-0589, extension 276, or pr***@levinfurniture.com should you have any questions or concernsSincerely, Paula R*** Paula R*** Director of Customer Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
Dear MsS*** Please find the attached as a response to the complaint filed by Arron Park.Feel free to contact me should you have any questions or concerns. Sincerely,Paula R***Levin Furniture
May 21,
Re: Case ID # *** *** ***
Dear Ms* ***,
Please accept this letter as a response to complaint filed by *** ***The customer purchased a dining set on May 11, 2011, that was delivered on May 18, The customer also purchased another table and chair
set on March 15, that was delivered on April 4, Levin had checked on part availability on the dining set and found that it was discontinued and parts no longer availableWe apologize for the information not communicated to the service manager to contact the customer with other options
Levin has offered to send a technician to the home to repair the leg on the set and and complete touch up finish repairs to the setThe customer is scheduled for an appointment on June 1,
We apologize for the confusion in the response to the customer and look forward to resolving it with repairs
Please do not hesitate to contact me at 800-707-0589, extension 276, or [email protected] should you have any questions or concerns
Sincerely,
Paula R***
Director of Customer Service
Dear Ms***,Please find the attached as a response to the complaint filed by *** ***.Feel free to contact me should you have any questions or concerns.Sincerely,Paula R***Levin Furniture
Please accept this letter as a response to the complaint filed by *** *** The customer purchased a sofa on October 26, The factory’s warranty covers manufacturer’s defects from one year of delivery and repairs are done at no charge to the customer.A technician responded to a
frame issue on April 22, and a staple issue on August 21, A technician inspected the sofa on August and found an issue with lower backrest Levin spoke with the customer and advised that the manufacturer’s warranty is for repairs and not replacement (see attached warranty) Levin has offered service to repair as well as extend the warranty time period for an additional six months The customer has declined to accept the service coverage supplied by the manufacturer’s warranty. Please do not hesitate to contact me at 800-707-0589, extension ***, or *** should you have any questions or concerns.Sincerely,*** *** ***Director of Customer Service
Levin Furniture PHONE 872-FAX 872- Fitz Henry Road, Smithton, Pennsylvania August 5, Re: Revdex.com, claim # *** *** *** *** *** ***, Please accept
this letter as a response to the complaint filed by *** ***The customer purchased a queen mattress and adjustable base on July 3, 2017, that was delivered on July 14, The manufacturer offers direct service of adjustable bases with customersThe manufacturer’s representative ordered a control box and had installed it on July 21, He was able to resolve the power issues with this service We apologize for any inconvenience that this has caused Please do not hesitate to contact me at 800-707-0589, extension 276, or p***@levinfurniture.com should you have any questions or concerns Sincerely, Paula *** Paula *** Director of Customer Service
May
21,
Re: Case ID # *** *** ***
Dear Ms***,
Please accept this letter as a response to complaint
filed by *** ***Erica Sheldon had purchased a Serta king set
of bedding on January 1, 2015, that was delivered on January 9,
On April 2, 2016,
the customer requested service for the beddingA
technician inspected the bedding on April 19, and found it met
the factory guidelines to be defective
On April 21, the customer was notified that the Serta
set was defective but since it was discontinued, the customer could
visit a showroom to select another bedding setThe customer was
provided with full credit to apply to their new setLevin carries
five bedding manufacture with several options to choose from for the
new orderThe customer selected a king Grand Legacy bedding set on
May 1, that was delivered on
May 14,
As the customer expressed dissatisfaction, Levin was
able to obtain approval from the manufacture to accept a return for a
refund of the bedding delivered on May 13, Levin spoke Mr
*** on May 19, 2016, advising him of this option and he will
contact Levin to schedule the return date
Please do not hesitate to contact me at 800-707-0589,
extension 276, or pr***@levinfurniture.com
should you have any questions or concerns
Sincerely,
Paula
R***Director of Customer Service
Dear Mr*** Please find the attached as a response to the claim filed by *** ***. Feel free to contact me should you have any questions or concerns. Sincerely.Paula RLevin Furniture
Consumer responded to the Revdex.com via phone:Levin's reached out to the consumer and is fixing the problem A new piece has been order and the complaint is resolved
From: Lucille *** Date: Saturday, January 23, 2016Subject: IDLevin furnitureTo: [email protected]:I wish to inform you that Levins has issued full store credit on our two chairs. We are totally satisfied, and thank you for all your assistance in this matter.*** W.***Account ***
I purchased a mattress cover while shopping for a bedroom set. The sales lady was very friendly and informed me that should pad fail it would be replaced and matress covered. So we bought it and been happy. Well 3 year in it failed and now my Aireloom king size matress.smells of pee. I went into the local store in the sales lady is no longer employed in the local manager informed me that they will be replacing the pad but there’s nothing else they could do the pad that they then gave me is of subpar quality inn is not the same or better than the one that I returned secondly if your representative who is getting paid a salary or commission to work there told me that the mattress would be covered and it is not then you are still responsible she is not here no longer because she was fired or terminated to are you this so as a customer I didn’t just come in and make up a whole story I have since reached out to corporate trying to get it resolved
Please accept this letter as a response to claim ?led by [redacted]. The customer purchased a dining set on February 24, 2015, that was delivered on March 7, 2015. The customer accepted delivery with no reported issues. The customer also purchased an accidental damage protection warranty from...
[redacted] Protection Products.On March 9, 2015, the customer requested service for the dining table. On April 25, 2015, the technician found damage to the chairs and the table top. The customer reported that someone sat on the chairs with something intheir pockets and did not know how the damage occurred to the dining table top. The damage was not due to a manufacturer’s defect but caused by a household source. Levin had left a message for the customer on May 4, 2015, that the damage was not covered by the manufacturer’s warranty for defects but suggested that the customer contact [redacted] Protection Products regarding accidental damage.As a valued Levin customer, Levin will assist with handling a one-time courtesy claim on accidental damage to the table and three chairs. Replacements of these items will ful?ll the warranty purchased. Should the customer wish to have protection on the replacement items a new warranty would need to be purchased by the customer and all accidental claims need to be processed through the warranty company. Wood products require care to prevent damage and no wood products are resistant to scratches or gouges from use.Please do not hesitate to contact me at 800-707-0589, extension [redacted], or [redacted] should you have any questions or concerns. Sincerely,[redacted]Director of Customer Service
Initial Business Response /* (1000, 16, 2016/07/18) */
[redacted]Document Attached[redacted]
Please find the attached as a response to the complaint filed by Jennifer Benner.
Feel free to contact me should you have any questions or concerns.
Sincerely,
Paula R[redacted]
Levin Furniture.
Initial Consumer...
Rebuttal /* (2000, 18, 2016/07/19) */
(The consumer indicated he/she ACCEPTED the response from the business.)
They found another base that should fit in to our home. Went back to the store George the sales guy was GREAT again & customer service had the paper work ready for us to review & sign. Should be delivered to us June 26th 2016.
Please accept this letter as a response to the complaint filed by [redacted]. The customer purchased a sofa and loveseat on September 30, 2012, that was delivered on October 19, 2012. The factory’s warranty covers manufacturer’s defects from one year of delivery and...
repairs are done at no charge to the customer. The factory warranty expired in October 2013. The customer also purchased the fabric accidental plan for stains, rips, tears and burns from a known occurrence. As she is a valued Levin customer, Levin will meet her request to cancel the accidental protection plan and refund the amount paid for the plan totaling $205.17 (which is $89.98 and $99.99 plus tax). The refund will be processed using the original method of payment. Please do not hesitate to contact me at 800-707-0589, extension [redacted], or [redacted]should you have any questions or concerns. Sincerely, [redacted] Director of Customer Service
Please accept this letter as a response to the claim filed by [redacted] and [redacted]. Mrs. [redacted] purchased a special order sofa on August 21, 2014, that was delivered on September 26, 2014. On May 31, 2015, the customer requested service for the sofa. A technician inspected the...
sofa on June 4, 2015, and found the wood frame next the leg had broken. The manufacturer’s warranty covers repair frame components for 10 years from the date of delivery. The labor for the frame is at no charge to the customer for one year from date of delivery.Levin had scheduled service for the customer on June 24, 2015. On June 15, the customer contacted Levin to cancel the service appointment.The manufacturer’s warranty addresses issues with their products by offering components and/or labor for a designated period (see attached warranty from [redacted]). The sales order includes the terms and conditions that include service for one year from date of delivery. Levin is offering to address the issues with the sofa by repairing the frame, following the manufacturer’s warranty guidelines and the terms of the sale listed in the order copy (see attached).Please do not hesitate to contact me at 800-707-0589, extension [redacted], or [redacted] should you have any questions or concerns.Sincerely,[redacted]Director of Customer Service