Initial Business Response /* (1000, 8, 2016/07/10) */
Contact Name and Title: Paula R[redacted]
Contact Phone: [redacted]
Contact Email:[redacted]
Please find the attached as a response to the complaint filed by Luroy F[redacted]
Sincerely,
Paula R[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. However if the fabric of my couch is damaged in anyway or I have to get another repair done within the 6 extra months of the warranty that they are offering I will expect that the couch will be replaced immediately without further hassle to me.
Regards,
[redacted]
Levin Furniture PHONE 724 872-2050 FAX 724 872-2063 301 Fitz Henry Road, Smithton, Pennsylvania 15479 August 5, 2017 Re: Revdex.com, claim #12263761 Sandra Potts Fantis Dear Ms. Suire, Please accept this letter as a response to the complaint filed by Sandra Potts (order name Sandra Fantis). The customer purchased two tables, a stock sectional piece (right side portion) and two special order sectional pieces on May 2, 2017, (armless chair and left side loveseat to complete the sectional grouping). The customer requested the stock items be delivered on May 25, 2017 and wait for the other special order items to be delivered once the factory produced and had ready for delivery. The customer was scheduled for delivery of the two special order items for July 6, 2017. Upon delivery the customer advised it was not what she ordered and did not accept delivery. Special order items are non-cancellable as listed on the order copy. Levin reviewed the order with the customer on July 12, 2017, advising again of the special order terms. Levin left a message on August 1, and again on August 5, to discuss the customer’s account, but has been unable to reach the customer. Levin has cancelled the order for the refused two pieces and has a return for the right side section to be scheduled for pickup by a Levin delivery team. Once the customer responds, Levin can schedule a date for the return of the right side section. There will be no penalties or fees for the three piece sectional return/cancellation. Please do not hesitate to contact me at 800-707-0589, extension 276, or [email protected] should you have any questions or concerns. Sincerely, Paula Rojtas Paula Rojtas Director of Customer Service
November
8, 2016
Re: Revdex.com, claim # [redacted]
Dear Ms. [redacted],
Please accept this letter as a response
to the complaint filed by [redacted]. The customer purchased
a sofa on October 18, 2015 that was
delivered November 27, 2015. On July 1, 2016, the customer...
requested
service for seams and fabric wear. A technician inspected the sofa
on July 14, 2016. Seat covers and foam cores could be ordered and
the arm could be steamed. The customer advised the technician that
she did not want repairs completed. On July 16, customer service
contacted the customer regarding the service appointment and advising
that the factory’s warranty offers repairs of any manufacturer’s
defects for one year from date of delivery.
The parts arrived and Levin contacted
the customer on August 9, leaving a message to schedule a service
appointment. The customer responded that she did not want service on
her sofa. On August 12, Levin service contacted the customer leaving
a message to explain the warranty coverage and we could schedule an
appointment for the technician to come to her home. Levin attempted
to reach the customer again on August 15 and August 16. The customer
called back on August 16 and advised that she did not want Levin to
call again. Levin closed the service request on November 1, 2016 as
there was no further response from the customer.
Levin can reopen the service request to
replace the cushions and steam the arm if the customer decides to
accept service repair according to the manufacturer’s warranty.
Please do not hesitate to contact me at
800-707-0589, extension 276, or pr[redacted]@levinfurniture.com
should you have any questions or concerns.
Sincerely,
Paula
R[redacted]
Paula R[redacted]Director of Customer Service
Please accept this letter as a response to the claim filed by [redacted]. Ms. [redacted] purchased a queen bedding set on May 22, 2015 that was scheduled for delivery on May 30, 2015. Due to an error on the delivery route, the wrong mattress was delivered. We apologize for the issues...
during that delivery that caused the delay of completing the customer’s order. The correct delivery was completed on June 3, 2015.Levin has processed the reimbursement of $162.00 requested amount. We appreciate the opportunity to resolve issues surrounding this purchase.Please do not hesitate to contact me at 800-707-0589, extension [redacted], or [redacted] should you have any questions or concerns.Sincerely,[redacted]Director of Customer Service
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted]0, and find that although their simplified version of events leading up to the complaint, and the fact that the purchase was made based on the salesman's assurance the pieces of the bed would fit together, and despite the fact that an investigator from the [redacted]s department had to become involved in order to receive any response from Levin, the resolution of modifying the structure thereby voiding the warranty is adequate. I am pleased that I will not have to deal with Levin Furniture in the future.
Regards,
S[redacted]
July 17, 2015Re: Case ID # [redacted]Dear Ms. [redacted],Please accept this letter as a response to the claim filed by [redacted]. Ms. [redacted] purchased a queen bedding set on June 14, 2015 that was scheduled for delivery on June 26, 2015. We apologize for the issues during that...
delivery that caused the adjustable base not to fit into the home which also caused damage to the customer’s walls. Levin’s regional manager was able to assist the customer with another style of adjustable base that fit as well at an acceptable price. A different adjustable base was delivered on July 1. Levin also apologizes for the manner in which the complaint was handled by the staff.We appreciate the opportunity to resolve the product issues. The home damage claim is in process and the customer will be reimbursed for the repairs.Please do not hesitate to contact me at 800-707-0589, extension [redacted], should you have any questions or concerns.Sincerely,[redacted]Director of Customer Service
March 14, 2016Re: Case ID # [redacted]Dear Ms. [redacted],Please accept this letter as an updated response to the claim filed by [redacted]. There was an error on the pricing of the order that was caught immediately and the customer was notified. Levin apologizes for the error. Levin would like to offer the customer a discount on a new purchase if they would like to discuss with the store manager. We apologize for the inconvenience that this has caused.The customer stated that they did not receive all of their refund. The refund checks were mailed to the address that we have on file for the customer (14192 Bridel Trail, 44136) but it does not match the address the customer has listed in the Revdex.com complaint (7831 Hickory Hilliddle, 44130) which appears to have a possible misspelling of the street.If it is the checks that the customer is referring to as not received, Levin will re-issue new refund checks to a confirmed address from the customer.The customer paid a total of $4,841.58 using two payment methods. The refunds were processed as listed in the below summary.Check refunds mailed to the customer’s address refunding the initial payment totaling $2,600. These would have been mailed USPS from the corporate office in Pennsylvania to the customer’s home address.$533.96 mailed 2/29/2016$2,066.04 mailed 2/24/2016$2,600.00Visa refunds processed from the original payment totaling $2,241.58. Bankcard refunds were processed by Levin on the below dates, however the indivudial banking institution controls the time frame for the refund to appear on the customer’s account. These refunds typically appear within 3-4 business days.$172.77 processed 2/24/2016$2,068.81 processed 2/27/2016$2,241.58Please do not hesitate to contact me at 800-707-0589, extension 276, or pr[redacted]@levinfurniture.com should you have any questions or concerns.Sincerely,Paula R[redacted]Director of Customer Service
March 11, 2018Re: Complaint [redacted] Toni B[redacted]Dear Ms. S[redacted],Please accept this letter as a response to the claim filed by Toni B[redacted].The customer purchased a Franklin sofa, loveseat and wedge living room set on December 26, 2012 that was delivered on January 4, 2013. The factory covers the...
mechanism and metal mechanism for a limited lifetime against manufacturer’s defects. Labor is covered for one year from date of delivery.Levin offers suggestions to customers who have am expired labor warranty. Levin will cover the cost of an inspection of the item as a one-time courtesy. The customer will be quoted a price for labor needed to repair the frame. The labor cost would be the responsibility of the customer. Prior to any work being completed, the wood materials needed for the frame must be presented to the manufacture for their approval to restore the frame.Levin’s would need to know if the customer would like to proceed with a one-time courtesy inspection to identify any defects in the frame.Please do not hesitate to contact me at [redacted] should you have any questions or concerns. Sincerely,Paula R[redacted]Director of Customer Service
Dear Ms. [redacted], Please find the attached as a reponse to the complaint filed by [redacted]. Feel free to contact me should you have any questions or concerns. Sincerely,Paula R[redacted]
Dear Ms. [redacted], Please find the attached as a response to the complaint filed by [redacted]. Feel free to contact me should you have any questions or concerns. Sincerely,Paula R[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
May 21, 2016
Re: Case ID # [redacted]
Dear Ms. [redacted],
Please accept this letter as a response to complaint filed by [redacted]. The customer purchased a set of bedding on June 13, 2015 that was picked up on June 17, 2015.
There was an error in the...
warranty coverage that was quoted to the customer upon their inquiry. Levin has inspected the mattress and found it to be defective according to the manufacturer’s warranty.
We advised the customer that she can return the mattress and use the amount of the mattress purchase price to select a different mattress.
Please do not hesitate to contact me at 800-707-0589, extension 276, or pr[redacted]@levinfurniture.com should you have any questions or concerns.
Sincerely,
Paula R[redacted]
Director of Customer Service
June 23,
2016
Re: Revdex.com, claim #[redacted]
Dear Ms. [redacted],
Please accept this letter as a response
to the complaint filed by [redacted]. The customer purchased two
recliners on October 7, 2011 that were delivered on November 29,
2011. The customer also...
purchased the accidental protection plan
covered by Guardian Protection Products. The accidental program
provides coverage for accidental stains, rips, tears or burns from a
specific incident. I have spoken with Mrs. [redacted] and apologized
for the issues surrounding her recliner claim. Levin has offered a
discount to reduce the purchase price to resolve the claim and she
has accepted the offer.
Please do not hesitate to contact me at
800-707-0589, extension 276, or p[redacted]@levinfurniture.com
should you have any questions or concerns.
Sincerely,
Paula
[redacted]
Paula [redacted]
Director of Operations / Customer
Service
January 12, 2016Re: Revdex.com, claim #[redacted]Dear Ms. [redacted],Please accept this...
letter as a response to the complaint filed by [redacted]. Ms. [redacted] purchased a reclining sofa on September 14, 2015, that was delivered on October 23, 2015. On October 24, 2015, the customer requested service for scratches on the footrest. Parts were ordered from the manufacturer, but when they arrived they did not match the sofa. Levin offered options to keep with a discount or exchange for another item as we were out of stock on the sofa purchased. The customer decided to wait for new stock. On December 23, Levin offered a discount for waiting on a replacement and the other issues. The customer accepted and is scheduled for an exchange on January 13, 2016. We apologize for the inconveniences that this has caused.Please do not hesitate to contact me at 800-707-0589, extension 276, or pr[redacted]@levinfurniture.com should you have any questions or concerns.Sincerely,Paula R[redacted]Paula R[redacted]Director of Customer Service
Initial Business Response /* (1000, 8, 2016/07/10) */
Contact Name and Title: Paula R[redacted]
Contact Phone: [redacted]
Contact Email:[redacted]
Please find the attached as a response to the complaint filed by Luroy F[redacted]
Sincerely,
Paula R[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. However if the fabric of my couch is damaged in anyway or I have to get another repair done within the 6 extra months of the warranty that they are offering I will expect that the couch will be replaced immediately without further hassle to me.
Regards,
[redacted]
Levin Furniture PHONE 724 872-2050 FAX 724 872-2063 301 Fitz Henry Road, Smithton, Pennsylvania 15479 August 5, 2017 Re: Revdex.com, claim #12263761 Sandra Potts Fantis Dear Ms. Suire, Please accept this letter as a response to the complaint filed by Sandra Potts (order name Sandra Fantis). The customer purchased two tables, a stock sectional piece (right side portion) and two special order sectional pieces on May 2, 2017, (armless chair and left side loveseat to complete the sectional grouping). The customer requested the stock items be delivered on May 25, 2017 and wait for the other special order items to be delivered once the factory produced and had ready for delivery. The customer was scheduled for delivery of the two special order items for July 6, 2017. Upon delivery the customer advised it was not what she ordered and did not accept delivery. Special order items are non-cancellable as listed on the order copy. Levin reviewed the order with the customer on July 12, 2017, advising again of the special order terms. Levin left a message on August 1, and again on August 5, to discuss the customer’s account, but has been unable to reach the customer. Levin has cancelled the order for the refused two pieces and has a return for the right side section to be scheduled for pickup by a Levin delivery team. Once the customer responds, Levin can schedule a date for the return of the right side section. There will be no penalties or fees for the three piece sectional return/cancellation. Please do not hesitate to contact me at 800-707-0589, extension 276, or [email protected] should you have any questions or concerns. Sincerely, Paula Rojtas Paula Rojtas Director of Customer Service
November
8, 2016
Re: Revdex.com, claim # [redacted]
Dear Ms. [redacted],
Please accept this letter as a response
to the complaint filed by [redacted]. The customer purchased
a sofa on October 18, 2015 that was
delivered November 27, 2015. On July 1, 2016, the customer...
requested
service for seams and fabric wear. A technician inspected the sofa
on July 14, 2016. Seat covers and foam cores could be ordered and
the arm could be steamed. The customer advised the technician that
she did not want repairs completed. On July 16, customer service
contacted the customer regarding the service appointment and advising
that the factory’s warranty offers repairs of any manufacturer’s
defects for one year from date of delivery.
The parts arrived and Levin contacted
the customer on August 9, leaving a message to schedule a service
appointment. The customer responded that she did not want service on
her sofa. On August 12, Levin service contacted the customer leaving
a message to explain the warranty coverage and we could schedule an
appointment for the technician to come to her home. Levin attempted
to reach the customer again on August 15 and August 16. The customer
called back on August 16 and advised that she did not want Levin to
call again. Levin closed the service request on November 1, 2016 as
there was no further response from the customer.
Levin can reopen the service request to
replace the cushions and steam the arm if the customer decides to
accept service repair according to the manufacturer’s warranty.
Please do not hesitate to contact me at
800-707-0589, extension 276, or pr[redacted]@levinfurniture.com
should you have any questions or concerns.
Sincerely,
Paula
R[redacted]
Paula R[redacted]Director of Customer Service
Please accept this letter as a response to the claim filed by [redacted]. Ms. [redacted] purchased a queen bedding set on May 22, 2015 that was scheduled for delivery on May 30, 2015. Due to an error on the delivery route, the wrong mattress was delivered. We apologize for the issues...
during that delivery that caused the delay of completing the customer’s order. The correct delivery was completed on June 3, 2015.Levin has processed the reimbursement of $162.00 requested amount. We appreciate the opportunity to resolve issues surrounding this purchase.Please do not hesitate to contact me at 800-707-0589, extension [redacted], or [redacted] should you have any questions or concerns.Sincerely,[redacted]Director of Customer Service
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted]0, and find that although their simplified version of events leading up to the complaint, and the fact that the purchase was made based on the salesman's assurance the pieces of the bed would fit together, and despite the fact that an investigator from the [redacted]s department had to become involved in order to receive any response from Levin, the resolution of modifying the structure thereby voiding the warranty is adequate. I am pleased that I will not have to deal with Levin Furniture in the future.
Regards,
S[redacted]
July 17, 2015Re: Case ID # [redacted]Dear Ms. [redacted],Please accept this letter as a response to the claim filed by [redacted]. Ms. [redacted] purchased a queen bedding set on June 14, 2015 that was scheduled for delivery on June 26, 2015. We apologize for the issues during that...
delivery that caused the adjustable base not to fit into the home which also caused damage to the customer’s walls. Levin’s regional manager was able to assist the customer with another style of adjustable base that fit as well at an acceptable price. A different adjustable base was delivered on July 1. Levin also apologizes for the manner in which the complaint was handled by the staff.We appreciate the opportunity to resolve the product issues. The home damage claim is in process and the customer will be reimbursed for the repairs.Please do not hesitate to contact me at 800-707-0589, extension [redacted], should you have any questions or concerns.Sincerely,[redacted]Director of Customer Service
March 14, 2016Re: Case ID # [redacted]Dear Ms. [redacted],Please accept this letter as an updated response to the claim filed by [redacted]. There was an error on the pricing of the order that was caught immediately and the customer was notified. Levin apologizes for the error. Levin would like to offer the customer a discount on a new purchase if they would like to discuss with the store manager. We apologize for the inconvenience that this has caused.The customer stated that they did not receive all of their refund. The refund checks were mailed to the address that we have on file for the customer (14192 Bridel Trail, 44136) but it does not match the address the customer has listed in the Revdex.com complaint (7831 Hickory Hilliddle, 44130) which appears to have a possible misspelling of the street.If it is the checks that the customer is referring to as not received, Levin will re-issue new refund checks to a confirmed address from the customer.The customer paid a total of $4,841.58 using two payment methods. The refunds were processed as listed in the below summary.Check refunds mailed to the customer’s address refunding the initial payment totaling $2,600. These would have been mailed USPS from the corporate office in Pennsylvania to the customer’s home address.$533.96 mailed 2/29/2016$2,066.04 mailed 2/24/2016$2,600.00Visa refunds processed from the original payment totaling $2,241.58. Bankcard refunds were processed by Levin on the below dates, however the indivudial banking institution controls the time frame for the refund to appear on the customer’s account. These refunds typically appear within 3-4 business days.$172.77 processed 2/24/2016$2,068.81 processed 2/27/2016$2,241.58Please do not hesitate to contact me at 800-707-0589, extension 276, or pr[redacted]@levinfurniture.com should you have any questions or concerns.Sincerely,Paula R[redacted]Director of Customer Service
March 11, 2018Re: Complaint [redacted] Toni B[redacted]Dear Ms. S[redacted],Please accept this letter as a response to the claim filed by Toni B[redacted].The customer purchased a Franklin sofa, loveseat and wedge living room set on December 26, 2012 that was delivered on January 4, 2013. The factory covers the...
mechanism and metal mechanism for a limited lifetime against manufacturer’s defects. Labor is covered for one year from date of delivery.Levin offers suggestions to customers who have am expired labor warranty. Levin will cover the cost of an inspection of the item as a one-time courtesy. The customer will be quoted a price for labor needed to repair the frame. The labor cost would be the responsibility of the customer. Prior to any work being completed, the wood materials needed for the frame must be presented to the manufacture for their approval to restore the frame.Levin’s would need to know if the customer would like to proceed with a one-time courtesy inspection to identify any defects in the frame.Please do not hesitate to contact me at [redacted] should you have any questions or concerns. Sincerely,Paula R[redacted]Director of Customer Service
Dear Ms. [redacted], Please find the attached as a reponse to the complaint filed by [redacted]. Feel free to contact me should you have any questions or concerns. Sincerely,Paula R[redacted]
Dear Ms. [redacted], Please find the attached as a response to the complaint filed by [redacted]. Feel free to contact me should you have any questions or concerns. Sincerely,Paula R[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
May 21, 2016
Re: Case ID # [redacted]
Dear Ms. [redacted],
Please accept this letter as a response to complaint filed by [redacted]. The customer purchased a set of bedding on June 13, 2015 that was picked up on June 17, 2015.
There was an error in the...
warranty coverage that was quoted to the customer upon their inquiry. Levin has inspected the mattress and found it to be defective according to the manufacturer’s warranty.
We advised the customer that she can return the mattress and use the amount of the mattress purchase price to select a different mattress.
Please do not hesitate to contact me at 800-707-0589, extension 276, or pr[redacted]@levinfurniture.com should you have any questions or concerns.
Sincerely,
Paula R[redacted]
Director of Customer Service
June 23,
2016
Re: Revdex.com, claim #[redacted]
Dear Ms. [redacted],
Please accept this letter as a response
to the complaint filed by [redacted]. The customer purchased two
recliners on October 7, 2011 that were delivered on November 29,
2011. The customer also...
purchased the accidental protection plan
covered by Guardian Protection Products. The accidental program
provides coverage for accidental stains, rips, tears or burns from a
specific incident. I have spoken with Mrs. [redacted] and apologized
for the issues surrounding her recliner claim. Levin has offered a
discount to reduce the purchase price to resolve the claim and she
has accepted the offer.
Please do not hesitate to contact me at
800-707-0589, extension 276, or p[redacted]@levinfurniture.com
should you have any questions or concerns.
Sincerely,
Paula
[redacted]
Paula [redacted]
Director of Operations / Customer
Service
January 12, 2016Re: Revdex.com, claim #[redacted]Dear Ms. [redacted],Please accept this...
letter as a response to the complaint filed by [redacted]. Ms. [redacted] purchased a reclining sofa on September 14, 2015, that was delivered on October 23, 2015. On October 24, 2015, the customer requested service for scratches on the footrest. Parts were ordered from the manufacturer, but when they arrived they did not match the sofa. Levin offered options to keep with a discount or exchange for another item as we were out of stock on the sofa purchased. The customer decided to wait for new stock. On December 23, Levin offered a discount for waiting on a replacement and the other issues. The customer accepted and is scheduled for an exchange on January 13, 2016. We apologize for the inconveniences that this has caused.Please do not hesitate to contact me at 800-707-0589, extension 276, or pr[redacted]@levinfurniture.com should you have any questions or concerns.Sincerely,Paula R[redacted]Paula R[redacted]Director of Customer Service