Life Line Screening

Thank you for contacting Life Line Screening in regards to this complaintWe do apologize for any inconvenience this has cause and will have her name removed ASAP from our mail and call back listI have already contacted the various departments that handle these complaints Thanks and have a great day

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

[redacted] < [redacted] @llsa.com>8:PM to me Thank you for contacting Life Line Screening in regards to this complaint, I have contacted our Marketing department and have requested that this name be immediately removed from our mail, email & call back listWe sincerely apologize for the inconvenience this have caused and do understand that customer no longer wishes to be screened by us Thank you

[redacted] Attachments11:AM to me, *** Thank you for contacting Life Line Screening in regards to this complaintWe do apologize for any inconvenience this has cause and will have this name removed ASAP from our mail and call back listI am not sure what the results issue was years ago since it was not explained here, so I cannot resolved that issue right now for this customer without knowing the full details of why they were dissatisfiedThanks again for contacting us and this name will be removed ASAP

[redacted] < [redacted] @llsa.com>8:PMto me Thank you for contacting Life Line Screening in regards to this complaint, I have contacted our Marketing department and have requested that this names be immediately removed from our mail, email & call back listWe sincerely apologize for the inconvenience this have caused Thank you

Thank you for contacting Life Line Screening in regards to this complaintOn the day of this screening our team contacted the Home Office with a complaint on this situationThere was a misunderstanding on what the forms are intended forWe do have a form that is filled out for Marketing purposes which is ok for the customer to decline, which he did However the medical form that is used to complete and administer his tests , we do need his signature stating that he gives Life Line Screening's PERSONEL including our Reviewing physicians, permission to administer the tests and to review themIf this is not signed we cannot administer the screenings We sincerely apologize for the misunderstanding and we will refund his money Thanks again for contacting us

Please advise customer that yesterday we removed her officially from our mail and call back listIf he should receive anymore phone calls between today and going forward then she can reach out to you again, but yesterday we took care of it I am also apologizing for the Customer Service Representative that she spoke to because that should never be their approach to our customerWe will try to see if we can pull that call Thanks again and have a great day

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] I have received three more phone calls since my initial complaint Each time, I have told the caller to remove me from their list They continue to bully me and insist that I DO NOT HAVE PREVENTATIVE CARE THROUGH MY INSURANCE OR MY DOCTOR This is not ethical This is not right I do not accept that they have removed me from their list, as I am still receiving phone calls I do not have a relationship with this "provider" Yes, in I unknowingly had a screening through them However, I have not given them permission to contact me years later I also certainly do not need them outright lying to me and trying to scare me out of my money The caller always wants to know when I had my AAA screening or my C-reactive protein These tests are associated with diseases with HIGH mortality ratesand basically the caller is telling me that I am going to DIE if I DON'T GET TESTS THROUGH THEM BECAUSE THERE IS NO OTHER MEANS BY WHICH I CAN GET TESTED They keep telling me that these tests are ultrasounds and can't be provided by my doctor or local hospital They also have told me repeatedly that PREVENTATIVE CARE IS NOT COVERED BY MY INSURANCE Regards, [redacted]

[redacted] Attachments10:AM to me, *** Thank you for contacting Life Line Screening in regards to this complaintWe do apologize for any inconvenience this has cause and will have her name removed ASAP from our mail and call back listWe also apologize for the mis-communication in regards to preventative screening and her medical providerShe can indeed get those done at her physician’s officeThanks and have a great day

Thank you for contacting Life Line Screening in regards to this complaint we will process this refund immediately and double check with lab to see if we have lab results and if we do, we will in fact mail those out to customer right awayEither way a refund of $will be processed immediately Thanks for contacting us and we sincerely apologize

***, ***Attachments11:AM to me, *** Thank you for contacting Life Line Screening in regards to this complaintWe do apologize for any inconvenience this has cause and will have this name corrected and removed ASAP from our mail and call back list. This should not
have been a scared tactic call, but merely to remind out patients about the awareness of having preventative screening. We sincerely apologize that the incorrect mailing was also received, these are rescreening letters and no specific details about a patient’s results should have been included. We sincerely apologize, thanks for your time and have a great day

Thank you for contacting Life Line Screening in regards to this complaintWe do apologize for the customer's misunderstanding, there are some insurance companies that do cover preventative screening, however they will only cover it if the patient has a provisional clause in their policy stating
that this kind of screening is covered
Life Line Screening only provide screening exams that is not dependent on an authorization from a physician, it is solely up to the patient to sign up for our screeningsTherefore because of this we cannot provide any kind of coding to customersCPT codes are provided only if tests are ordered by their physician
Our Marketing Department is advise and will review the wording to see if there is anything they can revised to make sure this does not happen again
Thanks again for contacting us

Thanks again for contacting Life Line Screening, any customer has the right to refused to sign our Marketing formIt is not required to have our screenings doneWe do apologize for the mis-understandings between the customer and what our representatives was trying to explain
Thanks again and have a great day

Thank you for contacting Life Line Screening in regards to this complaintWe sincerely do apologize and we are immediately removing this name from our call and mail back list
Thank you and have a wonderful day

Thank you for contacting Life Line Screening in regards to this complaintWe do have a coupon for screenings at no cost for herWe apologize for the misunderstanding and will be contacting her today with that coupon number so she can reschedule her screenings at no cost
Thanks again

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Thank you for contacting Life Line Screening a full refund has been issued to both customers.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below. My response:The representative did not detail the phone call that took place:  The response was as evasive as their actions.  Below is the discussion we had on the phone:At the time of the Life Line Screening , I was asked if I wanted a "Wellnes Exam".  I said, "No.  My doctor provides a full exam twice a year."  After having the first screening, I was told to complete and sign this paperwork, and answer questions.  At no time was it pointed out that the discussion was the  "Wellness Exam" being provided by a  second company called Life Line Community Health.  I found out two months later when I received a Statement from Medicare that they were sent a bill for a "Wellness Exam" for a price of $259, for which they paid $148.  The representative also stated that it was written in the fine print of the paper I signed.  My verbal refusal of the wellness exam should not have been negated by a paper that was required for me to sign at the end of my screening test.The representative is willing and able to provide a signed document that I was duped into signing.This same representative said that she is provided all complaints and has no knowledge of the 141 complaints listed with your Revdex.com. I doubt the veracity of this representative.She also stated that the Wellness exam provided by Life Line Community Health was included in the letter from Line Screening.  What she did not know is I have retained this letter and Life Line Community Health Wellness Exam is never mentioned in the letter.That was the extent of the phone call, obviously NOT reported to the Revdex.com in their canned response.Once again the only response that would make me happy is the separation of the Life Line Screening from the Lifeline Community Health for a Wellness exam.  This separation should be complete.  Neither should be in the same physical location at the same time.  I realize that would significantly hurt the financial income of Life Line Companies, since they rely on the ignorance of the seniors and the direct access they are given to Medicare with the "Signed" papers.  Continued use of the current process without full, complete and transparent disclosure to the clients is a scam and should be turned over to the [redacted] for review.  
Regards,
[redacted]

Thank you for contacting Life Line Screening in regards to this complaint we will have this complaint resolved immediately
 
Thank you

Thank you for contacting Life Line Screening in regards to this complaint we apologize for the inconvenience and will have this customer's name, phone number and email addresses removed from our database
Thank you