Life Line Screening

Mr. [redacted] participated in a Life Line Screening event on July 10, 2015 at [redacted] in [redacted], TX. He had purchased a preventative screening package that that he paid for out-of-pocket because the tests are non-covered by most insurance companies. On the same day, Mr....

[redacted] was informed of a new benefit for Medicare and Medicare Advantage beneficiaries in the form of an Annual Wellness Visit. He authorized the Annual Wellness Visit by signing a Patient Agreement and Consent Form. Mr. [redacted] indicated on this form that he had Humana and right next to where it says Humana it indicates "Applicable copays, coinsurance and/or deductibles" apply. We billed Humana for Mr. [redacted]'s Annual Wellness Visit and they applied the charge toward his outstanding out-of-network deductible. Mr. [redacted] was sent a bill for $140.00 in accordance with his Humana Explanation of Benefits. We are not sure why Mr. [redacted] had problems contacting us. Our phone number does appear on our statements. Life Line does not make collection calls at this time. We send statements but are not staffed to make collection calls. We also do not refer to outside collection agencies. We do not have record of anyone making such a call and threats of ruining credit are not part of our process and would not be tolerated. Unfortunately, without more information we are unable to verify this claim. Life Line Community Healthcare did bill Mr. [redacted] appropriately. Due to his claim of poor customer service, we are adjusting his balance to zero. We cannot routinely adjust patient balances because it is a violation of federal collection laws but we can make a courtesy adjustment in this case. Life Line screening and life Line Community healthcare would be more than happy to provide copies of all documentation related to the services the Mr. [redacted] received upon receipt of a signed release in accordance with federal privacy laws. We regret this negative experience with our company and will continue to provide outstanding preventative health services to our participants. Sincerely, [redacted] Billing Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in...

reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I have not spoken with anyone and have not received a refund.
Regards,
[redacted]

From: C[redacted], Karen <Karen.C[redacted]@llsa.com>Date: Mon, May 23, 2016 at 4:17 PMSubject: Complaint ID # [redacted]To: "[email protected]" <[email protected]>
Dear Revdex.com:
 
We are in receipt of complaint #[redacted] and are working to resolve the...

problem. Please note that without a signed release of records from the patient, we are unable to provide details due to federal privacy laws. We have already called the patient and left a message. We are following up with a letter. Should the Revdex.com required more specific information, we will be happy to comply upon receipt of a signed release of protected health information.
 
Thank you,
 
 
Karen C[redacted]
(800) 897-9177
Fax: (866) 783-2887

Thank you for contacting Life Line Screening in regards to this complaint. We have reviewed the complaint and find no grounds for a refund, the carotid test on her father was performed properly and there were no faulty equipment and we stand by our findings. We have tried to contact this...

participant and have received no reply. Please advise customer if there is a discrepancy to please have her doctor's report faxed over to Life Line Screening for comparison, fax# 866-658-5546.
Life Line Community Healthcare (LLCH) is a subsidiary of Life Line Screening of America (LLSA). Life Line Community Healthcare is a [redacted] provider. Life Line Screening of America is not a [redacted] provider but rather is a direct-to-consumer business. The patient in question, paid $293.00 to LLSA for screening services performed on January 7, 2016. 
At the same event, he was informed of his eligibility for the [redacted] benefit of an Annual Wellness Visit and was told that he could have an AWV done same day. Customer consented to have the AWV and his signature is on the attached Authorization and Consent for Treatment Form. The AWV was performed by Life Line Community Healthcare Nurse Practitioner, Edith Reichert.
 
The Annual Wellness Visit that customer received meets all [redacted] guidelines. [redacted] was billed for the service at $259.00, paid $144.89 or 100% of the allowed charges. This left the patient with a zero balance.
 Life Line Screening of America (LLSA) and Life Line Community Healthcare (LLCH) take pride in our contribution to preventative care. We have provided two separate services. The first service being a health care screening that was paid by the patient. The second being an AWV that was covered by [redacted]. It would indeed have been fraudulent if we had charged both the patient and [redacted] for the same service but that is absolutely not the case

Thank you for contacting Life Line Screening we sincerely apologize and will remove this customer from our mail and call back list immediately
Thanks

[redacted] <[redacted]@llsa.com>8:09 PMto me Thank you for contacting Life Line Screening in regards to this complaint, I have contacted our Marketing department and have requested that this names be immediately removed from our mail, email & call back list. We...

sincerely apologize for the inconvenience this have caused Thank you

Thank you for contacting Life Line Screening we sincerely apologize and will have this customer removed immediately from all solicitations.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Thank you for contacting Life Line Screening in regards to this complaint. We do apologize for any inconvenience this has cause and will have her name removed ASAP from our mail and call back list. I have already contacted the various departments that handle these...

complaints.
 
 
 
Thanks and have a great day

Thank you for contacting Life Line Screening in regards to this complaint , we will stop all solicitations immediately to this customer. We apologize for the inconvenience
Have a great day

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I have spoken to 6 different people at Life Line...

Screening and gave details.  They are A[redacted], C.J.C[redacted],Y[redacted], T[redacted], Michael A** and M[redacted].  I’m sure they have the records of my specific complaints.  I reached everyone except M[redacted] at 1-800-897-9177.  I reached M[redacted] last and she is at 1-800-635-0475.  What upset me the most was the letter they sent my doctor saying that “I am possibly memory impaired”, which was based on two questions.  The questions were suppose to be given to me in writing so that I could read the words, “Increasing difficulty”.  Instead they were asked verbally and “increasing difficulty” was never mentioned.  The questions were, “Forgetting recent events or conversations” and “Retelling a story or joke to the same person because I forgot that I had already told them”.  The questions are too vague.  The questions are misleading because there are big events like weddings and there are small events, like prayer meetings that I attend regularly.  I am a people person and talk to people all the time, even people I don’t know in the grocery store, church and the athletic club.  I have been guilty of doing both of these all my life because I’m always going somewhere and always talking to people. 
The other thing I had a problem with is that when I asked them to send a letter to my doctor explaining what the diagnoses is based on, they sent him an additional 15 pages and those two questions were not on the same page as the letter to the doctor.  When I asked why they couldn’t be on the same page, they told me, “they didn’t have a letter like that”.  On my 6th call, M[redacted] said she would do that, but I had already decided that I needed to contact you. I have not gotten a copy of M[redacted]’s letter.   My other complaints are, calling me “at risk” with a blood pressure reading of 124/78 and “at risk” in physical activity when I live on 3 floors, do all my own housecleaning, take care of a huge yard and exercise one and a half hours three times a week.  I believe the written question was do you exercise 30 minutes each day and I put down, “No”.  The question should be, “ how much do you exercise in a week”.  The questions are  “very misleading”.
[redacted]

I...

just received the gift certificate, post marked March 27, 2015.  However, I'm not sure what is the problem with the postal address, because, the address on the envelope is addressed "Care of 1341", but, I am not aware of who or what is "1341", and, I haven't given permission to have my mail directed to anyone other than myself.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me, assuming that they follow through with their promise. 
Regards,
[redacted]

Thank you for contacting Life Line Screening in regards to this complaint, we are able to review her results but will also need her aunts name to review her results too.
Life Line Screening is a screening company and we do not screen for heart disease and the ECG we performed would not...

detect signs of myocardial infarction or coronary artery disease (which appears to have been the issue with her aunt if she underwent a coronary bypass almost 2 months later)
As far as her Blood Pressure was concerned, it was only evaluated at the PAD station and according to the AHA is high for her age. At this time there is no reason for a refund as there is no indication Life Line Screening did anything incorrectly
Thank you once again for contacting us

Thnak you for contacting Life Line Screening we do apologize that he has not received his results yet but it usually can take up to 21 days to receive results. His results were mailed on 3/17/2016 so he should receive them any day now. We will also mail another copy today to ensure that he receives...

them.
Thanks again

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and...

find that this resolution is satisfactory to me.  However, if I continue to receive more unsolicited advertisemens from this business, I will submit another complaint.
Regards,
[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  Regards, [redacted]

Thank you for contacting Life Line Screening this customer has been refunded and we sincerely apologize for the delay

Thank you for contacting Life Line in regards to this complaint. We sincerely apologize to this customer and will have this name address be removed from our system ASAPThanks again