Life Line Screening

Please advise customer that yesterday we removed her officially from our mail and call back list. If he should receive anymore phone calls between today and going forward then she can reach out to you again, but yesterday we took care of it.
 
I am also apologizing for the Customer Service Representative that she spoke to because that should never be their approach to our customer. We will try to see if we can pull that call
 
Thanks again and have a great day

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
I have received three more phone calls since my initial complaint.  Each time, I have told the caller to remove me from their list.  They continue to bully me and insist that I DO NOT HAVE PREVENTATIVE CARE THROUGH MY INSURANCE OR MY DOCTOR.  This is not ethical.  This is not right.  I do not accept that they have removed me from their list, as I am still receiving phone calls.  I do not have a relationship with this "provider".  Yes, in 2007 I unknowingly had a screening through them.  However, I have not given them permission to contact me 8 years later.  I also certainly do not need them outright lying to me and trying to scare me out of my money.  The caller always wants to know when I had my AAA screening or my C-reactive protein....  These tests are associated with diseases with HIGH mortality rates... and basically the caller is telling me that I am going to DIE if I DON'T GET TESTS THROUGH THEM BECAUSE THERE IS NO OTHER MEANS BY WHICH I CAN GET TESTED.  They keep telling me that these tests are ultrasounds and can't be provided by my doctor or local hospital.  They also have told me repeatedly that PREVENTATIVE CARE IS NOT COVERED BY MY INSURANCE.
Regards,
[redacted]

Thank you for contacting Life Line Screening in regards to this complaint. Please be advised that we will be following up with the complainant directly by way of our HIPAA Breach Investigation and Reporting Procedure, Life Line Screening takes breaches of protected information very seriously, and...

we will fully investigate this and provide a confidential response directly to this customer, and if required, complete all required reporting to Health and Human Services.   Thanks again for contacting us in regards to this complaint.

Dear [redacted]:
 
We apologize for the confusion with your scantron form and risk factor documentation. It appears that the scantron did not scan properly, most likely because of stray marks on the form, and it was not properly verified. We can understand that receiving a letter from us indicating that you had risk factors that were false would be very upsetting for you. We have removed you from our mail list and you should not receive any mailings in the future. 
 
Again, we apologize, and thank you for letting us know of the problem.

Revdex.com:
I question why a company would call people...

and not use there Name on Caller ID. Also why would they not leave a message. They would call several times a day and on Caller ID it comes up as UNKNOWN. And they NEVER leave a message. This is the way scams operate not valid companies.
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

[redacted]Attachments11:32 AM to me, [redacted] Thank you for contacting Life Line Screening in regards to this complaint. We do apologize for any inconvenience this has cause and will have this name removed ASAP from our mail and call back list. I am not sure what the results...

issue was years ago since it was not explained here, so I cannot resolved that issue right now for this customer without knowing the full details of why they were dissatisfied. Thanks again for contacting us and this name will be removed ASAP

Thank you for contacting Life Line Screening we have spoken to this customer and the issue is resolved
 
Thanks again

Thank you for contacting Life Line Screening, we are sorry if there were concerns created by the Results Pack from your screenings.  Please be assured, we only share Life Line Screening results with you, and no one else.  Our notations of risk factors comes from the health history...

questionnaire and screening results from your last screening. We will also remove this customer from all future contacts from Life Line Screening
 
Thanks and have a wonderful day

Thank you for contacting Life Line Screening in regards to this complaint. We are a reputable company and surely not a scam, as we do business in almost every state in America and also registered with the Revdex.com. We sincerely apologize about the wait time and the inconvenience and will refund this...

participant money.
Thanks again for your time

Thank you for contacting Life Line Screening in regards to this complaint. We will immediately removed this participant from our call back list
 
Thanks again and we sincerely apologize

[redacted] <[redacted]@llsa.com>7:56 PMto me Thank you for contacting Life Line Screening in regards to this complaint, we have reviewed these records and we at Life Line Screening do apologize for the transcription error on the weight that was recorded. Our screenings...

are reviewed by a certified physician at all times so we do stand by our results and do not see a reason for a refund for the screening exams. We will however process a refund for the transcription error and we can also offer a rescreen to the patients at no cost to them. Thanks again for contacting us.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The representative was told by [redacted] that the form states he did not have to sign YET the representative refused to acknowledge what he was saying and was forcing him and others to sign the marketing form.  Something needs to be done to better train representatives so that consumers do not feel like they are being bullied into signing forms or signing up for services.[redacted] wants something stating that representatives will be better trained and the public will not be bullied.
Regards,
[redacted]

Good Afternoon,
We have sent Ms. [redacted], the documents that she has requested, specifically a signed Patient Agreement and Consent for Treatment form as well as the medical records documenting the services that were provided.
Without more information regarding John, the person that...

she spoke with, we are unable to research that part of the complaint. We have many employees named John working here.
We hope that by mailing these documents, we will resolve this complaint. If further information is needed, a signed release of records would be required in accordance with federal privacy laws.
Thank you,
Karen C[redacted]
(800) 897-9177
Fax: (866) 783-2887

Revdex.com:
I have reviewed the response made by the business...

in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
While I appreciate the company removing my name from their call list, I do not want to receive any further mailings from them. I would also like to know how they got my name, phone number, and mailing address and I want that information expunged from their records.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below. I want a refund for the tests. Obviously none of your results are dependable, and we should not have trusted your company. I had a feeling you were gonna come back and say the test was misread the first time. When people sign up for these tests, it is to find, issues, or alleviate worries. I have no faith in any of the tests you performed the first time, or this time. So now we have to get them done all over with qualified physicians. Please refund all of the money I spent on both occasions.
I was told on the phone by a rep at Lifeline that they shouldn't refund all of my money because only one test was messed up. How do they know that? If one was this mixed up, we have no confidence in the other results either.
Regards,
[redacted]

Thanks for contacting us in regards to this complaint I show the appointment was scheduled for TODAY.
 
The customer did call in, and scheduled for all 5 ultrasounds for the price of $139 which is exactly what would have been advertised to him. If there was an additional charge that means the...

customer would have agreed to add to blood test directly at the location and would have been told the price, and given a receipt right away which does explain the test that was taken and the amount paid.
 
At this time we do not see where any mistakes were made on our end. We scheduled the customer for exactly what was advertised at the advertised price and if they chose to add blood tests at the location that would be up to them
 
Thanks again

Thank you for contacting Life Line Screening in regards to this complaint we will process this refund immediately and double check with lab to see if we have lab results and if we do, we will in fact mail those out to customer right away. Either way a refund of $55 will be processed...

immediately.
 
Thanks for contacting us and we sincerely apologize

Thank you for contacting Life Line Screening once again, I did contact our Marketing department again and ask that this be resolved right away. Please accept our apologies and if you have any further complaints please do not hesitate to contact us again
Thanks