Life Line Screening

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I thought their response was fine, but they still have to contact me.  I haven't received a phone call, and my answer machine isn't turned on.  I will await the letter and we'll go forward from there.  Thank you.
Regards,
[redacted]

C[redacted], Karen <Karen.C[redacted]@llsa.com>Sep 9 (3 days ago)to yourRevdex.com Dear Revdex.com: We have spoken with Ms. [redacted] today regarding her complaint. We were able to resolve her complaint over the telephone. We are unable to provide any further details regarding this...

resolution due to federal privacy laws. We appreciate the Revdex.com bringing this concern to our attention. Thank you,  Karen C[redacted](800) 897-9177Fax: (866) 783-2887

Thank you for contacting us in regards to this complaint. We will immediately remove customer from all contact list
Thank you

Thanks again for contacting us someone did original speak with this customer, we tried again since this last rejection and have been unable to reach them a message was left that we called. The results were sent Fed Ex to this customer tracking number [redacted]. If she have not received the refund yet it should be arriving shortlyThanks again for contacting us

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

[redacted] <[redacted]@llsa.com>8:14 PM to me Thank you for contacting Life Line Screening in regards to this complaint, I have contacted our Marketing department and have requested that this name be immediately removed from our mail, email & call back...

list. We sincerely apologize for the inconvenience this have caused and do understand that customer no longer wishes to be screened by us Thank you

Dear Mr. [redacted]: We have been notified by the Revdex.com that there has been some confusion regarding your charges for services rendered on August 18, 2015 by Life Line. As you stated in your complaint, you were charged a total of $204.00 for screening services which included...

Carotid and Peripheral Arterial Disease screening, Atrial Fibrillation screening, as well as kidney and liver function tests. In addition, an Annual Wellness Visit was completed same day with a Life Line Community Healthcare Nurse Practitioner. Attached is the copy of the Patient Agreement and Consent for Treatment form that you signed granting permission to complete the Annual Wellness Visit, as well as to bill Medicare for that service. A copy of the medical records from that Annual Wellness Visit are also attached. Life Line has not double billed for your services. These are separate services. One of those services, the Annual Wellness Visit is covered by Medicare. The other services were not billable to Medicare which is why you were charged. If you have any further questions regarding this, please contact me at the number below. Sincerely, [redacted] Billing Manager (800) 897-9177 ext. [redacted]

[redacted]Attachments10:52 AM to me, [redacted] Thank you for contacting Life Line Screening in regards to this complaint. We do apologize for any inconvenience this has cause and will have her name removed ASAP from our mail and call back list. We also apologize for the...

mis-communication in regards to preventative screening and her medical provider. She can indeed get those done at her physician’s office. Thanks and have a great day

Thank you for contacting Life Line Screening in regards to this complaint. On the day of this screening our team contacted the Home Office with a complaint on this situation. There was a misunderstanding on what the forms are intended for. We do have a form that is filled out for Marketing purposes...

which is ok for the customer to decline, which he did.
However the medical form that is used to complete and administer his tests , we do need his signature stating that he gives Life Line Screening's PERSONEL including our Reviewing physicians, permission to administer the tests and to review them. If this is not signed we cannot administer the screenings.
We sincerely apologize for the misunderstanding and we will refund his money
Thanks again for contacting us.

Dear Revdex.com:
We are in receipt of the complaint from [redacted].
We have suppressed the incorrect name in our systems and have contacted our list supplier to try to determine how this happened.
I have also personally left a voicemail for [redacted] apologizing for this...

incident and providing my name and number if she would like to call me back.
Thank you very much,
[redacted]
Global Communications Director
Life Line Screening

We are very sorry to hear of Ms [redacted] dissatisfaction with our services. We will certainly refund her money. We would like to explain that our technology is the at the highest level.  Our ultrasound machines were originally developed for use by the military on the battlefield. We invest in...

latest ultrasound equipment as it gets better, lighter, and more useable in a mobile environment.  We would encourage Ms [redacted] to please open her results letter so she can review them and share them with her primary care doctor.  Our services are supplemental to primary care and are designed for those age 50 and over.  As our customer base is 50 and older it is entirely possible that the other customers were older. Many people in their '60s, '70s and even '80s take advantage of the screenings for the information and peace of mind they bring.
Thanks again and have a wonderful day

Thank you for contacting Life Line Screening in regards to this complaint. Please provide a little more explanation of what the issue is, this customer called in to our customer service department on 2/6/2016 and was issued a full refund.
 
Thank you

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For...

your reference, details of the offer I reviewed appear below. i have not yet heard from Life Line resolving this issue, nor have I received the results of the tests performed. 
Regards,
[redacted]

Thanks again for contacting us this customer will no longer receive any billing from us
Thanks again

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Thank you for contacting Life Line Screening in regards to this complaint. We apologize for the inconvenience that this has caused, and we will removed his name, phone number and address from our system immediately.
Thanks again and have a wonderful day

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards, I receive an annual wellness visit free of charge thru Medicare = so I would NOT authorize another one. I appreciate Life Lines' understanding and adjustment.
[redacted]

Thank you for contacting Life Line Screening in regards to this complaint. We have reviewed the results and the 2016 exam has been updated (the plaque was not included in
the report, but was documented on the images) and a corrected letter was sent to the customer.We are also trying to reach out...

to this customer to explain
Thanks again for contacting us and we truly apologize for the oversight