LifeShield

advertising, my questions about same were ducked by a Latin female with a great amount of hostility These calls are recorded I called to get a different person with my questions This gentleman knew I had just called, he confirmed calls are recorded As I told him about the question and hostility he transferred me to a supervisor After minutes on hold the "supervisor", also with a Latin accent, rudely denied any calls are recorded Obviously these people are a low cost call center owned by AT&T, notorious for low-paid salespeople The issue was their website claiming I could watch live video in my home using a package with NO CAMERAS ! After the website claim followed by a dishonest supervisor I wouldn't use their product and especially their monitoring service even if they GAVE it to me !

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sadly it took months and a complaint to the Revdex.com to get a response After several calls and promises that someone with some knowledge would call me back, and nobody ever doing so until I filed a complaint - that is a very poor way of doing business, as soon as we hit month with this contract ( or sooner) I will be goneI will not do business with anyone that has such a poor business ethicI run a business and if any one of my employee;s were to treat a customer like your company has treated me, I would fire them in a second.Matt did finally call me and he sent out a repeater and surprisingly the system seems to be working nowEven after moving the base within feet of the back door and that sensor still not working, now we add a repeater and it worksmakes no sense, but it is working now.Again at month you will loose a customer - that I promise you [redacted] ***

Hello, The only issue Ms [redacted] is currently having appears to be her cameras, which both have been disconnected since DecemberShe has not contacted technical support to troubleshoot the cameras and the last conversation she had with the technical issues was 12/She also spoke to a customer representative in on 02/about the month credit and $reduction off of her bill but she had to go and we haven't received a call back from Ms [redacted] to get her issues resolved.Even though Ms [redacted] currently does not have valid reasons to cancel her service, we would like to offer her a resolution to keep our customer satisfiedMs [redacted] 's current early termination fee is $and she has a past due balance of $Once we collect the past due balance of $192.57, Ms [redacted] can be let out of the agreement by paying 50% of her current early termination fee, which will be $Once she accepts our offer, Ms [redacted] should LifeShield to proceed with the cancellation of her serviceThank you

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because:First I would like to address the response you received from the business in regards to my complaint It is true that I spoke to their rep, Tricia regarding the need to stay in "moving" status for a couple more weeks because like I said before the son the tablet which controls the whole system had still not been programmed and I needed more time to figure it outWell that never happened even after the supervisor arranged for a call from their tech to help me do just that, because I never got the call After that I just had decided to replace or do away with the security system all together, not having anymore faith or regards for this company and their service, absolutely not to be worth the $monthly chargeThey say they restored my monitoring service on 9/1/16, and produced records supposedly validating that factWell they never informed me that I was in a monitoring statusWhat those logs show basically, is that I still had an internet connection linked to them , and I continued to get email alerts from them ONLY when that internet connection was interrupted temporarily & then restored again, for example weather interferencesIt was impossible for them to be truly monitoring me due to the fact that I never completed the installation on the tablet where you assign each sensor to a numberThe sensors had been installed by my brother on selected windows and doors but the tablet still maintained the assignment of sensors & numbers that applied to my prior residenceSo if I had had a breduring that period which they say they were monitoring my residence, they would not have been able to locate the correct point-of-entryIn addition, I never initiated using the alarm when I left or entered this residence , for the same reasonAs far as their statement that they are still affiliated with the merger of [redacted] /***, they may still have permission to use their logo on their website, but if you call and ask [redacted] about their association with Lifeshield , their answer is quite differentAlso [redacted] has their own separate & new Security System they are promoting with a different companyTherefore, their response does not sway my decision and determination to no longer pay them for their lack of service and securityTheir response did not address the results I requested from them, which I am still seeking as a resolution of this complaint [redacted] ***

A check request for this customer was submitted on 7/ LifeShield has also left a message for [redacted] requesting a good delivery address and phone number for *** LifeShield will [redacted] the check to the customer as soon as we receive it and confirm address for receipt

Hello, [redacted] contacted LifeShield several times stating that the permit process is turning into a hassle and he would like to cancel his service because of the level of effort to get a permit for the security systemUnfortunately, LifeShield has no control over municipalities' procedures about permitsWe understand [redacted] has been waiting for a while to obtain his permit, however, we would like our customer to be confident that this is not an unusual amount of time and effort to get a permit from his specific municipalityOn 06/03, the permit spreadsheet was sent to the municipality by LifeShield so the alarm permit application can be mailed to [redacted] and our customer representative left a voice mail regarding this informationOn 6/5, we contacted [redacted] Alarm Reduction Unit (FARU) to confirm that the spreadsheet was receivedWe were advised by FARU that the form was sent to the customer for completion on 6/One of our customer representatives attempted ro reach out to [redacted] regarding this information, however, a voice mail was left with information pertaining to the permit formThe representative advised as per [redacted] FARU the permit was en route to [redacted] as of 6/ [redacted] was explained that LifeShield only needs to have the permit number confirmedThe customer representative provided [redacted] with the direct line to contact himself back.Once [redacted] receives his permit number we strongly recommend him to contact LifeShield as soon as possible so he can be live monitoredWe understand the process can sometimes take longer than expected and apologize for the inconvenience this might have caused to our customer.Thank you very much

-This account was cancelled as of 9/29/by our partner and account owner [redacted] ***RegardsLifeShield Home Security

--------- Forwarded message ----------From: Revdex.com of Metro Washington DCDate: Mon, Aug 17, at 10:AMSubject: Fwd: ID [redacted] updateTo: [redacted] < [redacted] @myRevdex.com.org>---------- Forwarded message ----------From: Rachel K*** < [redacted] @ [redacted] .com>Date: Mon, Aug 17, at 10:AMSubject: ID [redacted] updateTo: "[email protected]" Revdex.com, Last Wednesday I had not heard back from Lifeshield as they had promised, so I called them againI have been pretty polite until this point but on this day they told me that they only way to get out of my contract would be to sign a new contract with their other company protection one, or to upgrade my equipment with lifeshield and to do that I would have to sign a new contractThey said if I didn’t do this I would have to pay the early termination fee for my old system even though it no longer worked I informed them that they could not do this and that the contract was void because the product they sold me and the product that we contracted for was obsoleteI told them a lawyer would tear apart their contract in seconds and hung up the phoneWednesday evening I had a voicemail from a gentleman who called himself the customer advocate and said he saw my Revdex.com complaint, and asked me to call himI explained what they had told me the day before and that it was business fraud and very unethicalI explained they were charging me monthly for a service they knew didn’t work and that was also fraudI also told him the contract was void because the contract we had was for obsolete equipment and that I would never sign another contract with them He asked me what I would like to rectify the situation at this pointI said I wished to cancel my contract and be credited for a few months for the service not workingHe said he would send a check for at least months of credit and cancel my contractThis made me happy, and it was the right thing to doI haven’t received a check yet, but I should soonHe stated it would come from Direct TV because they are now owned by themThank you for your service, without filing this complaint I would have received a $bill for early termination or have been charged $47/per month for another year It’s unfortunate I had to waste your time, but what a great service you provideThank you [redacted] , [redacted] Director of Human ResourcesOffice: ###-###-####Cell: ###-###-####

--------- Forwarded message ---------- sans-serif;">From: Revdex.com of Metro Washington DCDate: Tue, Jan 6, at 4:PMSubject: Fwd: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint # [redacted] .To: [redacted] < [redacted] @myRevdex.com.org>---------- Forwarded message ----------From: [redacted] < [redacted] >Date: Mon, Jan 5, at 12:PMSubject: Re: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint # [redacted] .To: [email protected] You for your response to Complaint ID [redacted] I forgot to put in my complaint that some of the dates in my complaint were approximate I know the date I bought the service and the most recent couple of telephone conversations The dates for the alarms and the failure to call dates are just guesses so that I could complete your on line form.Thanks

Hello, This customer's account is actually owned by a third party partner of LifeShield [redacted] called on 02/requesting cancellationShe was told that she needed to pay an early termination fee to be able to cancel her contract and she was emailed a copy of contract per her request LifeShield has revisited the welcome call the customer received on 12/01/The customer agreed to her 63-month contract's terms on the welcome callIn additon to the cancellation request call on 02/09, LifeShield have received calls in total from the customerOur call records show that none of these calls were made in regards to malfunctioning (or not working) of the system 12/08/- Customer needed assistance about bypassing a sensor 09/28/- Cancellation inquiry (no reason was given in regards to malfunctioning) 10/04/- Customer updated address information 11/06/- Customer updated email address + needed assistance about sensor settings 12/30/- Standard sensor was showing lost - customer was given assistance about deleting sensors associated with their old house 02/07/- Customer called in with a cancellation request - directed to the third party for assistance Unfortunately we are unable to cancel MsAmmer's contract whose terms she agreed to without any early termination feeHowever, if [redacted] is currently having any system issues, we are more than happy to assist our customer in any difficulty she might be experiencing Regards

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: it still does not work. I like the look of the new [redacted] and Website portals, which I assume is your reference to "firmware upgrade", but the alerts have not been fixed. Just today, my wife disarmed the system at 3:45pm. I have an test alert set to alert me if the system is NOT armed between 4:00pm and 5:00pm. It is now 5:06pm. I didn't get that alert.To top that off, I was going to attach screen shots either from the website or the [redacted] app to show you the same information I have already submitted, but in the new format. However your website reports "Error connecting to server" when I try to login, and selecting Alerts in the [redacted] app results in a crash. Regards, [redacted]

*** [redacted] LifeShield will not hold you to your year agreement We will terminate your agreement once the year commitment is fulfilled Your agreement start date was 10/23/ Your billing date is the first of every month You last payment to fulfill this agreement will be 10/1/ Your account is currently payments in arrears These are owed for 8/and 9/billing cycles You have paid for months to date As soon as the last months are paid, this account can be cancelled.RegardsLifeShield Security

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: the information provided is false If the business will go back through their "quality control calls," they will hear the operator tell me that my location was never monitored and she would have to activate Additionally, the alarm was set off more than just that one scenario, yet they seem to not have any information about that Lastly, I can submit call logs from both cell phone providers that shows there was no contact made and that I was, in fact, on the line with an operator of Life Shield and the reason there are alarms set at the exact same time, is when the lady activated the account to be monitored I had to wait until AM EST to reach an operator because the business was did not open until AM EST on the day in question., the alarm was going off for at least minutes prior to the time listedThey are trying to cover their tracks and lying which is terrible business Regards, [redacted] ***

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I would like to add that I am impressed by their resolution as they went above and beyond in this case and I appreciate that GREATLY! Thank you very much Regards, [redacted]

[redacted] We have reviewed your account and here are the findings.12/23/ - [redacted] called to activate the system.12/30/ - [redacted] called to check the status of her [redacted] *** She thought she was also receiving a second console LifeShield listened to sales call and she was not promised a second console The [redacted] is actually the second console.1/6/ - [redacted] called to dispute second console was not mentioned When customer was told the cost of the second console, she wanted to cancel In the interest of customer satisfaction, LifeShield provided a second console at no cost.2/21/ - [redacted] called and stated that she did not use the system and would like to cancelShe was provided with the early termination fee of $ She stated that she would call the Revdex.com.7/21/ - Customer called to reset the username and password.8/31/ - [redacted] called stating she had purchased an [redacted] system Wanted to know if her LifeShield account could be cancelled since [redacted] has purchased [redacted] She was advised that she is still in a contract with LifeShield until 11/ Early termination fee is $629.86.Customer is still in a contract We are willing to lower the early termination fee to $per remaining month for a total of $ This is a discount of over $500.We will have one of our specialists reach out to make this offer.RegardsLifeShield Security

One of our specialist will be reaching out today We will be cancelling the account with no early termination fee and issuing a full refund The specialist will confirm the cancellation and instruct [redacted] on how to return the equipment Regards LifeShield Security

Hello,Due to the issues [redacted] was experiencing, as of 07/01/2015, his account was canceled with no further charges due and he was refunded for the first month's paymentInstructions to send the equipment back has been sent to the customerWe apologizefor the inconvenience caused and hope that [redacted] is satisfied with the resolution

Hello, [redacted] is in a legally binding agreement which he signed on 10/3/On 10/02/2014, a copy of his agreement was initially emailed to the customer per his claim that he did not sign an agreement [redacted] called LifeShield with a cancellation request on 03/13/stating he no longer needs the serviceOur agent advised [redacted] the terms of his agreement and emailed a copy of his agreement for a second time.The link in the email our customers receive with instructions to sign their agreement clearly states the words "sign your agreement" and customers electronically sign their agreements by typing their nameCustomers cannot go live monitored with an unsigned agreementUnfortunately [redacted] is in a legally enforceable agreement and he does not have valid reasons to cancel his service with no early termination fee

During months of "service," our system was never functional more than two days in a row, our calls for assistance were fruitless, and nothing we did or were directed by Lifeshield to do had any positive effect It was purchased as a bundle with a satellite television service, though the television system service technician said he had never heard of Lifeshield(?) At no time did we receive return calls to our messages left for Lifeshield service; apparently their only staffed office being sales Sensors never worked or went off for no apparent reason if we actually managed to make the system activate Finally we accepted we had exhausted all methods to fix the problem and called Lifeshield to cancel Finally! Service! After two salespersons and a supervisor denied having any record our system had any problems whatsoever since it was installed or having any possible record of any calls we had ever made about said problems; with a cancellation payment of $having been extor...extracted from us, they shut the system completely off before the call was concluded Moments later, we received a return mail label so we may dismantle the system for them, pack it up for them, and ship it back to Lifeshield I would certainly encourage anyone to make up their own minds on the subject, but I cannot and will not recommend Lifeshield