LifeStone by Stefan

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 Complaint: [redacted]
I am rejecting this response because:  We received a refund check in the mail 5 days ago.
Regards,
[redacted]

Our Sr. partner will call you about this in the next 3 days and hopefully work out a firm date.

Estimated completion date was 4/13/2016. Complaint has been forwarded to senior management for a reason why and new final date.

I am reopening an earlier complaint I filed on this company. After filing the complaint on 10/22/2015, Mr. Greg S[redacted] contacted me and...

the foundation for the stone was laid the week of November 2, 2015. He promised delivery of the stone by Thanksgiving. It is now the beginning of January 2016 and there is no stone. The company has not responded to my calls with an answer as to when the stone will be delivered and set. Below is a restatement of the entire issue: My brother and I purchased a stone for my mother's grave on Sept. 22, 2014 at [redacted] in Lansdowne, PA. This company had been recommended by the sexton at my mother's church/cemetery. We were not aware until signing the contract that the company was actually called LifeStone by Stefan. We ordered a special granite stone that was to be mined in Vermont and wrote a check on that day for $3,8556.00. We were told the stone would be ready in the Spring. First, upon calling in March, we were told the granite quarrying was delayed due to winter weather in Vermont. This was acceptable. I then called every month after to check on the progress of our order. On May 18, 2015, I spoke to Gregg S[redacted] who said he was investing the status. On June 5th, I was told the stone was engraved in Vermont and they expected it to be delivered in July to Philadelphia. I was emailed at that time a photo of what appears to be the finished stone. In July, we were told the truck would deliver it in August. In September, I was assured a delivery date of the week of October 19th with the stone to be placed by Friday, October 23rd. I called several times that week and received no answer. The company had hired an answering service, so you could not speak directly to an employee of the company. In the meantime, I contacted the sexton at [redacted] Church in Southwest Phila. where my mother is buried. He checked his files and discovered the foundation of the stone had not even been done! It was supposed to have been done in May. At this time (10/20/2015) I filed a complaint with the Revdex.com. Within several days of filing the complaint I heard back from the company. Mr. Greg S[redacted], Jr. gave me his cell phone number and promised action. The foundation was laid around November 2nd. Mr Stefan personally assured me that the stone would be released from Vermont and placed around the Thanksgiving holiday. Again, his promise was broken. Again I have called the company numerous times. There has been no call back to me from the staff and no delivery of the stone.Finish the JobThe gravestone should be delivered and set in place at [redacted] Church cemetery in Southwest Philadelphia within two weeks, or I want my money returned.

Our shop is still endeavoring to match the raised lettering on the stone.   We should have a completion for consumer in the near future.

From: [redacted]<[redacted].net>Date: Wed, Aug 12, 2015 at 6:38 PMSubject: [redacted] file IDTo: "[email protected]" <[email protected]>I have my file ID number but I can t seem to log onto the complaint.  I have been contacted by another headstone engraver, [redacted]...

MEMORIALS.   When questioned, they said they do work for [redacted] Memorials yet when I checked my caller ID it comes up LIFESTONE.  A man by the name of Colleif W[redacted] called twice on my answering machine and left a ###-###-#### to return his call.  When I did a women answered for [redacted] Memorials saying no one by that name worked there.  (8-4-15)On 8-11-15,, my home number rang and I saw it was LIFESTONE calling, it was Colief W[redacted] calling on behalf of [redacted] Memorials.  I told him no one knew him and he was calling on behalf of a quote. From 2/6/15.  I informed him we paid that on 2/4/15 and services have not been performed. I requested a full refund.  Of course, I will not receive it.Just wanted to update my complaint.Sincerely,[redacted]Sent from my [redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Contract [redacted]Complaint is not signatory to this contract.  Her brother is.  We are reviewing this order and will contact her brother [redacted] who is our customer.

[To assist us in bringing this matter to a close, you must give us a reason why you...

are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:
I had a deadline in writing for Dec.25th 2015. That deadline was not met. Still waiting for the gravestone to be delivered as of Feb. 4th 2016. 
Regards,
[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively...

Resolved]
 Complaint: [redacted]
I am rejecting this because Lifestone has not contacted my
sister nor me.  In early March, Lifestone
replied to our Revdex.com complaint stating “We
have been in touch with our customer (sister of Revdex.com complaintant) who has
agreed to accept delivery to the cemetery by the end of March.  The stone is currently in completion phase of
carved artwork.  Our customer will
confirm this to complainant.”
Lifestone did not deliver the stone to the cemetery
by the end of March.  The company has not
been in touch with my sister since the beginning of March despite her attempt
to contact them.
On April 8, in response to this Revdex.com complaint, the message
from the business was stating “We will
be responding to our customer, not her sister.” 
It is now April 13 and Lifestone has not been in touch with my
sister.
Regards,
[redacted]

From: Patricia B[redacted]<[redacted]@lifestonebystefan.com>Date: Mon, Oct 26, 2015 at 3:30 PMSubject: Please mark this complaint resolved in your recordsTo: [email protected] ID: [redacted] Order [redacted]/File [redacted]Date Filed: 6/16/2015First Name: [redacted]Middle Name: *Last...

Name: [redacted] Berwyn Pennsylvania [redacted] Daytime Phone: ###-###-####Email: [redacted].net (email) Complaint Detail I've been waiting 13 months for a flat stone marker for my parents grave. After dozens of calls I now can't even get a reply call.I'm so annoyed by the excuses I'd like to cancel my order and receive a full refundDesired Settlement: RefundSet marker on 6/25/2015, per **

Contract [redacted]Have told our customer we hope to fulfill by med-Sept.

If consumer is asking for a refund, we ask that the the request be made in writing to our office:  8501 N. Lansdowne Ave., Upper Darby PA 19082.

-------- Forwarded message ----------From: Revdex.com of Metro Washington DC <[email protected]>Date: Thu, Nov 5, 2015 at 8:34 AMSubject: Fwd: Complaint [redacted] PLEASE REOPEN AS RESOLVED - Customer fully refundedTo: [redacted] <[redacted]@myRevdex.com.org>---------- Forwarded message...

----------From: [redacted] <[redacted]@lifestonebystefan.com>Date: Wed, Nov 4, 2015 at 11:50 AMSubject: Complaint [redacted] PLEASE REOPEN AS RESOLVED - Customer fully refundedTo: [email protected] #[redacted]Order [redacted]/File #[redacted]4/29/2015[redacted] Willingboro New Jersey [redacted] Daytime Phone: [redacted]Evening Phone: [redacted]Revdex.com complaint demands setting of bronze marker ([redacted] MP) by 5/20 or complete refund by 5/15.BUSINESS REPLY:Customer received full refund ($1,109) on 9/21/2014

By the contract consumer signed in the beginning of August we have 16-24 wks. to complete the work.  She cancelled the contract before the term was up.  Her request for refund is under review.

We will get this resolved by end of  December.

We have this scheduled for completion by Christmas, if is satisfactory to consumer.

We have sent customer a full refund check, and have also cleaned and refurbished the stone at no charge.  A letter of apology accompanied the refund check. A photo of the finished work may also have been included.

It is my understanding that the customer's stone was set at [redacted] Cem. on 1/22 and a photo of it was sent to her.  Please confirm, and mark this complaint resolved.Thank you.

Customer has requested a
refund and it has been issued. We had mailed it to [redacted]’s
residence. This type of work is weather contingent. There was a delay in the
engraving, due to the space available. The customer has been informed, in the
beginning, that there is no room for dates...

(attached is a copy of the
contract signed by customer, with the note). When the engraver went to do the
work, he discovered that there is no
more room to even add the name.