Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me as long as someone from the correct office takes care of the problem of not receiving the photos or a refund
Initial Business Response /* (1000, 8, 2015/12/21) */
I have been informed by our customer service representative that they have spoken with *** ** and *** has confirmed receipt of the corrected class portrait and is happy with the resolution to this matter
Ms***, Thank you very much for the additional information. Upon further research I was able to determine that *** *** *** *** job *** was produced through a different office than I am inUnfortunately my office does not have access to your Baseball photosI
have provided your information to the appropriate office, and you will be contacted by someone who is able to assist youSincerely, Kate R
I have been informed by our customer service representative that they attempted to contact Ms*** several times and have left voice mail messages but have not received any return calls from Ms***. I was also informed that the customer service representative spoke with a
representative from the territory that services *** *** High School and the territory representative stated that the $was the session fee/sit fee, which is the charge for having the picture taken and this charge is normally not refunded. The territory representative also stated that when a customer checks in for their picture taking, they are told about the fees involved. The territory representative stated that she has talked with Ms*** in the past and did try contacting her twice last week, but was unsuccessful in connecting with Ms*** but the representative did leave her call back information. As of this date, the territory representative has not heard back from Ms***
Initial Business Response /* (1000, 5, 2015/12/21) */
I have been informed by our customer service representative that numerous attempts have been made to connect with Ms*** and voice mail messages have been left informing Ms*** that additional information is needed in order to
research the status of her orderAs of today, the customer service representative has not heard back from Ms***A full refund is being processed and will be credited back to Ms***'s credit card
I have been informed by our customer service representative that she spoke with Ms*** yesterday and informed Ms*** that a new order was placed for a new 10xportrait and it will be sent to Ms*** directly. The customer service representative also told Ms*** that
another portrait sheet was also going to be ordered and sent due to the inconvenience caused
Initial Business Response /* (1000, 8, 2016/03/17) */
Upon reviewing the Revdex.com complaint that was filed against our company, we do understand the customer's concerns about the vehicleWe are truly sorry the customer is in this situation, and we recognize her disappointment with the product
The
customer initially had an ongoing oil consumption issue with the engineOn multiple occasions the customer had to come in for us to track the oil usage for the manufacturer's recordsOnce the documentation was retrieved we were able to repair the customer's vehicle under the powertrain warranty
Since then, the vehicle was driven another 2,miles and almost months passedUnfortunately the powertrain warranty has since expired and the customer now has an issue with the transmissionThe issue with the vehicle is now that the transmission would not go into reverse and had trouble getting it to drive to the dealershipThis is not related to the previous issue
We found metal contamination in the transmission fluid; this led us to price a complete transmission assemblyWe contacted the manufacturer and they were willing to help the customerAll in all, with help from us and the manufacturer the customers' portion was percent of the bill
The customer wanted the repair to be covered percent; unfortunately the manufacturer would not cover percent since it was out of warrantyWe tried all we could to make this customer completely satisfied, but she became verbally aggressive and at this time we feel it is best for her to find another option to fix the vehicle
Initial Consumer Rebuttal /* (3000, 10, 2016/03/18) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Initially I did want it repaired at 100% because I purchased the car from them and they are the only ones that have worked on the carIt is a with less than miles on itThey engine needed to be rebuilt in December but no one told me the engine was actually rebuilt until I came back inThey told me pistons were put on the engineI wanted to know how metal consumption just appeared in the transmission unless it was already there from something they did or did not do priorI was trying to trade in the car because of this issueI tried to trade it in with Bill Black Cadillac but it did not panI did tell them that the car was not catching and it felt like when I would take off it would rock back and forth and skipThis is also what I said to them when I took the car into the dealership this timeIt seems they are not clearly notating the recordsAfter I spoke with the service advisor (the only person that has actually shown empathy in this situation) I was advised that management decided they did not want to fix my car because I filled a complaint with the Revdex.com because of not only the issue but also how I was treated by the service managerThey quoted me a price of to fix the transmission and I told them I wanted to move forward with them fixing it and to also include the engine filter and something else that cost a pieceThey called me back later that day and advised they did not want to fix it because of the complaintWhen I spoke with Chevrolet they tried to get them to fix it because they told me they did not want to portray this kind of act with their customers and just because someone files a complaint they won't work on the customer's cars
Final Business Response /* (4000, 14, 2016/04/07) */
Thank you for your feedbackWe came to the conclusion that it was best to have the car fixed elsewhere not because of the complaint, but because of the lack of confidence that you have in our teamWe hope you are able to resolve the issues with your car
We have made several attempts to contact Mrs*** but unfortunately we have not been able to reach themWe have been able to use the information that they provided to pull up the details on the issueWe have been working with our finance department so that we can send out a refund check for
$for the upgrade that they did not receive
I have been informed by our customer service representative that a sales representative located the images of Ms***'s child. A voice mail message was left for Ms*** informing her of this and an email was also sent to Ms*** to inform her about loading the images
online. When our representative heard back from Ms*** as to which images she wanted of he child, a complimentary picture package was submitted to our lab for rush shipping to Ms***. Customer service has followed up with Ms*** to confirm receipt of her package, but, as of this date, we have not heard back from her
The refund of $was issued to the credit card on 12/21/Please see the attached copy of the refund transaction. Further questions from MrsCunningham should be directed to her credit card company if she feels the credit was not posted to her account. Lifetouch did perform the refund transaction on 12/21/and received and authorization codeSincerely,Diane ***, Customer Service Manager
Initial Business Response /* (1000, 5, 2015/12/08) */
I have been informed by our territory customer service supervisor that when Mr*** brought his son in to get his pictures taken, he was checked in for a standard $sitting but was only photographed for a $basic sittingThe account
should have been credited $15, but erroneously got missedA full refund in the amount of $is being processed and will be sent to Ms*** within to days
We contacted Mrs*** and apologized for her not receiving their packageWe found in our system that a reorder had already been put inFor all of the inconvenience we provided Mrs*** with a full refund of $We contacted them again today and confirmed that she had received the photo
package and that everything was correct with it
Initial Business Response /* (1000, 5, 2015/12/21) */
I have been informed by our customer service representative that they contacted Ms*** last week to inform her that her order is being shipped and also a refund is being processedCustomer service received confirmation today from Ms
*** that she has received her corrected portraits and is satisfied with the outcome
Initial Business Response /* (1000, 5, 2015/12/28) */
I have been informed by our customer service representative that Ms*** has confirmed receipt of her portraits along with a digital download and also a refundMs*** is very pleased with the resolution of this matter
Initial
Consumer Rebuttal /* (3000, 7, 2016/01/04) */
(The consumer indicated he/she DID NOT accept the response from the business.)
As of today's date I have received the pictures however no refund has been issued
Final Business Response /* (1000, 10, 2016/01/04) */
I have been informed by our customer service representative that Mr***'s order was found, shipped to him directly and delivered on December 30thCustomer service has gotten confirmation from Mr*** that he has received the order and is satisfied with the resolution of this matter
Final Consumer Response /* (2000, 12, 2016/01/05) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I have been informed by our customer service representative that they contacted *** *** to inform *** that a reorder had been placed and while they were on the phone *** informed the customer service representative that both of the missing images had been received so there was no need for
the reorder. The customer service representative informed *** that a refund in the amount of $was being processed. This amount represents the remaining charges that had not been refunded previously
I am rejecting this response because:
I would like clarificationDo I need to pay the $bill I received? If I do not pay what is the consequence? Will it impact my credit? I would also like Lifetouch to know that this way of having the student
bring this information home to their parents is not a very reliable way to get proper information to the parentsIn my case you are relying an autistic 1st grader with ADHD, Epilepsy, and a sensory processing disorder to bring home this information to both his father and mother in separate householdsPlease note our son commonly opens and destroys the items in his backpack before he arrives home each dayHe did destroy two pages of photographs before we saw them and I was able to save pages and kept that I assumed his father had paid for
In my opinion sending people items they did not ask for then charging them if they do not return them is not a very moral way of doing businessPlease in the future I expect to be contacted directly regarding items you wish me to purchase as my child can not be relied up to provide me with all the information he is expected too via a form sent home in his backpack
I have been informed by our customer service representative that they spoke with Mr*** last night and his package is going to be resent to him. Mr*** can expect to receive the order on or about November 22, 2016. Mr*** mistakenly placed the order under the wrong school and
that is why he did not receive the picture package. Our customer service representative will contact Mr*** next week to confirm receipt of the order
Initial Business Response /* (1000, 5, 2015/11/30) */
I have been informed by our customer service representative that a CD is being shipped to Mr*** and a full refund is also being issuedOur customer service representative will contact Mr*** on December 2nd to confirm receipt of
the CD
Initial Business Response /* (1000, 5, 2015/12/14) */
I have been informed by our territory manager that he contacted Ms*** and informed Ms*** that a no retake day was the policy for this schoolHowever, this year there is a new principal and she has agreed to offer a retake day,
which is scheduled for February 1,
I have been informed by our customer service representative that they have contacted Mr*** and have gotten the information they needed to find his son's order. They have processed a reorder of the photo with the correct background and have placed the order on an expedited basis to be
shipped directly to Mr***'s home address. The customer service representative will follow up with Mr*** early next week to confirm receipt of the order
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me as long as someone from the correct office takes care of the problem of not receiving the photos or a refund
Initial Business Response /* (1000, 8, 2015/12/21) */
I have been informed by our customer service representative that they have spoken with *** ** and *** has confirmed receipt of the corrected class portrait and is happy with the resolution to this matter
Ms***, Thank you very much for the additional information. Upon further research I was able to determine that *** *** *** *** job *** was produced through a different office than I am inUnfortunately my office does not have access to your Baseball photosI
have provided your information to the appropriate office, and you will be contacted by someone who is able to assist youSincerely, Kate R
I have been informed by our customer service representative that they attempted to contact Ms*** several times and have left voice mail messages but have not received any return calls from Ms***. I was also informed that the customer service representative spoke with a
representative from the territory that services *** *** High School and the territory representative stated that the $was the session fee/sit fee, which is the charge for having the picture taken and this charge is normally not refunded. The territory representative also stated that when a customer checks in for their picture taking, they are told about the fees involved. The territory representative stated that she has talked with Ms*** in the past and did try contacting her twice last week, but was unsuccessful in connecting with Ms*** but the representative did leave her call back information. As of this date, the territory representative has not heard back from Ms***
Initial Business Response /* (1000, 5, 2015/12/21) */
I have been informed by our customer service representative that numerous attempts have been made to connect with Ms*** and voice mail messages have been left informing Ms*** that additional information is needed in order to
research the status of her orderAs of today, the customer service representative has not heard back from Ms***A full refund is being processed and will be credited back to Ms***'s credit card
I have been informed by our customer service representative that she spoke with Ms*** yesterday and informed Ms*** that a new order was placed for a new 10xportrait and it will be sent to Ms*** directly. The customer service representative also told Ms*** that
another portrait sheet was also going to be ordered and sent due to the inconvenience caused
Initial Business Response /* (1000, 8, 2016/03/17) */
Upon reviewing the Revdex.com complaint that was filed against our company, we do understand the customer's concerns about the vehicleWe are truly sorry the customer is in this situation, and we recognize her disappointment with the product
The
customer initially had an ongoing oil consumption issue with the engineOn multiple occasions the customer had to come in for us to track the oil usage for the manufacturer's recordsOnce the documentation was retrieved we were able to repair the customer's vehicle under the powertrain warranty
Since then, the vehicle was driven another 2,miles and almost months passedUnfortunately the powertrain warranty has since expired and the customer now has an issue with the transmissionThe issue with the vehicle is now that the transmission would not go into reverse and had trouble getting it to drive to the dealershipThis is not related to the previous issue
We found metal contamination in the transmission fluid; this led us to price a complete transmission assemblyWe contacted the manufacturer and they were willing to help the customerAll in all, with help from us and the manufacturer the customers' portion was percent of the bill
The customer wanted the repair to be covered percent; unfortunately the manufacturer would not cover percent since it was out of warrantyWe tried all we could to make this customer completely satisfied, but she became verbally aggressive and at this time we feel it is best for her to find another option to fix the vehicle
Initial Consumer Rebuttal /* (3000, 10, 2016/03/18) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Initially I did want it repaired at 100% because I purchased the car from them and they are the only ones that have worked on the carIt is a with less than miles on itThey engine needed to be rebuilt in December but no one told me the engine was actually rebuilt until I came back inThey told me pistons were put on the engineI wanted to know how metal consumption just appeared in the transmission unless it was already there from something they did or did not do priorI was trying to trade in the car because of this issueI tried to trade it in with Bill Black Cadillac but it did not panI did tell them that the car was not catching and it felt like when I would take off it would rock back and forth and skipThis is also what I said to them when I took the car into the dealership this timeIt seems they are not clearly notating the recordsAfter I spoke with the service advisor (the only person that has actually shown empathy in this situation) I was advised that management decided they did not want to fix my car because I filled a complaint with the Revdex.com because of not only the issue but also how I was treated by the service managerThey quoted me a price of to fix the transmission and I told them I wanted to move forward with them fixing it and to also include the engine filter and something else that cost a pieceThey called me back later that day and advised they did not want to fix it because of the complaintWhen I spoke with Chevrolet they tried to get them to fix it because they told me they did not want to portray this kind of act with their customers and just because someone files a complaint they won't work on the customer's cars
Final Business Response /* (4000, 14, 2016/04/07) */
Thank you for your feedbackWe came to the conclusion that it was best to have the car fixed elsewhere not because of the complaint, but because of the lack of confidence that you have in our teamWe hope you are able to resolve the issues with your car
We have made several attempts to contact Mrs*** but unfortunately we have not been able to reach themWe have been able to use the information that they provided to pull up the details on the issueWe have been working with our finance department so that we can send out a refund check for
$for the upgrade that they did not receive
I have been informed by our customer service representative that a sales representative located the images of Ms***'s child. A voice mail message was left for Ms*** informing her of this and an email was also sent to Ms*** to inform her about loading the images
online. When our representative heard back from Ms*** as to which images she wanted of he child, a complimentary picture package was submitted to our lab for rush shipping to Ms***. Customer service has followed up with Ms*** to confirm receipt of her package, but, as of this date, we have not heard back from her
The refund of $was issued to the credit card on 12/21/Please see the attached copy of the refund transaction. Further questions from MrsCunningham should be directed to her credit card company if she feels the credit was not posted to her account. Lifetouch did perform the refund transaction on 12/21/and received and authorization codeSincerely,Diane ***, Customer Service Manager
Initial Business Response /* (1000, 5, 2015/12/08) */
I have been informed by our territory customer service supervisor that when Mr*** brought his son in to get his pictures taken, he was checked in for a standard $sitting but was only photographed for a $basic sittingThe account
should have been credited $15, but erroneously got missedA full refund in the amount of $is being processed and will be sent to Ms*** within to days
We contacted Mrs*** and apologized for her not receiving their packageWe found in our system that a reorder had already been put inFor all of the inconvenience we provided Mrs*** with a full refund of $We contacted them again today and confirmed that she had received the photo
package and that everything was correct with it
Initial Business Response /* (1000, 5, 2015/12/21) */
I have been informed by our customer service representative that they contacted Ms*** last week to inform her that her order is being shipped and also a refund is being processedCustomer service received confirmation today from Ms
*** that she has received her corrected portraits and is satisfied with the outcome
Initial Business Response /* (1000, 5, 2015/12/28) */
I have been informed by our customer service representative that Ms*** has confirmed receipt of her portraits along with a digital download and also a refundMs*** is very pleased with the resolution of this matter
Initial
Consumer Rebuttal /* (3000, 7, 2016/01/04) */
(The consumer indicated he/she DID NOT accept the response from the business.)
As of today's date I have received the pictures however no refund has been issued
Final Business Response /* (1000, 10, 2016/01/04) */
I have been informed by our customer service representative that Mr***'s order was found, shipped to him directly and delivered on December 30thCustomer service has gotten confirmation from Mr*** that he has received the order and is satisfied with the resolution of this matter
Final Consumer Response /* (2000, 12, 2016/01/05) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I have been informed by our customer service representative that they contacted *** *** to inform *** that a reorder had been placed and while they were on the phone *** informed the customer service representative that both of the missing images had been received so there was no need for
the reorder. The customer service representative informed *** that a refund in the amount of $was being processed. This amount represents the remaining charges that had not been refunded previously
I am rejecting this response because:
I would like clarificationDo I need to pay the $bill I received? If I do not pay what is the consequence? Will it impact my credit? I would also like Lifetouch to know that this way of having the student
bring this information home to their parents is not a very reliable way to get proper information to the parentsIn my case you are relying an autistic 1st grader with ADHD, Epilepsy, and a sensory processing disorder to bring home this information to both his father and mother in separate householdsPlease note our son commonly opens and destroys the items in his backpack before he arrives home each dayHe did destroy two pages of photographs before we saw them and I was able to save pages and kept that I assumed his father had paid for
In my opinion sending people items they did not ask for then charging them if they do not return them is not a very moral way of doing businessPlease in the future I expect to be contacted directly regarding items you wish me to purchase as my child can not be relied up to provide me with all the information he is expected too via a form sent home in his backpack
I have been informed by our customer service representative that they spoke with Mr*** last night and his package is going to be resent to him. Mr*** can expect to receive the order on or about November 22, 2016. Mr*** mistakenly placed the order under the wrong school and
that is why he did not receive the picture package. Our customer service representative will contact Mr*** next week to confirm receipt of the order
Initial Business Response /* (1000, 5, 2015/11/30) */
I have been informed by our customer service representative that a CD is being shipped to Mr*** and a full refund is also being issuedOur customer service representative will contact Mr*** on December 2nd to confirm receipt of
the CD
Initial Business Response /* (1000, 5, 2015/12/14) */
I have been informed by our territory manager that he contacted Ms*** and informed Ms*** that a no retake day was the policy for this schoolHowever, this year there is a new principal and she has agreed to offer a retake day,
which is scheduled for February 1,
I have been informed by our customer service representative that they have contacted Mr*** and have gotten the information they needed to find his son's order. They have processed a reorder of the photo with the correct background and have placed the order on an expedited basis to be
shipped directly to Mr***'s home address. The customer service representative will follow up with Mr*** early next week to confirm receipt of the order