Limited Stores Company, LLC

Unfortunately, The Limited has recently had to file Chapter BankruptcyHere are important details for our customers: · PURCHASES: Our website is closed and we are not accepting any further purchases at this timeAll of our stores have also been closed · OPEN/PROCESSING ORDERS: All orders that have not already been shipped/received by customers at this point have been cancelledIf you have not received it by now, it hasn't shippedIt is cancelledYou will not be charged if your order has not shippedAny charges you see on your original form of payment are not permanent – they are pending chargesThey will eventually fall off your account and not be fully charged · GIFT CARDS: Unfortunately, gift cards used to purchase orders cannot be redeemed for cash or applied to The Limited Card or other credit cards or new purchasesWith respect to gift cards, we are precluded by law from honoring any requests for refunds of gift cardsAll such obligations are subject to the claims resolution process of our ongoing bankruptcy, and then only to the extent such process may yield net proceeds for distribution to all unsecured creditors on a pro-rata basis We do not know when or if any such distributions may be made Parties that have gift card obligations should consult their own attorney with respect to filing a claimFor more information on The Limited’s ongoing bankruptcy case, visit here: https://www.donlinrecano.com/Clients/limited/Dockets · NEW RETURNS: Unfortunately, we and can no longer accept any returns from previous orders · PREVIOUS RETURNS: If you sent a return in previously and have not received a refund yet, please know our Returns Center is more than one month behind at this timeWe will continue to attempt to work with our third-party service provider to process any remaining customer returnsYour refund will be applied to your original method of payment when processedTrack your online return processing here: http://returns.narvar.com/thelimited/returns/ · THE LIMITED CARD: If you have a The Limited Credit Card, you have a binding contract with Comenity Bank to pay that credit card billFor further details on your card or to pay your bill/close your account, visit: https://c.comenity.net/thelimited/

Ms [redacted] ,We greatly apologize for the delayed shipping you have experienced on your two ordersWe have experienced some long delays in shipping due to very large order volume in our shipping warehouseWe will definitely have someone reach out to you asap via email regarding an additional discount on your order due to this poor experienceAgain, we apologize for the long waitSincerely, The Limited Client Relations

Hi, Customer has contacted Client Relations several times regarding this matterWe have offered to return the merchandise for current selling price for her at the store level or here at our home officeThe Limited’s return policy is 60daysAfter 60days we do not make any returns, this was an exceptions for this customerWe still would love to help with this customer out with her return but will still honor the currently selling priceAlso, A DM will be reaching out to you by the end of this week Thank You, / [redacted] Style Definitions */

Hi, The customer was credited back for one item on May 1st and that return order is LThe price of the return is $due to the return fee removed when the credit was issuedThe item that the customer still needs to be refunded for is the Exact Stretch Flare Pants for $We are still processing this item but will expedited the credit for the customerThe amount that we will credit the customer is $for the pantThank You, The Limited / [redacted] Style Definitions */

Unfortunately, The Limited has recently had to file Chapter BankruptcyHere are important details for our customers: · PURCHASES: Our website is closed and we are not accepting any further purchases at this timeAll of our stores have also been closed· OPEN/PROCESSING ORDERS: All orders that have not already been shipped/received by customers at this point have been cancelledIf you have not received it by now, it hasn't shippedIt is cancelledYou will not be charged if your order has not shippedAny charges you see on your original form of payment are not permanent – they are pending chargesThey will eventually fall off your account and not be fully charged· GIFT CARDS: Unfortunately, gift cards used to purchase orders cannot be redeemed for cash or applied to The Limited Card or other credit cards or new purchasesWith respect to gift cards, we are precluded by law from honoring any requests for refunds of gift cardsAll such obligations are subject to the claims resolution process of our ongoing bankruptcy, and then only to the extent such process may yield net proceeds for distribution to all unsecured creditors on a pro-rata basis We do not know when or if any such distributions may be made Parties that have gift card obligations should consult their own attorney with respect to filing a claimFor more information on The Limited’s ongoing bankruptcy case, visit here: [redacted] · NEW RETURNS: Unfortunately, we and can no longer accept any returns from previous orders· PREVIOUS RETURNS: If you sent a return in previously and have not received a refund yet, please know our Returns Center is more than one month behind at this timeWe will continue to attempt to work with our third-party service provider to process any remaining customer returnsYour refund will be applied to your original method of payment when processedTrack your online return processing here: [redacted] · THE LIMITED CARD: If you have a The Limited Credit Card, you have a binding contract with [redacted] to pay that credit card billFor further details on your card or to pay your bill/close your account, visit: [redacted] Tell us why here

I would accept the terms of their offer, but it hasn't been doneThe $has yet to be refunded They need to make that happen immediatelyI'm disappointed that they have wasted so much of my time, and refuse to offer any further compensation for that Complaint: [redacted] I am rejecting this response because: Regards, [redacted]

Ms***,If you still have not been able to get a new gift card for your old deactivated ones, please email c [redacted] Please include the gift card numbers for the three gift cards you have that have been deactivated and we'll apply the balance to a new gift card for you and email it backThank you! The Limited

*** [redacted] [redacted] Unfortunately, The Limited has recently had to file Chapter BankruptcyHere are important details for our customers: · PURCHASES: Our website is closed and we are not accepting any further purchases at this timeAll of our stores have also been closed· OPEN/PROCESSING ORDERS: All orders that have not already been shipped/received by customers at this point have been cancelledIf you have not received it by now, it hasn't shippedIt is cancelledYou will not be charged if your order has not shippedAny charges you see on your original form of payment are not permanent – they are pending chargesThey will eventually fall off your account and not be fully charged· GIFT CARDS: Unfortunately, gift cards used to purchase orders cannot be redeemed for cash or applied to The Limited Card or other credit cards or new purchasesWith respect to gift cards, we are precluded by law from honoring any requests for refunds of gift cardsAll such obligations are subject to the claims resolution process of our ongoing bankruptcy, and then only to the extent such process may yield net proceeds for distribution to all unsecured creditors on a pro-rata basis We do not know when or if any such distributions may be made Parties that have gift card obligations should consult their own attorney with respect to filing a claimFor more information on The Limited’s ongoing bankruptcy case, visit here: [redacted] · NEW RETURNS: Unfortunately, we and can no longer accept any returns from previous orders· PREVIOUS RETURNS: If you sent a return in previously and have not received a refund yet, please know our Returns Center is more than one month behind at this timeWe will continue to attempt to work with our third-party service provider to process any remaining customer returnsYour refund will be applied to your original method of payment when processedTrack your online return processing here: [redacted] *· THE LIMITED CARD: If you have a The Limited Credit Card, you have a binding contract with [redacted] to pay that credit card billFor further details on your card or to pay your bill/close your account, visit: [redacted]

*** [redacted] Dear [redacted] ,Thank you for shopping with THE LIMITED! We love filling your closets with effortlessly stylish fashion.To keep you up to date, we'll send you a separate confirmation email with your tracking information once your order ships.PLEASE NOTE:ALL SALES FINAL! Please allow business days for processing (order arrival not guaranteed by 12/25).Questions about your order? We're happy to helpVisit Customer Service, or give us a call at [redacted] (###-###-####).Bill to: [redacted] United StatesPhone:###-###-####Payment Total:Order Subtotal:$62.94Estimated Basic Shipping:$8.95Estimated Tax:$4.49Order Total:$76.38You have saved:$76.96SHIPMENT 1Ship to: [redacted] PRODUCTNET PRICETOTALPlaid Belted ShirtdressITEM: [redacted] 80006Red & Black PrintSSizeQty: 140.4740.47Cotton Peplum ShirtITEM: [redacted] 06PurpleSSizeQty: 122.4722.47We Also RecommendTHE LIMITED CARD|PRIVACY|CUSTOMER SERVICE|FIND A STOREIf you received this e-mail from a friend and would like to subscribe to our e-mail list,click here.By joining our e-mail family, you will receive an introductory offer.Please copy and paste [redacted] into your address book to ensure optimal receipt of marketing e-mails from The Limited.The Limited

[redacted] [redacted] Unfortunately, The Limited has recently had to file Chapter BankruptcyHere are important details for our customers: • PURCHASES: Our website is closed and we are not accepting any further purchases at this timeAll of our stores have also been closed• OPEN/PROCESSING ORDERS: All orders that have not already been shipped/received by customers at this point have been cancelledIf you have not received it by now, it hasn't shippedIt is cancelledYou will not be charged if your order has not shippedAny charges you see on your original form of payment are not permanent – they are pending chargesThey will eventually fall off your account and not be fully charged• GIFT CARDS: Unfortunately, gift cards used to purchase orders cannot be redeemed for cash or applied to The Limited Card or other credit cards or new purchasesWith respect to gift cards, we are precluded by law from honoring any requests for refunds of gift cardsAll such obligations are subject to resolution of our ongoing bankruptcy process, and then only to the extent such process may yield net proceeds for distribution to all unsecured creditors on a pro-rata basisWe do not know when or if any such distributions may be made, and we encourage you to review all filings relative to our ongoing bankruptcy case here: [redacted] • NEW RETURNS: Unfortunately, we and can no longer accept any returns from previous orders• PREVIOUS RETURNS: If you sent a return in previously and have not received a refund yet, please know our Returns Center is more than one month behind at this timeWe will continue to attempt to work with our third-party service provider to process any remaining customer returnsYour refund will be applied to your original method of payment when processedTrack your online return processing here: [redacted] • THE LIMITED CARD: If you have a The Limited Credit Card, you have a binding contract with [redacted] to pay that credit card billFor further details on your card or to pay your bill/close your account, visit: [redacted]

Whether your purchase was made before the bankruptcy or not, the company is no longer taking any returnsIf you send something back to return, due to our bankruptcy proceedings, you will not be refunded.-------------------------------- Unfortunately, The Limited has recently had to file Chapter BankruptcyHere are important details for our customers: · PURCHASES: Our website is closed and we are not accepting any further purchases at this timeAll of our stores have also been closed · OPEN/PROCESSING ORDERS: All orders that have not already been shipped/received by customers at this point have been cancelledIf you have not received it by now, it hasn't shippedIt is cancelledYou will not be charged if your order has not shippedAny charges you see on your original form of payment are not permanent – they are pending chargesThey will eventually fall off your account and not be fully charged · GIFT CARDS: Unfortunately, gift cards used to purchase orders cannot be redeemed for cash or applied to The Limited Card or other credit cards or new purchasesWith respect to gift cards, we are precluded by law from honoring any requests for refunds of gift cardsAll such obligations are subject to the claims resolution process of our ongoing bankruptcy, and then only to the extent such process may yield net proceeds for distribution to all unsecured creditors on a pro-rata basis We do not know when or if any such distributions may be made Parties that have gift card obligations should consult their own attorney with respect to filing a claimFor more information on The Limited’s ongoing bankruptcy case, visit here: [redacted] · NEW RETURNS: Unfortunately, we and can no longer accept any returns from previous orders · PREVIOUS RETURNS: If you sent a return in previously and have not received a refund yet, please know our Returns Center is more than one month behind at this timeWe will continue to attempt to work with our third-party service provider to process any remaining customer returnsYour refund will be applied to your original method of payment when processedTrack your online return processing here: [redacted] · THE LIMITED CARD: If you have a The Limited Credit Card, you have a binding contract with [redacted] to pay that credit card billFor further details on your card or to pay your bill/close your account, visit: [redacted]

[redacted] [redacted] [redacted] Unfortunately, The Limited has recently had to file Chapter BankruptcyHere are important details for our customers: • PURCHASES: Our website is closed and we are not accepting any further purchases at this timeAll of our stores have also been closed• OPEN/PROCESSING ORDERS: All orders that have not already been shipped/received by customers at this point have been cancelledIf you have not received it by now, it hasn't shippedIt is cancelledYou will not be charged if your order has not shippedAny charges you see on your original form of payment are not permanent – they are pending chargesThey will eventually fall off your account and not be fully charged• GIFT CARDS: Unfortunately, gift cards used to purchase orders cannot be redeemed for cash or applied to The Limited Card or other credit cards or new purchasesWith respect to gift cards, we are precluded by law from honoring any requests for refunds of gift cardsAll such obligations are subject to resolution of our ongoing bankruptcy process, and then only to the extent such process may yield net proceeds for distribution to all unsecured creditors on a pro-rata basisWe do not know when or if any such distributions may be made, and we encourage you to review all filings relative to our ongoing bankruptcy case here: [redacted] • NEW RETURNS: Unfortunately, we and can no longer accept any returns from previous orders• PREVIOUS RETURNS: If you sent a return in previously and have not received a refund yet, please know our Returns Center is more than one month behind at this timeWe will continue to attempt to work with our third-party service provider to process any remaining customer returnsYour refund will be applied to your original method of payment when processedTrack your online return processing here: [redacted] • THE LIMITED CARD: If you have a The Limited Credit Card, you have a binding contract with [redacted] to pay that credit card billFor further details on your card or to pay your bill/close your account, visit: [redacted]

I contacted The Limited prior to filing for bankruptcy via Twitter, email, and phone but never received a response I did not receive a response until after bankruptcy was filed Now I have no recourse and am out the funds and product This is ridiculous! Regards, [redacted] ***

From: Client Relations [mailto:[email protected]] Sent: Wednesday, January 25, 10:AMTo: Revdex.comSubject: Automatic reply: You have a new message from the Revdex.com of Central Ohio complaint #Unfortunately, The Limited has recently had to file Chapter BankruptcyHere are important details for our customers: • PURCHASES: Our website is closed and we are not accepting any further purchases at this timeAll of our stores have also been closed• OPEN/PROCESSING ORDERS: All orders that have not already been shipped/received by customers at this point have been cancelledIf you have not received it by now, it hasn't shippedIt is cancelledYou will not be charged if your order has not shippedAny charges you see on your original form of payment are not permanent – they are pending chargesThey will eventually fall off your account and not be fully charged• GIFT CARDS: Unfortunately, gift cards used to purchase orders cannot be redeemed for cash or applied to The Limited Card or other credit cards or new purchasesWith respect to gift cards, we are precluded by law from honoring any requests for refunds of gift cardsAll such obligations are subject to resolution of our ongoing bankruptcy process, and then only to the extent such process may yield net proceeds for distribution to all unsecured creditors on a pro-rata basisWe do not know when or if any such distributions may be made, and we encourage you to review all filings relative to our ongoing bankruptcy case here: https://www.donlinrecano.com/Clients/limited/Dockets • NEW RETURNS: Unfortunately, we and can no longer accept any returns from previous orders• PREVIOUS RETURNS: If you sent a return in previously and have not received a refund yet, please know our Returns Center is more than one month behind at this timeWe will continue to attempt to work with our third-party service provider to process any remaining customer returnsYour refund will be applied to your original method of payment when processedTrack your online return processing here: http://returns.narvar.com/thelimited/returns/ • THE LIMITED CARD: If you have a The Limited Credit Card, you have a binding contract with Comenity Bank to pay that credit card billFor further details on your card or to pay your bill/close your account, visit: https://c.comenity.net/thelimited/

Unfortunately this gift card in question has already been used at another locationWhen a card has been “lost or stolen” which the customer still has in her possession, The Limited does not replace the fundsUnfortunately we will not be able to add the funds back to the gift card in question Thank You

I reviewed the response made by the business in reference to complaint ID [redacted] , and find the resolution is satisfactory to me

Unfortunately, The Limited has recently had to file Chapter BankruptcyHere are important details for our customers: · PURCHASES: Our website is closed and we are not accepting any further purchases at this timeAll of our stores have also been closed · OPEN/PROCESSING ORDERS: All orders that have not already been shipped/received by customers at this point have been cancelledIf you have not received it by now, it hasn't shippedIt is cancelledYou will not be charged if your order has not shippedAny charges you see on your original form of payment are not permanent – they are pending chargesThey will eventually fall off your account and not be fully charged · GIFT CARDS: Unfortunately, gift cards used to purchase orders cannot be redeemed for cash or applied to The Limited Card or other credit cards or new purchasesWith respect to gift cards, we are precluded by law from honoring any requests for refunds of gift cardsAll such obligations are subject to the claims resolution process of our ongoing bankruptcy, and then only to the extent such process may yield net proceeds for distribution to all unsecured creditors on a pro-rata basis We do not know when or if any such distributions may be made Parties that have gift card obligations should consult their own attorney with respect to filing a claimFor more information on The Limited’s ongoing bankruptcy case, visit here: [redacted] · NEW RETURNS: Unfortunately, we and can no longer accept any returns from previous orders · PREVIOUS RETURNS: If you sent a return in previously and have not received a refund yet, please know our Returns Center is more than one month behind at this timeWe will continue to attempt to work with our third-party service provider to process any remaining customer returnsYour refund will be applied to your original method of payment when processedTrack your online return processing here: [redacted] · THE LIMITED CARD: If you have a The Limited Credit Card, you have a binding contract with [redacted] to pay that credit card billFor further details on your card or to pay your bill/close your account, visit: [redacted]

The complaint isn't against [redacted] , but The LimitedI'm confused how this got changedThanks, [redacted]

I am rejecting this response because:I HEARD, AT LEAST TIMES, YOUR REPRESENTATIVE SAYING "WE DON'T KNOW WHEN YOUR ORDER WILL BE SHIPPED", "WE DON'T KNOW IF YOU WILL GET BEFORE CHRISTMAS"!!! THAT IS UNACCEPTABLE!!! Regards, [redacted]

Hi, Please see the disclaimer below. In the disclaimer it does state "offer" this would cover on sale merchandise. 60% OFF YOUR PURCHASE *Valid when you use The Limited Credit Card at The Limited stores, Backroom at The Limited, The Limited Outlets, or TheLimited.com from November 4-6, 2016.... Online discount reflected on order confirmation page. Subject to credit approval. Account must be in good standing at time of transaction. Comenity Bank issues The Limited Credit Card accounts.. Not valid on Eva Longoria Collection, Universal Stretch™ Denim, Early Access, LTD Spotlight, third-party merchandise, Simply Modern™ fragrances, $15 jewelry, charm necklaces, previous purchases, the purchase of gift cards, or as payment on The Limited Card™ accounts. Not combinable with any other offers, codes, coupons, or associate discounts. One discount per customer. Ring Code: 596. Please let me know if you have any other questions, Thank You, Sarah