Limited Stores Company, LLC

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[redacted] Unfortunately, The Limited has recently had to file Chapter 11 Bankruptcy. Here are important details for our customers: •        PURCHASES: Our website is closed and we are not accepting any further purchases at this time. All of our stores have also been closed. •        OPEN/PROCESSING ORDERS: All orders that have not already been shipped/received by customers at this point have been cancelled. If you have not received it by now, it hasn't shipped. It is cancelled. You will not be charged if your order has not shipped. Any charges you see on your original form of payment are not permanent – they are pending charges. They will eventually fall off your account and not be fully charged. •        GIFT CARDS: Unfortunately, gift cards used to purchase orders cannot be redeemed for cash or applied to The Limited Card or other credit cards or new purchases. With respect to gift cards, we are precluded by law from honoring any requests for refunds of gift cards. All such obligations are subject to resolution of our ongoing bankruptcy process, and then only to the extent such process may yield net proceeds for distribution to all unsecured creditors on a pro-rata basis. We do not know when or if any such distributions may be made, and we encourage you to review all filings relative to our ongoing bankruptcy case here: [redacted]
 •        NEW RETURNS: Unfortunately, we and can no longer accept any returns from previous orders. •        PREVIOUS RETURNS: If you sent a return in previously and have not received a refund yet, please know our Returns Center is more than one month behind at this time. We will continue to attempt to work with our third-party service provider to process any remaining customer returns. Your refund will be applied to your original method of payment when processed. Track your online return processing here: [redacted] •        THE LIMITED CARD: If you have a The Limited Credit Card, you have a binding contract with [redacted] to pay that credit card bill. For further details on your card or to pay your bill/close your account, visit: [redacted]

Unfortunately, The Limited has...

recently had to file Chapter 11 Bankruptcy. Here are important details for our customers: ·        PURCHASES: Our website is closed and we are not accepting any further purchases at this time. All of our stores have also been closed. ·        OPEN/PROCESSING ORDERS: All orders that have not already been shipped/received by customers at this point have been cancelled. If you have not received it by now, it hasn't shipped. It is cancelled. You will not be charged if your order has not shipped. Any charges you see on your original form of payment are not permanent – they are pending charges. They will eventually fall off your account and not be fully charged. ·        GIFT CARDS: Unfortunately, gift cards used to purchase orders cannot be redeemed for cash or applied to The Limited Card or other credit cards or new purchases. With respect to gift cards, we are precluded by law from honoring any requests for refunds of gift cards. All such obligations are subject to the claims resolution process of our ongoing bankruptcy, and then only to the extent such process may yield net proceeds for distribution to all unsecured creditors on a pro-rata basis.  We do not know when or if any such distributions may be made.  Parties that have gift card obligations should consult their own attorney with respect to filing a claim. For more information on The Limited’s ongoing bankruptcy case, visit here: [redacted] ·        NEW RETURNS: Unfortunately, we and can no longer accept any returns from previous orders. ·        PREVIOUS RETURNS: If you sent a return in previously and have not received a refund yet, please know our Returns Center is more than one month behind at this time. We will continue to attempt to work with our third-party service provider to process any remaining customer returns. Your refund will be applied to your original method of payment when processed. Track your online return processing here: [redacted] ·        THE LIMITED CARD: If you have a The Limited Credit Card, you have a binding contract with [redacted] to pay that credit card bill. For further details on your card or to pay your bill/close your account, visit: [redacted]Tell us why here...

Unfortunately, The Limited has recently had to file Chapter 11 Bankruptcy. Here are important details for our customers:   ·        PURCHASES: Our website is closed and we are not accepting any further purchases at this time. All of our stores have also...

been closed.   ·        OPEN/PROCESSING ORDERS: All orders that have not already been shipped/received by customers at this point have been cancelled. If you have not received it by now, it hasn't shipped. It is cancelled. You will not be charged if your order has not shipped. Any charges you see on your original form of payment are not permanent – they are pending charges. They will eventually fall off your account and not be fully charged.   ·        GIFT CARDS: Unfortunately, gift cards used to purchase orders cannot be redeemed for cash or applied to The Limited Card or other credit cards or new purchases. With respect to gift cards, we are precluded by law from honoring any requests for refunds of gift cards. All such obligations are subject to the claims resolution process of our ongoing bankruptcy, and then only to the extent such process may yield net proceeds for distribution to all unsecured creditors on a pro-rata basis.  We do not know when or if any such distributions may be made.  Parties that have gift card obligations should consult their own attorney with respect to filing a claim. For more information on The Limited’s ongoing bankruptcy case, visit here: [redacted]
* ·        NEW RETURNS: Unfortunately, we and can no longer accept any returns from previous orders.   ·        PREVIOUS RETURNS: If you sent a return in previously and have not received a refund yet, please know our Returns Center is more than one month behind at this time. We will continue to attempt to work with our third-party service provider to process any remaining customer returns. Your refund will be applied to your original method of payment when processed. Track your online return processing here: [redacted]
* ·        THE LIMITED CARD: If you have a The Limited Credit Card, you have a binding contract with [redacted] to pay that credit card bill. For further details on your card or to pay your bill/close your account, visit: [redacted]

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[redacted] Unfortunately, The Limited has recently had to file...

Chapter 11 Bankruptcy. Here are important details for our customers: •        PURCHASES: Our website is closed and we are not accepting any further purchases at this time. All of our stores have also been closed. •        OPEN/PROCESSING ORDERS: All orders that have not already been shipped/received by customers at this point have been cancelled. If you have not received it by now, it hasn't shipped. It is cancelled. You will not be charged if your order has not shipped. Any charges you see on your original form of payment are not permanent – they are pending charges. They will eventually fall off your account and not be fully charged. •        GIFT CARDS: Unfortunately, gift cards used to purchase orders cannot be redeemed for cash or applied to The Limited Card or other credit cards or new purchases. With respect to gift cards, we are precluded by law from honoring any requests for refunds of gift cards. All such obligations are subject to resolution of our ongoing bankruptcy process, and then only to the extent such process may yield net proceeds for distribution to all unsecured creditors on a pro-rata basis. We do not know when or if any such distributions may be made, and we encourage you to review all filings relative to our ongoing bankruptcy case here: [redacted]
 •        NEW RETURNS: Unfortunately, we and can no longer accept any returns from previous orders. •        PREVIOUS RETURNS: If you sent a return in previously and have not received a refund yet, please know our Returns Center is more than one month behind at this time. We will continue to attempt to work with our third-party service provider to process any remaining customer returns. Your refund will be applied to your original method of payment when processed. Track your online return processing here: [redacted]
 •        THE LIMITED CARD: If you have a The Limited Credit Card, you have a binding contract with [redacted] to pay that credit card bill. For further details on your card or to pay your bill/close your account, visit: [redacted]

[redacted] We are so sorry for the poor service and long wait for your order. We definitely want to make this right for you. Please expect to hear from a supervisor at our Contact Center today to help resolve this order cancellation for you. Thank you!

[redacted] A supervisor will contact you regarding your outstanding return refund.  Thank you,The Limited

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: 11910673
I am rejecting this response because: I have still not received my refund for the purchase I returned on 1/4/2017. Tracking * 
[redacted]
Regards,
[redacted]