Limited Stores Company, LLC

[redacted]
Dear [redacted],Thank you for shopping with THE LIMITED! We love filling...

your closets with effortlessly stylish fashion.To keep you up to date, we'll send you a separate confirmation email with your tracking information once your order ships.PLEASE NOTE:ALL SALES FINAL! Please allow 10 business days for processing (order arrival not guaranteed by 12/25).Questions about your order? We're happy to help. Visit Customer Service, or give us a call at [redacted](###-###-####).Bill to:[redacted]United StatesPhone:###-###-####Payment Total:Order Subtotal:$62.94Estimated Basic Shipping:$8.95Estimated Tax:$4.49Order Total:$76.38You have saved:$76.96SHIPMENT 1Ship to:[redacted]PRODUCTNET PRICETOTALPlaid Belted ShirtdressITEM: [redacted]80006Red & Black PrintSSizeQty: 140.4740.47Cotton Peplum ShirtITEM: 379[redacted]06PurpleSSizeQty: 122.4722.47We Also RecommendTHE LIMITED CARD|PRIVACY|CUSTOMER SERVICE|FIND A STOREIf you received this e-mail from a friend and would like to subscribe to our e-mail list,click here.By joining our e-mail family, you will receive an introductory offer.Please copy and paste[redacted]into your address book to ensure optimal receipt of marketing e-mails from The Limited.The Limited

I would accept the terms of their offer, but it hasn't been done. The $33 has yet to be refunded.  They need to make that happen immediately. I'm disappointed that they have wasted so much of my time, and refuse to offer any further compensation for that. 
Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted]

Hi, Please see the disclaimer below. In the disclaimer it does state "offer" this would cover on sale merchandise.  60% OFF YOUR PURCHASE *Valid when you use The Limited Credit Card at The Limited stores, Backroom at The Limited, The Limited Outlets, or TheLimited.com from November 4-6, 2016....

Online discount reflected on order confirmation page. Subject to credit approval. Account must be in good standing at time of transaction. Comenity Bank issues The Limited Credit Card accounts.. Not valid on Eva Longoria Collection, Universal Stretch™ Denim, Early Access, LTD Spotlight, third-party merchandise, Simply Modern™ fragrances, $15 jewelry, charm necklaces, previous purchases, the purchase of gift cards, or as payment on The Limited Card™ accounts. Not combinable with any other offers, codes, coupons, or associate discounts. One discount per customer. Ring Code: 596.  Please let me know if you have any other questions,  Thank You, Sarah

I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me.

Dear [redacted], Thank you for taking the time to inform us of the poor experience you encountered our online customer service team. We have reached out to you and offered a refund for the item along with a $25 gift card for our apologies. Thank you again for your comments. We truly value all customer...

feedback as it allows us to grow and continue to improve. If you would like to discuss this situation further with me, feel free to call me at ###-###-####, option 3. I can be reached Monday through Friday, 8:30AM to 5:30PM Eastern Time.I'd love to send you a gift certificate in the mail as an apology and a thank you for bringing this matter to our attention. At your earliest convenience, please respond with your postal address. We hope you give us another chance to provide the quality of service and fashion merchandise you expect to find at The Limited!Sincerely,

[redacted] 
[redacted] 
Thx. It is The Limited. Thx

Unfortunately, The Limited has recently had to file Chapter 11 Bankruptcy. Here are important details for our customers:   ·        PURCHASES: Our website is closed and we are not accepting any further purchases at this time. All of our stores have also...

been closed.   ·        OPEN/PROCESSING ORDERS: All orders that have not already been shipped/received by customers at this point have been cancelled. If you have not received it by now, it hasn't shipped. It is cancelled. You will not be charged if your order has not shipped. Any charges you see on your original form of payment are not permanent – they are pending charges. They will eventually fall off your account and not be fully charged.   ·        GIFT CARDS: Unfortunately, gift cards used to purchase orders cannot be redeemed for cash or applied to The Limited Card or other credit cards or new purchases. With respect to gift cards, we are precluded by law from honoring any requests for refunds of gift cards. All such obligations are subject to the claims resolution process of our ongoing bankruptcy, and then only to the extent such process may yield net proceeds for distribution to all unsecured creditors on a pro-rata basis.  We do not know when or if any such distributions may be made.  Parties that have gift card obligations should consult their own attorney with respect to filing a claim. For more information on The Limited’s ongoing bankruptcy case, visit here: [redacted]
* ·        NEW RETURNS: Unfortunately, we and can no longer accept any returns from previous orders.   ·        PREVIOUS RETURNS: If you sent a return in previously and have not received a refund yet, please know our Returns Center is more than one month behind at this time. We will continue to attempt to work with our third-party service provider to process any remaining customer returns. Your refund will be applied to your original method of payment when processed. Track your online return processing here: [redacted]   ·        THE LIMITED CARD: If you have a The Limited Credit Card, you have a binding contract with [redacted] to pay that credit card bill. For further details on your card or to pay your bill/close your account, visit: [redacted]

Revdex.com:
I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me.

Complaint: [redacted]
I am rejecting this response because: This was money I paid and was placed as a refund onto a store credit card. It was not a gift card I received but rather was my money that now has been used because The Limited somehow released the number and permitted the entire balance to be used by keying in the digits in a state I have never been to! Essentislly, The Limited is saying my money is gone because they allowed the digits of the card to be used. Please see the emails and receipt, card photo for the details I have explained to The Limited. This is completely unfair and The Limited got the benefit of my money and I have absolutely nothing to show for it. I would not have agreed to accept a store credit if I was told there was a chance The Limited would do this.

We do have the original call from
when the customer called in to do the rapid exchange. (if needed)
Unfortunately the customer didn't
mention what card the return credit would be issued to (as stated below in her
complaint)
She mentions below that
she
asked for clarification several times
she didn't ask at all. There was no
"promise" to issue the refund to any particular card
Our agent let the customer know that
we would issue the refund to her card once the pants were returned This
would be going as our policy statesWhat card was used for the transaction
would be the card that is refundedCustomer used a gift card for the original
transaction
The customer also contacted us
on 03/05/2016. We advised the credit was issued back to the same gift
card. The customer told us that she no longer had the gift card – it was
thrown away.
The agent advised that a new gc
would be issued.. On 03/a new gift card was processed for $52.14,
and is being sent to her The Limited

I am rejecting this response because:I HEARD, AT LEAST 5 TIMES, YOUR REPRESENTATIVE SAYING "WE DON'T KNOW WHEN YOUR ORDER WILL BE SHIPPED", "WE DON'T KNOW IF YOU WILL GET BEFORE CHRISTMAS"!!! THAT IS UNACCEPTABLE!!!
Regards, [redacted]

Unfortunately this gift card in question has already been
used at another location. When a card has been “lost or stolen” which the
customer still has in her possession, The Limited does not replace the funds. Unfortunately
we will not be able to add the funds back to the gift card in question....

Thank You

Unfortunately, The Limited has recently had to file Chapter 11 Bankruptcy. Here are important details for our customers:   ·        PURCHASES: Our website is closed and we are not accepting any further purchases at this time. All of our stores have also...

been closed.   ·        OPEN/PROCESSING ORDERS: All orders that have not already been shipped/received by customers at this point have been cancelled. If you have not received it by now, it hasn't shipped. It is cancelled. You will not be charged if your order has not shipped. Any charges you see on your original form of payment are not permanent – they are pending charges. They will eventually fall off your account and not be fully charged.   ·        GIFT CARDS: Unfortunately, gift cards used to purchase orders cannot be redeemed for cash or applied to The Limited Card or other credit cards or new purchases. With respect to gift cards, we are precluded by law from honoring any requests for refunds of gift cards. All such obligations are subject to the claims resolution process of our ongoing bankruptcy, and then only to the extent such process may yield net proceeds for distribution to all unsecured creditors on a pro-rata basis.  We do not know when or if any such distributions may be made.  Parties that have gift card obligations should consult their own attorney with respect to filing a claim. For more information on The Limited’s ongoing bankruptcy case, visit here: https://www.donlinrecano.com/Clients/limited/Dockets   ·        NEW RETURNS: Unfortunately, we and can no longer accept any returns from previous orders.   ·        PREVIOUS RETURNS: If you sent a return in previously and have not received a refund yet, please know our Returns Center is more than one month behind at this time. We will continue to attempt to work with our third-party service provider to process any remaining customer returns. Your refund will be applied to your original method of payment when processed. Track your online return processing here: http://returns.narvar.com/thelimited/returns/   ·        THE LIMITED CARD: If you have a The Limited Credit Card, you have a binding contract with Comenity Bank to pay that credit card bill. For further details on your card or to pay your bill/close your account, visit: https://c.comenity.net/thelimited/

Unfortunately, The Limited has recently had to file Chapter 11 Bankruptcy. Here are important details for our customers:   ·        PURCHASES: Our website is closed and we are not accepting any further purchases at this time. All of our stores have also been closed.   ·        OPEN/PROCESSING ORDERS: All orders that have not already been shipped/received by customers at this point have been cancelled. If you have not received it by now, it hasn't shipped. It is cancelled. You will not be charged if your order has not shipped. Any charges you see on your original form of payment are not permanent – they are pending charges. They will eventually fall off your account and not be fully charged.   ·        GIFT CARDS: Unfortunately, gift cards used to purchase orders cannot be redeemed for cash or applied to The Limited Card or other credit cards or new purchases. With respect to gift cards, we are precluded by law from honoring any requests for refunds of gift cards. All such obligations are subject to the claims resolution process of our ongoing bankruptcy, and then only to the extent such process may yield net proceeds for distribution to all unsecured creditors on a pro-rata basis.  We do not know when or if any such distributions may be made.  Parties that have gift card obligations should consult their own attorney with respect to filing a claim. For more information on The Limited’s ongoing bankruptcy case, visit here: [redacted]
* ·        NEW RETURNS: Unfortunately, we and can no longer accept any returns from previous orders.   ·        PREVIOUS RETURNS: If you sent a return in previously and have not received a refund yet, please know our Returns Center is more than one month behind at this time. We will continue to attempt to work with our third-party service provider to process any remaining customer returns. Your refund will be applied to your original method of payment when processed. Track your online return processing here: [redacted]
* ·        THE LIMITED CARD: If you have a The Limited Credit Card, you have a binding contract with [redacted] to pay that credit card bill. For further details on your card or to pay your bill/close your account, visit: [redacted]

Ms. [redacted],If you still have not been able to get a new gift card for your old deactivated ones, please email c[redacted]. Please include the gift card numbers for the three gift cards you have that have been deactivated and we'll apply the balance to a new gift card for you and...

email it back. Thank you! The Limited

Whether your purchase was made before the bankruptcy or not, the company is no longer taking any returns. If you send something back to return, due to our bankruptcy proceedings, you will not be refunded.-------------------------------- Unfortunately, The Limited has recently had to file...

Chapter 11 Bankruptcy. Here are important details for our customers:   ·        PURCHASES: Our website is closed and we are not accepting any further purchases at this time. All of our stores have also been closed.   ·        OPEN/PROCESSING ORDERS: All orders that have not already been shipped/received by customers at this point have been cancelled. If you have not received it by now, it hasn't shipped. It is cancelled. You will not be charged if your order has not shipped. Any charges you see on your original form of payment are not permanent – they are pending charges. They will eventually fall off your account and not be fully charged.   ·        GIFT CARDS: Unfortunately, gift cards used to purchase orders cannot be redeemed for cash or applied to The Limited Card or other credit cards or new purchases. With respect to gift cards, we are precluded by law from honoring any requests for refunds of gift cards. All such obligations are subject to the claims resolution process of our ongoing bankruptcy, and then only to the extent such process may yield net proceeds for distribution to all unsecured creditors on a pro-rata basis.  We do not know when or if any such distributions may be made.  Parties that have gift card obligations should consult their own attorney with respect to filing a claim. For more information on The Limited’s ongoing bankruptcy case, visit here: [redacted]
* ·        NEW RETURNS: Unfortunately, we and can no longer accept any returns from previous orders.   ·        PREVIOUS RETURNS: If you sent a return in previously and have not received a refund yet, please know our Returns Center is more than one month behind at this time. We will continue to attempt to work with our third-party service provider to process any remaining customer returns. Your refund will be applied to your original method of payment when processed. Track your online return processing here: [redacted]   ·        THE LIMITED CARD: If you have a The Limited Credit Card, you have a binding contract with [redacted] to pay that credit card bill. For further details on your card or to pay your bill/close your account, visit: [redacted]

Ms [redacted],We are so sorry for your poor experience. We definitely apologize for the long wait. We have reached out to our supervisory team of our Contact Center and someone will get in contact with you today (1/12/17) with a resolution and the refund credit you are due. Thank you!

I contacted The Limited prior to filing for bankruptcy via Twitter, email, and phone but never received a response.  I did not receive a response until after bankruptcy was filed.  Now I have no recourse and am out the funds and product.  This is ridiculous! 
Regards, [redacted]

The complaint isn't against [redacted], but The Limited. I'm confused how this got changed. Thanks, [redacted]

[redacted] [redacted]
[redacted]
[redacted] [redacted]...

[redacted]
[redacted]
Unfortunately, The Limited has recently had to file Chapter 11 Bankruptcy. Here are important details for our customers: ·        PURCHASES: Our website is closed and we are not accepting any further purchases at this time. All of our stores have also been closed. ·        OPEN/PROCESSING ORDERS: All orders that have not already been shipped/received by customers at this point have been cancelled. If you have not received it by now, it hasn't shipped. It is cancelled. You will not be charged if your order has not shipped. Any charges you see on your original form of payment are not permanent – they are pending charges. They will eventually fall off your account and not be fully charged. ·        GIFT CARDS: Unfortunately, gift cards used to purchase orders cannot be redeemed for cash or applied to The Limited Card or other credit cards or new purchases. With respect to gift cards, we are precluded by law from honoring any requests for refunds of gift cards. All such obligations are subject to the claims resolution process of our ongoing bankruptcy, and then only to the extent such process may yield net proceeds for distribution to all unsecured creditors on a pro-rata basis.  We do not know when or if any such distributions may be made.  Parties that have gift card obligations should consult their own attorney with respect to filing a claim. For more information on The Limited’s ongoing bankruptcy case, visit here: [redacted] ·        NEW RETURNS: Unfortunately, we and can no longer accept any returns from previous orders. ·        PREVIOUS RETURNS: If you sent a return in previously and have not received a refund yet, please know our Returns Center is more than one month behind at this time. We will continue to attempt to work with our third-party service provider to process any remaining customer returns. Your refund will be applied to your original method of payment when processed. Track your online return processing here: [redacted]
*·        THE LIMITED CARD: If you have a The Limited Credit Card, you have a binding contract with [redacted] to pay that credit card bill. For further details on your card or to pay your bill/close your account, visit: [redacted]